Always great to work with Yale appliance. They're organized and profession. Their delivery guys…read more(Dorian and his crew) are the best. I've used them at work and on my own house for at least 15 years and they have never let me down.

I've had a very good experience with Yale Appliance. My salesperson was friendly and communicated…read morequickly by email as needed. Management was reasonable when I needed to exchange my fridge. Likewise the service dept responded quickly when needed. Now, I am extremely happy with our new refrigerator. I even liked their AI-assisted communication which identifies itself as a chatbot rather than pretending to be human ("I'm Jenny the chatbot from Yale Appliance"). I'd definitely recommend Yale.

Yale appliance installation and delivery team is amazing. They carefully checked the space for…read moreinstallation site, the connections of the old unit, dissembled the old unit, even cleaned the floor, and took away all the trash. They carefully installed the new unit, tested them, made sure the units worked, and adjusted the position of the unit to make sure the doors can be opened properly. In a word, they made every effort to ensure the best customer experience. On top of that, they were very efficient and experienced!

The purchases were made with Carla who knew her stuff and answered all our questions. The delivery…read moreand setup were exceptional. Questions and instructions for use were correctly and promptly answered the entire process from sales to installation was exceptional.

We have had a great experience with Enchanted Fireside. We purchased a gas insert fireplace system…read morefrom them in 2020. They did a great job with the installation, coordinating with our plumber for the new gas pipework. Since then they have serviced the unit twice, and it continues to run great. They are always professional and courteous. We highly recommend them.

This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

David L. For the…read morelast 25 years I have owned Vermont Castings woodstoves, the last of which was a Defiant model purchased about 17 years ago from the Stoveshop in Littleton, MA. As I grew older I began to realize I could no longer hand carry three cords of hardwood a year to feed the wood stove so this year I decided to switch to a gas stove using the same propane gas we use for a fireplace in the other end of the house. In August I went back to the Stoveshop and purchased a Hearthstone model mostly on the basis that it put out the most heat available in the same physical configuration as the former wood stove. This was driven by the height of the exhaust pipe on the wood stove. The stoveshop helped me find a gas stove where the coaxial pipe used for inlet air and exhaust to and from the gas stove fit the exact mechanical configuration of my previous wood stove. After the selection of the stove the real problems began. I found out that what I thought would be a simple process of running a gas line through the floor to the new stove is subject to a permitting and inspection process in Massachusetts. Most of the plumbers I had worked with before apparently don't like to put up with the hassle to do a relatively simple hook-up. My normal creosote-cleaning chimney guy was willing to prepare the chimney but it was obvious I would have been his first coaxial chimney customer so I thought an experienced chimney person would be better. In both instances the Stove shop was able to provide me with the names of skilled people to do the necessary work to prepare for the stove to be installed. Now that the new stove is installed and operating properly I can say that the Stoveshop provided an extremely valuable service. In addition to selling me a stove they provided valuable information and expertise in areas with which I was not familiar. I probably could have bought a stove for less money from a supplier like Amazon but I would not have known how to install it even though I have a degree in electrical engineering. I feel that the expertise provided by the Stoveshop was well worth the additional expenditure especially when the safety aspects of gas installation are considered.

Very disappoint. Specifically asked if they cleaned the flue when doing annual service on a pellet…read morestove and told "yes". I was told "yes", I now find out they do not! One would think the tech would have said something after coming for 3 years!!!

Franks has been my go to appliance store for over 20yrs! They have always been extremely helpful…read morein finding the right product for me. Their service team is best!!

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

They rock! I had tons of carpenter bees living in my deck door. Since carpenter bees are…read morepollinators, I didn't want to kill them, but obviously I do not want bees in my door. Every other service I called said that you had to kill carpenter bees or else you couldn't be sure they were all gone. I finally found Beverly Bees, and he said of course you can relocate carpenter bees. He came out two days later and took the bees and put them all in his truck to bring back to Beverly (who drives with bees in their truck?? So brave). I was worried they'd come back, but he assured me they wouldn't - I actually waited five days before writing this review to double check, and yup, still haven't seen any bees. And as a bonus, not only did he save the bees, it ended up costing half of the cheapest exterminator service I found.

Came through on a Thursday with my friend and we were doing some window shopping upon seeing a sign…read moreadvertising beeswax goodies. The second part that caught my eye was the beautiful hive! Nice to see the lil bees do their thing. There's a variety of unique beeswax candles with incredible designs. My eyes landed on some chapstick and I constantly need lip balm at work from the dry air in the lab. After smelling the unique scents, I went with the classically calming lavender! Now every time I swipe my lips at work, I think of the fond memories made in Salem including seeing this gem of a store! Keeps my lips nicely moisturized and soothing with the scent.

I've now bought 2 appliances from Hudson Appliance, and I will keep going back! First was a…read moredishwasher about a year ago, after moving into a new home and noticing ours was on our last legs. They showed us types of washers we weren't even considering, and we ended up with an awesome Bosch unit. 6 months later, I accidentally screwed something up on it, and Hudson Appliance was out within a week to fix it, for free. Recently went back to get a new refrigerator as ours was going. They have reworked their salesfloor and practices to be COVID safe, and take it very seriously. It is very much appreciated. And while fridges were extremely back ordered due to the pandemic, Hudson Appliance was really communicative about what was going on, how long we would probably have to wait, and gave us the option to get a refund at any point. New fridge came in, team again was great, and safe during their delivery.

Ordered a dishwasher on thur, was told plumber would contact possibly same day to arrange…read moreinstallation. Called fri pm because i had not heard from plumber, was told it could take 48 hrs but dishwasher was in. called sat to see if i could pick up dishwasher and was told it was locked in warehouse until monday. also was told it could take a week for plumber to call. All the time the salesperson was aware that we had no hot water until the plumber came. Totally unacceptable service.

The staff at Armstrong is friendly, knowledgeable and efferent…read more They cleaned the dryer vents in our 92 unit condominium complex . Now they are working on cleaning and inspecting our chimneys and flues. They are taking pictures and keeping us informed. I would recommend them to anyone.

They lied on the chimney reports for our condos, ours was inspected after Armstrong left and the…read moreresults were drastically different. DO NOT HIRE THEM FOR ANY CHIMNEY WORK. They are only out to make money and do horrible work. Try 6000.00 for a chimney liner, I don't think so.

Every sale. Is perfect for me. All my appliances are…read moregreat!! They order what you want. Many items are on the floor for sale.

Anytime I have an appliance need, I come to Whitco as they have the best selection and pricing on…read moreanything u need. On this trip, I needed a dryer and the salesman did not disappoint. Total transaction time took about 30 minutes from viewing, write-up, to receipt. They delivered on time and removed the old dryer without any issues. I highly recommend Whitco for your appliance needs.