Been shopping here for years Tommy the manager has been in the Valley for years. With Sabas for more than twenty. He has knowledge and experience. His staff is hand-picked with knowledge and service. Just got my first Stetson Drifter. Now shaped and fitted Try them and you won't be sorry. read more

I can't say enough good things about my experience at Boot Barn, all thanks to Tyler! They went above and beyond to help me find exactly what I was looking for. Their friendly and approachable demeanor made the whole shopping experience enjoyable. I highly recommend visiting Boot Barn and asking for Tyler - you won't be disappointed! I find him very attractive also. read more

Boot Barn - Tyler full body - Shoe Stores Near Me - Scottsdale, Arizona

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Had wonderful customer service getting a cowboy hat I needed for a horse show. The gentleman who helped me walked me through my options and styles and I was able to get something right then and there. I didn't want to invest in anything too expensive right away because I'm just beginning to show horses again, so I bought a nice 3X hat for $79. I thought they had a decent selection. I'd definitely recommend this Boot Barn! read more

I got lucky Josh was helped me. He is very kind and super patient. Very professional and Knowledgeable. Most important is he knows boots, hats and he loves them. He is a true cowboy. I have no idea what I should buy. He made my shopping simple and not waste my money. I got what I wanted and I am happy. He doesn't like a sales person. More like an old friend. Loving, Caring... Thank you so much for all your help Josh!!! read more

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I live boot barn and whenever I'm out of my state I like to go into other boot barns and look at their stuff. Now in my town most boot barns have super friendly people that are eager to help. I can into this one looking for a xxl or xxxl short sleeve shirt. When I ask a gentleman I saw there. He said to me they are scattered all around. I said to you have an area where they are? He replied, they are scattered all around. Ah huh. Got it. So as I looked for the round rotundas of shirts. I saw the ones that had the signs. S, M, L, Xxl. I went over picked up a shirt, tried it on and bought it. Lots of people all walking around but no one offered to help. read more

Service was excellent, Tammy the store manager was extremely polite and caring about her store. She does a great job with customer care. I've been coming to this location for over a year now. Highly recommend this Boot Barn to anyone in the Scottsdale area. read more

Aniko provided excellent insight in helping us find a good pair of boots today, she was very friendly and attentive. Thank you so much! We will be back :) read more

I went shopping here to get some boots for occasional wear. They had a ton of selection and the prices were fair. The store was very clean and well organized, but it was really the service that stood out to me. Amy helped us and was great...she really took her time with us and made sure we got what we needed. She educated us on sizing, styles, and care. I have no knowledge about boots and without Amy I think I would have been very frustrated and probably left without anything, but instead I have these beauts... read more

Boot Barn - Shyanne brand boots from Boot Barn - Shoe Stores Near Me - Scottsdale, Arizona

worst store no kind of customer service. go to a different location. Ladies In the front on there phones only.

The manager is a fantastic lady and works hard to provide great customer service. Employees are all knowledgeable about leather care from calf to ostrich. Great selection, I do wish they had more Ariat. read more

Boot Barn - Ostrich skin - Shoe Stores Near Me - Scottsdale, Arizona

Great selection of western wear, great price staff very helpful. Prices are reasonable also read more

Most every time I go there the costumer service is not wonderful. It's starting to get super annoying now when employees don't even smile when they interact with you. Idgaf what's going on in ur personal life. You need to put on a little smile and pretend you are happy to help. I have never in my life had an obviously poor attitude doing something I was paid to do. If you don't like your job go do something else. The selection is good and the decorations are always nice everything's expensive but it's something you prepare for when buying western wear. Yeah basically I just have a problem with the employees read more

Rachel and Troy are absolutely amazing! Rachel helped style and pick out my entire outfit and Troy did the same with my boyfriend. This is our first Rodeo and they helped make sure we were going stylish! Will be back ! Highly recommend to anyone needing a good country outfit! read more

Awful, the most rude girl named Sam. I will never go back to that store strictly because of her. Just came in for a simple return and employees don't know how to do that or much else but stand there and then she charged my card the money I should have been refunded. Scary people working like that in customer service. Terrible attitude and condescending. Boot barn lost all my future business read more

I'm not a Cowboy, just here for work boots, so take that into account when reading this review. Second time @ this location, I'm told the site is small & the selection is limited compared to other stores. Add a matter of facts when I inquired about finding a couple boots in my size,I was told I would have to purchase the boots before they could have then delivered to the store or I could drive to Mesa! Um..... I need to see how the fit & feel. One style of boot didn't have any insoles in the shoe & I had to walk up to the front to ask for assistance, which is a bummer, because when I walked in the Manager said hello. Obviously he knew I was here but never offered assistance until I searched (someone) him out. He is very informative but left immediately after I sat down to try a pair of boots on. For what I needed it was ok, if there was another store closer I would probably gone there. read more

