I have used this company for over 20yrs They are excellent…read morein every way - honest about repair or replace, prompt and reliable Highly recommend

The belief system of company forbids technician mask wearing and prides itself on going to nursing…read morehomes unmasked despite risks of spreading disease (flu and COVID) to residents. This company refuses to send a masked tech to my home prior to major surgery despite clear medical justification for protection. They may be technically good but they do not respect human life nor respect clients with greater medical knowledge. This in the midst of a super flu outbreak that has yet to peak, sent thousands to inpatient hospital beds and has killed thousands of Americans. Sad.

We live in the age of convenience. But, if you do not know how to fix it, you should pay for it…read more But the emergency fund is not always available, when you have experienced this kind of emergency, you need help from someone who knows better. I had two experiences which Whirlpool washer I purchased four years ago, First one is about the door lock, error code was E01 F03, I looked after the solution by googling and YouTube. That thing was not easy when you encounter first time, I called them the service, Bob came in same day, he fixed for me, I paid because, the time was just passed the warranty period. The second time was happened just couple of days ago. This time was not the door issue but about the drain pump which is not working. I called them, and they scheduled me next day, then they ordered the pump and fixed the next day, it costs me about two hundreds which include the cost of service and the pump. I called the other service center for the repair, when I was waiting. They said, they will charge me $99.00 even though there is no repair. Maybe, I try to show that what is the better option to choose when you have similar occasion. I suggest their Good service and better timing. Thanks Bob.

I would shop around before ever returning to Quimby's. The appliances I purchased were the same as…read moreI could have gotten anywhere else. At least one major appliance cost more than it's "big chain" competition, but I try to do business with smaller shops like Quimby's. The appliances so far are mostly satisfactory. When I had a problem with one, however, the owner did not follow up when requested and instead I was treated very poorly over a simple misunderstanding related to delivery. I do not deserve to be spoken to so rudely and disrespectfully for any reason - especially at these prices.

I called for a repair on a speed queen washer. Alan and coworker came out the next day and…read morerepaired it. while repairing the washer I was telling them about my kitchenaid refrigerator that I had called for repair the week before with a different company. (other company did not do repairs for speed queen). My kitchenaid refrigerator stop making ice. but every now & then would drop a few ice cubes. the 1st repair co. told me I needed a new ice maker & the cost would be $735. Alan stated if it was making ice then he didn't think I needed a new ice maker. I scheduled him to come out & diagnose the problem. His tech came out the following day. Long story short my problem was accumulated dust on the coils front & back. he cleaned them out & the next day my ice maker was working and still is. Alan and his workers are honest people and knowledgeable! He saved me $735 less service call fee which I was happy to pay! Also this was second time the ice maker stopped working. I replaced it the first time but now I'm wondering was it really broken or just dust on the coils. I would definitely recommend Allen's Appliance

Unfortunately, $343 later my 2 year old washing machine is not fixed and I had to go buy a brand…read morenew one. I would not recommend.

The gentlemen from elite appliance service came by today to fix our dishwasher. First, they are so…read morefriendly! We have had terrible experiences with repair companies lately and a little bit of kindness definitely went a long way. Secondly, they fixed our machine with a part we purchased ourselves, which is something some companies won't do- so that saved us some money, which was really nice. They worked quickly to fix the machine, and when they were done gave me a full explanation of what happened, how the unit works, and what was fixed. Not to mention they also confirmed my suspicions that the first company that came out completely lied and gave us 100% incorrect information. These guys are honest and good at their jobs. I would definitely recommend them!

Elite responded very quickly and timely. Within hours of reaching out to Elite my appliance was…read morefixed (electric dryer). The quality of work was excellent and they did a great job of cleaning up after fixing our dryer

I wanted to share an interesting and very positive experience my wife and I had replacing our…read moreappliances with Besko's in Easthampton. Our microwave and oven both died in the same week. The fridge and dishwasher are 10 years old and it was time for a full replacement. Since we only buy appliances once every decade we had little clue what the latest and greatest brands and features are. Our first trip was to the big box stores (Home Depot and Lowes). While both stores had lots of displays their appliance experts to my surprise knew very little more than I did. They could give me a price and a date they could be delivered, but when I asked anything additional they stood with me in front of a computer to reference Home Depot on-line. That was a struggle and got frustrating. Our next call was to our local appliance store in town Besko's Appliance. The difference was immediate and uplifting. They took the time to ask both of us questions, our preferences and our habits in the kitchen. They also took the time to explain why they would and more importantly wouldn't recommend certain features. In the end they recommended a few different options and explained the differences. I was just as surprised by the fact they met or even beat prices from the big box stores. They helped coordinated and schedule the delivery and installation and all went as stated. The team that came to the house were very professional and took pride in their work. They took the time to ensure the floor was protected where needed and that I was fully satisfied with everything. I would highly recommend anyone shopping for any appliances to include Besko's. We experienced a personal touch service, great prices delivered by a team of dedicated professionals.

Our dishwasher has been broken for two months. The manufacturer had us go through Besko's for a…read morerepair. We've been asked to call them back 3-4 times at this point for a part that they allegedly ordered but for some reason can't tell us the status of. Why would I even consider buying a new, replacement appliance from this place if they can't answer basic questions and shove all the responsibility on the customer to offer basic service (communicating status). Giving people the run around like this is insultingly unprofessional. Would not recommend.

We needed to replace some appliances which failed. We we treated very well snd given goon…read moreinformation about the appliances. I felt they were honest- did not try to push a more expensive item than we needed. Delivery was easy and the men were courteous and helpful. We would recommend Western Mass Appliances!

Our fridge died December 30th, and these folks went above and beyond to get us a new one the same…read moreday starting from when they picked up the phone on the third ring. The owner himself came by to make sure everything went smoothly. The delivery guys were awesome. Everyone was so kind and professional. Thank you SO MUCH!!!

Mark is fantastic, a great diagnostician. He has repaired two appliances for us and in both cases…read morehe was able to identify and fix the problem, the first time! His honesty and knowledge are also appreciated.

Used Mark a couple of times and found this while looking up his number to have him repair my stove…read more Does great work at a fair price.

Very friendly and knowledgeable. They repaired a noise issue with my washing machine at a realistic…read moreprice. I found my new appliance repair company for sure!

My refrigerator was on the fritz and with the long holiday weekend, I didn't want to wait. They…read morecame within 2 hours and fixed my fan for only $200. Fast service and didn't overcharge me. They relieved my anxiety very quickly. Thank you!