So I am so tired of going into this store and hearing Mexican music coming out of their speakers! WTF is this all about? I thought maybe it was a mistake so the next time I came back, they were playing it again! Hey there, Boot Barn executives, this is United States of America..... are you aware of this music is playing? I'm hoping you don't know this and I hope you take care of it or I will never enter this boot barn again!!!! read more

Went to Boot Barn to help my sister look for clothes for the Morgan Wallen concert, and one employee truly went above and beyond when others didn't even seem interested in helping. Annabelle was incredibly kind, helpful, and patient with us. We wanted to check the size of an item that was on display, and even though she had to get a ladder to look for it, she never once complained. She made the whole experience so much better with her positive attitude and great customer service. Thank you, Annabelle! read more

Took my boots in for a stretch, the girl on the register was very kind and helpful, ended up buying a pair for my niece, about a week later my boots were done and picked up super quick and easy o believe it was the same girl who took my boots. read more

Boot Barn - Toddler boots size 7 - Shoe Stores Near Me - Stockton, California

The management "Vee" is the rudest person I have ever encountered in any of the boot barn stores I have been in, when I travel I make it a priority to find a boot barn. This so called manger has zero people skills, rude and, disrespects her staff. I heard her talking down to a couple employees while I was shopping in the stockton store. I'm sorry but there is for sure a better way to treat your employees and have conversations in private. I for sure know this because I to am a business owner. read more

Went in there to purchase a pair of steel toe waterproof work boots .asked a lady there to point out the waterproof boot area and instead of helping me she got upset said to me (I don't know were they are and I'm not gonna find them for you).all I wanted her to do was to point me in the right direction didn't get her name .but boot barn I had higher speciations of your store and employees .she drove me out and shopped at another boot store were service was great..thanks boot barn read more

Vee at boot barn is great she was so helpful and energetic while we were there and assisted in finding the perfect Christmas gift! She was so nice, a rarity in customer service now a days! read more

I have never been so excited to shop at a popular western store. Everything was going great until this one employee named "V" would not stop bothering me, it felt as if I was being harassed. I just wanted to shop but every corner I turned she was shoving a new product in my face. She is also extremely rude to her fellow coworkers, I will never shop there again. I'll much rather go to the Lodi location. read more

Thank you to Lupe for her expertise and help in shaping my hats for an upcoming horse show. She was kind, smart, and super helpful. She did a great job on my hats. This is a great service to have at Boot Barn and, while I was waiting, spent quite a bit of $$$$ while waiting for my hats to be ready! A win/win situation for sure. Thanks, again, Lupe. It was a pleasure meeting you. I will definitely be back to shop some more in the future! It's people like you that will keep me coming back to this store and no longer heading up to Lodi! read more

I went to BB to exchange boots since the boots I purchased hurt my Right foot. Diana the associate jumped into action to help me with this exchange. She was super professional and very helpful. I commend you Diana for your help. You made this exchange experience easy. She tried finding me different boots to see which one would work for me. I commend her. Her co-worker (blonde gal) was super nice and friendly also. Such a great crew working at BB. I definitely recommend BB for your boot and western wear needs. read more

My first time here in March I met an associate CARRIE she was so nice and so helpful & knowledgeable while helping my mother and I pick out our first pairs of boots! This location is nice & clean! The staff are all hella nice each time I have came here. I also purchased a cowboy hat from here good selection -- and I usually come here for their clothes sooo cute ! read more

Boot Barn - Boots - Shoe Stores Near Me - Stockton, California

Come here and talk to Valarie, she amazing and she fitted me for jeans and boots and got my Jean size on the first try after asking my height and what size I normally wear (I buy old navy jeans normally!) they were spot on and when we moved to boots I told her what style I was looking for and yet again she knew exactly where to go and what to pull! Seriously ask for Valarie you won't regret it! read more

A very newer location for Stockton area. So of course very clean and put together. When you walk in it has that fabulous smell of leather in the air. Most of your items are on the pricier side but of course good quality. The one thing that I did notice is that they do not have a mark down or clearance area and location and if they do it was hidden very well. They have departments for the whole family men women and children clothing and shoes as well as accessories towards the front. When you walk in, You may notice that you are greeted but not verbally. By a security guard at this location. We were greeted when we walked in as well as within five minutes of our shopping experience asked if we needed any help finding anything. Although my boyfriend was not looking to pay the prices of many of the work boots in the area there were a few that he took interest in for maybe more of a later personal purchase. All in all great quality store read more

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I was in yesterday. The store is immaculate. The security man greeted me when I walked in. Then the sales associate welcomed me to the store. I went to the work boot section. I was immediately greeted by Diana. She went out of her way for me and treated me with such kindness. I tried on a pair of steel toe Thoroughgood work boots. I decided to purchase them. Diana rung me up and I asked her about hat forming. I used to be in the Army and I have a Cavalry Stetson. She explained the process and I will be back in to get that done. Diana is an asset to the company. She's a very nice person very knowledgeable and very kind. I do wish that the store carried Dickies apparel. I highly recommend Boot Barn for work boots. read more

Our first time here, and a very positive experience. So many sales people offered to help us while we browsed. Salesperson Brittany ended up helping us & she was great. My son picked out a pair of Ariats and we got some boot trees and conditioner. We'd come back for sure. read more

I went to BootBarn to pick out boots for my Christmas present from my mom. Mom went with me. We had excellent service! They all seemed to genuinely care. I'll definitely be back! read more

Great service here! Staff was super friendly and helpful! Had a wide variety to pick from of what I needed!

