1. Whitco Appliance Service

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Spencer, MA

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Whitco Appliance Service

5.0 (3 reviews)

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Dave's Appliance

Dave's Appliance

2.2(13 reviews)
6.3 mi
•$$

Great prices, wonderful customer service and prompt delivery. They even bought my old dryer which…read moremade the entire process very simple. I highly recommend buying your appliances here. Really great experience!!

I would STAY AWAY from this service provider all together. The owner put me on a "no service…read morelist"....more on this below. The owner does service calls and performed a trouble shoot on my refrigerator about a month ago. He suggested that the fan motor needed replacement, but to defrost first and he would return to fix. Once defrosted; the refrigerator (and fan) worked fine. I called to cancel the follow-up at which point he indicated that the part had already been ordered. I ask that he return the part and offered to pay the restocking fee...which he decline to take and said was fine. I did pay them for the initial service call. Fast forward a month and I called the business out to perform another repair..at which point I received a call at 9:30pm the night before my scheduled appointment to inform me that because of the previous interaction that I am now on the "no service list". I offered to pay for the restocking fee again, informed him that if there was a loss of revenue due to any time commitment that I would offer this as well and had no idea that he felt so strongly about this (which TBH felt like over and above then what I needed to at this point). I contacted the office the next day...found out he was the owner...and the while the receptionist seemed to feel for my situation, informed me that he was the owner and can do what he wants. True....but not very customer oriented...I would be very careful about dealing with this company...it seems that if your repair situation changes that you will be blacklisted. Good luck!

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Dave's Appliance - Our 7,000 sf showroom and warehouse located on rte 9 Brookfield

Our 7,000 sf showroom and warehouse located on rte 9 Brookfield

Dave's Appliance
Dave's Appliance

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Hudson Appliance & Mattress Gallery - Refrigerators Hudson, MA

Hudson Appliance & Mattress Gallery

2.9(100 reviews)
24.2 mi
•$$

I've now bought 2 appliances from Hudson Appliance, and I will keep going back! First was a…read moredishwasher about a year ago, after moving into a new home and noticing ours was on our last legs. They showed us types of washers we weren't even considering, and we ended up with an awesome Bosch unit. 6 months later, I accidentally screwed something up on it, and Hudson Appliance was out within a week to fix it, for free. Recently went back to get a new refrigerator as ours was going. They have reworked their salesfloor and practices to be COVID safe, and take it very seriously. It is very much appreciated. And while fridges were extremely back ordered due to the pandemic, Hudson Appliance was really communicative about what was going on, how long we would probably have to wait, and gave us the option to get a refund at any point. New fridge came in, team again was great, and safe during their delivery.

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

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Hudson Appliance & Mattress Gallery - Appliances Hudson, MA 01749

Appliances Hudson, MA 01749

Hudson Appliance & Mattress Gallery - Appliances Repair in Hudson, MA

Appliances Repair in Hudson, MA

Hudson Appliance & Mattress Gallery - Appliances Repair Hudson, MA 01749

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Appliances Repair Hudson, MA 01749

Whitco Appliance Service - appliances - Updated October 2026

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