The sales associate service was decent, pointed out the area where we the sofas were and explained…read morethe various signage and then left us alone to browse. On pickup the service was ok, they loaded it in my truck, but didn't offer to help tie it down. Lame. The reason I rated them just 2 stars starts here: I got my new sofa and love seat home expecting to have to put the legs in them as it said "Some Assembly Required" well the love seat already had the legs installed, great thanks! The sofa didn't. No biggie, I screwed them in and thought I was all set and ready to enjoy Christmas in our new house with our new living room set. Turns out, the love seat with the legs already screwed in was missing the throw pillows. We called the store right away and they said they'd check the warehouse and call us back. On Saturday we called again since they never called back Friday night. I was told the warehouse didn't have them and that they'd get back to me. Tuesday, day after Christmas, I called the corporate office and she says they didn't find them and they'd have to order from the manufacturer and it will be 2-4 weeks... She said they never called me back on Saturday because they were closed at the corporate office. No one in Westboro mentioned that, they led me to believe I'd be getting a call back that day. At the end of the day the furniture seems decent and it's not the end of the world that the order was incomplete or that it's going to take weeks to arrive. The issue is they came off as if my problem wasn't a huge deal to them and they'd get to it when they get to it. I don't expect to you work Christmas Day or even Christmas Eve for this, but be up front and mention that the office is closed and I should expect a call Tuesday.

I'd give zero stars if I could. My elderly mother-in-law purchased a mattress set. We were very…read morespecific with the salesman that we would need removal of a king mattress, split adjustable box AND HEADBOARD, and were told "no problem - we'll take all that." First, the delivery folks did not want to put to coasters down to protect the floor. I has to convince them to do so, so they eventually did. Then, they would NOT take the headboard despite the "no problem" we got in the store. We even did them the courtesy of taking the old set apart for them before they came. I called customer service while they were there, who said they'd call back. We did not get a call until AFTER the truck left. She then said that the headboard would be $100 to remove - but the truck is gone, so, not their problem I guess. Now I have to arrange and pay extra to find someone to take a king-size headboard out of my house. We have purchased a lot of furniture and bedding from them (almost exclusively) previously over the years. We will not be doing so again. There are plenty if furniture stores that will gladly have our business.

We visited this store for the first time today and were very dissatisfied with the unprofessional…read morebehavior of one of the sales associates named Liz. We did end up making a purchase but wished we had asked to deal with another associate. Liz was very rude and short with us. She had a terrible attitude. She seemed annoyed while she was processing our order and argued with us regarding a delivery fee that was quoted to us by another associate whom we first spoke with. We will definitely do business with one of the other associates there if we go back! The other associate whom we were first speaking with is Adam. Adam was friendly, helpful and professional. He is a great asset to your store and is a role model for how associates should treat their customers! The young woman who took our payment was also very kind and professional. Kudos to her as well for doing such a great job. I didn't get her name unfortunately as I was flustered by Liz.

We bought a sectional sofa in January 2026 at the Westborough Ashley Furniture store and paid for…read moreit to be delivered into our home. The delivery service was horrible. The two men were unprofessional. They did not wrap or protect the furniture inside the truck or outside. One of the pieces was dropped in the truck when they were putting in on the lift. After they brought the 3 pieces into the house they left the cushions in a pile on the floor and did not assemble the sectional. When we put the sectional together we discovered a 4 inch tear on the sofa material and immediately called the store. The delivery people denied tearing the material and the store said that since the Westborough Ashley store uses a third party delivery service there is nothing the store could do to help us. You cannot reach anyone at the national level because these stores are franchises. You cannot get help at the Westborough store owner because they will not take responsibility for a hiring a cheap, unprofessional delivery company. And the delivery people are not kept accountable. DO NOT BUY FURNITURE AT THE WESTBOROUGH ASHLEY STORE.

Gracefully Restored has been my go to home decor store since they opened in Holliston a few years…read moreago-- they're now located in Hopkinton. There is absolutely no store like this and truly unique finds. I send all my family and friends here. Not only that, but Sue the owner also does custom arrangements and interior design. I've often come in showing her pictures of a room, and she curates and designs a space on the spot. Sue truly has an incredibly rare talent and eye for design that cannot be imitated. Other stores may try to duplicate her looks, but they don't even come close! Sue is the real deal, and is always ahead of the trends - often setting her own. She has really great pieces, and love to support women owned business. Go check her out, you'll never go anywhere else!!

Upon entering Gracefully Restored I was greeted by the owner, I felt able to browse, and never…read morepushed to make a purchase. The decor is vast and fairly priced, and more than that, I was so inspired with ideas to bring to my home! Gracefully Restored is classy elegance, original pieces, at fair prices!

Bought a recliner and sofa last summer, and they have been great so far! Sturdy and just perfect…read morefor our space. Where RF fell flat - the woman that helped us, while pleasant, really didn't listen very well. She kept redirecting us, and it felt like we would have been done a lot faster without all the redirects and recommendations that did not meet what we had communicated. She also sold us the furniture as a part of a promo that included a $250 gift card, which we have not been able to receive despite multiple calls to the store. Bait and switch? Great furniture, poor salesmanship.

