Review 400 here!!!…read more The best customer service around! They will not overcharge you, they will not pressure you into an up sell, and they will walk you though your best options. We had an issue with the charging port on an iPad, and they fixed it quickly, and the fee was appropriate for the time spent. I also asked a couple questions about my phone and battery life, and the woman sales associate was awesome. She was helpful, truthful and seemed more interested in me doing what is right versus her making a sale. CPR has won my business, and I am going to recommend them to anyone who asks. Great customer service can be hard to find. Keep up the good work Elgin location!

I came here as I filed an insurance claim and this place was the closest to me and has great…read morereviews. I had never had to file a claim so when I came in and was asked for the phone password and to disable the "find my" app it was weird to me. But i understood. They replaced my screen within an hour. Dude that helped me was very nice. After having the phone back, the next day I noticed the phone was just shutting off. Bluetooth and wifi kept disconnecting, and was getting an error on the apple pay. These were issues the phone was not having before. Even during the screen being broken. This started after the replacement. I called the store to explain what was happening. They told me to bring it in to replace the screen as it had warranty. I did. When i brought the phone back they told me i had to leave it overnight. This was not ideal as i had an urgent matter the next day (traveling to see a sick relative). A guy from the back I asked if it was a replacement he could get it done but the guy helping me said its not a screen replacement. I asked further questions as i am not an expert with electronics and had been told over the it would be a screen replacement. Apparently I was rude while I was asking questions like: why wouldn't these issues have come up when you guys tested the phone after the replacement? these issues were not happening prior to getting the screen fixed (while the screen was broken the phone was functioning), what could be causing it now? Why cant you swap the screen to a new one to test it? These questions led to the owner/manager of the store refusing me service. Because I was being rude. When I explained I was not trying to be rude and that I am very novice with all this he asked if I wanted him to call the cops to get me out. I asked if i could get the old broken screen back (I wanted to see if there was damage on the other side of the screen and maybe the broken screen maybe cause other things to break?) he laughed in my face and said no. I asked in his professional experience, if not the screen what could be causing these issues? He said the mother board. He did continue to refuse service even after I had paid and the screen has warranty.... Which idk how I can use it if hes refusing me service? Also, if there are other potential issues why not diagnose the phone prior to accepting service on the phone? It is very possible its the mother board but also possible that its a faulty screen...?

DO NOT GIVE THIS BUSINESS YOUR MONEY OR TIME. If I could…read moregive zero stars, I absolutely would. This was one of the most unprofessional, suspicious, and upsetting experiences I've ever had with any business. I called earlier in the week to ask about repairing a Samsung S25 regular screen. I was quoted $210 flat, and I confirmed this twice over the phone. I was told to come in on Saturday and that walk-ins were fine. When I arrived, they told me they had ordered the S25 Ultra part -- which is not what I requested. The employee then called the person I originally spoke to, and that person insisted I asked for the Ultra. I had very clearly said regular, even double-checking with my husband at the time. They told me they would order the correct part and to come back Tuesday. The person on the phone said they would "take a little off" for the inconvenience. I asked if I needed to sign anything for the deposit and was told no. In the store, the employee refused to honor the discount the phone rep promised. When I asked how much deposit they wanted, he said "any amount." I put down $100 cash. He even questioned whether the bill was counterfeit. I stepped outside to call my husband because the situation felt extremely off. When I went back in and simply asked for a receipt showing my $100 deposit, the employee told me it would cost a 20% surcharge -- $20 -- just to get a receipt. I have never in my life heard of being charged money to receive proof of a deposit. My husband told me to get my money back and leave. I asked for my $100 returned, and luckily they handed it back without further argument. I left immediately and blocked their number. The entire interaction felt extremely fishy, inconsistent, and untrustworthy from start to finish. I genuinely do not understand how this business has a 4.9 rating. My experience was the complete opposite of professional or honest. This felt deceptive at every turn, from misquoting repairs to refusing receipts to contradicting each other's promises. My advice: avoid this place entirely. Based on my experience, I would not trust them with repairs, deposits, or my personal devices.

I had an issue with my phones battery.. after getting disappointed with others... this was my last…read morestraw. My phones battery got fixed real quick and their services were pretty good too. Highly satisfied. got just what I needed

I have a Samsung 23 that had a bad charging port. The technician looked at it and said he could…read morereplace for $85. He quickly said after examining it probably just needs to be cleaned for $45!! After a quick cleaning it works perfectly!! I was there not over 15 minutes! I highly recommend Ben's!!

