This review excludes the online experience and phone in experience. I am reviewing only the service…read moreexperience at Verizon South Road near HomeGoods. We were moving my daughter's tablet over to our Verizon account. This went fairly smoothly. Expect long weights the closer we get to the holidays.

Horrible customer service! With the exception of one young guy, EVERY SINGLE PERSON I dealt with…read morewas rude, condescending and useless!! They seem to forget that they sell these phones all day long and they should be familiar with the product. I buy a new phone every few years and so yes, I would like some answers and some assistance. There was one male in there who was particularly rude and condescending. Get it together! You are not the only cell phone company. And right now my phone is locked in Voice Over mode since they didn't have to time to answer a few basic questions.

The incompetence of Spectrum for them to deliver their services is the worst. Customer care has…read morezero clue with tech. Mentioned to them the main line from the road is on the road. Said have to wait days for someone to come look at it. Tech comes days laters. Says he cant do anything. Star link is sounding better every day. And for the prices I am being billed for is outrageous for the poor service that is provided.

I had service for about 2 years and it was great at first. I didn't have any issues with it but…read moreonce I upgraded my cell phone, it went down hill from there. First issue was that when I upgraded my phone, I was never sent anything via email to return my phones. So I eventually forgot about it until my sister suddenly realized that we never received any emails from Spectrum. So I called and was told that basically they had sent it, which was a lie. I didn't receive a return label from them at all. I was also told that I was responsible for paying the full amount for the phones and that they weren't responsible for this mistake. Even though it was CLEARLY their fault. So buyers beware.

The nasty clown in Poughkeepsie sets his own prices and doesn't follow Metro PCS guidellines. He's…read morethe reason I just quit my service and went with a new provider.

Customer service is the worse .. BEWARE !..the guy is just a money hungry abusive charging and…read moreovercharging for service that is just free customer service from metro PCS BEWARE desperate to charging for unnecessary reconnection charges etc.

I would never go here again and I suggest that others do not either. It is a NYS mandate that you…read moremust wear masks when entering the store which I am glad about but the employee and manager were not wearing masks when I entered. I had to ask the employee to put on a mask when she was dealing with me (I HAD TO ASK!) and the manager NEVER put on a mask at all. If they truly believe this is good customer service and that they care about their customers They DON"T! Even aside from that situation the customer service was terrible, the young woman who helped me took forever and even when I left I still had to call AT&T myself (which took an hour to get thru) and finish up the transaction. They are the worst!

Purchased a new phone. Found no receipt in my bag. Was told they forgot to include it. But it was…read morenever printed out because the printer wasn't working. So I was lied to. They emailed me a receipt with a different name on it, and the manager said there was nothing he could do. Incompetent and poorly trained staff. Avoid this store!

Polite and professional. Expect to wait. I moved both of my phones to Verizon from AT&T…read more TIP: This is NOT a corporate Verizon shop.

was going to buy a iPhone 14 that was in box un opened. Sales men went into back and switched…read morephone with an open box. When I said that was not the same phone he denied it. Then he admitted it was a returned phone. Very shady. I did not buy the phone due to his dishonestly

They must have a new corporate customer service policy!…read more Actually, it's the "old-fashioned" the customer's always right policy and that poor customer service can ruin the Store's reputation; based on how they handle the customer and pay attention to them. Stop standing around in little cliques talking to each other and ignoring the customer completely. I went in with a question for the Geek Squad regarding the phone, and how and why certain apps work or don't work. The Geek Squad representative was very helpful. I went looking for something for someone else, check out was relatively painless and quick. When I got home, it wasn't quite what they were looking for. I called the store with a question regarding the return; I ended up getting corporate. Spoke to Victor, he said there should be no problem. Whenever I've heard that! There's always been a problem later on. This time he was right. The charge on the card was seen that day. Let's see if they can keep up the good work or are they going to end up like Circuit City?! Electronics, they also have household appliances and kitchen appliances.

Had to run into the :Poughkeepsie Best Buy to see if they could match a charging cord for my…read moregranddaughter's earlier version Ipad. Stev approached me to offer assistant and was able to find the appropriate charger. At my request I asked if he could be sure it fit and he did so without any hesitation. However, there was something blocking inside the Ipad. He immediately took it over to the Geek Squad to check it out and they found a very small piece of metal from a previous charger. Shout out and a BIG thank you to Steve for his professionalism and outstanding assistance, and the Geek Squad for their immediate assistance. You all made a 6-year-old little girl very happy!

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

Would give zero starts if possible. Brought in phone with swollen battery. Phone was still…read moreworking. Just needed new battery. Well, now it doesn't work at all. Add to this the fact that we waited a month for the battery to come in, and the fact that they seem to open and close whenever they feel like it. AVOID THIS PLACE AT ALL COSTS!

These people don't know what they are doing. They had to replace a battery with the Google Battery…read morereplacement program and they ended up damaging the phone. The phone couldn't receive service after they put their claws in it. DO NOT go there!!