Arguably the most ridiculous experience I've ever had trying to receive an item I purchased and…read morepaid for. I placed and paid for my order on 8/8. On 9/19, the wrong ottoman was attempted to be delivered. After speaking with the North Boston office and Millbury showroom, I was told the wrong item had been tagged at the warehouse. The showroom said they located my correct order and rescheduled my delivery for 9/23. I was told I would receive my delivery window on 9/22. No contact. On 9/23, I called to get my delivery window, only to be told they had no record of my scheduled delivery. I was then informed that the item was a custom order and that it would take another 6-8 weeks before they could even schedule delivery. Keep in mind, I placed the order 6-8 weeks earlier. My salesperson, John, had specifically told me that my order was confirmed for delivery on 9/23. After being told that the piece I had already paid for apparently didn't even exist yet, I attempted to cancel the order. I was then told I would be charged a 20% restocking fee. A restocking fee for what? An item that was never even made? After some back and forth, Carl, the assistant manager, told me he was processing a full refund and that it would reflect within 3-5 days. Now it's 9/28. I called again requesting the written confirmation and refund breakdown I was promised on 9/23. I was then told that their system shows the order was cancelled and the refund was processing as of 9/21. Why 9/21? Both my salesperson and I were under the impression that I was receiving the order on 9/23. No one communicated a cancellation to me, and I certainly did not request one on 9/21. Now I'm being told that refunds actually take 5-7 days to process. So, according to the timeline they are now giving me, some unknown person or department cancelled my order on 9/21, without notifying me, and I am still waiting for my money back on 9/28. Once again, I am at the same mile marker: no furniture and no refund. At this point, this goes beyond poor customer service. The contradictory timelines, lack of communication, failure to provide documentation, and continued retention of payment for an item they have acknowledged I will not be receiving are absolutely unacceptable and, frankly, raise serious legal concerns. I have been given multiple completely different versions of what happened with my order, while the company continues to hold my money and I have nothing to show for it. Absolutely unacceptable. Update: Customer Care Lead, Nicole, initiated a refund. It was only initiated today, 9/28, not on 9/23 as management said they had done. Moreover, since John refused to update my email address that I told him he had saved incorrectly, I'm just seeing my paid receipt for the first time. The ottoman isn't even on the receipt, but the whole charge total is. I wouldn't recommend this company to anyone.

I had to order this Amish piece of furniture in September to insure it would arrive in time for…read moreChristmas. Jim and his partners went out of their way to help keep this a surprise from my wife and worked with me through the whole process. They delivered it on the day I requested and it totally shocked and surprised my wife. I cannot recommend this company enough. They only sell high quality furniture; yet, their prices are very good and the people there treat you like family.

My wife and I are attempting to furnish a new home in Maine and have looked every where in the area…read morewith no success. We recently visited Stone's Furniture in Hopedale MA and immediately found what we had been looking for. Product, selection, quality even price was exactly what we were looking for. Currently working with a knowledgeable sales staff to tailor our design needs and budget requirements, we are looking forward to complete this rewarding experience.

Great products but subpar service. They told us our table console was ready to be taken out after…read morewe bought it and when we walked up to grab it it was on a trolley and we stood there for a minute and the employees just looked at us. Then we took the trolley and started to roll it out and they freaked out and said we couldn't do that. Then we had to stand there and wait and some man walked over (which is fine but it was really hostile and awkward) and they said to pull the car up. They continued to tell other employees how we tried to take the trolley in some sort of disbelief as if they told us but they never did. Super rude and unclear about policies. A 15 pound table on a trolley won't kill anyone so don't yell at customers for trying to take it out when you didn't try to do it yourself in the first place.

I have frequented this store in the past and as others have stated the customer service has always…read morebeen lacking. But this time I went on Tuesday to pick up a few things and not only is the customer service lacking but there was no management on site. There were only a few guests in front of me in line and the line grew behind me as there was only one cashier who was processing a credit card application. This poor cashier kept calling for backup and no one arrived for at least 20 mins. Meanwhile people in line put things down and left as they could no longer wait. Finally when cashiers did arrive the crowd erupted in cheers and the staff could have cared less. When I mentioned the wait was too long I was told by the nasty cashier "Well I'm here now". Not sure who owns the store but your "managers" need to be trained on how to properly run a store because they are horrible.

I've been both a buyer and seller. New England Home Furniture has a great selection and wonderful…read moreto work with. We've also purchased furniture paint to refresh old pieces. The paint is wonderful. Highly recommended!

Very businesslike, Know their products, require highest quality. Simple system to view your…read moreconsigned items.

The store is refusing to accept its own gift cards inconsistent with Massachusetts General Laws…read more Considering the business does not honor IOUs made to customers, I am very glad they are in financial trouble, and the store is closing .

I visited the store for first time and bought a few decorative items: candle candle stand…read more.. At home I removed sticky price tag to reveal sticker price was more than original price on the items.