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Boot Barn

2.9 (30 reviews)
Open 9:00 am - 8:00 pm
Updated 3 weeks ago

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Reviews With Photos

Carli V.

Would like to start off by saying that I love boot barn, I shop here often and so appreciate that they give military and first responder discounts. I have never run across a rude or unhappy employee except for today. I normally would leave it alone and chalk it up to that person having a bad day, but this woman berated her coworker and I'm just not okay with that. My daughter had received cowgirl boots from here on her first birthday that didn't fit her. The gift givers had bought the gift a month before her birthday so by the time we got around to returning them it was too late. I understand we dropped the ball and were unable to make the exchange. However, I'm not okay with Taylor, the woman who approached us after her coworker wanted to see if there was anything they could do, and was flat-faced, rude and straight to the point of saying no without understanding our story. The boots were in immaculate shape, never worn, all the tags still on them and we had the gift receipt .. we were only a few weeks late on exchanging them. Fine, I get it, no returns after 30 days.. but when we walked away I heard her shout to her coworker who asked her for help, "You have to start telling people no! No one wants to tell people no anymore!" The young man she was yelling at looked to still be in his teens and this is probably his first job. Her behavior and demeanor is not meant for retail and really put a bad taste in my mouth. I hope she gets an attitude change or realizes that customer service is not her forte.

Kelly S.

Boot season is here! Adding boot additions to our (daughter and I) wardrobe for this upcoming Rodeo season. So excited to go stomp the fairgrounds with our new gear! Thank you Bootbatm for always having what we're looking for!

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5 years ago

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13 days ago

Ordered 2 pairs of boots, box arrived UPS and only 1 pair in box. Still fighting with Boot barn!

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1 year ago

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2 years ago

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2 years ago

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1 year ago

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2 years ago

Best place to get western wear. Plus, the service is amazing. They offer a wide variety of clothing and at a great value.

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3 years ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

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3 years ago

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2 years ago

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4 years ago

Helpful 3
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4 years ago

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7 years ago

Helpful 2
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7 years ago

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7 years ago

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3 years ago

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4 years ago

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7 years ago

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7 years ago

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5 years ago

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7 years ago

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4 years ago

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5 years ago

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7 years ago

Needed a bigger selection but the employees are helpful and nice. The blonde girl with the black sparkly boots was nice.

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7 years ago

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7 years ago

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Ask the Community - Boot Barn

Review Highlights - Boot Barn

The only real downside to this location that I can think of is their boot selection isn't as vast as the Reno store.

Mentioned in 2 reviews

Read more highlights

Nordstrom Rack

Nordstrom Rack

(84 reviews)

$$

Feels a bit strange to Yelp review a department store, but I really wanted to shout out one of…read moretheir associates. I believe his name is Aaron (longish black hair) because he is such a fantastic hype man! He is always bubbly and enthusiastic, and makes me feel so good about my purchases. I generally dread small talk interactions at check-outs, but he makes it genuinely enjoyable. The store itself is great too. If you like to shop at places like Marshall's, Sierra, TJ Maxx, etc., this is definitely the best version of them. I appreciate that the clothes are actually organized, and they have one of the best shoe selections of any store. The prices are generally good and reasonable, but the clearance prices are often extreme deals with the caveat of very limited selection (obviously though, since it's clearance). They also have a really good selection of skin care, hair care, and make up. Those are the discounts I often end up appreciating the most!

9/9/2025 Stopped in…read moreto see what handbags they had.. Not too many- ended up browsing for clothes...(I did wander through the shoe selection).. Apparently loss prevention staff was monitoring someone and actually prevented him from walking away with a shopping bag of items.. I'm glad retail stores embrace the prevention of shoplifters.. rather than some stores just taking the loss and letting them walk away..although is the safety of an employee worth it.. is always a other view.. I did good- no shoes- no handbags just two sweaters- hehehe.. if you use your Nordstrom card you save 5%.. !!

Patagonia Outlet Reno

Patagonia Outlet Reno

(202 reviews)

$$$

Downtown

I don't usually write an update so soon, but after today's (3/12/26) amazing event, I just had to!!…read moreI am sure you can tell from my excess photos, we shop here too often... We are very loyal customers. Quality/Quantity - Here for the Wax and Watch event DIG. My first time and what an amazing event. Fundraising for so many nonprofits, see pictures. Also sponsored by Fifty Fifty Brewing Co; I had a few too many beers, too good of a time. I also found out about Fifty's Grand opening at RPM, which we also supported and attended the next day, see other Yelp Review. Non alcoholic drinks were also available. Too lazy to have brought our equipment for the wax. Plus Mt Rose gives us each 4 free waxes that I rarely use up. Raffle - We did NOT win. Atmosphere - Clean and organized location. Love the NV art on the side of the building/in the parking lot. Cool! See pictures. Open 7 days a week from 10am to 7pm and on Sundays from 10am to 6pm. Small parking lot, but because we came in off peak (weird) hours, it is rarely an issue for us. And today we got lucky as the lot was full but a car gave us his space. Service - The team is so welcoming and friendly. This is the #1 reason we are loyal customers. Events available - See website. Again, my first but NOT last time that I will attend an event. We will probably come back Sunday for the Mt Rose Passholder Spring Sale. Price - Expensive, but worth the quality, service, and culture. Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

40% off which sweetens the deal when shopping at Patagonia. I love their clothes, but sometimes the…read moreprices, I don't love so much. Coming from Ventura, CA, I have fond memories of the Patagonia store there - where it all began. Love the outdoorsy style. This shop, downtown, was busy on a Saturday. Helpful staff.

Boot Barn - womenscloth - Updated May 2026

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