I walked in and 5 or 6 employees were all huddled up in a meeting. There wasn't a single other…read morecustomer in the store. They definitely saw me walk in and not a single person acknowledged me. After what seemed like forever (must've been close to 10 mins) I finally spoke up and said "I guess you guys don't want my business." Then someone finally nonchalantly said " Someone will be with you soon." That's something you say when I walk in the door if you're busy, but not after I've been there waiting for awhile. I can't imagine this store being in business much longer. Awful customer service and I was ready to drop a lot of money in there.

From the owner: AT&T has been in the technology business since--well, since the invention of the telephone in 1876…read more Ever since then, we've grown our company and found new ways to connect people to what they love. Along the way, we've invented or pioneered the use of all kinds of technologies: rotary phones, TV, mobile phones, transistors, transatlantic and transpacific cables, communication satellites, touchtone service, the 911 emergency number, the Unix programming language, fiber optic networks, VoIP service, and more. Today, we're a world leader in communications, media and entertainment, and technology. Now that we've acquired both DIRECTV and Time Warner, we're building a truly modern media company that will create the best entertainment and communications experiences in the world.

We got assistance from Jordan, Lexis, and Tristan. it was a tough situation with cyber identity…read moretheft. They went above and beyond in helping.

Worst service I have ever had. They do not want to talk to the customers, that's why it takes so…read morelong to get an agent on the phone to help. Service is very bad.

My husband and I were in the market to save a few bucks by switching from our current carrier to…read moreT-mobile. We stopped in on a random day and it was pretty packed so we decided to try again a different week. We were there right at open and Gamez greeted us right away. We told him what we were looking into & he sat us at a table to further discuss. This guy is so great, he explained every single plan available including costs. He was with us every step of the way throughout the entire interaction; from keeping our numbers to what to do after we walked out. I will say that the team we watched in action on this day were great. So many difficult consumers but they never lost their cool. Would definitely recommend this location for any and all services. Glad we switched because we saved some money but also had the best service!

Only went to this location to get my phone reconfigured following a major repair at the Apple…read moreStore. Unfortunately, T-Mobile customer care couldn't assist and my only option was to take it into a store. We are not from Austin, so I just found a random location that was close by the Apple Store. When I showed up, a guy greeted me and said someone would help and then disappeared to the back. All staff were tied up with serious looking customers that appeared to be buying phones - not a quick process. As I waited, never once did they acknowledge me nor let me know I would be helped soon. About 30 minutes in, two families walk in and a young lady - who was still assisting a customer, approached them and checked them in. A few minutes later, I noticed she was helping the first family that came in. I let her know that I was there before and she kind of blew me off. Out of frustration, I called Apple support and asked them if I could do something else because the T-Mobile people were not helping. They heard me and one employee even said in an angry tone "we're trying to help you sir." He then asked another employee, "can you help this guy". The employee Rob was very polite and professional and helped me in minutes. I was out of the store and made it to see my son's game - which is why were in Austin. When I called the store a couple of days later to express my concerns and share my appreciation for Rob, the supervisor/ manager was not professional and said in a sarcastic tone "I'll coach the staff and tell Rob you said he did a great job." I expressed to him that it was very clear why his subordinates behave the way they do, it starts from the top. And I wasn't going to write a review if I was going to be the lone bad review because it seems this store has some positive reviews. But noticed many had experienced what I did and I wanted to warn others. Don't be fooled by the positive reviews... If you are going in to spend top dollar on the latest iPhone, you may get some attention but good luck if you need a little free basic tech report. You're not worth their time. This is is why I'll go to the Apple Store all day everyday.

Ever since I upgraded from the 13 to the 15 Pro when it first came out, I was insistent that I'd…read morestay with the 15 until the 20 came along. Well...here I found myself when the 18 was released to purchase the 18 Pro Max. The 15 is like new and I did upgrade the iOS to 26 but it's just not keeping a charge quite as much as I'd like it to. Plus as a freelance music journalist/photographer, I like having a phone with a good camera. It comes in handy when shooting shows (I often switch from my professional camera to my phone to grab candids of musicians). The 18 camera is impeccable. I like coming to this store for any phone related needs. Just like all locations they are busy but if you don't have an appointment, they still get to you rather quickly. I've found service here to be patient, welcoming, and friendly.

This was quite literally some of the laziest customer service I've ever experienced, and at Apple,…read morenonetheless. There were more than enough employees around to prevent a line from building to 20+ people, especially when several customers were simply there to pick up devices. Instead, there was one person managing the door with an incredibly lackadaisical attitude, spending 15+ minutes with individual guests while the line continued to grow, with seemingly no urgency or thought to ask another employee for assistance. Separately, I'm confused by the repair process. In the past, I've been able to leave my phone overnight for a repair. This time, I was allowed to book a 5:30 PM repair appointment, only to be told they wouldn't be able to complete the repair that evening. If there isn't enough time to perform the repair, I'm not sure why that appointment slot is offered in the first place. As a result, I had to make another trip back the following morning. I will say that the employee who helped me yesterday was incredibly kind and competent, and I appreciated her help. Unfortunately, my experience returning today was the complete opposite. The lack of urgency, organization, and basic customer service was honestly shocking for Apple. At this point, please recruit people from P. Terry's or Chick-fil-A who actually understand customer service, efficiency, and how to function in a fast-paced environment. There's no reason a store with this many employees should operate this slowly.

