After being told by Verizon Wireless at Sunset Ave that my processor wasn't working, my charging…read moreport was not connecting and that my entire phone was done, dead, time for replacement, I decided to check out Cellairis in the mall. The minute I walked up to the kiosk, though the gal was busy, she stopped to address what I needed. I told her what the issues were that I was having with my phone. It had recently been running out of battery very quickly and now would not charge or turn on at all. She said it sounded like it needed a new battery. She popped a new battery in and it charged to 40% in about 5 minutes. The charging port is connecting just fine, the phone is now running MUCH faster and I only paid $43 including the tax. Much better than well over $750 for a new phone! If your phone is having issues, take it here FIRST. You will get HONESTY and polite and very prompt service!

Changed our cell phone batteries. Cost $300+. Could not complete installation - could not certify…read morepart was a genuine Apple battery. Next morning, cell phone screen would not activate - has happened twice now - very disappointing!!!

Frustrated with computer. They fixed the problem in just minutes. No charge…read more We've relied on CityMac since they opened at Squalicum Harbor. Now on Northwest Ave, they provide the same great service.

Was told my 4mo old Macbook was not under warranty without anyone actually checking. I showed the…read morewarranty, and apple even gave me a reference # that would guarantee I got my service covered. This place said they didn't want it. After 10 mins of back and forth, the desk attendant had to "check the back," and when she returned, "it turns out it actually is under warranty," I said I KNOW !! I TOLD YOU THAT IN THE FIRST PLACE !!!! Nobody even checked the status, they just wanted me to pay for their services. Felt like a scam. Then she said my data "will maybe get deleted, we don't know," so they wanted $100 to back up my files. Data can be "backed up" with an $8 thumb drive. Say you're an elderly person trying to set up an iPad, or you're just not familiar with modern technology, you could VERY easily be taken advantage of. Can't recommend!

I tried to return a new unopened iphone 17pro to this location that was with the 14 day window, and…read morethey refused to refund me. They directed me to call customer service whom had already directed me here. The website says 3 easy ways to return. Not true, tried in the store and via customer service who both pointed me the other direction. So frustrating, wish i had driven 2 hours to the apple store to purchase rather than supporting this business.

0 stars. Done with you…read more Made an appt. No one greeted me for 10 mins. What's the point of an appt? Barely get started talking. Asks to scan the back of my drivers license (which contains sensitive data). Never even checks the front. Clearly this wasn't about checking my identity. Then tells me that as a pay as you go user, they won't sell my anything but the cheap knock off phones in store. Of course I can buy any phone anywhere and bring it to them, but they no longer do this. I guess you don't want a $1k phone sale from me. Angry at myself I allowed her to scan my drivers license. Every visit to this store is a disappointment. Looking at other providers.

Came in with a couple questions trying to change plans. Felix gave us the best plan super fast…read more Easy in and out in 10 minutes. Gave good advice! Im a happy cricket customer! Felix is a homie EDIT: Just realized that Felix had lied to us! He promised us a different plan we we got. I am extremely unhappy that I was lied to. This store committed fraud and I spent 2 hours talking to Cricket customer support to fix the problems this store caused. I am moving to a new carrier because of this.

This place is a total scam. If you have issues they direct you to customer support and then…read morecustomer support won't help you because the Bellingham location sets up your account with incorrect information. Go anywhere but here!

This store customer service is poor, unknowledgeable staff, they did not know what they are doing.read more

A very young girl was employees here who clearly did not care about her job, small figure, slim,…read moremixed complexion. She first said no to my question of the latest iPhone in stock, than admitted she wasn't sure. She then was debating about which model I was looking for, and had an attitude like she did not want to help me. I asked her to help me find the phone at another location, she refused to help me. I then asked for help in calling the other locations and she said she could not help me. I asked her if she worked at her job or not. She did nothing and clearly is a lazy college kid playing on her phone at work.

