This is the best customer service I've received at a Cricket store. Thank you for helping me!read more

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Los Angeles store today.

My recent visit to T‑Mobile was neither particularly pleasant nor unpleasant. We were greeted with…read moregreat enthusiasm at first, but the woman assisting us seemed disengaged and gave the impression that she would have preferred to be helping someone else--if you know what I mean.

I had the pleasure of coming into the store today and being assisted by Jose, he took care of my…read moremother and I very quickly and efficiently! Definitely recommend going to this location. Great service provided. Thank you Jose for helping us upgrade without any issues at all and being patient with all our questions.

AMAZING‼ I've gotten my phone fixed here so many times! They…read morenever fail to amaze me with the quality of their work and the price is The guy (Oscar) I believe...one of the best customer service, very friendly and helpful.

I have a iphone x the motherboard was fried I went on ebay to buy another motherboard and they…read moreswitched it for me they did a excellent job on my iPhone

If I could give no stars I would. Took my laptop to get the screen fixed (touchscreen) I was quoted…read more2 prices one if I wanted to keep the TS and the other if I wanted to go with just a regular screen. I wanted to keep my TS so I paid more to get it fixed. No problem. I was told 3 days. Went to pick it up I was told to come back in 2 days. Ok no problem. I received a phone call saying it's going to take an additional 4-5 days because the part they received was defected. Ok, no problem. Finally I get my computer back and it's no longer a touch screen. I called the guy about it and he proceeds to insult my intelligence saying the computer is not a TS. There's no way it could've been because the screen that's on it now wouldn't be compatible. Blah blah blah. If the screen wouldn't be compatible why was I quoted 2 different prices in the beginning. He was lying because I stopped at 3 different shops to get quotes and they all quoted me the same way, with and without the TS. Then he proceeds to say I'm not educated. Hold on let me pull out these degrees for you buddy because who's not educated? You think I'm stupid and trying to play me which is not going to happen. Then he says my computer doesn't come in touchscreen. I bust his bubble again and send him the exact make and model of my computer TOUCHSCREEN. All he can say is I'm going to call the police on you. No what you're going to do is give me my money back and I'm going to make sure I put a bad review on every site I can because you're full of it.

hey guys, im pretty sure this place stole my device! i went to camp flog gnaw back in november...my…read morephone got pickpocketed and ended up at THIS PLACE. it hasn't moved since then. sketchy as hell. please be aware when buying or repairing here. they could be using stolen phone parts!

I went to this store because my phone was overheating. The first person I approached had no clue…read morewhat to do or what questions to ask. Her first question was, "Do you have AT&T?" I don't even know where to start with that... I later found out that she is new, but why is she sitting in the front of the store then? The employee who took over was called Alexandra and she was on her phone the entire time she was "helping" us. She didn't explain anything, ask us anything, help with anything, etc... Told us nothing about the different options we might have. She definitely didn't try to upsell us on anything aside from a cheap phone cover. Instead, she was on a group video chat, laughing, talking, and ignoring us the entire interaction. She quickly turned the phone over when the manager approached. I actually have no idea anything about this new phone, I felt so disrespected I just wanted to get out of there.

From the minute I walked in the door Sonja greeted me with a smile. She was very thorough and…read moredetailed when walking me through my upgrade. I was about to walk out with my screen protectors uninstalled but she insisted on making sure they would be placed on incorrectly so I agreed to have her do it. Im glad I did because she did a great job all around. Please come and ask for her!

I left a system there for a week and when I wanna pick it up, they said oh they just ordered the…read moreparts Then I went the next day wanted to force me to pay $80 more for a cleaning when they said I was gonna get a free cleaning with my purchase. Therefore, they canceled my the part replacement for not paying an extra $80 on top of what I was already gonna pay. I honestly wouldn't recommend this place cause they're scamming it's not I asked around and it's not the first people do this the way they try to stay away from these guys very very bad service.

I was told I only take 3 to 5 days to replace a part for a system. I took gave them seven days when…read moreI went they said they barely ordered the part that day. They said I'll be back in a day. I went back and now they tried to charge me for something I didn't want and just because I refuse to get charged that they did not want to replace the part and cuss me out until I left the store.

After spending 6 hours talking to 6 different customer service representatives for simple mobile,…read moretrying to fix my network connection, They all told me to do the same resetting of my network, turn my phone off then back on, etc etc...and still the issue was not fixed. I was told that I needed a new SIM card because for some reason my SIM didn't match what they have on record. So I took it upon myself to find the nearest TracFone wireless store, I called and spoke with Alex he suggested I come in and he'd take a look at my phone. I arrived while he had his hands full and while fixing a phone for another customer, he did not hesitate to ask me for my mine. He called simple mobile on speaker, and got the issue resolved, within 20 mins. No new SIM card was needed and now my phone is faster than before. Knowledgeable and willing to go the extra mile to make sure their customer are satisfied is what good customer service is about, and I must say this store has just that.!!! Thanks again Alex

This company is Horrible! Unprofessional staff who pretended to be Cricket wireless but is actually…read morenot. The employee after an hour returned my device to me with a problem still exsisting. Then took over 2 more hours to correct it. And he charged me 75 bucks when metro does it for 25!

Came here on jan 4. 2026. we were helped out by a kind young man named Chino. went in there asking…read morea couple questions about our phone lines and internet with spectrum and came out hooked up with metro! such a great employee, knows what their talking about and used the knowledge to help us out a lot. thank you so much!

Came in to check on transfer pricing and the staff failed to return my Sim back to my phone. Took…read more50 minutes just to get pricing (slow system apparently) but once I was done I even asked twice if he had returned my Sim and he confirmed he had. Called 20x immediately once leaving and no one answers. The thing is I called 4 other Metros in the area and all pick up the phone. After 15 mins of calling I had to drive back to save myself the $11 replacement fee just to find out it was discarded. I had just left mins ago.