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Macy's

2.6 (114 reviews)
Open 10:00 am - 9:00 pm
Updated 3 weeks ago

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This is the worst customer service experience I ever had in my life! Never going to this location again. I was trying to return an outfit I literally bought the day before and I bought it as is. The customer service register lady Sydney said she had to call her manager to approve it because it looked soiled. I was told the return policy is keep the tags receipt and it is returnable. I was never told if I buy clothes as is and its soiled and tags are off as if you tried it on you can't return it. This is only $70 purchase and both managers Helen and Marisa were very rude never apologized for the inconvenience and was worst customer service ever! I felt very discriminated against and mistreated after Marisa called me inappropriate unprofessional names on top off denying a return that even corporate after I called insisted they had no reason not to return it. This staff is absolutely unprofessional and horrible at dealing with customers. Marisa even finally said after speaking with 3 ppl and corporate wasting 1-2 hours of my time that she'll return the pants for me. After I told her she was very rude and I felt discriminated against she didn't even return the pants! This was such a big inconvenience to my time. I ended up late to work highly upset Marisa was so mean giving me the ugliest look to the extent of making me feel belittled and I literally left the store crying. Not only was I mistreated discriminated but also was caused emotional damage. I really hope they do something about this and replace these managers and obviously they are training the staff to be rude because Sydney was acting entitled rude and above customers. Never going to this location again! Should have looked at the reviews before I went they have nothing but horrible ratings. It's sad I'm not the only one who has experienced this! Smh I wish I could put 0 stars never in my life have I been talked to like this!

Mens department
Jonnita W.

I'm not sure f it's just the geologic area or if it's a combination of things. But I did not have to much luck finding everything that I needed. The associate that helped me unlock a coat to purchase was low on energy, she admitted being Anzio with this COVID ordeal as well as being tired, I had macys coupons that always seem to be SO DARN difficult to use because they have so many damn exclusions. I was not able to use in my coat but was able to go upstairs to Mens and use it in two pairs or Levi's that were on sale. So again, no m not sure if it was a training issue or to many exclusions. Some shelves were fairly empty also .

Steph T.

The " Need it in a Hurry" sign is a lie. I purchased online to pick up in store and I'm put in a huge line with people returning stuff, waiting over 20 mins. How is this service even fast??? Four people at the kiosks and no one can grab my online order. I should've just shipped it instead of wasting my gas and time thinking that if I picked it up it'll be faster.

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2 months ago

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10 months ago

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11 months ago

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8 months ago

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4 years ago

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2 years ago

Love coming here lots of sales all the time.lots to see and lots of style of clothes . The quality of the clothes is classy

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2 years ago

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4 years ago

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3 years ago

No customer service nothing stocked up had a hard time finding somebody to ring me up. It's a snake. It was a mess there

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3 years ago

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2 years ago

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2 years ago

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8 years ago

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8 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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5 years ago

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13 years ago

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4 years ago

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5 years ago

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6 years ago

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4 years ago

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8 years ago

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6 years ago

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8 years ago

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11 years ago

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10 years ago

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4 years ago

It's starting to look like a discount store. The girls area is really small. A lot of discount racks.

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5 years ago

Macy needs to be more organize, it's such a mess, clothes everywhere and not folded. Don't shop at Macy's disappointment.

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6 years ago

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14 years ago

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19 years ago

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4 years ago

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15 years ago

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9 years ago

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12 years ago

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9 years ago

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I like our Stockton Macy's because its not so big you can't look at everything....

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Macy's - deptstores - Updated May 2026

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