I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

Wonderful experience! I stopped in on a Monday morning with…read moreplans to replace my damaged phone.Jorden was welcoming,knowledgable&efficient!I was glad to see The phone I wanted was in stock.Jorden was sure to explain all fees&charges as well as assist with the activation of the phone and answer any questions.I will definitely be returning to this location with any future needs&will recommend this location for sure!!

Horrible experience. Went in for a new phone case and screen protector. Employee applied screen…read moreprotector on on phone before telling me it was a privacy screen, he never asked if I wanted a privacy screen he also gave me no other option. I Absolutely do not want a privacy screen protector (I often use my phone to watch stuff with other people)but because the screen protector was already on my screen, I accepted it because I thought it wouldn't otherwise affect my phone. I later discovered that the screen protector has made my front facing camera for, practical purposes, unusable, the image is very blurry. I called the store to report the issue I was having. Manager was very rude and dismissive, he spent most of the conversation gaslighting me, trying to convince me that I had damaged my phone. Eventually he conceded that the issue is the screen protector, but that that this was still my fault because I didn't stop him from putting it on my phone(again he did not tell my it was a privacy screen protector until after it was installed, he also told me it would not otherwise affect my phone). He made a point of letting me know that it is against company policy to provide refunds or exchanges, but he said he'd 'do me a favor' and 'help me out' by putting in the correct screen protector. This individual has already installed a product on my phone that I did not want and without my permission, I simply do not trust him to touch my phone again. Also it's not 'doing someone a favor' when a place if business corrects mistakes made by its own employees.

I love the new location of Verizon, and its employees. My first visit was with DAVID, and he was…read morevery helpful. Managed to get my BF and I both in new upgrades for a remarkable price. He even found us a discount on our plan. That works bested for our new financial circumstances. I had to go out on disability. Our 2nd visit came a few weeks later. We met with Denzel. He was equally amazing. I loved how professional, personable, well dressed he was. The visit came about because our bill was wrong. It was nothing David did wrong. Corporate were the ones who messed it up. Denzel was able to get it worked out quickly, and we were back on our way. I have 4 stars, only because we had to return, due to our bill. But I was glad to get a. Employee like Denzel who was a take charge kind of person

Unprofessional (unethical) sales staff. For example, the staff tell you what they think you want to…read morehear to make the sale. They promise you they will abide by your stated plan for purchase...then, do not follow through....I felt like I had to question everything said to me and I still did not ask all the right questions... There is always a gimmick...I was not given a copy of the expected monthly bill...I had to go on-line to see how the upgrade 'shook-out'. Of course, lines were added ($75 each!! with surcharges, etc) and I was not aware The entire time I was there, the staff person was sharing how much they 'hated' their job. I found that I was being charged, without being told upfront, $65 to have this disgruntled person transfer my information from my old phone to the new one and that was not done as I asked. It is so unpleasant to feel like your being mugged with untruths while you are upgrading a phone! Be honest about the cost so the customer may make the right decision for their well being. I would never buy anything at this store again.

Horrible. I bought a phone case from here and it literally broke 2 seconds after I bought it. $27…read morefor a piece of shit phone case from SHEIN. Then when I asked for a refund he tried saying I couldn't because I payed with a card. After a while of arguing he finally gave me my refund but this service is unacceptable. If you go to the mall just avoid any of these phone stores. They sell over priced junk and it's not worth any of your time.

On August 20 my son went and try to see about purchasing a phone case and a screen protector and…read moreonce he saw it and everything and had a second thought about it he kept telling the gentleman I do not want it it's too expensive and a gentleman continue to ignored my son and put on the case and put on the screen protector and as soon as he acknowledged my son my sons like I do not want it and he's like we know returns we know refunds and started speaking Arabic after a while my son asked for a receipt and the cashier plainly ignored him and went on to help other customers without providing my son for a receipt or with his money back so my son felt forced to have to pay I went today and I try to return everything and he continue to say I cannot return there's no refunds and I kept explaining to him that he ignored my son yesterday when my son was trying to tell him that he did not want the item and continued going he came on to say you need to contact my store manager or you need to contact another representative for them to figure it out and I keep explaining to him I understand the no refunds I understand the case I understand all that but you should be able to return it because you ignored my son when he told u to stop that he didn't want it before u even out the actual screen protector on this Guy didn't even provide him a receipt for nothing as soon as you took the money from him you plainly just ignored him so here I am having to try n figure all this out and he goes on to speak in Arabic and say god knows what

Horrible customer service, Hidden/Added fees and NO receipts. I came to do a simply esim activation…read morefor my OWN new iphone and was charged 45$ of added/hidden fees by Ahmad who claimed to be the store owner and who also added monthly insurance without my permission and who then lied to me that he couldn't print out a receipt of the transaction. Don't go here he will overcharge you and then make up a story about it.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Rochester store today.

Installers were knowledgeable and very polite. Internet was installed 5 weeks ago, no issues. I…read morewent with the 350mb plan since I usually only have 2 devices connected simultaneously. The best part is that it's 55% less than what I was paying with Spectrum.

DO NOT USE GREENLIGHT FIBER!…read more The advertised $50/month fiber service wasn't worth what we experienced. During what should have been a routine installation, the installers drilled through a water pipe and flooded our apartment. As water poured into our home, we were frantically trying to move our belongings and stop the flooding while the installers repeatedly told us, "It's not a problem," and "It's no big deal." To make matters worse, they laughed while this was happening. Whether they were laughing at the situation or something else, it was completely inappropriate given the damage being done to our home. We were left dealing with a flooded apartment, damaged belongings, concerns about mold, and the stress of cleaning up and working through the repair process. I understand that accidents can happen during construction or installation work. What I cannot understand is the lack of urgency, professionalism, and empathy shown during the incident. Based on my experience, I cannot recommend Greenlight Fiber.