What a great place. The store has a great vibe as soon as you walk in. It was really busy. I came here to get our daughter a pair of boots for Christmas. I was helped right away by Thomas. So many pairs to choose, and he was patient with my phone photos of the ideas we had. We were able to find the pair we hope she will like. Everyone friendly. Matt helped us out at checkout, and helped to box up the new pair. I highly recommend BOOT BARN!!! read more

Customer service is always top notch here, but today, Thomas was the definition of good customer service! Went above and beyond to make sure I got what I needed even though it was at a different location! Bummed he couldn't get the commission from my sale because he definitely deserved it! Way to go Thomas! And thank you!! read more

Cindy the manager is amazing. She's so sweet, so kind, and consistently checks on your. She helped me with a return exchange and was very accommodating. I would come back to the store anytime I need for any time I needed assistance. And they have some really cute clothes read more

I have been to this Boot Barn a few times. The customer service is wonderful, informative, friendly and attentive. Several months back I found the best boots I have ever had in my life. I love them dearly. Beautiful, high quality and comfortable! My recent experience took my satisfaction to another level. ROXANNE. Wow. This woman is something else! She totally brought my vision to life!! I'm an actor and I needed a specific look-1920s sharp shooter hat for an upcoming film project. WOW. I wanted to cry when I saw the result. She's incredibly talented and she created a product I will cherish forever, (and wear as often as possible). Thank you, Roxanne! I have raved about this hat and I know the crew and fellow actors will be by soon for Roxanne's help. I am still in awe. So grateful and excited. I will be sure to tag pics when we have our principal photography stills! read more

I came into boot barn to get these boots for my daughter that's going to be born in 3 weeks. I waited patiently in line behind a customer that was getting several items for Black Friday. I spoke with Ashley about the item and that I was Work until 11 am. Apparently I missed the sale by one hour. I guess Boot Barn needed the $4.99 more then making a sale. I'm just going to buy the boots online from another company in all. Thank you Boot Barn for your Customer Service. read more

Boot Barn - Shoe Stores Near Me - San Diego, California

Stopped in around 1pm today. Walked in, no one said anything to us. We walked upstairs, still no one ever acknowledging we're in the store. My husband is trying on boots for a good 20 minutes and still no help is offered. We find a pair of boots for $144 on their website they're $129. I ask for that price on THEIR website and she makes up some lame excuse as to why she can't, she was super rude. I'd never shop there. It's way over priced, you can save a TON by going online. Piss poor service. read more

The service at this location is excellent. I was allowed to look at and try on work boots without a sales person shadowing me but there was someone close for questions. They have a good selection of work boots and a massive selection of those other boots-for cowboys. I returned my boots because of a manufacturing flaw and they gave me another pair immediately. I will buy my next pair of boots from them. read more

This store has a decent selection of boots. Where they excel, though, is in the Western and work wear department. read more

Boot Barn - Boot Barn storefront - Shoe Stores Near Me - San Diego, California

I went in there yesterday to buy some Georgia slip on boots and the customer service was excellent. When I tried on the boots they asked me if I needed anything else? I told them I was looking for some wranglers jeans and they went and brought to me and took all my things up to the register. It was the best customer service I've had in a long time. read more

Hi - This would be the wife... I'm not a shopper, I'm a buyer. Sunday I went in search of jeans. I heard Boot Barn had a good selection and decided to give it a try. When I make a decision to go out and spend my hard earned dollars, I hope for the best. This was definitely not the best. The store was well stocked and I was excited to see so many choices. My husband had been talking about buying Cowboy boots for a while so he went to the back. I found a pair of jeans but the dressing rooms were locked. I approached the counter. There was a family checking out. The blonde clerk looked up at me, then with no acknowledgement, continued her transaction. I thought it was obvious I wanted into the dressing room, so I finally intruded and asked how I could get in. Jesse, aka Justin Beiber, without speaking came from behind the counter and opened the door. He didn't ask if he could help me, just opened the door. I tried on a few pair of jeans while leaving the door to the room open so I could get back in. My husband having not been helped with his boot purchase was now stepping and fetching for me and bringing me more choices. Finally, he'd had enough of assisting me and went to sit in the truck. I did find a nice pair of jeans in spite of the lack of customer service. When I checked out, Casey, the other clerk was joking around with Jesse having a good ol' time. When Jesse asked if I had ever been there before I told him no and that I would probably never go there again. I informed both Jesse and Casey that if either of them had even attempted to see if we needed help that my husband probably would have spent at least $300 on boots. Jesse quickly turned from smiling and friendly to purcy and snippy. I told him I would be noting their lack of CS on Yelp. He handed me my receipt and pointed to the feedback portion and told me that if I wanted to make more direct feedback that I could call use the information on the receipt to do so. Then I left. Never to return. read more