I visited this location twice in the last 2 weeks. The first time, a nice individual named Micole…read morehelped me. He was extremely polite, answered my questions, and helped me without an issue. I came in again this past week to trade in my old device and finish setting up my new device. Sadly, Micole wasn't in that day, and someone else named Yareli helped me. Unfortunately, Yareli wasn't polite or helpful. I'm not sure if employees at Verizon work on some sort of commission, but it was pretty clear that Yareli only wanted to help if I paid for it. I've been a Verizon customer for over 15 years, and I have never been treated that way. I had just bought a whole new iPhone and she quickly shut down as soon as I said I wasn't interested in paying $29.99 for her to set up my device. I was already halfway through setting it up but had encountered a roadblock because something was wrong with the settings of my Verizon account (a Verizon rep needed to change it for me, and I wasn't able to do this myself). Yareli was short with me and ended up completely walking away after a few minutes once I said I just had a few questions and didn't need her to set up the whole device. Mind you, I still had a few questions that she didn't answer. My sister had come in with me and also had the same issue. When we finished setting up our devices and were ready to completely wipe and trade in the old ones, Yareli took my sister's phone and marked on her iPad that it was in "very bad condition". This was because the screen protector had a crack...we told Yareli that it was just the protector and took it off in front of her to show that the screen was intact, and she rolled her eyes. She then marked on her iPad that it was in "good condition", which changed the trade-in value from $100 to $1000. Given the huge difference that change made in the value of the trade-in, Yareli should have been extra cautious and should have inquired about the cracks instead of making an assumption. Nevertheless, it was really obvious it was just the screen protector, so truly it just seemed like Yareli wanted to pull something on us. I totally understand that everyone has a bad day once in a while, but Yareli made it seem like we were asking her to bring us a piece of the moon, when in reality we were asking her questions well within the realm of her job description. Her behavior was embarrassing and unacceptable in a client-facing role.

Extremely kind, helpful, and quick! If you need Verizon help definitely go here!…read more Would recommend

By far the worst and most greedy company I've dealt with. I canceled all services on the 3rd of the…read moremonth, even though my billing cycle ran until the 21st -- yet I was still charged for the entire month. On top of that, they had the nerve to charge me for not returning the equipment, even though the equipment is built into the apartment and cannot be removed. The apartment management even confirmed that it must stay because it's integrated into the unit! It's ridiculous how much money this company tries to squeeze out of people. I avoid AT&T at all costs, but I had no choice because the apartment came with it. I didn't want this service to begin with, and now I'm being charged for things completely outside of my control. Unbelievable.

DO NOT USE AT&T!!!! I had just horrendous problems throughout my whole time with AT&T. From being…read moresold phones that did not work to being charged for an entire month of service after the account was cancelled. The customer service is horrid if you can even get to talk to a real person. DO NOT USE AT&T!!!!! USE TMOBILE!!! I'm much happier now with out my outstanding service from them, especially a billing department that knows what its doing.

Austin Cell Phone provided fast friendly service when I cracked my phone screen. Moving forward I…read morewill only bring my phone here and recommend this place for phone repairs!

Terrific! Replaced speaker in my iPhone in about 10 minutes at a very reasonable price. Excellent…read morework!

This business owns/operates both the Clear Wireless and Boost Mobile stores in the same shopping…read morecenter on E. Oltorf St. I just want to let customers know, please do not waste your time doing business with them. They are extremely unprofessional, and do not honor warranties of the products they sell. They do not have the first clue of what true customer service means, and will expect the customer to basically take care of any problems with devices themselves. They are rude, to-the-point, and have no problem telling someone to quit bothering them with any issues they may have with their devices. There are plenty of other Clear and Boost mobile stores in Austin. This one is a complete joke.

Broke my Macbook Pro Screen. The guys in there not only got me a good rate but also hooked me up…read morewith a discount on my CLEAR internet

Brayan is the man to see. Well in general it's anyone here. I've had nothing but great experiences…read morehere. I've been here many times and each time I am glad to come back. This is not a typical experience. They have a long-term customer in me.

The kiosk for simple walk in pay and walk out is never working or always off or rebooting. I have…read morenever seen enough employees to customer ratio at this location

5 stars! I've been coming to this location for years now they always get me in and out and offer me…read morethe best deals!

Terrible customer service. Spoke with Roman on the phone to check if they have a specific IPhone in…read morestock and placed me on hold for over ten minutes. I called back and no one picks up.