WARNING. Do not get involved with Verizon's prepaid service. If you change carriers, Verizon will…read morekeep any money left on the account and will not refund it. I am very curious how much money Verizon steals monthly from people that change carriers. How their theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre-paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening. I really enjoy Verizon's response " Thanks for bringing this to our attention " Like they have no idea they're stealing hundreds of thousands of dollars a month from past customers. "allegedly" LOL. Also don't bother leaving a bad review on yelp all they do is remove the review and do nothing to fix the problem that generated the bad review. WARNING. Do not get involved with Verizon's prepaid service. If you change carriers, Verizon will keep any money left on the account and will not refund it. I am very curious how much money Verizon steals monthly from people that change carriers. How their theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre-paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening. I really enjoy Verizon's response " Thanks for bringing this to our attention " Like they have no idea they're stealing hundreds of thousands of dollars a month from past customers. "allegedly" LOL. Also don't bother leaving a bad review on yelp all they do is remove the review and do nothing to fix the problem that generated the bad review.

Very poorly! I was agitated because my I phone, that I purchased from Verizon was inoperative. The…read moremanager of the store in Burlington, Instead of defusing the situation, told me I was out of line and needed to leave the store.

Do not get involved with there prepaid service. If you change carriers Verizon will keep any money…read moreleft on the account and will not refund it I am very curious how much money Verizon steals monthly from people that change carriers. How there theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening. WARNING. Do not get involved with Verizon's prepaid service. If you change carriers, Verizon will keep any money left on the account and will not refund it. I am very curious how much money Verizon steals monthly from people that change carriers. How their theft works is, say you pre pay $120 on your pay in advance account and your monthly bill is $60. You change carriers and there is $60 still pre-paid on your account. They do not refund the $60 back to the original payment method, they keep it. Verizon acts so unaware this is happening. I really enjoy Verizon's response " Thanks for bringing this to our attention " Like they have no idea they're stealing hundreds of thousands of dollars a month from past customers. "allegedly" LOL. Also don't bother leaving a bad review on yelp all they do is remove the review and do nothing to fix the problem that generated the bad review.

Went to get my phone fixed- they said they could not help me and needed to call (with my broken…read morephone) to schedule with insurance. Said they could not help - even tho I was about to get a new phone replaced in store last time. I've been a Verizon customer for over 15 years and felt this place was just lazy. I'll be taking my upgrade next month to another Verizon.

I had a family plan back when cell phones were quiet costly. When I went to the store to pay my 500…read moredollar bill I was distracted forgetting my receipt. There employee however was not distracted pocketing 450 of the 500$ cash I payed them. I never did pay that bill again. Worst part, they dinged my credit score.

We had heard from our neighbor about t-mobile's flat rate home internet so we went to the store to…read morecheck it out! Lucky us, Caitlyn (store manager) assisted us. She explained everything to us in a way we could understand and with bonus humor, she basically has a wonderful personality! We are left with a glowing impression of t-mobile thanks to this experience with Caitlyn!

Honestly, how hard is it to clean your store? Everything is scattered. They have inventory on…read moreanother shelf. You think with the office depot out of business, this place would step it up. Dirty. Overpriced. Ugh. Just thankful for Amazon. Gross.

I use the Bellingham Office Max at least 2-3 times per week. Their staff is top notch when it comes…read moreto customer service and truly caring. Cliff, the GM has his staff firing on all cylinders! Phil in the print center always has our stuff ready before we walk in the door. Marley and Jay are always running around working hard and very knowledgeable. And Liv has a personality that makes you laugh if she's ringing you up. Keep it up. So awesome to see a corporate store have a hometown feel! Appreciate you guys!

Carters attitude sucks. Completely projected his misery onto me and was barely willing to help.read more

What the H is going on in this store??? No greeters, no customer help, no one on the floor EXCEPT 3…read moreguys who were "warehouse workers" and couldn't help us. We had an appointment so we had to leave before anyone would help. Returned the next day. Several customers standing in the phone area....NO HELP. One "warehouse" guy who repeated he couldn't help us. Saw a blue shirt at the register area (which apparently is no longer being used). I asked him if he could unlock a cabinet and hand us the phone we want to purchase and he said (no lie) " oh sorry, I just clocked out". Unbelievable. After that the 2 of us and 2 other customers walked out and yelled for all to hear "we are leaving this f-------- store because no is here to assist us and we are never coming back". And we will never return. We yelled for all to order through Amazon (which we did that night). My guess is this store is going to file bankruptcy. It was a ghost town with no employee help and there is definitely something bizarre going on. We've seen it before. I think the employees got wind of it and droves of them quit. Don't waste your time going in.