Went to get my phone fixed- they said they could not help me and needed to call (with my broken…read morephone) to schedule with insurance. Said they could not help - even tho I was about to get a new phone replaced in store last time. I've been a Verizon customer for over 15 years and felt this place was just lazy. I'll be taking my upgrade next month to another Verizon.

Noah was super helpful in helping me on board to Verizon with a new phone and walked me through…read moreeverything. Highly recommend this store.

Want results fast? They were quick, talented and fixed my iPad expertly! I totally feared I'd be…read morepurchasing another iPad. They helped me out and for a reasonable price. The gentlemen were polite and respectful of a newbie like me. I definitely will return to purchase when in need and will refer everyone! I'm a senior who's very unsure of my skills, like many. Sent my sister there yesterday...Trust these guys.

Great service. I had an appointment and was not disappointed in the time it took to get my iPhone…read morefixed. I'd never visited CityMac before and so glad a T-Mobile staffer told me about it. Thank you for your perfect work and being available in Bellingham!

WOW! Who knew that service this good still exists! My iPhone 6+ was having some camera issues,…read morebut I didn't want to replace it so the guy at my local phone kiosk told me to call these guys! Thanks so much iRecycle Guys! Rudy J flew right over to where I was working & fixed my phone in 15 minutes! I've got their card now & I'll be passing on their info to others! Great for busy folks on the go! Make iRecycle Guys Your Go To for any phone problems you have, you won't be sorry!

Tried several times to get a repair appointment scheduled. Whoever was behind the phone number…read moreanswered back via text a few times and gave me some info which was great. So I decided to go forward and schedule an appointment with them. However I never heard back. I texted a few more times and nothing. The message said that my text was read so am unsure if a mix up or something else. I usually am not a Yelp review person but I figured how will anything change. All I wanted to do was give them money for a fast iPhone battery replacement lol.

I tried to return a new unopened iphone 17pro to this location that was with the 14 day window, and…read morethey refused to refund me. They directed me to call customer service whom had already directed me here. The website says 3 easy ways to return. Not true, tried in the store and via customer service who both pointed me the other direction. So frustrating, wish i had driven 2 hours to the apple store to purchase rather than supporting this business.

0 stars. Done with you…read more Made an appt. No one greeted me for 10 mins. What's the point of an appt? Barely get started talking. Asks to scan the back of my drivers license (which contains sensitive data). Never even checks the front. Clearly this wasn't about checking my identity. Then tells me that as a pay as you go user, they won't sell my anything but the cheap knock off phones in store. Of course I can buy any phone anywhere and bring it to them, but they no longer do this. I guess you don't want a $1k phone sale from me. Angry at myself I allowed her to scan my drivers license. Every visit to this store is a disappointment. Looking at other providers.

By far the best customer service I have experienced in a very long time. I was acknowledged as soon…read moreas I arrived as both reps were occupied. Very attentive reps at the Bakerview location.

THIS IS A ZERO STAR REVIEW:…read more I've been with T-Mobile since August of 2014. I won't give you a lifelong story here but in the beginning it was an absolute nightmare. They stole $700 and more from my bank account without my consent and it was one thing after another. Things were straightened out and I stayed with them. In February 2022 I called the headquarters and Norman agreed to leave one month's worth of credit in my account and get the outstanding money that I had in my account would be sent to me. Why can't this be simple hence a check. It took quite some time and eventually a credit card in my name was sent to me by a company called North Lane. What an absolute nightmare this company is. 3 days straight I attempted to create an account and log in on a cell phone. Every customer rep that I spoke to said wait until I get onto a desktop computer and I'll be able to log in. On day 4, I attempted this without any success whatsoever. I gave up! Now I have to wait up to 3 weeks to get a live check sent to me. Why couldn't this have been done to begin with?

This store customer service is poor, unknowledgeable staff, they did not know what they are doing.read more

A very young girl was employees here who clearly did not care about her job, small figure, slim,…read moremixed complexion. She first said no to my question of the latest iPhone in stock, than admitted she wasn't sure. She then was debating about which model I was looking for, and had an attitude like she did not want to help me. I asked her to help me find the phone at another location, she refused to help me. I then asked for help in calling the other locations and she said she could not help me. I asked her if she worked at her job or not. She did nothing and clearly is a lazy college kid playing on her phone at work.

We recently had an outstanding experience at the new Verizon store on the Guide, thanks to John…read moreTristan (aka J.T.), who is truly a rockstar! We had made an appointment and arrived a little early (after mistakenly going to the old mall location first). Despite that, we only waited about 5 minutes before we were greeted and helped by J.T. Our visit was to replace our son's phone and see if there was any way to save money on our monthly Verizon bill. Not only did J.T. help us with both, but he went above and beyond. He took the time to clearly explain everything we didn't understand, adjusted a few things on our plan, and walked us through new promotions that applied to our son's phone upgrade. J.T. is incredibly detail-oriented -- it's honestly impressive. He didn't just breeze through things or throw a pile of paperwork into a bag and send us on our way. He reviewed every single change with us, made sure we understood each adjustment, and followed up to ensure we were satisfied. He even resolved a few issues we hadn't planned on addressing -- that's how thorough and proactive he is! Verizon Management: if you're reading this, you need to double this guy's salary. Seriously. He's a rare talent. If you're a Verizon customer, do yourself a favor and make an appointment -- it will save you time and ensure you're taken care of. If you're not a Verizon customer yet, their customer service alone (especially with people like J.T. on the team) is a great reason to switch -- not to mention their excellent coverage. Thanks again, John Tristan! You made what could've been a stressful visit easy, informative, and even enjoyable.

The service on our visit was friendly and the young man helpful in our search for a new iPad…read morecharging cable. The store seemed clean and newer. The accessories and phones, etc displayed seemed to be new-end and ready for purchase.

Great could switch until my plan is almost due, the employees explained the new family plans and…read moreMexico promotion, coming back soon definitely

Excellent service from Paula and Rafael. Going through a rough day these two were rockstars…read more Totally patient and helpful going above and beyond. Heartfelt " Thank You" to you both. They deserve a big raise!

Did not expect it but walking into this store, was walking into a vibrant, trendy party! Very CLEAN…read moreplace and awesome displays. What I was most impressed with was Daniel. He is so pleasant and even tempered and yet he was the only employee in the store! He managed multiple customers in store as well as in coming calls.

Jared helped me at the Ferndale t-mobile store Sunday!! He helped me quickly and I think I shed a…read morefew happy tears! I am so thankful with the excellent service! Yay