I told cashier, Paul (chubby,slightly delayed looking) I had Star Money to spend on my purchase. He then told me I "had" to use my Macy's card in order to redeem my Star Money.( I did not want to use Macy's card, i wanted to use my Amex because i get better rewards) Paul kept on talking about earning points which i could care less about and I thought his behavior was odd so I got on my phone and did a "pretend" purchase on Macys.com with my Amex and lo and behold, i was able to redeem my Star Money. I had to called Paul out on his lies, and make a scene before he finally let me use my choice of payment. It was the weirdest shopping experience ever. Don't get me wrong, I applaud employees who get their hustle on but to blatantly lie to a customer's face is just TOTAL disrespect. read more

ugly & unorganized. i went in 30 mins before closing and it was hotter than the pits of hell. literally. there's absolutely no way they had an AC running in that joint. men's section is a maze of curtain blockades and clearance racks. it doesn't even look appealing to shop once you're inside. i spent all of 10 minutes in there before walking out. i would rather drive thru 99 traffic to the macy's in modesto or even further to the one in sac than go back there. no thank youu. do better macy's. read more

Staff here, at this specific store, in the lingerie dept, treats you like you're bothering them. Instead of showing you, the lady said "if we have something, it's over there". Bear in mind, "over there" was not very specific. Now it makes sense why Macy's is slowly but surely going out of business. Dillards gave me far better service. The lady there said "let me show you", and led the way. Macys was no where close. In an empty store. read more

Macy's - An empty store where staff was rude and not helpful at all. It's 4:46pm on Saturday the 5th of July. Horrible sales associate. - Department Stores Near Me - Stockton, California

I've never had worst customer service in my entire life, I've worked in customer service for over 10 years and everyone has their off days, but I've never felt so ignored! There was this oversized woman named maple/mable working in the jewelry section, and we asked her to show us items. She proceeded to roll her eyes and point to the counter, I definitely will not be back. Do better Macy's Also asked if someone else could help and was told no read more

I'm not sure f it's just the geologic area or if it's a combination of things. But I did not have to much luck finding everything that I needed. The associate that helped me unlock a coat to purchase was low on energy, she admitted being Anzio with this COVID ordeal as well as being tired, I had macys coupons that always seem to be SO DARN difficult to use because they have so many damn exclusions. I was not able to use in my coat but was able to go upstairs to Mens and use it in two pairs or Levi's that were on sale. So again, no m not sure if it was a training issue or to many exclusions. Some shelves were fairly empty also . read more

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This is the worst customer service experience I ever had in my life! Never going to this location again. I was trying to return an outfit I literally bought the day before and I bought it as is. The customer service register lady Sydney said she had to call her manager to approve it because it looked soiled. I was told the return policy is keep the tags receipt and it is returnable. I was never told if I buy clothes as is and its soiled and tags are off as if you tried it on you can't return it. This is only $70 purchase and both managers Helen and Marisa were very rude never apologized for the inconvenience and was worst customer service ever! I felt very discriminated against and mistreated after Marisa called me inappropriate unprofessional names on top off denying a return that even corporate after I called insisted they had no reason not to return it. This staff is absolutely unprofessional and horrible at dealing with customers. Marisa even finally said after speaking with 3 ppl and corporate wasting 1-2 hours of my time that she'll return the pants for me. After I told her she was very rude and I felt discriminated against she didn't even return the pants! This was such a big inconvenience to my time. I ended up late to work highly upset Marisa was so mean giving me the ugliest look to the extent of making me feel belittled and I literally left the store crying. Not only was I mistreated discriminated but also was caused emotional damage. I really hope they do something about this and replace these managers and obviously they are training the staff to be rude because Sydney was acting entitled rude and above customers. Never going to this location again! Should have looked at the reviews before I went they have nothing but horrible ratings. It's sad I'm not the only one who has experienced this! Smh I wish I could put 0 stars never in my life have I been talked to like this! read more

Macy's - Department Stores Near Me - Stockton, California

Love coming here lots of sales all the time.lots to see and lots of style of clothes . The quality of the clothes is classy

Went in today and was in and out got what I needed as well as nice customer service .:lady was super nice and she was also very caring with nagging my items as well as two ladies greeted me in the cosmetics dept. I did notice quite a bit of toys next to the purse area !!! Wow I'll keep that noted !!! And parking right in front of store !!! read more

Not a bad place to Shoo! I love Polo and their Polo section is the smallest I ever seen! Curbside is slow! However I do like the Cute Sista's that work in the Customer Service booth! They are always helpful, fast, and never gave me any trouble on returns! My biggest Problem would be they never have my sizes, 38x30, (Men) Overall customer service would be the best thing about this store! Prices are reasonable, and the employees are Courteous! read more

