Review: I've been a…read moreloyal MetroPCS customer since 2003, but the experience I had at the Metro PCS store located at 1167 Pleasant Street, Fall River, MA 02723 was the worst I've ever had. On August 6, I went in with 5 phones on my plan, simply trying to replace an old phone and keep my number. Instead, the store manager Tiago (#xsz928) canceled my phone from my plan and set it up as a brand-new plan. He promised me it would be fixed in a week, but every time I went back, he pushed me off again. What he actually did was create an extra line and put my new phone on a separate plan--leaving me paying $200 for my old plan plus $62 for the new one. When I tried to get answers, Tiago was rude, dishonest, and even physically aggressive, pressing his body against mine as if he wanted to fight. That is completely unacceptable behavior for anyone, let alone a manager. Thankfully, when I finally contacted MetroPCS customer service, they explained exactly what he had done, fixed the problem, and treated me with respect and professionalism--everything this store failed to do. After more than 20 years as a Metro customer, I have never experienced anything like this. This store is shady, unprofessional, and unsafe. If you need help, skip this location entirely and call MetroPCS customer service instead. Tiago should not be managing a store.

My parents had a bad experience with the retail associate and manager. My parents are not fluent in…read moreEnglish. They only know basic English. The ASSOCIATE couldn't even set up THE PHONE he sold to my parents. Therefore my parents wanted to return it. My parents couldn't return the phone because it was a final sale. My parents didn't KNOW OR did not understand the FINAL SALE STATEMENT AND WERE TREATED POORLY AFTER THAT. The manager claimed to be the regional manager and district manager when asked for the phone number of the regional.

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

Cricket Wireless is a cheaper off shoot of ATT. We've used them (two cell phones, unltd calls, 5G…read moredata each) for about a year now, with no real issues til now. I paid them to re-up my plan on Wednesday, then got a text telling me that I used 75% of my 5G's of data...ON FRIDAY! [btw, my cell phone was OFF on those two days charging a new battery!] The girl at the counter opens my data useage and sees a full bar on the Youtube line. YES, I use mainly Youtube. Only NOT during the day and half between paying and getting the data useage warning. She called her boss, and he told her to tell me it was "due to Youtube." Sounds good, but even a half wit would ask: "If his phone wasn't even on for those first 2 days after paying the new month's bill, how did he use 75% of his data?" So before entering into any deal with Cricket Wireless (at Stop & Shop, and on So Main Street in Fall River) DO YOUR HOMEWORK and find a better plan! THIS, in my personal opinion, is a WASTE of $73 a month!

Kadir is a technical wizard!!!! No one else will service my phone from now on but him. I left my…read moreIPhone 12 on the roof of my wife's car and proceeded to fly down Rt 24. My phone flew off the cars roof probably around 70-75 MPH. Once we realize the phone was missing we had to use find my friends to locate the phone. It was located off the side of Route 24 & the entire screen was completely destroyed. We went to Verizon to purchase a new phone and the kid who activated the new phone completely screwed it up. All my emails, messages and contacts were gone. I went to Verizon wireless in Swansea and because I don't use iCloud back up my only hope was to have the phone repaired. So I took it The Pro Fix wireless & Kadir guaranteed me he could fix it and he was right. Now my 12 works perfectly and I returned the new one. THANK HOU KADIR!!!!!!!!!!

I took my son's broken phone in to see if they could get it to turn on so he could get his pix from…read moreit. He called me in a couple of hours saying it was done. Great service, and very reasonably priced. I definitely recommend.

These representatives have absolutely no clue what their talking about! They told me my phone was…read moregarbage would never work. I took my phone to Chris Boost on Stafford Road & he fixed the phone in half the time! It is working great. Chris on Stafford Rd. is so much more professional has 20 years of experience! Friendlier pleasant helpful people person. I will never go to this store again! Thanks to your lack of professionalism class knowledge experience & rudeness you just lost a customer!

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

BUYER BEWARE!! I…read morewent here after my screen was cracked and glitching and I was told I could replace the screen for $212.00. I figured okay, well I really needed it be fixed, so I paid for it and I picked it up later. However, within less than 24 hours the screen had cracked in two spots so I went back to tell them it needs to be fixed and the guy was very dismissive and extremely unhelpful ignoring me when I kept asking how this would be resolved. He then said I could pay another $212.00 and they could replace it again. I explained it had been less 24 hours and it was already cracked because of a cheap shoddy screen but he then said he could take $10 off so $202.00 to replace it. Are you kidding me?!! I told him I wanted to speak to the manager about my concern and he said he wasn't available and to leave my number and he would get back to me sometime next week. I explained I had literally seen and heard him talking to the manager twice only minutes before while talking to a customer buying an expensive phone but now he was not available to speak to me. Even the other customer could see how inappropriate this was. Seriously, do you not think people can see how ignorant you are acting? ABSOLUTELY HORRIBLE customer service, very disrespectful to the customer and clearly shoddy work with a cheap screen replacement that doesn't last 24 hours before becoming cracked. I should have trusted my instincts, the guy behind the counter looked very unkempt, greasy, and shifty never making good eye contact. Its worth going to a reputable business establishment like Best Buy and getting professional service rather than getting taken advantage of at this unethical and shady place.

Wasn't sure if this was going to be a good day but thank you to the Phone Hub it is most excellent…read morethank you so much for amazing repair God bless the earth with your store