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    Dillard's

    3.0 (197 reviews)
    Closed 11:00 am - 8:00 pm

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    I had the worst retail experience I have ever had in my 41 years. I bought a Coach tiger beaded tabby purse, and a Coach snake beaded Tabby purse. The tiger had a loose bead and thread, and the snake had loose thread. When I tried to return them, they said no to the tiger, because I used it once even though it was clearly defective. And they wouldn't even let me return the snake, even though I never used it. I spoke to the store manager, Marissa, who told me to call corporate. They said I could send the purse in to the Dillards warehouse. However, I don't even know if I could send it there because Marissa without my permission colored the proof of purchase sticker with red marker. She did that to both purses. I do not recommend buying any Coach purses from Dillards or any product in general. They do not value the customer, and if you notice a defect after you remove the tag, even if you save everything, they won't return it even when it's well within the 30 days. So if you buy a defective item unknowingly because you didn't notice the defect at the time, they will not honor that return. I don't know of any store where they can get away with this kind of fraud. I will never purchase anything from Dillards ever again online or otherwise.

    Jocelynn M.

    Wonderful customer service in the Lancôme area and the men's big and tall area. Store was clean and well stocked. Loved all the Christmas decor they had. Definitely will return

    No sale this year.  Ugh covid
    Nanci-Nanciele M.

    Pricey place to shop but have good sales and quality name brand merchandise. Sad they didn't have their traditional New Year's Day sale but it is what it is and I understand as it gets crazy packed. We need to lower the spread of the virus and they are being responsible even tho it will hurt their sales. Lots of parking here and excellent customer service.

    Great shoe selection, tons of brands and styles at varying price points.
    Lillian W.

    Dillard's is one of the higher end department stores in Stockton CA. I luv shopping here. They carry designers (free people, Vince Camuto, Antonio Melani, Calvin Klein) women's clothes, shoes, purses, jewelry, etc. They do have occasional sales with considerable price reductions. My favorite sections are the social dress, shoes, and accessories. They carry varying dress styles (formal, cocktail, work, casual) in juniors and women's sizing. The inventory increases during prom season. Quality material, beautiful designs, and unique styles. The main shoe department is for women while the men's shoes are located in menswear. Tons of women's styles and brands from the fashionable nonsensical stilettos to comfort walk abouts. The accessories are right next to the shoe department. Belts, hats, scarves, shawls, clutches... I have had no issues with the staff that I've encountered on my numerous visits. They have all been helpful and friendly. #dillardsdepartmentstorestockton

    Gemma Layne Chandelier Earrings and Gemma Layne Bracelet to match.
    Rachelle P.

    The first thought that comes to my mind when I think of Dillard's is elegance, a very well put together outfit that is in the now with all the latest fashion trends. Sure it's pricy, but you know they're pieces that will last awhile and will look very presentable as well! A couple weeks back I stopped in to pick out some jewelry to go with my bridesmaid's dress for my sister's wedding. The woman who assisted me was very helpful with finding a bracelet to match the chandelier earrings I chose, on wedding day after wearing it my wrist being so tiny, it was a bit big, but it went with my bridesmaid's dress perfectly! As well as the earrings, although I had to switch the earring backs with another pair I had on since the earrings fell off of my ear lobes whenever I walked. I would recommend checking out this store, they have everything you need to make your celebration or date night out a memorable one, I'll be back despite the mishap!

    8/18/2019:  Checked in-Robes=$147.00.

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    3 years ago

    Don't depend on them to hold anything for you. Good thing I called otherwise I would have driven 2 hours just for the hold tag.

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    3 years ago

    I love Dillards. They're so helpful and have sooo much of whatever you want. Sizes also. I wish they opened earlier.

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    Review Highlights - Dillard's

    but we always wait for sales..... The quality is great too..

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