We purchased a dining room set years ago, and a bedroom set a few years back. They are the best…read morequality pieces we have had in the 33 years we have been married. We went back last week and purchaed another bedroom set. Shannon brings a whole new level of excellent customer service. She guided us by listening to what we were intersted in and guided us from there. We couldnt be happier. These pieces will be passed down to generations

We bought a beautiful Amish king size bed less than 4 years ago. All of a sudden one of the support…read moreposts fell out of the slates from under the bed. I contacted Jerry and through a somewhat heated discussion, he explained that we put the bed together incorrectly. I explained that we were never told that there was a top and bottom to the slats. Surfice it to say after talking to Jerry and taking the bed apart we did follow his guidance and put the bed together the correct way without having to hire someone to repair the bed. He also explained that we should not be moving the bed without disassembling it (removing the mattress and box spring) because the mattress and box spring are very heavy. This seems a bit of an ordeal that every time we need to move the bed to clean under it we have to move a very heavy mattress and box spring which is really too heavy for us to move. Let this be a tale of caution, be sure to get written instructions and/or a picture of how to put the bed together.

Bought a recliner and sofa last summer, and they have been great so far! Sturdy and just perfect…read morefor our space. Where RF fell flat - the woman that helped us, while pleasant, really didn't listen very well. She kept redirecting us, and it felt like we would have been done a lot faster without all the redirects and recommendations that did not meet what we had communicated. She also sold us the furniture as a part of a promo that included a $250 gift card, which we have not been able to receive despite multiple calls to the store. Bait and switch? Great furniture, poor salesmanship.

Arguably the most ridiculous experience I've ever had trying to receive an item I purchased and…read morepaid for. I placed and paid for my order on 8/8. On 9/19, the wrong ottoman was attempted to be delivered. After speaking with the North Boston office and Millbury showroom, I was told the wrong item had been tagged at the warehouse. The showroom said they located my correct order and rescheduled my delivery for 9/23. I was told I would receive my delivery window on 9/22. No contact. On 9/23, I called to get my delivery window, only to be told they had no record of my scheduled delivery. I was then informed that the item was a custom order and that it would take another 6-8 weeks before they could even schedule delivery. Keep in mind, I placed the order 6-8 weeks earlier. My salesperson, John, had specifically told me that my order was confirmed for delivery on 9/23. After being told that the piece I had already paid for apparently didn't even exist yet, I attempted to cancel the order. I was then told I would be charged a 20% restocking fee. A restocking fee for what? An item that was never even made? After some back and forth, Carl, the assistant manager, told me he was processing a full refund and that it would reflect within 3-5 days. Now it's 9/28. I called again requesting the written confirmation and refund breakdown I was promised on 9/23. I was then told that their system shows the order was cancelled and the refund was processing as of 9/21. Why 9/21? Both my salesperson and I were under the impression that I was receiving the order on 9/23. No one communicated a cancellation to me, and I certainly did not request one on 9/21. Now I'm being told that refunds actually take 5-7 days to process. So, according to the timeline they are now giving me, some unknown person or department cancelled my order on 9/21, without notifying me, and I am still waiting for my money back on 9/28. Once again, I am at the same mile marker: no furniture and no refund. At this point, this goes beyond poor customer service. The contradictory timelines, lack of communication, failure to provide documentation, and continued retention of payment for an item they have acknowledged I will not be receiving are absolutely unacceptable and, frankly, raise serious legal concerns. I have been given multiple completely different versions of what happened with my order, while the company continues to hold my money and I have nothing to show for it. Absolutely unacceptable. Update: Customer Care Lead, Nicole, initiated a refund. It was only initiated today, 9/28, not on 9/23 as management said they had done. Moreover, since John refused to update my email address that I told him he had saved incorrectly, I'm just seeing my paid receipt for the first time. The ottoman isn't even on the receipt, but the whole charge total is. I wouldn't recommend this company to anyone.

This Target store has a nice roomy and clean feel to it....like most other Target stores. I got…read moresome plastic storage bags for our place and they had a good selection of national brands and their own private label brand. The store was so neatly organized that it was a pleasure to shop in here. Lots of cash registers available, some manned by a person, some set up as self checkout.

I left the Target in Millbury Target today feeling like I was being watched and possibly profiled…read more While I was trying on a shirt at the Mens department, an employee, whose name tag started with the letter E, repeatedly circled around me, looking over at me and picking up clothes from shelves that were already folded just to refold them. He looked through clothing tags and racks as though he were shopping, even though he clearly had a Target name tag on. It was clear that he was not organizing, he was lingering near me and monitoring what I was doing. I can't say for certain what motivated his behavior, but as a visibly melanated man with tattoo sleeves on both arms, I couldn't ignore the possibility that my appearance played a role. Whatever the reason, the experience made me feel targeted, uncomfortable and unwelcome. No customer should have to wonder whether they're being followed simply because of how they look. The incident: August 27, 2026, at approximately 7:25 a.m

I recently purchased a mattress from mattress Firm in Auburn. Mass. Ziggy worked with me on two…read moreseparate occasions and couldn't have been more helpful or knowledgeable. This was a rather big purchase for me and Ziggy gave me plenty of time to make my final decision, I never felt pressured or rushed. I will be happy to work with him again. Also the delivery men, Mario and a co worker were very careful in getting the old mattress out and the new one in, they were very professional. All told a very positive experience

We had a very nice experience here shopping for a new mattress. I was stressed out trying to find…read morethe perfect mattress. This is not something that is easy to shop for. Mattress firm was our 3rd visit of the day, and I am glad we ended up there! Marisol was amazing to work with. She was patient, kind and was NOT pushy at all. She helped us find the perfect mattress for us! She likely could have swayed us towards the more expensive options but money is tight and we are glad she didn't do that. We ended up with a Tempur-Pedic which can be very expensive but we found a good deal in the warehouse! Thank you for all of your help Marisol!!

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

We dropped off 8 chairs to be upholstered, which included removing the cane. We received personal…read moreattention and direction for best type of fabric to use as well as how we could prepare the chairs to allow faster turn around and save a few dollars. The chairs turned out amazing and were done within a week. Couldn't be happier.

Kevin is lovely -- he does an impeccable job with all of the details on upholstery projects and…read moreprovides excellent customer service. He helped me meet a tight timeline for a client. Happy to use him again and again for projects as a result!

I reached out to Lousso Designs to have 8 dining room chairs and a bench reupholstered. The chairs…read morewere beautiful Italian design, but over 20 years old. In the process of reupholstering, they discovered that much of the chair had to be rebuilt. Ron Cohen personally talked us through this and made all repairs at no additional cost. They did absolutely beautiful work. The chairs look brand new - and the bench is stunning. I cannot recommend these guys enough.

On time delivery. Had many projects w Lousso Design & always arrived home extremely satisfied…read more They are talented, creative, honest & prompt. Stop by & visit. You'll be glad that you did!