Was very nice when we entered, got greeted but once we actually started walking in, the cashier was just watching us did not even greet us so i was very skeptical after that, was going to purchase thorogood steel toe boots but we noticed they were watching us , my fiance as well was being watched since she's black, she felt so un welcomed after that she came and told me to walk around with her since they were watching her so i stopped put the boots back and she started looking at the clothes . The cashier was acting like she was messing around with clothes as she literally was staring looking at us up and down with disgust and walked away from us. So i looked at her and said you can atleast be nice. Happy i didn't put my money here, sad part is I'm Puerto Rican and the cashier was Mexican . After witnessing how they treat people definitely won't come back and will be telling others our experience here. Ill put my money somewhere with respect and professionalism. No wonder it's so empty they definitely don't make you feel wanted but more so as a suspect. The cashier was literally talking crap in spanish with a customer about us as they both looked at us. This is how a buisness gets destroyed or someone gets hurt then plays victim to circumstances they created. Every bad review is literally about the girl at the cashier and yet she still works there . read more

I was shopping for a pair of black western boots, and a Stetson hat. I was immediately assisted (base on the tone, it was for loss prevention contact, not customer service). But I was immediately assisted, so I was pleased. I found what I came for. And walked it upfront and asked the young lady if she would please put it at behind the check out counter while I look around a little more, I saw more things I may buy, but first let me have a look. While I was looking around, I don't know how much time had lapsed, maybe 10 minutes give or take. I was contacted by an authority figure, maybe LP management or management, the tone was very commanding. She asked that I leave my bag at the front. I was not able to comply, I informed her that I have valuables the the bag that requires it to be with me. I asked for five minutes to finish my shopping. The lady insisted that I leave the bag, that her "personal" policy prohibits personal bag(s) inside her store. Definitely "momma bear". There's no posted signs, there were others there that have purses (personal bags). I plead for just a few minutes, and assured her there will be no undesired behaviors from me. Instead of giving me the benefit of the doubt, she proceeded to antagonize me repeatedly, saying "sir was are you agitated? You're getting angry right now! Why are you getting so agitated?....: she went on and on repeating those phrases. If I wasn't upset before, I was becoming upset. She was driving me there on purpose. My mere presence, threaten her. So I walked away. I went to the counter and requested the young lady there to get me out of that line as soon as possible. I felt I was being hunted. What's in the bag? Not sure what's the revenue of the content. Could be a lot of money, or something else, or just a picture of my deceased mother that I don't want to lose. I was there around 4:30 pm 12/6/2021. View surveillance footage to verify. I live in Stockton for 38 years, i am loyal to my city. I tried so hard to keep it local. It's getting impossible. read more

I would like to thank Daniel for being so knowledgeable and helping me out on my first pair of boots. The boots I chose happened to be his first as well. Very nice boots and smooth and good quality. Reach out to Daniel if you need help with any questions. read more

I like the store. The boots are nice. I however did not like being upsold. I went bought an expensive pair of boots and the sales girls wound up putting some extra cedar things in my bag without telling me how much or asking if I actually wanted them. Not happy with that. I don't blame the store associates. The company must want them try and over sell customers on extras. This lets me know Boot Barn may be more corporate than pro-customer. We don't like be talked into spending more money Thanks!! read more

Went in today to this new Stockton location and was very happy with my visit , loved i was able to browse the store and wasn't followed around the whole time like in other places, my husband and i were especially happy with the customer service we received from the associate named Michelle ,she was very kind and assisted us with finding the perfect hat and fit for my son , THANK YOU MICHELLE!!! :) definitely coming back to this location. read more

I went in to get an outfit for a upcoming vacation and I was immediately blown away by the service. From 1 of 2 employees... Andrew at the front door , immediately welcomed me in, and asked if I needed any help finding any specific, if I remembered correctly he said he wasn't a sales person but wow he was very professional and got me the answers when I needed. Seriously was so nice and it was a joy having him help me. He went out of his duties to help me. Everyone in the store is absolutely fantastic, I was also helped by Carrie. She was beyond knowledgeable, and pretty much the same thing as Andrew, just amazing in all ways. She was amazing and I could not recommend going to this store. By far, best boot barn I've been too!!! read more

I found what I was looking for the associate was helpful the reason I'm only giving at three stars is because everybody was up in my face like a loss and prevention thing which I understand people have to be protective of their merchandise but at the same time being all up in somebody's face just isn't a comfortable experience read more

I am writing this review only for the staff! They do not know anything about their store! They need to be better trained about the apparel. This is the second time they had sold me the wrong apparel. The first time I was looking for boys jeans and this girl gave me girl jeans. Second time my husband was looking for men's work shoe and sold him women's work shoes. Do not ask for help. Instead look for the stuff yourself because these people do not know where stuff is at! I went back and returned the girl pants unfortunately my husband had already taken the shoes to work until I noticed our credit card statement that it said women's shoes! I love the store but the staff needs to be better trained. read more

Shout out to Sigi who works here! I was searching for a specific jacket all over the central valley, apart from that I was on a time crunch since this was going to be a gift and my person was leaving the country in a couple of days. Out of 9 Bootbarns that I called Sigi was the ony one who actually cared to help me out. He offered possibly the best custumer service and communication ive experienced and at the end was able to get me excatly what i needed. SIGI, THANK YOU SO MUCH! read more

Bought some boots a week ago and the young man that helped me did a great job. Will definitely buy there again due to this young mans customer service. read more