No customer service nothing stocked up had a hard time finding somebody to ring me up. It's a snake. It was a mess there

Went in to look for a fragrance that I was interested in smelling, but was bombarded by fragrances that suited older men. I went in twice, the first time I was greeted by nice lady who helped me pick out 2 fragrances that I was interested in. I left to make a decision and when I returned I was greeted by a gentleman who was constantly pushing Kenneth Kole fragrances and was ignoring my requests. The fragrances that he was recommending me suited men in their 50's, I'm 19. I went in wanting to smell the channel bleu and the Sauvage elixer and left with nothing. After that they called my JOB wondering why I left and if I was coming back, I had explained before I left that I was leaving because I was on lunch break and had run out of time. I ended blind buying the Channel Bleu from Macys the next day online. read more

Terrible customer service from middle aged female associate on 2/26/24 @ 3:13pm. My friend went in to use their brannock device so I could help him find shoes and the lady working in the shoe department was hovering over him the entire time and eventually took the brannock away and said "This isn't going to work out" when she realized we weren't going to purchase shoes in that department. The store was literally empty of patrons and the experience left a bad taste in our mouth. Utter rudeness for no discernable reason. We'll be sure to go to Dillard's with better customer service next time read more

Great location, staff members, selection of styles and value. I really appreciate the online selection and ability to exchange in the store. read more

The " Need it in a Hurry" sign is a lie. I purchased online to pick up in store and I'm put in a huge line with people returning stuff, waiting over 20 mins. How is this service even fast??? Four people at the kiosks and no one can grab my online order. I should've just shipped it instead of wasting my gas and time thinking that if I picked it up it'll be faster. read more

Macy's - Department Stores Near Me - Stockton, California

I don't shop at Macy's regularly but I had a gift card from my birthday and I needed some new flats. I was helped by the sweetest young lady who patiently brought out several pairs for me to try on. In addition to that, she gave me 40% off even though I only bought one pair. Excellent customer service! read more

Macys is good they should add a second Story At the mall Because They don't really have a lot of stuff They should also add a Air soft Place to shoot Targets But Macys is kinda good recommend it read more

Do not take part in their so-called raffle to win baskets full of product as it is rigged and they pick certain tickets for certain customers to win! I experienced watching them cheat at one event where the gal who pulled the ticket out already had the ticket in her hand. I confronted them about this afterward and they ended up offering me a gift card so I would not go to corporate with the information. Cheaters and liars. People pay a lot of money for the raffle tickets. They will only make winners out of their favorite customers. What a SCAM!!! read more

I came in trying to make a return and was having trouble i had spoke with a employee about what we can do, she didn't really give many options. I came across Marissa she's the best! She was really helpful and helped me out. Hands down the best ever really helped me out. Thank you Marissa! read more

I have shopped at Macy's for years. Recently they have started putting petites on racks with other sizes. They are not identified which makes petites very difficult to find. In addition the store has become very messy. I find it very difficult to find anything. This review does not include the cosmetic area which is well stocked and staff is helpful and very knowledgeable. read more

Masooma at the fragrance department is amazing. She goes above and beyond, her customer service is 5 star. I have been buying my fragrances from her for years. I have always recommended her to friends and family. She is very knowledgeable about perfumes. Her recommendations are always amazing. Best of the best she is. read more

Went to buy sale item Clearly marked take additional 40 o/o off the lowest price. The clerk did not take 40 percent off , we showed her the sign and she called a manager and the manager would not authorize the additional discount. You be the judge look at the picture of the sign. Lost our business due to false advertising. read more

Macy's - Easy to understand sign ? - Department Stores Near Me - Stockton, California

Well, after many years of being a loyal customer I am compelled to write on how poorly Macy's has treated and handle my account. Numerous attempts to clear this and nothing. My wife had a terrible accident in February 2020 and now is disable. I finally convince her to shop on line, only to have her be dissatisfied with some merchandise she had order. I ran to our local Tracy Ca Macy's and they are the BEST. But, I cant get most items(our local store is very small)so on line is the only way. We didn't receive some items and called them. Only to receive an email from Corporate stating we are band from online shopping because Macy's stated we live in a "bad neighborhood". @#macysdoesntlikehandicappedpeople #americanwithdisabiltyact @#thaliasodi @#callkurtis read more

