Wasn't sure if this was going to be a good day but thank you to the Phone Hub it is most excellent…read morethank you so much for amazing repair God bless the earth with your store

BUYER BEWARE!! I…read morewent here after my screen was cracked and glitching and I was told I could replace the screen for $212.00. I figured okay, well I really needed it be fixed, so I paid for it and I picked it up later. However, within less than 24 hours the screen had cracked in two spots so I went back to tell them it needs to be fixed and the guy was very dismissive and extremely unhelpful ignoring me when I kept asking how this would be resolved. He then said I could pay another $212.00 and they could replace it again. I explained it had been less 24 hours and it was already cracked because of a cheap shoddy screen but he then said he could take $10 off so $202.00 to replace it. Are you kidding me?!! I told him I wanted to speak to the manager about my concern and he said he wasn't available and to leave my number and he would get back to me sometime next week. I explained I had literally seen and heard him talking to the manager twice only minutes before while talking to a customer buying an expensive phone but now he was not available to speak to me. Even the other customer could see how inappropriate this was. Seriously, do you not think people can see how ignorant you are acting? ABSOLUTELY HORRIBLE customer service, very disrespectful to the customer and clearly shoddy work with a cheap screen replacement that doesn't last 24 hours before becoming cracked. I should have trusted my instincts, the guy behind the counter looked very unkempt, greasy, and shifty never making good eye contact. Its worth going to a reputable business establishment like Best Buy and getting professional service rather than getting taken advantage of at this unethical and shady place.

Really nice guy. People person friendly pleasant professional. 4 other stores told me my phone was…read morejunk & it will never work. Including the very unprofessional RUDE representative at Boost on Globe 4 corners in which I will never go there again! Because they didn't know how to fix it. Chris the owner really impressed me! Because he did fix my phone in half the time! And well I might add. Very helpful! He has 20 years experience. I am so glad I found this store! He just got a new customer. And I will recommend him to friends & family. I'm so glad I didn't listen to the others who had no clue what they were talking about. Thank you Chris!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

Criminals. Liars , etc., They also habitually take your money under FALSE PRETENSES! Organized…read moreCrime just like INSURANCES COMPANIES! They also both are guilty of FALSE ADVERTISING, FRAUD. & more! I could go on like mail/ wire fraud but you get the idea. I'm too tired to keep going ! Ok

Terrible customer service! Got a phone that I didn't want, tried to get them to send me a shipping…read morelabel to return it. Was given the run around and lied to. They told me to just go to the xfinity store and return it. I was not able to return it to the store due to their policies. So I called the xfinity mobile customer service again and was given the run around again and was told again that I could return it to the store and that they would send me a shipping label via email. I never got it. Received a text stating the ticket request to return the phone was denied. I called the xfinity mobile customer service again today and was told that it was now past the 14 day return policy (Big surprise) and that there was nothing that they could do and I would now be responsible for paying for a phone that I didn't want!!!! I am so angry right now. As soon as I can I am getting rid of xfinity mobile and going with another carrier! They completely suck! Zero stars!!

Great staff and location. They have a lot of accessory options including large speakers. Love the…read morereferral program they offered. Very knowledgeable people.

i am a loyal T-mobile customer and was affected by the SOS nationwide outage and was locked out my…read morephone for 2 days, I walked into this location and spoke to Jonathan the manager and he & his staff had me back up and running in 10 minutes. I will only be going to that location for any future service. The staff was very helpful and got the job done ! - A Satisfied Customer ( DIAL-A-MOWER)

I have been a t-mobile customer for many years called this store on President to get some…read moreinformation. Rep named Nick picked up the phone. Very Unprofessional! Called me "Hey Brother " I corrected him and told him my name and still conituned to call me Brother again. Was argumentative and did not speak clearly. I will go in and speak to the manager !! They need to train this worker on how to communicate with customers and not use street slang. Not every black person is comfortable with people saying hey bro or brother cause they are of color!

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

I can't say enough good things about the service I get here! I'm always treated so well. Epecially…read moreby Nelly, she is absolutely fantastic! She has the sweetest personality, she's super helpful and knows her stuff! I had to go in for a new phone and tablet since I'll have to work from home. I was a bit stressed out, as this is new to me, but she made it so easy and stress free! All of my devices were ready to go! Thank you to the staff here, and thank you to Nelly for such wonderful service!

Review: I've been a…read moreloyal MetroPCS customer since 2003, but the experience I had at the Metro PCS store located at 1167 Pleasant Street, Fall River, MA 02723 was the worst I've ever had. On August 6, I went in with 5 phones on my plan, simply trying to replace an old phone and keep my number. Instead, the store manager Tiago (#xsz928) canceled my phone from my plan and set it up as a brand-new plan. He promised me it would be fixed in a week, but every time I went back, he pushed me off again. What he actually did was create an extra line and put my new phone on a separate plan--leaving me paying $200 for my old plan plus $62 for the new one. When I tried to get answers, Tiago was rude, dishonest, and even physically aggressive, pressing his body against mine as if he wanted to fight. That is completely unacceptable behavior for anyone, let alone a manager. Thankfully, when I finally contacted MetroPCS customer service, they explained exactly what he had done, fixed the problem, and treated me with respect and professionalism--everything this store failed to do. After more than 20 years as a Metro customer, I have never experienced anything like this. This store is shady, unprofessional, and unsafe. If you need help, skip this location entirely and call MetroPCS customer service instead. Tiago should not be managing a store.