First time in the store, was hesitant based on some questionable reviews, but WOW! Thomas helped me out from start to finish, can't thank him enough. Never worn a pair of cowboy boots before, but he was thorough and genuinely nice and caring as he assisted me and my million questions. If I have a need to come back, I wouldn't hesitate, especially with his help. read more

If I were more into cowboy stuff I'd go Brokeback for Boot Barn. They've got almost anything I've ever imagined western wear would consist of. Boots, shirts, hats, jeans, and even those stringy little tie thingys that you always see in country music videos...it's highly recommended if you need to go buckaroo style for a theme party or even just to change up your style a little bit. The poor reviews are more than likely a reflection of the customer service...it's pretty non existent, and for such a specialized store you'd think they'd be chomping at the bit to help you find what you're looking for. They're not. I'd def come back again if I need this type of attire, but I'm bringing Hank Williams Jr. with to help me pick some gear out. read more

1 star for customer service I only give 3 stars because I was super happy that the 1st pair of jeans I tried on, fit me like a glove!!! Woohoo!! I shopped at the El Cajon store and they didn't have the boot I wanted in my size so they called and placed the correct boot on hold for me here. Well, what is funny is that I heard Ashley from the El Cajon location call and give the employee on the other line the model # of the boot I wanted....but when I got to the Mercury store, it was the wrong boot. Right size...wrong boot. Seriously? Ok, not off to a good start. Ok, so in not wanting to completely waste a drive over here, I started to look around to see if there was anything else I would be interested in and when I turned around to ask the younger, blonde employee who's name I cannot recall at this time...she was nowhere to be found. Actually that's a lie...I did find her, she was over by the men's area talking to some young, good looking cowboy. Not that I blame her...he was cute...but she should have been doing her job. I called her over to ask about a pair of Ariats that I spotted and she came over, clearly unhappy that I asked her to turn her attention away from Mr. Cowboy man and helped me as quickly as she could so that she could run back to the guy who obviously was not a customer but rather someone that she knew. Boyfriend? Hmm...how unprofessional. I caught myself calling her over to the boot area to help me three times. Annoying. Anyway, I asked her to just point me in the direction of riding jeans for women with hips so that I could just hunt myself since clearly she was busy anyway. I bought a pair of Wrangler Aura jeans that fit me perfectly and a pair of boots that I wasn't super happy about but that I did need. I also was not happy about giving this girl my credit card as I kept thinking "Does this girl work on commission?" and "She doesn't deserve this sale at all". I ended up going back to the El Cajon location to see Ashley and she helped me find a boot that I was happier with. I exchanged the boots there and promised that I would never go back to the Mercury location again. read more

I purchased a pair of boots from the store. When I went home I found the same boot on Boot Barns website for $20 less ($169 vs 189) plus free shipping. This was not a special or online sale, it was their normal posted price. When I contacted Boot Barn the said they said they would "pass it on to Corporate". I would suggest that if you find boots you like, you shop the internet, before buying. You may find you will pay less for the boots, get free shipping and no taxes with some sellers. Needless to say, I was not pleased. read more

Karen, at the Kearney Mesa Boot Barn, was awesome. I have special needs with the fit of my boot and she found the perfect Ariat boots for me! I felt bad having to buy the correct size at a different store and not at hers, but she was so helpful and called another store and held them for me. Karen will get my business any day! read more