The staff at Macys is awesome. They set a positive atmosphere for the customers that are shopping. This is refreshing to experience great customer service. Grecia in the shoe department went above and beyond to help me and my mom find the boots we wanted. Since they did not have the size that we wanted she said we could go to another store or order online. Paige is another sales representative that is a great employee at Macy. She had a great attitude and was very helpful. It was my first time using the key pad she helped me. She is a extraordinary representative of excellent customer service. She did not make feel like a nincompoop because I lacked understanding on how to work the key pad. I value good customer service because I have not always received good customer service. I remember going into coffee shop that I have never been in. The server was so arroyant and had terrible customer service. When It was time to give a tip I did not because he did not deserve it. I Yolonda is also another awesome employee that works at Macys. She was very helpful when I asked her how to check my balance on my card. She was a very kind and handled her job in a professional manner. Macys employment staff has done a ""PHENOMENAL"""job in training the employees that work at their establishment. I feel all these employees deserve a pay raise for excellent customer service. Good customer service makes customers feel good and encourages them to return again and again. read more

We came here today to make some returns. The staff was friendly and I have no complaints about that. In fact, they were fairly helpful being I had a lot of stuff to return that my wife had bought online and try it on at home. After finishing the returns we took a couple minutes to walk around. I was disappointed with the selection of items in stock. It also had a rundown feel as compared to the Macy's in Modesto or other surrounding areas that I have been to in the last year. My three star rating is based mostly on the selection and the overall feel of the place. read more

I brought my elderly parents to shop there and all we experienced in the form of service was a security guard following us I asked for the elevator and the security guard told me to take the escalator My father was in a scooter it cant go up the escalator He wasted time following us while someone else was probably stealing so not very accommodating for my elderly father Probably racially profiling when i go back i will tell management if they mistreat my father again I Promise There has to be a better way to treat customers. read more

Macys is the all time favorite place to shop.Today is a big sale in every Dept.here.Oh la la Sale of 25% off and online today.Also pick up in store order..Many Sweater Sale today too.Many Associates on floor for fast checkout. Macys did an complete remodle here very nice displays in each Dept.Name brands on Sale. I was surprise Macys added Leds Crafters here with many name brand eyeweare Im impressed by their new addition here! This December Macys will have a discount for Friend & Family if you know somebody who works here! I was an Associate years back and I enjoyed the perk working here! Sale today so get in gear to save for the holiday! Macys is aways prepared for Big Sales here,Macys has extra registers to accomadate fast check out here in the floor ,look on the floor in each dept.(tip) during Black Friday Great cutomer service Online orders and pick up Newly remolded store Leds Crafters Eyeware Security in store 5 Stars read more

The buyer needs to update their styles. Have more items available like other Macy's store. The shoe department feels like your shopping in Payless shoe source. The setup makes everything look cheap. read more

I am extremely unhappy that they put the Women's plus section in a small out of the way room. It is like they think we have a disease or something.Then there was no one working it, the place was a mess and the sizing and styles limiting. Wake up Macy's. read more

I have lived here over a year in a half and I have never purchased a pair of shoes and I am a shoe lover. Every time I come here they either don't have my size or they are out. I am also going to complain to customer service about this. On last week I saw a pair of pumps that I wanted. One lady stopped to help me after about a 10 minute wait. It took her another ten minutes to come back and tell me that they were out of stock, she didn't even bother to check on-line for me and I dare ask, because her manner was less than stellar. I drove down to the Tracy store and the kind cashier/saleslady (Debbie) asked me if she could help me find anything. I told her I was looking for a particular brand (Nine West). Debbie told me that brand did not sell well in her store, but she would be happy to order if they have it in their catalog. She asked me to come with her to the computer and I told her the name of the shoe. It popped up on the screen and I ordered. In and out of the store in less than 25 minutes. My shoes will be on my feet by this Friday. Thank you, Debbie!! I will no longer go to Stockton Macys. I will take my business to Tracy or Arden Fair. It's too bad that I can't shop where it's convenient. I tried not to give it a rating, but it wouldn't let me, so one star. It's too bad it has to be this way. The more I think about it, the worse it gets. Wish I could leave half a star. read more

Since childhood, Macy's was always my family's go-to for buying clothes and household goods. As an adult, I'm always impressed by their selection quality of clothes. Some of the everyday shirts I currently wear were purchased at Macy's several years ago. As a short 5'1" woman, it can be difficult to find pants and shirts that fit me properly. Macy's has a petite section, so you can find tons of options that accommodate towards us shorter girls. Lots of the reviews say that Macy's is too expensive, and sometimes I agree. However, the trick is knowing when the sales are. If you are a Macy's member, they frequently send coupons and special insider deals. Not to mention, shop at the end of the season so that you can avail of clearance-marked items. They often have a great selection of items for under $10! Another negative point that people say is that the store is unruly and messy. COMPLETELY NOT MACY'S FAULT. It's the fault of rude, careless shoppers who couldn't be bothered to return their unwanted items properly onto the rack. Makes me feel so awful when I see that because I know it means one of the workers have to clean it up. The people who work at Macy's are some of the kindest, most hardworking salespeople I've ever met. One time, an attendant honored my coupon even though it was already expired! In summary, I love Macy's, their employees, their sales, and their selection. 10/10 would shop again! read more

