BUYER BEWARE!! I…read morewent here after my screen was cracked and glitching and I was told I could replace the screen for $212.00. I figured okay, well I really needed it be fixed, so I paid for it and I picked it up later. However, within less than 24 hours the screen had cracked in two spots so I went back to tell them it needs to be fixed and the guy was very dismissive and extremely unhelpful ignoring me when I kept asking how this would be resolved. He then said I could pay another $212.00 and they could replace it again. I explained it had been less 24 hours and it was already cracked because of a cheap shoddy screen but he then said he could take $10 off so $202.00 to replace it. Are you kidding me?!! I told him I wanted to speak to the manager about my concern and he said he wasn't available and to leave my number and he would get back to me sometime next week. I explained I had literally seen and heard him talking to the manager twice only minutes before while talking to a customer buying an expensive phone but now he was not available to speak to me. Even the other customer could see how inappropriate this was. Seriously, do you not think people can see how ignorant you are acting? ABSOLUTELY HORRIBLE customer service, very disrespectful to the customer and clearly shoddy work with a cheap screen replacement that doesn't last 24 hours before becoming cracked. I should have trusted my instincts, the guy behind the counter looked very unkempt, greasy, and shifty never making good eye contact. Its worth going to a reputable business establishment like Best Buy and getting professional service rather than getting taken advantage of at this unethical and shady place.

Wasn't sure if this was going to be a good day but thank you to the Phone Hub it is most excellent…read morethank you so much for amazing repair God bless the earth with your store

I visited the AT&T store located at 85 Mariano Bishop Blvd. in Fall River, MA to pay my internet…read morebill in person. I paid in cash directly to an employee, with the supervisor sitting right next to her at the same desk. I was told I'd receive a confirmation email for the payment and was handed a small, unofficial receipt. However, I never received any email confirmation, and I'm still getting the same bill from AT&T saying I owe the balance. When I returned to the store to resolve the issue, I spoke with the supervisor. He told me he couldn't find any record of my payment--only that my account still shows the balance due. It seems my payment may have been credited to the wrong account, but he said there was nothing he could do and that I would have to pay again.

We walked in and was immediately greeted by Mike. He was very helpful, answered all of our…read morequestions and set us up with two phone upgrades. He sold us accessories we needed with no pressure to buy stuff we did not. He was friendly and funny and made our experience very pleasant.

Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

The arrogant disorganized and show they 're condescending jerks. God forbid you ask a question. I…read morebrought my elderly mother to be talked to as if she bothered them. I can see why these people don't progress in life and have YELP'S lowest rating. They deserve no better. If you want place that will treat you like crap this is the place and they will let you know that they don't care. Best of luck.

Save time, money and sleep by not going to Xfinity Mobile in Hyannis for customer service or…read moresupport. I spent 3 hours with them yesterday trying to return a cell phone I bought through Xfinity online. I needed to return the phone because I didn't get the promised promotion and the only way to resolve the billing issue was to return the phone and buy a new one And start over. That is it. No other resolution. No discussion. Trust me, the online and store locations are two different entities which do not want to work together. From the store, I had to call the regular customer support line and was kept on hold for at least an hour. Don't get me started with the customer service online, that will get its own review. Needless-to-say, and After 3 hours and countless remedies suggested, I was told to Fed Ex the phone back to the Xfinity warehouse. Once they received the phone back, I could order a new one. The problem. I already ported my number to the new phone so I needed support to transfer my number back to my old phone so I would have a working phone in the meantime. The manager of the store could not do that for me so he called someone in the COE department. After many discussions, nothing could be done to port my number back to my old phone and I had to wait until the new phone was credited back to the warehouse, order a new phone, and start again. Bottom line, I would be phoneless for many days. I left the Hyannis store with no resolution. I called Customer Service again on my care ride home. Another 3 hour call. I will review that experience in a separate complaint. I can not express with enough frustration how difficult it was to leave that store and not want it to ignite into fire behind me. Boycott Xfinity Hyannis, it might save years to your life.

Great staff and location. They have a lot of accessory options including large speakers. Love the…read morereferral program they offered. Very knowledgeable people.

I have been a t-mobile customer for many years called this store on President to get some…read moreinformation. Rep named Nick picked up the phone. Very Unprofessional! Called me "Hey Brother " I corrected him and told him my name and still conituned to call me Brother again. Was argumentative and did not speak clearly. I will go in and speak to the manager !! They need to train this worker on how to communicate with customers and not use street slang. Not every black person is comfortable with people saying hey bro or brother cause they are of color!

My phone was broke and they didn't get me a replacement phone til 7 months later. Service was…read morehorrible. I do not recommend going to t mobile. They are horrible. Go to Verizon or anywhere else. One girl at the store was amazing. The rest of the people from corporate are ruthless. They truly do not care about anyone else and just want to go home. To add more information, they are not good friendly people. If you are thinking of switching to Tmoblie well don't. When it breaks,they do not give you the time and energy or the benefit of the doubt. I would be very ashamed if they were known as the best network. I wasn't mad but I was disappointed that this is still a network place people go to and pay money for. They have lost a big customer

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!