Horrible salsa rep they won't work with you if it's close to closing and the long hair guy Eric is…read moresuper sassy and has no patience worst experience ever!

This store has the worst customer service. Make sure you have at least an hour if you go there…read morebecause that's how long you will be waiting for.

Experience: Dropped my phone in the pool and needed to get a new one…read more Facility: This is a store inside a little strip mall in front of Walmart. The place is very clean and had seating of benches along the wall. Service: Brittany was my agent and she was great!!! We talked and laughed the whole time. She was so helpful and set me up perfectly. I got a new phone, case and screen protector. I also paid for the screen protector on the old phone too and she put them both on for me. She went above and beyond and any time I come, I would ask her to help me. Overall: Brittany made the task painless and as quick as she could. Thanks TMobile and Brittany!! Give her a bonus!

This store as some scammers inside there I went there yesterday and was robbed of my hard earn…read moremoney I went to a watch for someone the bill was in her name they told me I would of to pay the taxes on the new watch which would be 770 after paying the bill it goes to 870 then 903

Very rude and didn't fix the phone properly. Rip off. Don't ever go there at all. They installed…read morethe used parts.

This place is a JOKE. Brought a PlayStation 4 in because I heard something loose inside and was not…read moreable to put in a DVD and was told someone would reach out to me in 2-3 days. They did not. I had to constantly call for an update. I then went in to pick it up after I told them I wanted the repair made luckily the person checked it again before I paid and of course it wasn't done, they lost my the and then was told it wasn't done after I got a phone call saying it was!!! They then said they would be ordering the part and doing the repair. I got a call like a week later saying it was ready for pick up, I paid $160 to have the disk drive repaired and it doesn't even work!!!!!!!!! It has been in their care for a month!! I would not recommend taking any electronics here this place is a joke and so are the employees.

He took the time to look into my issue and ordered a part. Unfortunately it wasn't the issue and I…read morehad to contact HP. He didn't charge me even for the part he ordered. I will definitely be going back if I have any more issues and will let friends and family know as well.

This is a great store. These guys are so professional and knowledgeable, I would recommend them…read morefor any of your phone needs.

Stanley and Giselle did a fantastic job, assisting me and turning in an old phone as part of a plan…read moreto upgrade for pennies on the dollar. As customer care specialist, they made sure that I understood exactly what I was signing for in the circumstances that included finer points on technical aspects as well as how shipping and receiving works. These are small details that I'm not familiar with as it does not pertain to tradecraft, but the care with which they took Twxt to ensure that I had my questions answered, inspired a lot of confidence not only in the store, but in the company. I admittedly went to the wrong store in the first place, but this is what is known as a corporate store so this is where I had to be the whole time and I'm glad that I ended up here because I had a great experience the cleanliness of the store earned the fourth star and the customer service and going above and beyond earned them the fifth star. Highly advisable if you're in the area or have any kind of questions about your account or even as a prospective future client.

2025-Oct-01 T-Mobile iPhone…read more T-Mobile Stores "The Bad / The Great" Over the past week, I've been getting "SIM Failure" message on my iPhone 12 Pro Max! Getting worried, as I really don't want to lose my emails and other contacts, I decided to do something about it. I started to look at the new iPhones and decided I might just get a new iPhone 17, the 12 is 5 years old with a replace battery. I tried calling the closest T-Mobile store to make an appointment at 1270 N Wickham Rd (Wickham and Eau Gallie), it rang, but no answer. So, yesterday, I went down to the Wickham store, got there just as it was opening and was the first-person in. I explained to the only person there, a young employee, that my phone needs a new SIM card. He stated that my version of the phone has an electronic SIM which cannot be replace and I need to get a new phone. I asked about the iPhone 17's and he stated that no on has the latest. So, I asked for one that they had in stock, he really did not respond to that question. We started on the pipework; he convinced me to change plans. As we were talking about downloading my data from my phone to the new one, I did not have my password with me. I said I'd be back later. Before I left, I asked which model was he going to sell me - his response was an iPhone 16 - NOT what I wanted. Wonder if they are just interested in getting rid of their stock of 16's so they can get 17's in? Well, thinking about it overnight, I decide to try another store to see if they had an iPhone 17 in stock, so I drove down the 1501 W New Haven in Melbourne, Fl, and in the end I'm glad I did. I talked to a very intelligent (I'm a former College Professor of Chemistry and can easily recognize someone with talent) female employee - Jen. Well, the first thing she did is go inside, get a new SIM card and installed it at no charge! Hmm, what about the Wickham Store? I then told her the story and that I was interested in an I7. She proposed a much better offer than the Wickham T-Mobile, which I took. Yes, since she fixed my 5-year-old iPhone 12 with a new SIM card for free, I did order the new iPhone 17 Pro Max, that will take several weeks to arrive. She also said the Wickham Rd store is PRIVATELY OWNED, where her store is FACTORY. So, the Privately Owned Wickham Rd T-Mobile was about to royally RIP ME OFF, and the FACTORY New Haven store is all about the customer. I would highly recommend that T-Mobile remove the Wickham Store's Franchise! Do me a favor, I'll tell 100 people, SCREW me and I'll tell a THOUSAND!