Boot Barn - Shoe Stores Near Me - San Diego, California

This is solely based on the customer service. I live in Oceanside, and the store I had did not have the size of a boot I wanted to exchange for in stock. The boots were a gift and the person had not given me the receipt, though they had all the tags on them. The staff of the store in Oceanside assured me that I could exchange them if I drove to this location. When I got here, they almost did not return them! What? No... You carry this item, they have the tags on them, and they have clearly never been worn. The originally told me no, but since another store had already confirmed with this store that I could do the exchange and I took thirty minutes to drive here, I was not leaving without the boots. Please check with your manager before you flat out tell the customer NO. It really made me not want to come back to this location. read more

Recently dropped by to buy a cowboy hat - not a fan of the look, but I had to buy it for work!!! Anyhoo, This place was much cheaper than the last place I bought one of those hats. Service was fine, and the store was clean and organized. I'll likely go back here when I break my new hat. read more

Brittany helped me pick out boots for me and my boyfriend to get ready for the concert this weekend. I have zero style sense and she was able to show me so many items I never would have picked for myself. You have an excellent employee! They should get commission, bonuses, a pat on the back...something! Just love her! read more

The staff is nice here and helpful. I purchased a pair of boots and boot socks the other day and found out that they offer a 15% military discount. The store contains more than boots, clothes and western style decor. Other than that, nothing memorable or spectacular about this place. read more

Had a wonderful experience. Customer service was amazing. Bought 2 pair of boots that I love and a couple items of clothing. Recommend to friends and family!! read more

One boot that I bought was a slight smaller than the other boot. A problem I have never encountered at Boot world. The staff told me that nothing could be done. Now I'm left with a pair of boots I can't wear. Be weary. Make sure you try on the pair. I definitely won't be shopping here again. I'll go back to Boot world. read more

My friend and I went in today looking for hats and I didn't have any intention of buying one but Dylan was super helpful getting the high ones down for us and I actually ended up buying one! Best worker by far! read more

I love this store and wanna give a big shout out to Thomas! And Polo For being awesome with their customer service! People skills, knowledge of product and politeness. I feel welcomed every time I come here to this store and can say that I will be coming here as a permanent customer. Thank you Boot Barn for the outstanding shopping experience and will recommend to anyone if they want some sweet boots and gear for great price. Until next time read more

Great store with very good customer service and good customer parking for all. Very large and good selection of varied county clothing, related accessories and boots. read more

I am a huge fan of Boot Barn. I spend alot of money there and usually its a great place to get work wear and my Ariats. The thing is.... When an ad says all Flannels Mens and Womens on sale for 24.99 and in fine print it says, "excluding Pendleton" you would think ok. No Pendletons. But, apparently Carhartt is excluded also. Even if it is hanging on the same rack as the other flannels that are on sale. And then... Dont even honor that it is your fault that is is wrong. Bums me out because I like this place. If you can honor a screw on you part, and at least get a sale. Then you dont need my business. Ill just take my business to Wild Bills where there honir mistakes and will work with their customers. Look, in not trying to be an ass about this but is was clearly a wrong doing on your stores part and to blow a customer off as if you can care less really sucks. read more

I want to start by saying that boot barn has a great selection of boots, I personally am a size 14W, and with some shoes I am a 15, I have been to boot world and they do not have those sizes, I have gone to Ross, Marshalls and Nordstrom rack, even though they have shoes my size, none of them are of such great quality as provided here in boot world, if their selection isn't enough, their customer service is amazing, I went to find a pair of boots for myself and my wife, I explained to Jill-Marie that I wanted to get my wife boots for her birthday but what I wanted to get her was not available at the store. With an awesome attitude, Jill-Marie went online and found the boots I was looking for and for a better price. Jill-Marie went out of her way and took her time to helped me, it did not feel like she was pushing for the sale or trying to get a commission, the whole staff was very helpful, no pressure, Great atmosphere. Best place to start looking for boots. Thank you for all your help. read more

Excellent customer service as you walk into the store. You are greeted & immediately offered assistance. Thomas showed me exactly what I was looking for. Great service!! read more

I've been searching for the boot store & there isn't much of a huge selection in san diego. I was very glad that I did come across this store, this location specifically!! I already could tell it was going to be a great store because as soon as I walked in, i noticed such a huge selection of boots I originally needed only boots for my toddler but I ended up with leaving with a few wrangler outfits that were very unique !! I'm also so glad that we had great help with their staff I'm extremely happy with all the purchases that I've made for my toddler today. I will be returning in the near future for boots for myself ! read more

