The staff clearly takes pride in what they do, and it shows in every smile, every detail, every "Is…read morethere anything else you need?" It's rare these days to see a team so dialed-in, so aligned, so committed to delivering an elevated customer experience.

T mobile, please do a better job at training your employees to problem solve and more importantly…read moreto NOT give people a runaround or incorrect info. I went in on 04/15/2026 around 5:40-6 pm to understand why I was still getting charged when I cancelled my services a month prior. It turns out, I still had 3 active lines, so unacceptable. Now, this isn't the reps or stores fault but more so the phone rep I previously had spoken to back in March. My issue with this store and people in the front is that I was TOLD to go to a "corporate store" over 30 minutes away in menifee. Why? To get "verified" as my T-Life app had been disabled because my phone was no longer active with t mobile. WHY am I being sent to a different store 30 minutes away especially with these gas prices? So insane, just say you didn't want to attend me. Because I went to a "non-corporate " store in San Jacinto (less than 10 minutes away) and was able to solve the issue by getting verified in-store with my ID. Why did this store not do that in the first place?? Ridiculous that I was told otherwise. Please do better at not giving out false information and actually assist people trying to cancel their lines the FIRST time.

This place goes way beyond a typical stereo shop. They really know cars and electrical systems…read moreinside and out. After dealing with a serious rodent problem that caused multiple dashboard warning lights and no working lights at all, they were able to track everything down and fix it fast--same day, actually. The price was more than fair, especially compared to what a dealership would have charged. Jason was great to work with: knowledgeable, professional, and genuinely helpful. If you need electrical work, stereo installs, or anything car-related, this is the place to go. Highly recommend.

After reading many reviews for different vehicle electronic stores, we decided to go with Pro Inet…read more Their reviews, over all, were outstanding so we felt pretty comfortable choosing them when our truck stereo started acting up. Jason was so knowledgeable but didn't try to upsell us, which we truly appreciated. He fit us in to have the stereo installed, today, while we were there. He took the time to explain all the features and to get us connected with our Bluetooth. I hope his employer appreciates what an excellent representative of this shop he is. We wouldn't hesitate to shop here again and would want Jason to help us again. Don't hesitate to shop here for your vehicle electronics.

I would highly recommend if you break your phone to take it to this place. I've dropped mine at…read moreleast four times and they've fixed it every time. Friendly service and the price was very reasonable. I thought I lost all my contacts and pictures but all is restored.

I recently went into the store Gzup Connection with my husband to have a situation with my phone…read moreresolved, and Jeremiah was working there that day. He quickly and efficiently resolved the matter with great quality customer service, knowledgeability, and professionalism that he provided at a good deal. And, my husband purchased some nice wireless earbuds. The store has a nice variety of phone accessories and phones. We suggest to anyone that needs a resolution with their phone and, or phone accessories or, a new phone to visit this store soon.

I called and spoke with Natalie, she was great. She answered all my questions about prices,…read moreavailability and because it was a gift, all went well. I got what I needed and wanted. ~ Thanks, ladies, Natalie, you were awesome.

Wow! Blown away by the customer service here! I've never had a better experience! The owner is…read moreamazing! She took care of my family and I! Helped us get new phones and helped us actually save money! She even told us not to buy something, even though she would of made money on it, simply because it would of added costs to our bill! It is probably one of the cleanest boost mobiles I have ever been to! Super friendly staff! And the little boy that is there is just so adorable!

The place was sweltering. Their AC was down…read more I walked in ready to give them $50 for their "no contract" pay-as-you-go Gb plan. My confidence was based upon extensive (1 hour) phone conversations with various Cricket stores around Hemet. Turns out the offer made on the phone was too good to be true.Turns out that their plan is "no contract" in name only. It's a month-to-month "contract" that forces you to pay for data you don't use. Even still, I thought it was a fairly good deal. And I wanted to break with my eight long years of frustration at AT&T to do the deal with Cricket. But it turns out that AT&T bought Cricket and I couldn't switch to Cricket without paying a $500 extortion fee (the remaining balance on my iPhone 11) to AT&T. Long story short, I still stupidly wanted to do it. But in order to do it, I had to have a three-way conversation with AT&T and the Cricket guy that lasted 20 minutes in the sweltering heat. At the conclusion of the phone call, in which the AT&T operator and the Cricket guy contradicted each other, I had decided I had had enough, and threw in the towel. It was about time I made that decision because one of the Cricket flunkies was already outside the store pulling closed all their iron bars around the store, threatening to lock me in like I was some kind of thief in their prison cell. As I stomped out past the flunky, I handed off their pen I'd inadvertently stolen. I'm happy to have gotten out of there with my $50 still in hand (and not their pen). They were closing early because they couldn't stand the sweltering heat any more than me. But the difference is, I couldn't take the heat and WOULDN'T TAKE THEIR BULLSHIT EITHER. Avoid them.

