1. Smart Fix

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Elgin, IL

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2 years ago

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11 months ago

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uBreakiFix by Asurion

uBreakiFix by Asurion

(9 reviews)

An Amazing place that i never knew existed, saved me 2000 from fixing My Macbook and hats off to…read morethis trade, this is a "toss it and upgrade" type world we live in. Why not save money and the world while were at it! Fast service and works like new! Thanks again Boyz, Joey Goosseens

Edit 4: Day 80: @uBreakiFix is still the incompetent company @Google uses to avoid liability on…read moretheir products. This message was psychically typed and not automated. 80 days. Still no fix. Edit 3: Day 67: @uBreakiFix is the incompetent company @Google uses to avoid liability on their products. This message was psychically typed and not automated. 67 days. Still no fix. Corporate promised it, then sided with the store, then went silent. You still want me to drive back so you can "fix" a screen that already works. That's not service. That's stalling until I get tired. Google handed their warranty to a chain that can't follow a simple ticket and then acted like the customer is the problem. Tagging you both until somebody with a brain actually reads the file. Edit 2: day 39 of this store and its owner trying to steal from me. Do not allow this place to fix your phone. Send it to the company. DO NOT WALK OR CALL THSSE PEOPLE. TLDR: Run Long version: My pixel 10 fold wouldn't charge. They had to completely replace the motherboard to fix it. New phone basically. I find out they don't have a part so I drove over for them to waste 20 minutes testing it. Now I call them the day the part gets there and graciously tell them I will come Friday to help them instead of Tuesday. My phone broke on the weekend mind you and it's supposed to be same day turn around. It's broken again now. Everything is bugging out including putting itself into airplane mode. Then while driving to get it fixed. My screen went out. They took up another 20 minutes of my time and said oh look it charges we will replace the screen.. hey manager stupid, the screen isn't broken!! Google didn't send me here for a new screen! When corporate calls I'm going to tell them to remove the owner of this franchise or force him to fire the manager. Edit1: the screen is fine again. The manager would have cost Google money replacing a working screen. This is what happens when stupid people think they are smarter than their customers.

AT&T Store

AT&T Store

(14 reviews)

$

West Dundee

This store is overdue for a current and up to date review…read more Having recently moved back in the area we needed internet and tv for our rental property. Having issues trying to select and order service using the online process we decided to stop in at a local store. Being hesitant after reading reviews on yelp we decided to give it a chance since the poor reviews where out dated. We were greeted when arrived and did have to wait for the next available rep which isn't a big deal unless the store is busy or you are in a hurry. The sales rep Miguel Lopez was very informative and focused his attention on our needs and requirements. They even honored all the rebates and discounts offered. Internet was scheduled for install at the soonest possible date and at&t u verse needed to be checked if available at the address. Miguel followed up and made him self available if needed. My overall experience with this location and the install process went seamless. Great experience,

Came in to have SIM card changed in daughter's new phone. Was asked if I wanted cable (again) and I…read moresaid no. Was asked if I wanted to combine accounts and I said no. He said I could have my husband look at combining accounts online because there were some deals. I said ok, I'll tell him. Then I get an email that says I requested them to combine my accounts. And an email saying I've approved online access to a new account. I never asked for this or approved this! Came in today and asked to speak to a manager who told me there are five people ahead of me and I need to wait an hour to speak to someone. Unbelievably poor customer service. Makes me consider changing services. We've been loyal customers for decades.

Smart Fix - mobilephonerepair - Updated November 2026

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