I had a frozen computer, called them and took it in. I had rebooted numerous times to try to get…read moreit working, but they showed me a simple technique of holding the off button for 10-15 seconds instead of just hitting it off. It worked, I left without any cost, and got my computer use restored. Anderson was pleasant, polite and very helpful...I was in need and a less scrupulous person could have really ripped me off. Before me, a woman had a need for her phone, and he helped her graciously, giving her only what she needed too. I will go back the next time a need arises.

Came in with a non-booting iphone and they immediately diagnosed the problem and said to come back…read morein 20 minutes. Sure enough they had the phone working and didn't even charge for the fix. Highly recommend and will be back again if I have any tech related issues!

These guys are super helpful and patient! Very knowledgeable! Always pleasant and transparent!…read moreHighly recommend!!

My iPhone's glass cracked, and I needed it repaired. I was told that the sub-product would work,…read moreand I believed the sales representative, because in the past it had been successful. But this time it was a disaster. The screen was hot to the touch, the camera wouldn't focus, and the touchscreen wasn't responsive. I went back to Anthony, and he adjusted the replacement screen, but you can't fix a bad product. I ended up at Apple, and the Genius Bar pointed out how high the glass screen was above the phone. He said, That's not a good replacement. I paid Apple $415.00 to replace the screen. I paid Cellular Mobile $200.00. The lesson here is not to go to Cellular Mobile for repair. Ever.

My wife and I went in on Sunday and Ryan the gentlemen behind the counter was outstanding! He was…read morethe only one working and did a great job balancing us and the other customers coming in. He got us set up on our 2 new Iphone 7 plus's. He was very knowledgeable with everything.

Stay away from Verizon Wireless 5G Internet service. It is very bad, very slow and the people who…read morework for Verizon are liars. They force you to sign a 6 months contract. I was paying them for 6 months, and when my contract expired, I returned their modem and closed my account. But Verizon keeps sending me bills with "past due", even though I have e-mails from Verizon confirming that I returned the equipment and that I owe them nothing. I believe they use intimidation and dishonesty in trying to keep client who leave them. Beware- do not fall into this trap!!!

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

I went in for an upgrade and was shown every possible phone and system. STOWE was thorough,…read moreprofessional and *nice.* Manager BRANDON made sure every detail was in place. When I found my two-year old phone, I decided to stay with the new one, and GANCA helped transfer all the data. The staff Edgartown Verizon is professional, friendly, helpful and significantly preferable to any Verizon I've used elsewhere. They know what they are doing! And they do it. Of you have any problems,with any device, use this place while you can It will be well work the time.

Went into this store today with my niece who is visiting from France. Not only was the person,…read moreNolan, who "helped" us aggressively rude, there was a dog in the store that we had to contend with at the door. I live here year round and I know that summer can be stressful and I asked Nolan if he liked his job and he claimed to like it and that he worked there for many years. I suggest he think hard about how he treats people who walk into this store in the future.

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.

Great service! Ayman is very good at diagnosing and repair. I needed a new microphone for my iPhone…read moreand he replaced it while I waited. The owner was also there and was very helpful. I recommend this business.

They fixed my daughter's phone and it was great at first then it stoped working a week later and…read morethey refused to warranty it. They wanted another $300 to fix it again sorry not falling for that again

Not repaired in the time promised. Not repaired at all and missing some original components. Will…read morenot return again.

I want to share such an amazing customer service experience that I had yesterday at Wireless World…read moreat 757 Grafton St., Worcester. Sometimes we are so quick to complain and write negative reviews, but don't take the time to share such positive experiences. I highly recommend Wireless World. Jose there is amazing to say the least. I went there with a smashed phone. I already knew the phone was smashed so bad that it wasn't going to be worth repairing. Jose went above and beyond to try to help me fix the phone so I could at least retrieve the pictures. He also gave me a very reasonable deal on a iPhone, tempered glass, screen, protector, and case. I would give him a 10 star review if I could. Thank you Jose!

I had the absolute pleasure of dealing with Mike (with hair) Abbruzzese as my Verizon specialist…read more Mike was incredible in every way. He was patient, thorough in explaining every detail and outlined all the costs I would incur to avoid surprises, and he was more than willing to stay well past his work hours to finish our transactions. He also knew all the questions I asked and went above and beyond to help me. Mike has been one of the BEST Sales Rep. I have EVER had the pleasure of dealing with (in any industry). I highly recommend using Mike and the Verizon located in Middletown by the Chipotle. He will treat you with the utmost respect and patience. Lastly, he offered me hot chocolate. That sealed the deal!! Thank you again, Mike!

I have been over charged for over a year now. I have called and visited the store DOZENS of times…read more I was told management would contact me and they never do. I have called Verizon customer service and they send me back to the store. I have to continue to be over charged or they shut my phone off for not paying.The staff is great but there hands are tied. Management refuses to deal with the problem. It appears only a lawsuit will get their response. I would not recommend going to cellular sales Verizon. Go to a corporate store.

Went to this store after visiting the west main road store . These guys were polite , professional…read moreand very helpful. Highly recommend this store! Avoid the west main t-mobile ! They are rude and very unprofessional.

Staff was all hiding in the back when I walked in. Store was dirty and staff was rude. I asked a…read moresimple question regarding my bill after explaining how I saw an increase on my bill after upgrading and the salesmen did a "surface level" check on my account to say "there's nothing I can do for you, your bill went up $58/month". I went to another corporate store and they were able to explain to me how I was receiving device credits, and a military discount and that my bill actually went down per month. Bottom line, if you're looking for competent and professional Sales staff. Keep driving.