I have been a T-Mobile customer for years... 20+ years. Walked into the store at 5pm since I tried…read moreto upgrade online but wanted someone to walk me through the options. Counter person immediately said when asking what we needed that they would not do an upgrade today since they close in an hour (6pm). Love T-Mobile, did not love the in-person experience. I will call instead to customer service and have them walk me through my current options.

I recently traded my Z Fold4 for a Z Fold5 and sought the assistance of Anthony G. at the T-Mobile…read moreW New Haven, Melbourne location. Transferring all of my data from the old phone was problematic because the it had a serious Bluetooth defect. I presented my problem to Anthony and he gladly accepted the challenge and proceded to overcome Bluetooth obstacles and successfully and completely made the transfer work. Anthony was both highly skilled and relentless in helping me - I could not have done what he did on my own. I realize that this T-Mobile office can be busy at times and one has to wait. In my case, the wait was well worth it. Anthony G. stands out among a group of talented cell phone technicians whose obvious main goal is customer service. T-Mobile and this crew is most HIghly recommended.

They sold us a Samsung A13 phone and said it would be unlocked at the end of the contract, so now…read morethat its no longer on contract and unlocked, who cares? It doesn't work with any other carrier. Only Spectrum. I gave it away to a guy who wanted a camera to run his Alfred app on, that's about all it's good for. It was awful indoors and we had to restart it every week for the phone to work. But if you text like a teenager? Yeah, it did that well.

I decided to switch cell phone providers from AT&T to Spectrum due to a recommendation from a…read morefriend; did some research with great results. I visited the West Melbourne store and a young man by the name of Elijah Kegerreis, store specialist, assisted me with the transition. His customer service was excellent, his knowledge was excellent, and the transition was super successful! I was expecting a mediocre interaction at Spectrum, but Elijah changed that to an optimal experience; thanks Elijah!

Stanley and Giselle did a fantastic job, assisting me and turning in an old phone as part of a plan…read moreto upgrade for pennies on the dollar. As customer care specialist, they made sure that I understood exactly what I was signing for in the circumstances that included finer points on technical aspects as well as how shipping and receiving works. These are small details that I'm not familiar with as it does not pertain to tradecraft, but the care with which they took Twxt to ensure that I had my questions answered, inspired a lot of confidence not only in the store, but in the company. I admittedly went to the wrong store in the first place, but this is what is known as a corporate store so this is where I had to be the whole time and I'm glad that I ended up here because I had a great experience the cleanliness of the store earned the fourth star and the customer service and going above and beyond earned them the fifth star. Highly advisable if you're in the area or have any kind of questions about your account or even as a prospective future client.

2025-Oct-01 T-Mobile iPhone…read more T-Mobile Stores "The Bad / The Great" Over the past week, I've been getting "SIM Failure" message on my iPhone 12 Pro Max! Getting worried, as I really don't want to lose my emails and other contacts, I decided to do something about it. I started to look at the new iPhones and decided I might just get a new iPhone 17, the 12 is 5 years old with a replace battery. I tried calling the closest T-Mobile store to make an appointment at 1270 N Wickham Rd (Wickham and Eau Gallie), it rang, but no answer. So, yesterday, I went down to the Wickham store, got there just as it was opening and was the first-person in. I explained to the only person there, a young employee, that my phone needs a new SIM card. He stated that my version of the phone has an electronic SIM which cannot be replace and I need to get a new phone. I asked about the iPhone 17's and he stated that no on has the latest. So, I asked for one that they had in stock, he really did not respond to that question. We started on the pipework; he convinced me to change plans. As we were talking about downloading my data from my phone to the new one, I did not have my password with me. I said I'd be back later. Before I left, I asked which model was he going to sell me - his response was an iPhone 16 - NOT what I wanted. Wonder if they are just interested in getting rid of their stock of 16's so they can get 17's in? Well, thinking about it overnight, I decide to try another store to see if they had an iPhone 17 in stock, so I drove down the 1501 W New Haven in Melbourne, Fl, and in the end I'm glad I did. I talked to a very intelligent (I'm a former College Professor of Chemistry and can easily recognize someone with talent) female employee - Jen. Well, the first thing she did is go inside, get a new SIM card and installed it at no charge! Hmm, what about the Wickham Store? I then told her the story and that I was interested in an I7. She proposed a much better offer than the Wickham T-Mobile, which I took. Yes, since she fixed my 5-year-old iPhone 12 with a new SIM card for free, I did order the new iPhone 17 Pro Max, that will take several weeks to arrive. She also said the Wickham Rd store is PRIVATELY OWNED, where her store is FACTORY. So, the Privately Owned Wickham Rd T-Mobile was about to royally RIP ME OFF, and the FACTORY New Haven store is all about the customer. I would highly recommend that T-Mobile remove the Wickham Store's Franchise! Do me a favor, I'll tell 100 people, SCREW me and I'll tell a THOUSAND!

My wife entered the store while I held the door for a couple who were right behind us. As I entered…read moreI noticed the the representative was assisting the couple that I held the door for. We were clearly before them in line and I was confused that the clerk was not assisting my wife. When my wife questioned the clerk she flat out lied that the couple came before us, to top it off the couple said they were in the parking lot first. I think the term " white privilege" is real or did I just imagine it.

Came in to get my glass screen protector replaced as I pay for the warranty to be able to do so -…read moresomething that takes very little time to do and didn't get any service. Entered the store and there were two employees working and two guests prior to me so I looked around as I waited. I wasn't given even the slightest acknowledgment. The two guest were being very loud and speaking profanities with no regard to other guests and as they can because they don't have to abide by any rules, but it was when the employees were replying doing the same - speaking with many many profanities, talking like they were at home with their bros or something. It appeared after a couple of minutes the one guest was done being helped and just waiting for his friend to finish and I still wasn't greeted to any extent and they continued to just shoot the shit while the other guy was helping the guest. I've worked retail like this and I understand guests being before me but I wasn't greeted when I came in, no 'I'll be right with you', nothing, communication is key even when there's a line, just acknowledge the people that come into your store and show a little professionalism when there are other guests in the store, I waited for at least 10 minutes clearly waiting for help before I left. Just appears to me that they needed a grown up in the store to manage and make sure that their employees are actually attempting to take care of the people in their store.

Top notch services with very good techs. Installation was A+ best I've ever seen. Service after…read moreinstall was perfect.

As head of educational product development at Paxen Learning in Melbourne, I've had the distinct…read morepleasure of using eWareness on a host of projects, ranging from electronic product development (www.enlivenlearning.com) through development of our new corporate web site (www.paxen.com). Through it all, they approach development critically and thoughtfully, seeking to find the best, most cost-conscious solution. (The metrics for our new corporate site are through the roof.) They're smart, talented, and expert. I'd hire them again (and probably will) in a minute.

Travis, Ray and the eWareness team made a wonderful website for me. Travis is my main contact…read moreperson. He treats me like I am his only account even though I am one of the smaller ones. I was going back into the business world after being home with children.I am not that swift on the computer either. Hence, I was probably more bother than other clients.However,Travis never lost his patience with me.I have a beautiful website. They made my picture beautiful as every woman wants .I am having a lot of success in my chosen field. I am so very very happy. I have the honor of giving something back to Travis and eWareness by writing this small token of my appreciation. Thank you Travis et al!