Purchased a new I Phone 14 and several accessories. Employees very helpful until I came back in…read morewith a faulty lighting cord. I was told that I would have to contact the manufacturer directly for replacement, MWORKSPRODUCTS.COM. I voiced my displeasure that I could not just exchange for a new one. As expected, I sent a few e-mails without a single response, I am out $34.99 plus tax that I paid for the cable. In my quest for an exchange I found that this location is a Verizon Authorized dealer and not a company store. The dealer name is Victra and in my opinion they misrepresented themselves as a Verizon company store. If they were a company store, I think this would have gone as it should with me getting a new lighting cord. This is not a good look for Verizon either.

**Buyer beware** Ask for your itemized bill before you buy…read moreanything! We switched over to Verizon to try out the network. The network is great, but that is about it. We went into this store and got new lines and was told we would be signed up for the $65 per line. After seeing the bill through the app, I saw that the wrong plan was selected on the bill, we were signed up for the $75 per line instead of the $65 per line. As I was viewing the bill I start to notice other charges that the salesmen never talked about, things like home device protection and the device protection adding up to around $75 in additional charges. When I call them about the charges they said, "just log into the app and change the plans and drop the extra add-ones." Well, guess what? After calling Verizon multiple times they cannot change the first bill because it has already been processed. So, because the sales guy at the store inflated my bill, I get stuck paying a bill that has services on it that we didn't want.

Beware, they steal your authentic iphone battery and replace it with a fake one. I wanted my back…read morefixed to my iphone, they fixed it. I few months later my phone started saying the battery is dying. I was barely able to back it up and keep some stuff on it before it died. I told my cell phone provider what happened and they looked at it, they said they took my iphone battery and replaced it with a cheap one. Never again. Crooks!

DO NOT TRUST THESE PEOPLE!! I swear I wish I could give this place zero stars, they put on charm…read moreand smiles when you first come in to get you to feel like you can trust them then they mess your phone up I'm talking charged my girlfriend $200 to fix the front and back glass of her phone and then denied any accountability on the shit they broke on the phone not to mention when tried "fixing it" when I brought it back in put the wrong screen on !!!!!! How do you put the wrong screen on a phone !!!!!! At the end of the day I was told we are not responsible for anything that is wrong with your phone after the screens because it's not under warranty, like are you crazy came in with a perfect working phone except the phone screens left with a broken flash light, terrible phone screen quality, and my touch screen and facial recognition malfunctioning I'm so mad if you don't want to be robbed blind don't come here

called in and gentleman on phone said it wouldnt make sense to fix home button bc finger print…read morescanner wouldnt work. Very honest and showed me the work around. Very honest man. Will be coming here when my phone is actually broken! Thanks brotha

This guy worked magic getting me my phone back working with all my information intact. I was lost…read morewith my new phone so I took a chance he could fix the old one and he did. I am beyond satisfied!!!

Beware. I broke the back of my Iphone. They were only supposed to repair the back, months later, my…read morephone completely died. I went to my cell phone carrier and they told me, this place installed a fake battery in my Iphone and took my original Apple Battery. Causing my phone to die. I couldn't back it up or anything. I lost everything new on it from my last back up. Xfinity and Apple warned me to never trust these places. It also voided my warranty.

Very bad experience, broke iPad and won't repair. I just called spoke with a woman who hung up on…read moreme. Also heard thymes use fake products stay far away!

he fixed my phone really well this guy honestly is the best sell great stuff and have a clean store…read morereally good costumer service

This is a great place to get new phones and plans! They also offer tablets and cell phone…read moreaccessories. I have been using them for years!

DO NOT GIVE THIS BUSINESS YOUR MONEY OR TIME. If I could…read moregive zero stars, I absolutely would. This was one of the most unprofessional, suspicious, and upsetting experiences I've ever had with any business. I called earlier in the week to ask about repairing a Samsung S25 regular screen. I was quoted $210 flat, and I confirmed this twice over the phone. I was told to come in on Saturday and that walk-ins were fine. When I arrived, they told me they had ordered the S25 Ultra part -- which is not what I requested. The employee then called the person I originally spoke to, and that person insisted I asked for the Ultra. I had very clearly said regular, even double-checking with my husband at the time. They told me they would order the correct part and to come back Tuesday. The person on the phone said they would "take a little off" for the inconvenience. I asked if I needed to sign anything for the deposit and was told no. In the store, the employee refused to honor the discount the phone rep promised. When I asked how much deposit they wanted, he said "any amount." I put down $100 cash. He even questioned whether the bill was counterfeit. I stepped outside to call my husband because the situation felt extremely off. When I went back in and simply asked for a receipt showing my $100 deposit, the employee told me it would cost a 20% surcharge -- $20 -- just to get a receipt. I have never in my life heard of being charged money to receive proof of a deposit. My husband told me to get my money back and leave. I asked for my $100 returned, and luckily they handed it back without further argument. I left immediately and blocked their number. The entire interaction felt extremely fishy, inconsistent, and untrustworthy from start to finish. I genuinely do not understand how this business has a 4.9 rating. My experience was the complete opposite of professional or honest. This felt deceptive at every turn, from misquoting repairs to refusing receipts to contradicting each other's promises. My advice: avoid this place entirely. Based on my experience, I would not trust them with repairs, deposits, or my personal devices.

I had an issue with my phones battery.. after getting disappointed with others... this was my last…read morestraw. My phones battery got fixed real quick and their services were pretty good too. Highly satisfied. got just what I needed

Great people great, phone service. It is very interesting that the phone company is not in a good…read moreposition to help others out and make them change too quickly because quicker has a very good service that is putting their mind appreciating what is going on with my service that I have.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Elgin store today.

Great Customer Service Straight to the point and quick…read moreservice $20 for an iPhone tempered glass cover

Brian is very helpful and knowledgeable. I would highly recommend his services anytime you need…read morehelp.

Guy who works there is named Francisco. He's very knowledgeable and will research if he's…read moreunfamiliar with something. He's nice and will explains things to you in a way you'll understand. He also texts and replies back in a reasonable time frame. Will see again for future tech issues.

From the owner: Broken iPhone, Samsung Galaxy, LG or HTC screen? Tablet not…read moreworking or broken LCD? Does your Laptop, Desktop PC, Notebook, iMac or MacBook need repairing, upgrading, installing ... or just a good tune-up ? How about your TV? Working OK? Just call us!... On / Off ... is here to help you ! We FIX IT for YOU !