Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Kudos to Sergio at Verizon in Carson City. I went in last week to upgrade my iPhone to a newer…read moremodel and he was friendly and helpful. He did not try to push products that I didn't need and answered all of my questions. He spent time with me to trade in and upgrade my phone and helped with transferring from one phone to another. Everyone there was extremely friendly. And, Sergio was amazing. I recommend this store if you have any Verizon needs.

The best thing I did when I purchased the new iPhone was to get the unlimited screen protector…read moreplan. I just noticed a crack on the protector and it was replaced by T mobile immediately. What a great plan that I opted for. I didn't have any issues with the prior phone with replacing screen protectors but I was planning to not opt in for the service but I'm glad I paid the extra fee to have a lifetime screen protector replacement. Happy guy and glad I took the protection plan. The guys are great at the south carson store.

Ashley made returning my modem hassle free. She was very nice and professional. T- Mobile had sent…read moreseveral emails, wanting to make sure I returned everything. I was worried that I didn't get everything, but Ashley assured me I had.

Walked into the store and greeted by a stench that could only be described of wet dog and oh yeah…read moredog. There were 3 dogs in the store just lounging around. No respect for people who might be allergic to dogs. Dogs don't belong in an att store anyway it a professional place of business or at least it used to be. Secondly I walked in everyone was busy so I waited for 15 minutes. A couple walked right in and towards the back to the kiosk and when an employee finally became available they ignore me and went to help the couple at the kiosk. This is not good customer service. I won't even talk about the issues I have with att itself because that's even worse but hoping to get some local help well I guess not. Their local customer service needs a lot of work and don't use your store as a doggy daycare.

Never had such terrible customer service ever. My elderly mother called to try to get help with…read moreher phone. This location provided the wrong information. When we called back to get some more help. The extremely rude individual said " I already gave you that information " and disrespectfully hung up on us. The team member s were cocky and rude and and disrespectful. Never use this location if possible. My poor elderly mother was extremely upset. There is absolutely no need for this and hope the corporate office takes a good look at this location.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

Visited: Sunday 12/21/25 at 10:15 AM…read more I walked into the store with only a few people ahead of me--a family of about 5-6 being helped by a male employee who I later learned was the manager. He looked right at me and said absolutely nothing. No "Welcome in," no "I'll be right with you," not even basic acknowledgment. I stood there waiting while he continued helping the family as if I didn't exist. A few minutes later, a young woman came out from the back and said she could help the next person. Someone else stepped up, and I continued waiting. Fast‑forward 45 minutes, and I still had not been acknowledged by anyone. I stepped outside briefly to take a phone call because it's rude to talk on the phone inside a small store. When I walked back in, the manager--who had ignored me the entire time--finally spoke to me, and the first thing out of his mouth was something along the lines of, "Please don't go in and out, it messes up our count." That was literally the first time I had stepped out. He then asked if I had a "quick question." I asked if they had the iPhone 17 Pro Max. He said yes, and that was the end of the conversation. No offer to help, no follow‑up, nothing. He went right back to ignoring me. A few minutes later, my wife called to check on me. I stepped to the corner of the store to talk quietly. She ended up calling another location, and they confirmed they had the phone and could help me immediately. She texted me the update, and I walked out. I will never return to this location. The manager was rude, dismissive, and completely unprofessional. Two employees working in a high‑traffic area is wild, especially when the other location had six employees and gave me excellent service. I wouldn't recommend this Topsy location to anyone--not even a dog. If the manager happens to read this: acknowledge your customers and treat people with basic respect. The way you handled me was unacceptable and extremely disappointing.

