I entered the store with a unbelievable story of what happened to me and my home AT&T account,…read moreInternet, U Verse 300 and Home phone service. Desi heard my problem and had trouble believing also, he assured me that it would be fixed. First he checked with the manager, Randy, who found my situation unusual. Randy and Desi said that in 4 to 5 days I would have everything restored. On the fifth day, Parker showed up and restored home phone, internet and the new Direct Stream service. When I called the AT&T phone number I was told by "Ronald" it would take 3 1/2 weeks to restore my services. UNACCEPTABLE Thank you Desi, Randy and Parker for everything Ron B. Palm Bay

Horrible salsa rep they won't work with you if it's close to closing and the long hair guy Eric is…read moresuper sassy and has no patience worst experience ever!

This store is absolutely amazing! My group had the intention of just checking what can be done to…read morereduce our bill, as well as possibly switch services from another carrier. The store manager, Monty, and his associates were super professional. They did a thorough check of our current account and pull all the stops to get us the most efficient plan and reduce our bill. All the employees were knowledgeable in the products and services, and answered any and all questions we had. They were also genuine, if they didn't know something, they made sure to call or get someone who knew exactly what we needed to know. They Didn't try to up-sell us anything, they simply showed us all the options we had based our budget and needs. The friendliness and professionalism of the associates is definitely the reason I will recommend anyone to go to this store if you're looking for a new service or updating an existing account. Ask for Monty or Jorge if you can!

This store as some scammers inside there I went there yesterday and was robbed of my hard earn…read moremoney I went to a watch for someone the bill was in her name they told me I would of to pay the taxes on the new watch which would be 770 after paying the bill it goes to 870 then 903

The staff was professional and prompt. The cost of the repair was also slightly lower than other…read morerepair facilities and also came with a excellent warranty on the workmanship. They also provided tempered glass screen protector at no charge.

Very rude and didn't fix the phone properly. Rip off. Don't ever go there at all. They installed…read morethe used parts.

He took the time to look into my issue and ordered a part. Unfortunately it wasn't the issue and I…read morehad to contact HP. He didn't charge me even for the part he ordered. I will definitely be going back if I have any more issues and will let friends and family know as well.

This is a great store. These guys are so professional and knowledgeable, I would recommend them…read morefor any of your phone needs.

2025-Oct-01 T-Mobile iPhone…read more T-Mobile Stores "The Bad / The Great" Over the past week, I've been getting "SIM Failure" message on my iPhone 12 Pro Max! Getting worried, as I really don't want to lose my emails and other contacts, I decided to do something about it. I started to look at the new iPhones and decided I might just get a new iPhone 17, the 12 is 5 years old with a replace battery. I tried calling the closest T-Mobile store to make an appointment at 1270 N Wickham Rd (Wickham and Eau Gallie), it rang, but no answer. So, yesterday, I went down to the Wickham store, got there just as it was opening and was the first-person in. I explained to the only person there, a young employee, that my phone needs a new SIM card. He stated that my version of the phone has an electronic SIM which cannot be replace and I need to get a new phone. I asked about the iPhone 17's and he stated that no on has the latest. So, I asked for one that they had in stock, he really did not respond to that question. We started on the pipework; he convinced me to change plans. As we were talking about downloading my data from my phone to the new one, I did not have my password with me. I said I'd be back later. Before I left, I asked which model was he going to sell me - his response was an iPhone 16 - NOT what I wanted. Wonder if they are just interested in getting rid of their stock of 16's so they can get 17's in? Well, thinking about it overnight, I decide to try another store to see if they had an iPhone 17 in stock, so I drove down the 1501 W New Haven in Melbourne, Fl, and in the end I'm glad I did. I talked to a very intelligent (I'm a former College Professor of Chemistry and can easily recognize someone with talent) female employee - Jen. Well, the first thing she did is go inside, get a new SIM card and installed it at no charge! Hmm, what about the Wickham Store? I then told her the story and that I was interested in an I7. She proposed a much better offer than the Wickham T-Mobile, which I took. Yes, since she fixed my 5-year-old iPhone 12 with a new SIM card for free, I did order the new iPhone 17 Pro Max, that will take several weeks to arrive. She also said the Wickham Rd store is PRIVATELY OWNED, where her store is FACTORY. So, the Privately Owned Wickham Rd T-Mobile was about to royally RIP ME OFF, and the FACTORY New Haven store is all about the customer. I would highly recommend that T-Mobile remove the Wickham Store's Franchise! Do me a favor, I'll tell 100 people, SCREW me and I'll tell a THOUSAND!

Dre is so courteous he was a great help to me and my friend I was able to get a lot of information…read moreabout T-Mobile and he has a big heart he is willing to help anybody

Guy was super nice. affordable screen fix for iPhone 15 pro max. Only took 30 minutesread more

yesterday I was in coco Walmart store and bought a cover for my IPhone. I told the guy what kind of…read morecharger I have and to make sure the cover allows me to charge my phone on existing charger. He started to talk about magnets, I told him I don't want a new charger only a cover that fits my phone and he sold me this cover for $25. when I came home I noticed that my phone could not be charged with this cover on. I drove back to the store and asked for a refund but the guy told me NO. Why sell me a cover that will not work wit me charger when I specified what I wanted. I find this business policy ridiculous and not the norm in most all stores in the the USA

They sold us a Samsung A13 phone and said it would be unlocked at the end of the contract, so now…read morethat its no longer on contract and unlocked, who cares? It doesn't work with any other carrier. Only Spectrum. I gave it away to a guy who wanted a camera to run his Alfred app on, that's about all it's good for. It was awful indoors and we had to restart it every week for the phone to work. But if you text like a teenager? Yeah, it did that well.

I decided to switch cell phone providers from AT&T to Spectrum due to a recommendation from a…read morefriend; did some research with great results. I visited the West Melbourne store and a young man by the name of Elijah Kegerreis, store specialist, assisted me with the transition. His customer service was excellent, his knowledge was excellent, and the transition was super successful! I was expecting a mediocre interaction at Spectrum, but Elijah changed that to an optimal experience; thanks Elijah!

Best Tech Repair Store in Brevard! And it's not even close- I cracked my iPhone 8 and needed a…read morequick fix. I kid you not he had my phone completely repaired in 20 minutes and the price beat every competitor in the market.

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

Amazing, very helpful! The sales clerk took his time to explain plans and fees and couldn't have…read morebeen more helpful. I know the mall isn't a place you'd think of for getting help with your cell phone but this store was amazing!! I would note that I came during the day on a weekday.

I would love to say my husband n I appreciated Nick sale associate in the At&t store in Melbourne…read moremall.He was all by himself he was awesome.Sunday Aug 19.he handle every customer super well.I appreciate that he handle my issue from transferring from iPhone to a Samsung flip phone.thank u Nick.we always try to give another At&t a chance but always disappoint because they don't want to work.we always end up at ur store.every time we come there every associate we have dealt with been awesome

Nickara was so very helpful! He was patient and understanding and always had a smile on his face.read more

I've been a loyal paying customer for years. Signed up for the free includes Amazon Prime. My…read moreAmazon stopped working abruptly. When I called customer service and spoke with Frank Moses (employee number 3831) he argued with me. He also tried blaming it on me, telling us we must have cancelled the service. I asked him to refer to the notes on account which he seemingly did not as he knew nothing about our information. When asking to speak with his boss, someone else, or the legal department, he refused, telling me we woul have to call back later to speak with anyone (4 pm on a Thursday, by the way), before hanging up on us. We will be considering legal options as they are not abiding by the contract we signed.