Andrea was fantastic! very knowledgeable and patient. We had multiple phones and different issues…read morewith each. she helped us through everything. thanks again Andrea!!

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

I was just the for a whoopsie a couple days ago again, the young lady was so good at replacing the…read morescreen protector, she didn't meed the assistance of the guide tab. She must be the designated expert when it comes to cracked screen protector replacement, on top of that she does it faster than others using the guide tab. Truly a YODA of screen protector replacements." I happened to be in the neighborhood and remembered there was T mobile swag being given out today, the nice thing about this T mobile location is they seem to consistently have enough of the T mobile swag, rarely do they run out unlike other stores and especially the las vegas locations, you could literally go into a las vegas store the first hour and they will claim that they ran out of the swag, very suspicious.

Ashley made returning my modem hassle free. She was very nice and professional. T- Mobile had sent…read moreseveral emails, wanting to make sure I returned everything. I was worried that I didn't get everything, but Ashley assured me I had.

I bought a phone cable charger at the store on Highway 50…read moreLast month. They have a one year warranty but I didn't have the receipt when I tried to return it for a new one. No problem, Mgr CJ approved the transaction and replaced the defective cord. I have bought all of my IPhones from them for years. Great customer service.

Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah…read moredog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare.

Thank you for assisting me with a recent warranty issue. You went above and beyond to resolve my…read moreissue when Best Buy would not. Erin is top notch. The staff at this store is always friendly, patient, and helpful. Kudos to all of you.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

I went there to get a new phone and establish a service with a local cell provider. I was supposed…read moreto get a free phone, with no activation fees. I wanted a screen protector and case for the phone. I was charged $51 for the monthly service fee, plus the cost of the screen protector and phone case, which came to a total of $105. When I got home, I realized I had been charged $21 for sales taxes. For what? The only physical thing I bought was the screen protector and the case. Then when I went in to pay my first monthly payment, the clerk told me that my debit card didn't go through. So I used my credit card to pay. Later, I found out that my debit card had been billed $56 and my credit card had been billed $53.81. Supposedly, you can dial 611 to get help with your account, but the automated system basically only takes payments. It tells you to say what you are calling for, but then tells you that it didn't understand. Even when you say, "I want to talk to a person." It will tell you that you need to say what you are calling about, but whatever you say, it doesn't understand. I tried calling the number of the office, and got a recording that said my call did not go through. I would not recommend this office to anyone. Trying to get the excess charges reversed has been a nightmare. When I finally got through to someone at the corporate office, they said that they only got the payment for $56. So where did the payment from my credit card go? Also, after I got the phone, I received a text that said I had a credit of $40, but that has never shown up either.

Walked into the store and there was a Mexican guy working there by himself and he was assisting a…read moreMexican couple who were trying to figure out what phone to buy, what phone case they wanted, the details of the different plans offered & which plan they wanted to sign up for. No one is speaking English. When I walked in I was quickly lied to & told "be right with you" . Now I've been in customer service for over 7 years so I immediately become aware this employee either hasn't been trained properly, hasn't been trained at all, or is not following protocol when in this type of situation. By situation I mean MULTIPLE CUSTOMERS AT ONCE. It's important to know that situations like this are NOT uncommon. In fact it's very common & it's the reason proper training & following that training is important. I say & waited for 43 minutes exactly before this guy helped me...pay my phone bill. Before anyone says I could have done that online, I have never been able to do it online because I was told my business card isn't accepted since it has multiple names on the account. Is that true? I dont know but whatever. I go in every month & pay it. This time I'm in an area I've never been in before & I'll never go back to this place again after this. The proper thing to do was to greet me when I walked in, ask me what I was coming in for & then allow the previous couple to continue thinking or looking at phones while he assisted me in paying my bill, which by the way took about 3 minutes TOPS. Then I would have been on my way & the non-English-speaking couple would have still been thinking and searching & discussing their options & therefore none of the wiser that the employee had even left their side. TRAIN BETTER, WORK MORE EFFECTIVELY & ALWAYS BE PROFESSIONAL SO YOU GET BUSINESS, NOT LOSE IT.

Water damage on a broken screen iPhone 16-Fast service, didn't upcharge and set expectations for…read moreprice at the start. A quality experience.

Wonderful staff an great team clean an excellent customer service team did the clean on my husband…read morephone nice

In our neck of the Greater Genoa woods, Spectrum is almost the only game in town. Our subscription…read moreis Internet only, while Gayle's Mom has a Internet-TV-Phone package. Things work most of time, but: 1. Internet drops shortly and often, which is really irritating when you're in the middle of something. 2. In my opinion, Spectrum is overpriced and keeps trending up. 3. Gayle and I share a concern of affordability for her 94 year-old mother (we often manage the account). Yet when we call for a more affordable deal (after the latest cost increase) for a person of her age and income, there are no deals.

With Spectrum you never know what you're going to get... maybe the internet works maybe it doesn't…read more If you call they tell you to reboot the modem when that doesn't work they say you should upgrade your service to higher speeds so when it doesn't work you can pay them more money. Absolutely the worst internet provider you can find. It's pretty bad when 5G internet is more reliable than terrestrial landline internet.

Had an incredible experience upgrading my line yesterday, thanks to Phae. Even though it was only…read morehis third week at this location, he was exceptionally knowledgeable, friendly, and went above and beyond. Not only did he take great care of me, but he stayed an hour and a half past his shift just to help his coworker manage the incoming rush of customers. That kind of dedication is rare to find. Give this guy a raise or recognition--he's a massive asset to your team! 5/5 stars.

These gentlemen are lifesavers. Very knowledgeable, helpful and friendly. They truly go above and…read morebeyond and saved my phone and account. Highly recommended.

Gabrial is the best. I bought a new phone and I pad and I'm not tech savvy and I go in and he…read moretotally helps me with a smile on his face. He's great. I would recommend him to anyone. He knows the business well.

If I could give zero stars I would terrible customer service. Rude person who doesn't know basics I…read morehad to wait for the manager twice because the guy in the store would rather play video games and do basic shit like erase the phone because I got a new one. He won't take returns because he has to get off his lazy ass and do his own job

I called Batteries Plus and an associate named Calvin picked up the phone. He was very professional…read moreon the phone and answered all my questions. It is fantastic to talk to a real person rather than a phone prompt or AI agent. Later in the day, I visited the store and there were four people ready to help. I recycled some used AA and AAA batteries. Then another associate helped me select some two prong soft white bulbs for my kitchen fixture. I had tried shopping online and some local hardware stores but could not find the right soft yellow lighting (2700K). All the other stores have 5000K which is a blue hue for daylight use. They have earned my business and I am definitely going back for any battery or light bulb needs. Fantastic team working there!

I have bought countless batteries from here. DO NOT DO BUSINESS with them. They will do anything…read morethey can to deny your warranty. Brought a battery in under warranty that all of a sudden went dead. The battery was even deformed as he noted. He checked and said they would try and charge it and call me the next day. Well, they said it wouldn't take a charge and because it was under 10 volts when I brought it in the warranty is void. I will never buy another battery from them again. You're much better off getting one somewhere else. Trust me.