Guy was super nice. affordable screen fix for iPhone 15 pro max. Only took 30 minutesread more

Worst ever ever !!! Don't go there !!! They changed my display on my phone for vlose to 200 bucks ,…read moreit last 1.5 months, and now they said it's not their problem !?!?!? i don't damaged the screen it stop working from on to another day , bullshit !!!

They sold us a Samsung A13 phone and said it would be unlocked at the end of the contract, so now…read morethat its no longer on contract and unlocked, who cares? It doesn't work with any other carrier. Only Spectrum. I gave it away to a guy who wanted a camera to run his Alfred app on, that's about all it's good for. It was awful indoors and we had to restart it every week for the phone to work. But if you text like a teenager? Yeah, it did that well.

I decided to switch cell phone providers from AT&T to Spectrum due to a recommendation from a…read morefriend; did some research with great results. I visited the West Melbourne store and a young man by the name of Elijah Kegerreis, store specialist, assisted me with the transition. His customer service was excellent, his knowledge was excellent, and the transition was super successful! I was expecting a mediocre interaction at Spectrum, but Elijah changed that to an optimal experience; thanks Elijah!

Horrible customer service this guy replaced my screen on my iPhone and now it's glitching every…read morefive seconds and he doesn't want to honor the warranty he's accusing Apple, iPhone, and updating the software it's not the software it's the screen cheap screen that you put on there and he didn't hook it up right!!!! SAD!! UPDATE HAD TO GET A NEW IPHONE!! Just because this guy did not want to fix my iPhone I paid him almost $200 to change the screen out and he can't even do it right!! " I read your response a little hard to understand but at this point it's irrelevant it doesn't matter. I went and got a brand new iPhone from AT&T and AT&T looked at my old phone that you fixed and they said that screen is the incorrect screen, because the attachment is not the OEM quality. Very disappointing. AT&T said I could've went to another place and got it done right you should definitely look into your inventory & parts that you order and where they come from??? Apparently they're not being hooked up correctly not only that but on my old phone there's discoloration and the screen glass was not the OEM quality.!!

If I could give 0 stars, I would. This place was relatively good when it had a different owner…read moreabout a year and a half ago but the new owner has destroyed the reputation of this establishment. I came to this store on 3/22/22, payed $233 dollars to get my screen fixed which I thought was excessive but figured I was paying for quality plus the owner also advertised "a lifetime guarantee." This was exactly the opposite, I came back to the store with the original receipt because the screen of my phone had popped out without any damage or fall and he refused to follow through with his word. Not only was he EXTREMELY rude but he tried to find any excuse to get more money out of me. I am a college student with a part-time job and for me it took extra effort to be able to afford fixing it at such high price. This selfish, arrogant man will sell you low quality screens that will shit out after a month then refuse to fix it at no cost out of greed. If you don't believe me, you can contact the General Manager for this mall and she will confirm that this store has had plenty of complaints that will cost him his next year's renewal. Instead of going here, I would recommend ITeck Repairs since they are neater, more professional, decently priced, good quality, and actually stick to the guarantees they advertise. Not only, did i pay 170 which is 63 dollars less and this included a free screen protector. A word of advice, save yourself the headaches.

Jonathan was great and super helpful. Took time to explain everything and helped us with our…read moreproblem. He was very courteous and knowledgeable.

Amazing, very helpful! The sales clerk took his time to explain plans and fees and couldn't have…read morebeen more helpful. I know the mall isn't a place you'd think of for getting help with your cell phone but this store was amazing!! I would note that I came during the day on a weekday.

Nickara was so very helpful! He was patient and understanding and always had a smile on his face.read more

I've been a loyal paying customer for years. Signed up for the free includes Amazon Prime. My…read moreAmazon stopped working abruptly. When I called customer service and spoke with Frank Moses (employee number 3831) he argued with me. He also tried blaming it on me, telling us we must have cancelled the service. I asked him to refer to the notes on account which he seemingly did not as he knew nothing about our information. When asking to speak with his boss, someone else, or the legal department, he refused, telling me we woul have to call back later to speak with anyone (4 pm on a Thursday, by the way), before hanging up on us. We will be considering legal options as they are not abiding by the contract we signed.