Hello, I am writing to you today as I am extremely dissatisfied and quite frankly, very angry with the treatment I received at your store this morning. I entered the store at store 4411 Mercury St., Suite 101A San Diego, Ca 921111 it was around 11:05 am on Sunday, September 15. 2013. I advance to the wrangler jeans. As I entered your store, there were two female clerks one was behind the counter and the other I believe was checking stock. I was never recognized so I went on with my business. I wanted to purchase two wranglers jeans, but before I purchased them. I wanted to try the two wranglers jeans on. I asked one of your female clerks, and I believe her name was Heather if she could unlock the dresser room. It appeared to me that I must have committed a crime by asking her to unlock the dresser room, cause she looked deeply disturbed and had a serious attitude. I was done doing my purchasing, and I proceed to the counter to check out. I noticed that Heather was behind the counter she never looked up and acknowledge me at the same time another associate named Mathias employee number 01690 asked if I was ready for checkout. He was the only one who acknowledge me and asked if I had found everything I needed for today. He asked if anyone helped me, and I stated no, I went on saying to Mathias that these store has employees who have a serious attitude and seem not to enjoy their jobs they make their patrons unwanted. Here is the information from the sale receipt. Store:0012 Reg: 02 Tran: 126931 Date: 9|15|2013 11:20 am Assoc 016902 You know spending $133.90 and your sales associate given attitude just does not add up. With this economy being in the slump, I would figure that your company would do anything to keep your customer happy what happen with going that extra mile for the customer. Update, the next day I received this email. Good Morning Mr. Hicks, Thank you for taking the time to bring this to our attention. I do sincerely apologize for the shopping experience you had in our store in San Diego. I have cc'd our District Manager for the San Diego Area, Paula Goodner, who will be able to contact you for further details. Thanks, Francine Mateo fmateo@bootbarn.com Store Communications / Project Coordinator Boot Barn Corporate Office 15776 Laguna Canyon Road Irvine, CA 92618 1-888-440-2668 949-453-4400 ext 447 The World's Largest Western and Work Wear Specialty Retailer. Largest Selection, Best Service, and Lowest Prices Guaranteed. ______________________________________________________ Now, it's been 17 days today, and I still have not heard from the store manager nor from Corporate. This says a lot about this store... read more

First time at Boot Barn Store on Mercury Street such a great store they carry awesome boots of so many designs of great quality and great prices. They also carry jewelry, and clothes. The Store Manager Cindy helped me out and she was fantastic! So professional and patient with me in ordering some boots for my daughter's birthday. On my second visit there with my daughter to show her the store Thomas helped us out. read more

Great experience...I am amazed at the rediculous poor review by that couple. How hard is it to try your own cloths and boots on??? really?????????????????? read more

Pretty good experience here. Bought my first pair of Cowboy Boots and was helped by 2 girls who seemed to know their stuff. The customer service seemed pretty good to me so maybe they improved their service since all those bad prior reviews about crappy customer service. read more

Great selection of work boots. great prices.I like the fact that they let you shopping not annoy you. Look for there stinky boot sale

Great customer service. Great selection. Military discount. Boot Barn is my new addiction!

Cindy is NOT the most organized, sharp or well equipped employee to be deemed "Store Manager". I do not know how she has gotten hired in this role, but her knowledge of the store products, item placement, or item prices is extremely sub-par. During my interactions with her from the moment I entered this Kerny Mesa location on Mercury St, she seemed to have not a clue about this store for which she is the manager. All of her questions To me regarding my transaction greatly confused me & caused me to not trust her assistance. She was attempting to assist with a return purchase and threw away my original receipt stating that I did not need it any longer. When I asked her to please hand me my receipt that she had just thrown away, she said that she did not throw anything away. I then asked another employee to please retrieve my receipt from the trash and hand it to me, she did. Pretty scary. My suggestion to all shoppers is to obtain shopping assistance and especially check out assistance from any other employee aside from store manager, Cindy. read more

