This was by far the worst experience I've had with Verizon. I waited in the store for over 25…read moreminutes without being greeted or given any indication of how long the wait would be. The lack of professionalism was obvious. Another customer actually had to speak up and point out that I had been waiting a while before anyone acknowledged me. To make things worse, someone who walked in after me--by at least 10 minutes--was greeted immediately and assisted. As someone who works in customer service, I know this is absolutely not how you treat people. When an employee finally came over, all they did was hand me a number to call--no explanation, no assistance. It was a complete waste of time. If I could give zero stars, I would. My experience here was extremely disappointing. The staff was unhelpful, unprofessional, and lacked basic customer service skills. I left feeling frustrated and unheard. I would not recommend this place to anyone.

The brick and mortar has officially become obsolete. I came in at 5:45, waited patiently for 15…read moreminutes for the only two people in the store to finish up with the two employees. Then at 6pm was told I'd have to order my phone and wait two days. And that they close at 7 so he wouldn't be able to get to me since he had a 6pm appointment so to make an appointment for another day. So I'm going to make an appointment for them to order me a phone when I'm already there in person? That makes no sense and would have been a lot more helpful to know when I walked in. I said I'd order it with the manager but was told the manager can't order phones. Anyone with a Verizon polo shirt in should be able to do something as simple as that. Waste of time and the building is a waste of space.

I have been over charged for over a year now. I have called and visited the store DOZENS of times…read more I was told management would contact me and they never do. I have called Verizon customer service and they send me back to the store. I have to continue to be over charged or they shut my phone off for not paying.The staff is great but there hands are tied. Management refuses to deal with the problem. It appears only a lawsuit will get their response. I would not recommend going to cellular sales Verizon. Go to a corporate store.

I had the absolute pleasure of dealing with Mike (with hair) Abbruzzese as my Verizon specialist…read more Mike was incredible in every way. He was patient, thorough in explaining every detail and outlined all the costs I would incur to avoid surprises, and he was more than willing to stay well past his work hours to finish our transactions. He also knew all the questions I asked and went above and beyond to help me. Mike has been one of the BEST Sales Rep. I have EVER had the pleasure of dealing with (in any industry). I highly recommend using Mike and the Verizon located in Middletown by the Chipotle. He will treat you with the utmost respect and patience. Lastly, he offered me hot chocolate. That sealed the deal!! Thank you again, Mike!

Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

Tolstoy had War & Peace, Dostoevsky had Crime & Punishment, Hemingway had The old man and the sea!!…read moreYou know what AT&T crowning jewel is???? It's being an awful company! AT&T has written a masterpiece when it comes to customer service! They just incorporate everything you need to be a bad company and added a little extra. Do yourself a favor and go with a different phone company.

Akeem was amazing & so were the other two staff members here. If you have AT&T DO NOT GO TOTHE…read moreSMITHFIELD STORE- too many issues, rude customer service! Come to the Johnston store & you will definitely get what you came here for without condescending attitudes and UNNECESSARY $55 restocking fees. Finally- AT&T has a store with KNOWLEDGABLE and FRIENDLY worker's!! I had purchased 3k worth of iPhone's/upgrades for our family plan and My mom changed her mind & wanted the Samsung Galaxy Note 20 Ultra. She had not even opened the box, removed the cellophane - nothing like that and was told by AT&T that she had 30 days to return/exchange, etc. The very next day we went into the Smithfield store and they gave us such a DIFFICULT TIME and refused to let her exchange the UNOPENED phone without paying the $55 restocking fee. THERE was no point in trying to argue with the staff at the Smithfield location- as I've had nothing but BAD experiences there. So at this point we just decided to try the new Johnston AT&T store located next to 5 guys and across from Planet Fitness. We dealt with Akeem who was AMAZING. Super friendly, knowledgeable and polite! He and his manager made sure we wouldn't have to pay the $55 restocking fee and gladly exchanged her iphone11 for the Note 20. Although the process itself was a pain because of how timely- it took a while because management ultimately had to override the $55 fee but he was GREAT about it. Great customer service here - I will NEVER go back to the AT&T store in Smithfield!

Kadir is a technical wizard!!!! No one else will service my phone from now on but him. I left my…read moreIPhone 12 on the roof of my wife's car and proceeded to fly down Rt 24. My phone flew off the cars roof probably around 70-75 MPH. Once we realize the phone was missing we had to use find my friends to locate the phone. It was located off the side of Route 24 & the entire screen was completely destroyed. We went to Verizon to purchase a new phone and the kid who activated the new phone completely screwed it up. All my emails, messages and contacts were gone. I went to Verizon wireless in Swansea and because I don't use iCloud back up my only hope was to have the phone repaired. So I took it The Pro Fix wireless & Kadir guaranteed me he could fix it and he was right. Now my 12 works perfectly and I returned the new one. THANK HOU KADIR!!!!!!!!!!

I took my son's broken phone in to see if they could get it to turn on so he could get his pix from…read moreit. He called me in a couple of hours saying it was done. Great service, and very reasonably priced. I definitely recommend.

Owner has a bad attitude because i couldn't understand pricing... If your "menu" says a certain…read moreprice, why charge me more? i wouldn't recommend this place.

Left a computer there in the beginning of June. They agreed to repair the screen for $325. A month…read morelater, they found a screen that was more so I would be responsible for more. No word for weeks. We are now THREE MONTHS from when my nearly brand new MacBook AIR with a broken LCD screen was dropped off with personal and financial information on it and now I'm told the price as gone up again to $411 because that's what they paid for the screen. The price has jumped over and over again and I'm still without the laptop. I will be contacting the BBB, small business board in the state of RI and leaving reviews on every website including their Facebook. TERRIBLE business who doesn't care about the customer. They couldn't even honor the price of the repair on good faith. This is a business I hope closes for good. EDIT: No idea why it says San Francisco. I am from Providence, RI and yes, I am reviewing the proper store. Chris and Jon are the owners.

Super nice staff with a great selection of games and toys! I love that they have a lot of hello…read morekitty items since I'm a huge HK fan! Don't know how I missed coming here! Lots of good items on sale so a good value!

Hell yeah I love this place. The only issue I had is that during trade in anything day in December…read morethey refused to accept my roof shingles, bricks, a portion of my door, wood, rocks and did not give me a single credit for it. Overall this place is satisfactory and if I could I'd live here

I really needed help and didn't receive any. I was explaining how I gave access to my phone to a…read morescammer and I just didn't know what to do. I know absolutely nothing about how phones work I was asking questions and just getting looked at by two men doing nothing. There wasn't any one else in the store so I don't understand why I wasn't being helped with the questions that I had. The man told me something that I could do with the phone I told him that I didn't know how to do that , I wasn't given just met with silence. It was an absolute waste of my time and to think I was considering switching from the Cox internet service that I have to Verizon. Absolutely not anymore.

Kassie at the Westerly Rhode Island branch was incredibly helpful! We had purchased phones online…read moreand were hit with some surprise fees. Kassie helped us wade through the fees we could understand what was going on. Although she was very busy she took time to not only explain the fees but write them down. We highly recommend Kassie at the Westerly branch