I took my iPhone to be repaired. When I was told it could not be repaired, I picked up my phone…read more The SIM card was missing. When I called back to ask them if they had it, I was told "no". There is no way that they did not keep my SIM card.

Buyer Beware! While purchasing a new phone the employee placed a screen cover on the phone acting…read morelike it was a bonus with my purchase. Even though the receipt says all phones and accessories can be returned within 14 days with a 25% restocking fee -they would not refund me for a $80 screen protector. YES EIGHTY DOLLAR SCREEN PROTECTOR. No where on the receipt does is say the screen protector is non-refundable. So for a $130 purchase I got refunded $5 dollars for 12 days of use. I felt like I got conned so the manager could make a sale. I called the district manager Johnny with my complaint. I will update this post with his response. *UPDATE* the journey continues continues. Johnny called me and I told him what happened. He responded, "I will have to get the store's side of the story then call you back in the next 48 hours." That was a week ago and still no call back. In addition my Verizon bill has a $30 setup charge on it. Bri from GoWireless Advocate called me but it has not seemed to have any effect on Johnny. I will continue to update this response, as of now it's still 1 star **Second UPDATE** well Johnny called me back. Not within 48 hours but in 8 days but who is counting? I ended up getting roughly $110 of my money back. Therefore I have raise my review to 2 stars. Johnny wanted me to come into the store to credit my credit card (why he can't do that over the phone I don't know) but I have already wasted enough hours of my life on this issue so I had him credit my Verizon account instead. Here is my final review: -The written return policy is inaccurate on the receipt it does not specify what is NOT included under the return statement--like your entire purchase.... Keep in mind if I didn't call everyone at GoWireless I would of received $5 back from a $130 purchase which was returned within the 14 day return policy. - Staff is untrained. The Manager of the store places a non-refundable screen cover on the phone without educating the customer of its non-returnable status, easily taking advantage of customers just to make a sale. -Go to a real Verizon store because Verizon is going to charge you a $30 setup fee anyways but at least they are transparent with what they are charging. If you go to GoWireless you will still have to pay Verizon's $30 (which GoWireless doesn't tell you about) in addition to GoWireless bleeding you dry. This experience has left such a bad taste in my mouth after 8 years of being with Verizon I'm considering leaving them. No one should have to fight this hard for a honest refund.

Purchased a new I Phone 14 and several accessories. Employees very helpful until I came back in…read morewith a faulty lighting cord. I was told that I would have to contact the manufacturer directly for replacement, MWORKSPRODUCTS.COM. I voiced my displeasure that I could not just exchange for a new one. As expected, I sent a few e-mails without a single response, I am out $34.99 plus tax that I paid for the cable. In my quest for an exchange I found that this location is a Verizon Authorized dealer and not a company store. The dealer name is Victra and in my opinion they misrepresented themselves as a Verizon company store. If they were a company store, I think this would have gone as it should with me getting a new lighting cord. This is not a good look for Verizon either.

Beware. I broke the back of my Iphone. They were only supposed to repair the back, months later, my…read morephone completely died. I went to my cell phone carrier and they told me, this place installed a fake battery in my Iphone and took my original Apple Battery. Causing my phone to die. I couldn't back it up or anything. I lost everything new on it from my last back up. Xfinity and Apple warned me to never trust these places. It also voided my warranty.

Very bad experience, broke iPad and won't repair. I just called spoke with a woman who hung up on…read moreme. Also heard thymes use fake products stay far away!

Went there today and it's gone. april 2024. Review requires more comments, but what can I say…read more There wasn't even a sign that said "closed".

I huge thank you to the team at this store. I bought 2 phones and it was as painless as can be…read more.. cut my Verizon bill by almost half and the phone service is stellar fast! Some guy, Matt I think his name was, took care of me, showed me a number of phones of which I bought 2 and answered all my questions patiently and clearly explained every aspect of my contract. All the info from my old phone was transferred over quickly. Again, as painless as I ever encountered compared with RadioShack and the Verizon stores. Never had a problem with the phone when I called while shopping around. Someone always answered. I've purchased phones before with other companies and had to wait so long. This team took care of me right away and was very knowledgeable about the phones and helping me to get the right smartphones with the features I wanted. No more Verizon and now I have the 5G T Mobile service with a far lower monthly bill! Woohoo!!! Thanks again! You guys rock!!!