Walked into the store and there was a Mexican guy working there by himself and he was assisting a…read moreMexican couple who were trying to figure out what phone to buy, what phone case they wanted, the details of the different plans offered & which plan they wanted to sign up for. No one is speaking English. When I walked in I was quickly lied to & told "be right with you" . Now I've been in customer service for over 7 years so I immediately become aware this employee either hasn't been trained properly, hasn't been trained at all, or is not following protocol when in this type of situation. By situation I mean MULTIPLE CUSTOMERS AT ONCE. It's important to know that situations like this are NOT uncommon. In fact it's very common & it's the reason proper training & following that training is important. I say & waited for 43 minutes exactly before this guy helped me...pay my phone bill. Before anyone says I could have done that online, I have never been able to do it online because I was told my business card isn't accepted since it has multiple names on the account. Is that true? I dont know but whatever. I go in every month & pay it. This time I'm in an area I've never been in before & I'll never go back to this place again after this. The proper thing to do was to greet me when I walked in, ask me what I was coming in for & then allow the previous couple to continue thinking or looking at phones while he assisted me in paying my bill, which by the way took about 3 minutes TOPS. Then I would have been on my way & the non-English-speaking couple would have still been thinking and searching & discussing their options & therefore none of the wiser that the employee had even left their side. TRAIN BETTER, WORK MORE EFFECTIVELY & ALWAYS BE PROFESSIONAL SO YOU GET BUSINESS, NOT LOSE IT.

I've been paying a phone to have it replaced in case anything happened to my phone. I called Metro,…read moreT Mobile, the insurance company (Assurant) and got no help. The manager, Josh Ortiz (says he's the CEO) left an email saying to call him. Hello, Josh, are you there? I can't call you; I don't have a phone. I guess Josh moonlights as a comedian. In the meantime, I still have to replace my phone. Take my advice; take your business anywhere else but Metro by T-Mobile

I had a battery issue with my laptop and these guys were fantastic. They ordered my battery for…read moreit, I came back in when the battery came in. They said it would take a couple hours, but I had another appointment in Gardnerville in a couple hours. The young man said, "Let me look at it" and then he fix it right there!! I am really impressed by their professionalism, courtesy, and just running a great small business!! Please support our small businesses, becasue they get things done!

Stay away! They don't honor the warranty they give on their service. We brought in our cellphone…read morethat went dark. They charged $265 for diagnosis, internal fixation and a new screen. When we got the phoe home next day, we saw it wasn't working properly. Images giggled on the screen. Phone quality was very poor. We took the phone back in and Randy refused to stand behind his warranty. He was loud and abusive. I've never been treated that way by a merchant. We got a new phone today and we're wring off the $265 loss.

Looking to switch from AT&T to Spectrum Mobile. I went to this location twice, just for info. Will…read morereturn for actually making the switch. I also spent some time with Spectrum over the phone (national line). I found the staff at this location very helpful and not at all pushy. Highly recommend.

Worst service ever. The lady screwed up my phone so terribly that a Spectrum manager in Reno took…read moreat least a half hour to straighten the phone out!!! Rude and incapable.

I walked in with a problem with my settings. Two employees were sitting there alone. I was told…read morethey only sell phones, not give advice on fixing problems. I wish they had told me that last year when they sold me a new phone. I've been been a Verizon customer for over 25 years. Bummer.

Shoshanna is absolutely wonderful!! This young lady really knows her stuff! I would definitely…read moredirect anyone to her for assistance in looking for a phone and/or problems are might have with your phone. She will get you on the right track!

If I could give zero stars I would terrible customer service. Rude person who doesn't know basics I…read morehad to wait for the manager twice because the guy in the store would rather play video games and do basic shit like erase the phone because I got a new one. He won't take returns because he has to get off his lazy ass and do his own job

the service I received from Brendan was terrific. he was patient, complete in his explanations…read more my transaction was,engthy, yet I never felt rushed. he was alone in the store and when other clients came in he greeted them warmly, explained it would be a bit before he could help them, but answered there questions. a very good experience with an excellent employee.

I spent a few days in Carson last week and one of the days I stopped by this Batteries plus to have…read morethem check my batteries on my expensive key fobs. I'm glad I did as both my spare and my main key fob I carry daily were running low on juice. The two gentleman working happily replaced my batteries and sent me on my way. They were both friendly, extremely helpful and saved me time. This busy mom was happy to get back on the road and recommend Batteries plus for all of your battery needs.

Excellent service and very knowledgeable. These guys take the stress out of an unpleasant…read moreexperience and send you on your way in matter of minutes.