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    AT&T Store

    3.0 (10 reviews)
    Closed 9:00 am - 8:00 pm
    Updated over 3 months ago

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    Metro By Tmobile

    Metro By Tmobile

    (5 reviews)

    $$

    Review: I've been a…read moreloyal MetroPCS customer since 2003, but the experience I had at the Metro PCS store located at 1167 Pleasant Street, Fall River, MA 02723 was the worst I've ever had. On August 6, I went in with 5 phones on my plan, simply trying to replace an old phone and keep my number. Instead, the store manager Tiago (#xsz928) canceled my phone from my plan and set it up as a brand-new plan. He promised me it would be fixed in a week, but every time I went back, he pushed me off again. What he actually did was create an extra line and put my new phone on a separate plan--leaving me paying $200 for my old plan plus $62 for the new one. When I tried to get answers, Tiago was rude, dishonest, and even physically aggressive, pressing his body against mine as if he wanted to fight. That is completely unacceptable behavior for anyone, let alone a manager. Thankfully, when I finally contacted MetroPCS customer service, they explained exactly what he had done, fixed the problem, and treated me with respect and professionalism--everything this store failed to do. After more than 20 years as a Metro customer, I have never experienced anything like this. This store is shady, unprofessional, and unsafe. If you need help, skip this location entirely and call MetroPCS customer service instead. Tiago should not be managing a store.

    My parents had a bad experience with the retail associate and manager. My parents are not fluent in…read moreEnglish. They only know basic English. The ASSOCIATE couldn't even set up THE PHONE he sold to my parents. Therefore my parents wanted to return it. My parents couldn't return the phone because it was a final sale. My parents didn't KNOW OR did not understand the FINAL SALE STATEMENT AND WERE TREATED POORLY AFTER THAT. The manager claimed to be the regional manager and district manager when asked for the phone number of the regional.

    Phone Hub - Before

    Phone Hub

    (3 reviews)

    BUYER BEWARE!! I…read morewent here after my screen was cracked and glitching and I was told I could replace the screen for $212.00. I figured okay, well I really needed it be fixed, so I paid for it and I picked it up later. However, within less than 24 hours the screen had cracked in two spots so I went back to tell them it needs to be fixed and the guy was very dismissive and extremely unhelpful ignoring me when I kept asking how this would be resolved. He then said I could pay another $212.00 and they could replace it again. I explained it had been less 24 hours and it was already cracked because of a cheap shoddy screen but he then said he could take $10 off so $202.00 to replace it. Are you kidding me?!! I told him I wanted to speak to the manager about my concern and he said he wasn't available and to leave my number and he would get back to me sometime next week. I explained I had literally seen and heard him talking to the manager twice only minutes before while talking to a customer buying an expensive phone but now he was not available to speak to me. Even the other customer could see how inappropriate this was. Seriously, do you not think people can see how ignorant you are acting? ABSOLUTELY HORRIBLE customer service, very disrespectful to the customer and clearly shoddy work with a cheap screen replacement that doesn't last 24 hours before becoming cracked. I should have trusted my instincts, the guy behind the counter looked very unkempt, greasy, and shifty never making good eye contact. Its worth going to a reputable business establishment like Best Buy and getting professional service rather than getting taken advantage of at this unethical and shady place.

    Wasn't sure if this was going to be a good day but thank you to the Phone Hub it is most excellent…read morethank you so much for amazing repair God bless the earth with your store

    AT&T Store - mobilephones - Updated May 2026

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