Boot Barn - Shoe Stores Near Me - Scottsdale, Arizona

I stopped by the Boot Barn yesterday to exchange a pair of pants, the customer service, friendly employees, and joyful attitude, made me want to come back. I just found this place, and started shopping there in December, very happy with the staff! I will be back to do more of my shopping. read more

A great place for your basic western styles as well as more designer looks. Just purchased a white pair of cowboy boots that came delivered in two days. Great fast service. The boots were wonderful and I got $25 off for being a new customer. Nice! read more

They are the Brofessors of boots! Thanks Mateo for getting a cowboy back in business. Epic customer service. Knowledgeable and great people. They are now my Bromigos of boots. \m/ read more

I love Boot Barn and pretty much visit one every single time I see a new one when I travel. I have over 100 pairs of cowboy boots. I have shopped at all different types of boot places across the country and in Europe. Not trying to brag, but just letting you know that I'm a pretty good critique of Boot shops. Brought my dad here to buy his first pair of boots. It was my first time being to this location. It wasn't busy. We were there at an off time. No one offered to help but I get it. There weren't many sales people on the floor. I don't even think we were greeted when we walked in Eventually a girl did help me pick out some boot hooks, but only because I asked. She was very pleasant and in her defense, she was helping another customer. I had a lot of fun picking out boots with my dad and he did too. However, the girl working the behind the counter had the personality of a wet rag. Barely cracked a smile, but that was only after us trying to get her to crack a smile. Kind of ruined the fun for us. But that's OK. My dad was still so happy to have his boots. When we left, I asked everyone that I was with "was it just me or was that cashier really rude?" Everybody said "oh my gosh she was so rude and so unfriendly." My kind dad said "maybe she was Just having a bad day." My dad moved out to Scottsdale about six months ago and he did say everybody in Scottsdale is so friendly. He said "This is the first time I have encountered someone unfriendly at their place of work." Other than that, the place was clean, well stocked, but in my opinion, customer service is everything. read more

This was a really sad encounter, and one completely unexpected. I've been online for weeks looking at stingray western boots, and I finally saved up to grab a pair. I went to this location because I figured since boot barn typically gives you the boots that they have on the shelf. I wanted a really good looking pair. I was helped by a young lady who was really really nice, helping me out, answering all my questions. I finally tried the boots on, which were perfect! I took the boot off and before I could even stand up out of the seat, and go to the register to make my purchase, the boots were taken from me from me, by another employee, who then took the boots over to a white customer. I'm not saying she was racist in no way shape or form. It just really had a bad feel to it. I was shocked, and so was the young lady who was helping me. She asked me if I still wanted the boots, but at that moment, I completely lost the desire, and just walked out of the store. I have made all of my western purchases from Boot Barn. After this experience, I won't be returning. Hopefully I can find a pair online? This was a really sad affair. read more

We went In to buy our 20 yo son his first pair of boots. We were just looking around at styles first and declining help. Eventually, Bobby came over, asked if Our son had ever purchased boots before. After we told her no, she said, then you need my help Bobby was so awesome! She measured his foot, steered him toward the brand that would fit his foot best, made recommendations for the style based on where and when he'd wear them and even helped us with a properly fitted pair of jeans to go with his boots. Without Bobby's help, our son would have walked out with boots that were too big and jeans that were too short. Bobby was just a delight to work with! Thank you for making our experience so wonderful! read more

Amazing customer service, LARGE selection of boots and great prices. I do find one drawback however. I keep going back to spend my money! Lol. read more

What a fun new addition to the Scottsdale area. This shopping plaza needs an overhaul with new places coming in, and Boot Barn may be hailing a new influx of shops (fingers crossed)! My best friend is getting married in August and she is planning on having a barn themed wedding and that means she wants people in boots! So, as any good friend would do, I have started the boot shopping extravaganza to get ideas on pricing, styles, comfort levels, and deals. I am totally new to the boot shopping thing, although I've wanted a pair for awhile now - and what better excuse to drop the money than a wedding! There are tons of options for boots here and the staff is extremely friendly. The store is well organized and you can tell it's new since it still has that feel to it. I didn't end up buying boots this visit, but I will be back for sure once I get a feel for exactly what I want and the outfit I'm matching it to! Overall: A Great service, nice options, new store! read more

I was visiting the Alma School location when my boyfriend pointed out some awesome Shyanne American flag fringe flip-flops that I fell in love with. Sadly to say, they were out of my size, 8. The next day I was traveling down from Sedona and stopped by the Raintree location to see if they had those same flip-flops in my size... again, no luck. However, I was fortunate that Bobbie was working because she went above and beyond to locate those shoes for me. Only 4 pairs left in stock in the country and she called every location to track them down. I appreciate her effort sooooo much! Thank you Bobbie!! This woman deserves a raise. Customer service 100%! read more

Boot Barn - The shoes I love but diff size - Shoe Stores Near Me - Scottsdale, Arizona

There were 5 young employees behind the counter just yacking it up, very loud, not paying attention to customers. The store was in disarray, not organized, and sloppy. Manager should have instructed those lazy employees to straighten up and tend to customers needs ... several of us had to walk up front to ask for help, while they were still corralled at the front not doing anything. read more