Giving two stars because they were very friendly....took my daughter there for make up the girl didn't know skin tones nor type of skin texture arrived on time because prom was at 7 the girl didn't start until 15 min later and took 2 1/2 hours.she had no make up ready so had to keep leaving to find more it took 3 people to put on lashes three other girls were waiting to get their make up done for prom after the two hours she then said enough products weren't bought as charged more and then said she applied the wrong foundation they were nice andin the end my daughter looked fab after trying to repair at home luckily it was dark and her hair was long to cover up the flaws...... read more

Macy's - Skin started blotching but hair covered what couldn't be fixed she was still beautiful - Department Stores Near Me - Stockton, California

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It's starting to look like a discount store. The girls area is really small. A lot of discount racks.

Macy needs to be more organize, it's such a mess, clothes everywhere and not folded. Don't shop at Macy's disappointment.

I come to Macy's a few times a week to windowshop. I mostly compare prices to Dillard's on cologne. Collecting cologne has been a hobby for me as of late. I really don't walk around upstairs or around the store at all. I just come in on the South enrty way on Yokuts ave and proceed to the mall. But their cologne section is the only reason I show up at all. read more

****this 2 star rating is for the MAC counter**** Back in 1987, I worked here. In the women's clothing department, as a Christmas temp employee.... I had a great employee discount and was earning my high school work experience hours. Fast forward to today- MAC makeup is the stuff that makes me feel like a fucking superstar every day. The stuff is the shiznizzle. You see, if it's good enough for Pam Anderson and Lil' Kim.... than it is for me too. However..... This is the only place to get MAC cosmetics in Stockton and after today, I will be ordering the shit online. The girl obviously had better places to be and better people to wait on than me. Maybe she needed some alone time to put on more of the peach/apricot eyeshadow... I don't think that it was possible though. All I needed help with was finding a suitable 'slut red' lipstick for a Christmas party I have to attend this weekend. And this girl had that 'hurry up, I want to wait on the fun, young girls over there' attitude. Well fuck you, peach/apricot eyeshadow bitch. Stay in school. Thank you so very much for getting frustrated with me and my not liking your suggestions of lipstick shades. I will not wear frosty peach in not only the winter... but any other fucking season. I asked for red. RED. read more

I have to give it to the Macy's shoe department. I ordered online the wrong boots was so frustrated with myself and the online help that was not given to me. I went into the Stockton Macy's and the shoe department was more than helpful ... they did my return and exchange and they are having the correct pair sent to me. They helped me keep the discounts that I had used. Thank you for all the wonderful help. read more

Okay, so the store is super old and Stockton is low on Macy's priority list....they even have a sign at the counter that says, "This store checks ID's when accepting credit cards". My question is; this store as opposed to them not checking ID's at the fancy upscale stores in the bay and LA? Well, you'll be happy to know that I am not a snob. I'd have to say that I haven't shopped at Macy's for many years, probably 20 or so. I've always stayed close to the discount Ross & Marshall's of the world and the smaller boutique type shops for my more dressy occasions. I have to admit that Macy's is a large store and can be a bit intimidating to someone that doesn't know her way around the retail block. That being said, Macy's is my new discovery. The sales prices? Way better than the discount stores with a much larger selection of styles, brands, sizes and prices. What's old is new again! read more

Macys is the worst retailer ever. Their coupon system makes no sense. I would prefer to use a coupon on an item that is not on sale, therefore, saving money. Better yet, let customers use a coupon for saving, no matter what. Make sense, doesn't it? Also, we had to make two transactions on purchases because his shoes were Foot Action. But if you put a store within a store, make it easy for your customers. Macys: make things easy for your customers. Simple. I'm not going back to Macys. I'm done. read more

Went to the sunglass hut section in macys to look for some glasses. I was looking at different pairs for a bout 7-10 minutes. There were two employees just standing by the register area the whole time talking. Not once did they come over and ask if I needed help, especially since most of the glasses were locked up. It wasn't even busy I was the only customer at the time. So I just left and went down to the sunglass hut in weberstown mall and bought some glasses. Horrible customer service. read more

My husband and I love shopping at Macy's Department Store in Stockton. They have the best quality selection of products and items at best prices. But our favorite part of shopping at Macy's is their highly skilled and helpful sales staff. An example of this was our shopping experience this evening at their Watch Department with April and Brittney. Thank you ladies for your friendly and most helpful customer service. You keep us coming back. read more

Macy's - Department Stores Near Me - Stockton, California

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