I came in specifically because I wanted a hand wash and needed extra care taken around my emblems…read more-- I've had them broken at car washes before, so I made a point to ask before handing over my keys. The staff assured me they'd be careful and that it wouldn't be an issue. Unfortunately, the emblem was broken anyway. Now I'm looking at $100+ to replace it directly through Ford. That's not a small ask for something that was explicitly flagged and promised to be avoided. I don't think it was malicious, and the staff was friendly throughout. But when a customer flags a specific concern and gets a direct assurance, the expectation is that it gets communicated to whoever is doing the work. That handoff clearly didn't happen here. Hopefully this is useful feedback for the team. I'd just caution others with sensitive trim or emblems to keep that in mind before booking.

We just left and are Really disappointed with our experience at Barton Springs Car Wash. We brought…read morethe car in for a full detail and ran into problems at every step. 1. They broke something in the car. 2. The detail itself was sloppy -- half the marks inside and out were still there when we picked it up, despite specifically asking for a thorough job. 3. Their posted price inside the building is $165. They charged us $220 with no explanation for the upcharge. 4. They quoted 2 hours. It took 3. Won't be returning. Photos showing just a few of the things gone wrong here.

Martin is wonderful! i came in with lots of bird poop on my car. i'd never done handwash so he…read morehelped me & then helped shine up my car. It looked brand new!

So silly! I was getting gas nearby and did a quick search for a car wash near me. This was a few…read moreblocks away and had good reviews so I gave it a try. It is very self serve. You pull up to the car wash and pick your type and pay with a credit card. I went during "happy hour" 2-5 which includes a free upgrade! So I got the $13 wash for only $11. You just pull in and the machines move all around you. Usually I go to ones where you pull onto the track and it moves your car through. The dinosaurs everywhere is so funny and random. Easy in and out and my car is clean! I will go back!

only use the leftmost bay. the middle and the right only spray water (weakly) and dont have the…read morefoam brushes to physically remove dirt. quick and convenient for a wash, just inconsistent and a little pricey

I paid for a deluxe wash in the left-most bay. It took my money and gave me the green light to…read moredrive into the bay but it never completed the wash. There's no information provided anywhere about how to request a refund or contact the owner.

The service was great and will be using them again. I got a regular wash and they did an excellent…read morejob. The price point was fair and need to bring them back for a detail

Jam did such an awesome job on my sons work van…read more I'm from Calif and was traveling to Texas to stay at my sons in TX and while there I wanted to surprise my son with a van detail. I chose Jam because they answered their phone and provided me pricing and availability on the spot. I can't tell you how many companies I reached out to before I found Jam and to this day no reply or call back. I have high expectations for customer service and Jam met those expectations. Jam showed up on a holiday weekend and jammed right into getting the job done. I'm so impressed. So happy. My son was shocked and impressed as well. What they did right : answered phone, put me on schedule, showed up, and did an excellent job. They made his van look brand new and it was a mess. Jam provided World Class Service from start to finish. Thank you!

I can't recommend this car wash enough! I accidentally locked both my keys and my phone inside my…read morecar, and the manager, Jessie, went above and beyond to help me. Instead of just pointing me in the right direction, he personally called a locksmith for me and even called around to find the best price possible. While I waited, Jessie offered me water and invited me to sit inside the cool air conditioning so I wouldn't have to stand outside in the heat. His kindness, compassion, and willingness to help a complete stranger made an incredibly stressful situation so much easier. Exceptional customer service like this is hard to find these days. Jessie truly went above and beyond, and because of him, I'll absolutely be returning and recommending this car wash to my family and friends. Thank you, Jessie, for your outstanding kindness and professionalism!

I've had subscriptions to countless car washes over Texas throughout my life but woah, this one is…read morenext level. Not only do I feel like my membership is worth it, I feel as if it is the best bang for my buck. The staff here are extraordinarily nice. I signed up for unlimited washes in my car (1x day) and then an associate got me a sticker to place on my car. From then on, I haven't had any issues. The best thing is the pre-wash care. These employees will scrub your vehicle as if it's their own! They target the problem areas and don't just wet your car for preparation--they put their whole body into it! I wish I could mention some names of people but I was unable to catch them. I will always recommend Palms. Spectacular value, service, and operation.

Great job for this reliable mobile service. I've used some mobile services that were completely…read moreunreliable, so I was a little skeptical as to whether 5 Star would show up. Got a confirmation when I booked, and then a text that the tech was on the way about an hour before he arrived (and fully within the window they gave me). He pulled his truck up to the driveway, and I backed the car per his direction. He did a great job - super clean inside and out. Not a spot was missed. My only regret is that I parked under a tree, so I had some spots later on the windshield from that, but it was not his fault. I'd avoid doing that. It was pretty expensive, but it seems like all the detail services are. Not something I would do all the time, but for getting my car in great shape I'll definitely call 5 Star again.

Vanrod provided fast, reliable service. The service took about 90 minutes to complete for the…read moreDeluxe Wash. I was able to pay via Venmo, too.

Great local car wash. I love that the wash is full service and they always do a decent job. Some…read moretimes are better than others as far as thoroughness but in general it feels worth the price point

I have a rental car on Turo and I usually take it somewhere else, bc finish line has not been quick…read moreor thorough in the past, but for today's rental I had to drop the car downtown and The Finish Line was closer. However, I was reminded again why I don't go here anymore. The car was only about 70% vacuumed and there was water all over the exterior. I had to ask the hand-dryer gal for a rag to dry it myself. I also had to spend time picking all the lint, grass, etc out of the carpet before I dropped my my car off. I wish I would have seen this before I left but sadly I assumed they did their job. "Fool me once..." I guess. Lesson learned.

My car was absolutely trashed when I brought it in, and they completely exceeded my expectations…read more It hasn't been this clean in a very long time. They paid attention to details I didn't even think to ask for--like getting the dirt out of my seat--and it made a huge difference. You can tell they take pride in their work. I'll definitely be coming back.

I was a member for about three months and visited around 10 times. Pricing is competitive, but the…read moreservice issues far outweigh that. On multiple visits, I watched staff drive customer cars recklessly -- flooring the gas on a cold engine before it had a chance to warm up. When I asked one attendant to stop, he told me he was 16 years old. I have real concerns about who's operating expensive vehicles here and whether there's any real training or supervision. They also lost my car key during a visit. I found it myself, sitting in a puddle of water on top of the engine, inches from falling into the engine bay. It hasn't worked reliably since. When I raised this, staff couldn't communicate with me in English and nothing was done about it. The final straw: I was yelled at by an attendant while pulling in, then told to pull forward -- directly into the path of another attendant who was pulling a customer's Porsche out of a stall. Had I followed the instruction, I would have hit that car. This is a serious safety and management failure. I've canceled my membership and can't recommend this place. Between the lost/damaged key, unsafe driving of customer vehicles, and staff who told me directly they were underage, I'd steer clear.