Not horrible selection wise, but I was in the boot section for at least 15 minutes trying on and nobody was walking around helping people. I had questions, and was going to buy a new pair, but I was disgusted that nobody was assisting customers. (Especially when there were two very obvious first time boot buyers in the men's section!) read more

I hate giving poor reviews, but it's unfortunately deserved due to a lack of organization and customer service. This store does have a good selection of boots. I had gone in looking for wedding boots and asked about a particular pair online. The first young woman I talked to was actually very nice and knew the boots I was speaking of. My negative review is not aimed at her in particular. I do feel for the staff in that they have the slowest computers and it took them forever to load anything that I needed to look at to confirm the style. Hopefully that can be addressed in the near future. The staff member had the pair of boots shipped from another store in Colorado in order for me to get a chance to try them on and possibly purchase them. I was pleased that they offer this service. I got a call a few days ago that my boots came in and was excited to drive to the store to try them on. First, no one knew what I was talking about when I arrived. They spent about 20 minutes looking and searching for the boots. Then I was approached and told that another person bought them who had also sent off for a different pair of boots. Did you catch that, a DIFFERENT pair of boots. So now I've wasted my time and gas to come here and have nothing to show for it. I understand that mistakes happen, but organization and clear communication would have eliminated this from happening. The worst part is that no apology was offered. I did not raise my voice or make a face. I simply said, "That's a bummer". And still all I got was an excuse about it being rare that two people ship off for boots. Still no apology. Business/customer service 101....own up to your mistakes and people respect you more for it. They grudgingly offered to order it again, but I'll be taking my business elsewhere. read more

During the holiday weekend I was visiting from Reno NV. I was assisted by a representative named Alicia who was incredibly rude. Her customer service skills were terrible and she proceeded to yell at me multiple times during my transaction. I asked about using our "points" and she was very aggressive and yelled "well you have to tell us!" I would not have made a purchase here if I was not desperate due to the holiday. I understand the holidays can be tough in customer service (I work in customer service myself) but treating others with equal respect is a minimum. Alicia was very bitter and made comments about resenting her work place. I personally would not want someone like her representing my store. Long story short.... We will not be back. read more

After posting a review on 2/7/14 regarding a less than pleasurable experience at the Boot Barn in Kearny Mesa, I was contact by Boot Barn regional manager, Paula Goodner. She expressed her dismay about my experience and was truly concerned about customer service at this location. She requested that I go back to the Kearny Mesa store and try again or try one of their other locations. On 2/27/14 I returned to store, shopped for the boots I originally had intended to purchase and had a completely different experience. The sales person, Ashley, did a wonderful job answering my questions helping find the right size and style of boot. It's rare now days to find retail stores that take the time to read reviews and actually contact dissatisfied customers. Thank you Paula and Ashley for taking my business seriously. read more

I went to this Boot Barn location for the first time. Waow that's all I have to say. I was greeted by Tayler, this beautiful goddess who knows how to give advice for clothing. I was blown away. I thought it would be like a normal shopping experience of being told where I can find something, while the sales associate leaves to another customer. That was not this place. Tayler stayed with me every step of the way, helped me choose clothing I liked and gave a female opinion. She was detailed in discussing the theme / vibe certain clothing gave off (fun, playful, subtle, animated, serious). I was able to get clothing for different occasions. She was very insightful. Once she saw what I liked, she knew how to recommend more of what I liked. Plus, she would throw in her two cents of what she liked and sometimes it was what I liked. Because she was so friendly, I felt like I was shopping with a trusted friend, we were in a whole other zone where she understood my mission, and her goal was to get me to the finish line. She did not pressure me to buy, she helped me find what I liked. I originally was not going to buy anything, and I told her that. Another quality Tayler possessed was she can visualize combinations of colors / clothing easily and before seeing it myself. I thought I was skilled at knowing what looked good before trying it on. But after trying on certain things she suggested and looking in the mirror, I felt in love with the suggestions. I doubted certain combinations before trying them on. Anyway, when you go shopping, ask for Tayler, you won't regret it. If you do, I'm very confident that you'll want to voluntarily make an outstanding review here at Yelp on this Boot Barn and her exceptional service. read more