Terrible customer service! Got a phone that I didn't want, tried to get them to send me a shipping label to return it. Was given the run around and lied to. They told me to just go to the xfinity store and return it. I was not able to return it to the store due to their policies. So I called the xfinity mobile customer service again and was given the run around again and was told again that I could return it to the store and that they would send me a shipping label via email. I never got it. Received a text stating the ticket request to return the phone was denied. I called the xfinity mobile customer service again today and was told that it was now past the 14 day return policy (Big surprise) and that there was nothing that they could do and I would now be responsible for paying for a phone that I didn't want!!!! I am so angry right now. As soon as I can I am getting rid of xfinity mobile and going with another carrier! They completely suck! Zero stars!! read more

The arrogant disorganized and show they 're condescending jerks. God forbid you ask a question. I brought my elderly mother to be talked to as if she bothered them. I can see why these people don't progress in life and have YELP'S lowest rating. They deserve no better. If you want place that will treat you like crap this is the place and they will let you know that they don't care. Best of luck. read more

Save time, money and sleep by not going to Xfinity Mobile in Hyannis for customer service or support. I spent 3 hours with them yesterday trying to return a cell phone I bought through Xfinity online. I needed to return the phone because I didn't get the promised promotion and the only way to resolve the billing issue was to return the phone and buy a new one And start over. That is it. No other resolution. No discussion. Trust me, the online and store locations are two different entities which do not want to work together. From the store, I had to call the regular customer support line and was kept on hold for at least an hour. Don't get me started with the customer service online, that will get its own review. Needless-to-say, and After 3 hours and countless remedies suggested, I was told to Fed Ex the phone back to the Xfinity warehouse. Once they received the phone back, I could order a new one. The problem. I already ported my number to the new phone so I needed support to transfer my number back to my old phone so I would have a working phone in the meantime. The manager of the store could not do that for me so he called someone in the COE department. After many discussions, nothing could be done to port my number back to my old phone and I had to wait until the new phone was credited back to the warehouse, order a new phone, and start again. Bottom line, I would be phoneless for many days. I left the Hyannis store with no resolution. I called Customer Service again on my care ride home. Another 3 hour call. I will review that experience in a separate complaint. I can not express with enough frustration how difficult it was to leave that store and not want it to ignite into fire behind me. Boycott Xfinity Hyannis, it might save years to your life. read more

It would fill up too many pages to document everything that is wrong. Did their incentive 2 years ago and left Verizon. Big mistake, switched back almost immediately but left my dad's service there because he did not need international coverage and he really doesn't use the phone, I just wanted him to have it for emergencies. Dad dies beginning of February. Call to cancel when I discover that they have been billing me for 2 phone lines, my daughter's, who switched back to Verizon almost 2 years ago. Takes me forever to talk with a live person. Finally agrees to cancel both lines and give me 1 months refund. Get emails confirming cancellation but no refund. Guess what, billed the next month for 2 lines. Call American Express to dispute it and ask about refund. They are working on it and ask me to call xfinity also. I terminate direct pay as recommended by AmEx. I dread that call and procrastinate. Oh guess what another bill from xfinity for 2 lines. So I try to contact them again. Takes me 20 min. To find a number that actually gives me a live person. Unfortunately it is someone with such a thick foreign accent I can't understand 90% of what he says. Ask for a manager. Nope refuses to get one. And will not honor the deal that the person I talked to in February. In fact, according to him I must pay the 1st bill, no refund. I am going to let Amex take care of it. Yep, DO NOT go there!!!!!! read more

Horrible, horrible customer support. I tried to switch providers from Verizon to Xfinity Mobile...big, big mistake on my part. Their instructions did not work so I called tech support. They created a huge mess. I spent several hours last night on the phone with them without resolution. They said the issue was on their side and would be solved in a couple hours. Next morning still doesn't work and no communication. Called tech support again who said the person I spoke to didn't know what they were doing but relax because they knew. Five hours later still not working. The next tech support said the previous tech didnt know what they were doing but they did! You see the pattern. Several hours later I'm promised everything will be fine in 24 hours. Uh-huh. I spoke to a supervisor who was obviously reading from a script and didn't really care what I said. Avoid Xfinity Mobile at all cost! read more

What a NIGHTMARE TO DEAL WITH. HORRIBLE SERVICE! SO UNPROFESSIONAL & CLUELESS! COMPLETELY INCOMPETENT! They have no clue what their doing! I was literally a customer for 1 day! I will never leave Boost again! They said they'd save me money. That's a JOKE! They sent me a defective phone. I bought phone cases & screen protectors for. Then phone didn't work breaking up staticy dropped calls! internet turning off! A $300.00 Phone Motorola One ace. Sorry but what good is 64g of space if phone doesn't work! I'll take my $100.00 Motorola G pure All day long! Works so much better! Tell them I want out cancel my service. They send me a replacement phone! Which part of I WANT OUT! CANCEL MY SERVICE WAS UNCLEAR? STILL WAITING ON MY REFUND for phone. HAD TO FILE A DISPUTE! SHADY business! Even the supervisor has no clue what she's doing! SCAREY! read more

Criminals. Liars , etc., They also habitually take your money under FALSE PRETENSES! Organized Crime just like INSURANCES COMPANIES! They also both are guilty of FALSE ADVERTISING, FRAUD. & more! I could go on like mail/ wire fraud but you get the idea. I'm too tired to keep going ! Ok read more

After Sprint was bought out by tmobile, our servce suffered and their customer service is horrendous, so I left after 15 yrs. I went to xfinity mobile. The staff was fine, although, I only wanted 1 gig of data and ended up with 3. I have always split a gig of data with my wife, and never got near using it all up. My first bill went from $60 a month to $83 a month. They said I used over 3 gigs my first month, and charged $15. a gig. There is no way I used that kind of data!! I work from home, and any online phone useage is covered via wi-fi. X-finiti is flat out scamming me. We're elderly. We dont need this BS. Not to mention support being in Pakistan and the language barrier is aweful. Looking to get out of this scam service. What a disappointment. read more