We bought telephones at the Hemet Cricket store! However, when one of the telephones became…read moredefective; we were unable to get effective customer service. It was "just call 611"! Because there was not any kind of follow-up or explanation, we had to return to the store three times. This caused us to lose the enthusiasm that we had for Cricket. At the 611 number, we were not told to keep the back of the telephone; we were just told to keep the SIM card and battery and take the telephone to the UPS Store. The clerks at the Hemet Cricket store became offended at the suggestion that their customer service skills were not professional.

I want to share my experience so others can be careful…read more A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500. After everything was completed, I was told that the promotion either only applied to one phone or was "not part of the program" at all. In other words, what I was told at my home did not match what the company later said they could honor. I would not have paid off those devices if the offer had been explained correctly. My advice to anyone considering switching:* Get every promotion in writing before spending any money.* Do not rely on verbal promises from door-to-door sales.* Call the company directly and confirm the offer yourself before agreeing.* Keep all receipts and documentation. I'm now having to dispute this to try to recover the money. Just hoping others can avoid the same situation.

Service was great, fast and helpful. I would recommend if you're needing something immediately or…read moresoon. Cases for devices are mainly sold out but the service was everything.

Spectrums internet sucks! I pay $50 a month just for it to crash multiple times a day. Honestly…read moregoing to start looking for a different internet company to switch too.

Went in for a return of a box as well as a getting a xumo box to replace it after contract renewal…read moreover the phone with their call center. Pro Tip: Walk in =- YOU MUST SIGN IN on the kiosk or you'll be just standing there for no reason thinking your waiting in line like I did. The room is nicely decorated if your into that but everything starts with that kiosk sign in. About 4 other customers in the room (in line on the kiosk but sitting down). A bit unclear of the process to set an online appointment or walk in and sign in; so once that concept gets ironed out hoping things will get better. The staff that helped was efficient, you will get asked to sign up for cell service, so I guess that is a big push from spectrum, wonder if they work on commission or if corp requires it. Wait time on a walk in is about 10 minutes if they are not to busy

We came in today to upgrade one of our phones. We were greeted upon entrance. I thought it was…read moregoing to be a three hour process like normal, but Andy made sure it wasn't. This T-mobile is officially my favorite in the area that we frequent. The process was a lot faster than it used to be. When Andy wasn't sure of the answer, the young lady next to him was able to immediately assist. Great customer service here!

Fraud Warning! Do not purchase a phone at this store. I went to this store to upgrade my phone. I…read moretold the employees that I wanted to pay for the phone outright then but was told by the two employees in the store at that time that I had to make installment payments to be able to get trade-in value for my old phone. So I agreed to finance the new phone and was given the monthly dollar amount for the phone after trade-in. Then over a month later when I got my first bill with the new phone on it I noticed that there were two finance contracts on my bill, one for the phone at the agreed upon price and one for around $10 for accessories. I did not agree to pay for or finance accessories. I contacted corporate about the error and then was told I had to have the store fix it. I've tried numerous times to get the store to correct it and each time they tell me I have to speak to the manager who is never there and never returns my messages. What the employee did was have me sign two finance agreements but on just a signature pad, never where I saw the screen or what I was signing (I know how stupid was I). She had me do this by telling me the system glitched and she had to redo stuff, "sorry can I please sign again". After this I found out from a friend that she had a similar problem with an unknown accessories finance charge. I guess they think they can get away with ripping people off that won't notice an extra $10 charge on their $200+ phone bill each month. We have used this store exclusively before for our families phone upgrades and had no issues in the past but they now have dishonest employees who will rip you off.

I went on a Saturday to have my phone fixed .i had to buy a new phone .well i got home my wify did…read morenot work So i went and got a difrent service . Thesr mother fuckers are very rude ass holes to woman would not return my phone .i had the reciept even . I will never ever go to this or any other boost .do not shop at this store . They are rudr his help told me to shut up .put his fingers in my face . They are very rude .and they should not be in business .no wonder u mother f ....are so slow .i can see why.

Music blaring, I was trying to explain how much hassle it had been to reach them by phone to no…read moreavail. As such I just drove there. Asked them for a good phone number...They did not know...Wait...What? You don't know your phone number...They suggested that I call the customer service number, 611. EXCEPT, I had already informed them of how unhelpful it had been to call this number. For days, calling 611, for hours, talking to customer service without receiving any real help. Hours of repeating myself, hours of them trying to resolve issues I did not have to ignore the issue I did have, hours of them giving me the phone numbers that are "not in service". So, I directly to the store and guess what? They tried to search the same internet I searched to get a phone number that is "not in service" If I cannot get something as salient and basic as your contact information and you are baffled at the very idea of what a phone number is WHY would I trust your ability to provide me phone service...15 years with this company. Time to look or a new carrier.

Great experience by both sales reps positive Friendly spirits. I appreciate that they are very…read morepatient.