Great location with plenty of nice boots and great western clothing. The staff was nice. Derrick and Morgan were friendly and spent time with me. I will go back for sure. read more

Love this store! Great selection but prices high. Isn't everything? A carton of eggs or awesome cowgirl boots? Helpful staff

Love Boot Barn. I have been going there for years in Las Vegas and always had great customer service. Not so much at this location. Apparently this location forgot their manners at home. I will take my business elsewhere. Shame. read more

Such great customer service. The nicest lady helped us find great boots and a whole outfit. I wish I could remember her name but she was wonderful! 10/10 recommend this Boot Barn! read more

A surprising quantity of quality western hats and wear. The staff is friendly and truly understands the products they sell. I've lived in the South Mountain area now for 11 years (in Phoenix +40) and I never realized this wonderful store was right down the street. You can bet I will be visiting them again...soon! read more

Great location with large choice. I bought several boots, the team was great and very helpful. Large choice of clothes, jeans ...

Super Clean But High Prices... This store was really nice and looks brand new. Not much for actual sales that we saw, wranglers were about $10 higher than what I just paid at a competition for the same pants.... Boot barn seems not to have good prices anymore based on my last couple trips to different locations..... read more

If you're looking for work boots or just a pair of boots to wear out for the night this is a place to go. They're not overpriced and usually they always have a deal going on this is a great store to purchase whether it be your first pair of boots or your 20th pair I highly recommend boot barn!! read more

This Boot Barn opened not too long ago, and after contemplating buying a pair of boots (and trying many on with no success in the past), I decided to head over to try my luck once more. I was blown away by the vast amount of boots, hats, jeans/pants, and shirts they had when I walked through the door. This store is a veritable warehouse of western wear. You WILL find something for you here. Nick was working when I came in, and he was very helpful without being pushy. He let me to browse boots on my own for a good 20 minutes. After I was trying many pairs on and not quite finding the right one, he politely asked if I needed any help. I wanted a boot without such a wide shaft, since I am pretty skinny. He suggested a taller boot which would naturally have a narrower shaft. He was right, and two pairs later I found the perfect boot for me. I even found some slim-fitting bootcut jeans (what? yeah, they exist!) that completed the look. This is a great store with great employees. They deserve your business, and I was glad to give them mine. I hope this Boot Barn continues to see success as more people come through. read more

Huge selection and really good brands. Salespeople were nice and helpful. Like this place and recommend it to all ages. Will absolutely go back. read more

My cowboy son lives for Boot Barn. Everything is high quality. Good specials if you keep an eye out. Hands down the best Ranch and Cowboy Boot and Harry collection in the Valley. read more

Store was clean, female staff attendant was nice yet the manager was horrible. Would not honor valid coupon and was talking down to me as if scolding me. Will never shop here again. Try other stores like Saba's, don't support Boot Barn. read more

This was my first time in boot barn and we had such a great experience. Miranda was a huge help to both of us. She was fun and outgoing, knew what she was talking about. She suggested what she think would be best for us based off what we were telling her. It didn't seem like she was trying to make a sale. The man that looks like he's the manager or owner was super nice and sweet too. They really helped us understand the sizing and the different brands. We both ended up leaving with boots we absolutely love and will be back for more. I highly recommend this location. read more

I've been going to Boot Barn for years now as it's my favorite place to get my preferred form of footwear. Yea, I'm one of those people. So when I found myself in need of some new exotics and I also found myself on a trip to Arizona for a friends wedding I came to this location to look for a new pair of boots. Now normally I had gone to the location up at thunderbird by the 17, but this one was closer. And I'll tell you I was not disappointed. A great selection of boots, I actually had a hard time deciding between about 3 different pair, and the salesman was friendly and very helpful. My only complaint and the only reason that it's 4 stars instead of 5 is that he kept pushing shoe trees and care products even after I told him I was good on them. Look, I get it, you want to upsell, but i'm buying some expensive ass boots and I know how to care for them. I mean I walked in with expensive well maintained boots on. If I needed more product I'd be asking YOU not the other way around. But other than that a great place to get a new pair of boots. read more

The worst online billing and customer service ever!! Buyer beware! Better make sure you have double the money for your purchase online. I ordered two pairs of boots that total almost 400.00 dollars which was taken from my account at the time of purchase. Come to find out when the product actually ships Boot Barn goes ahead and takes the money out of my account again. Then after 3 or 5 business days they will refund the money from the time of purchase. I don't know any other online company that has set up their billing this way. Nonetheless a popular big company that of Boot Barn. Most people that work or own horses break even. I am not rich. And had to rush to the bank to cover my other bills because I did not forsee paying double 800.00 for 2 pairs of boots for work that I have not yet recevied. Furthermore my customer service representative was rather rude in the matter stating it was not his problem and that's just how billing is set up. I am very disappointed and hope this never happens to another hardworking ranch hand. read more