DO NOT GIVE THIS BUSINESS YOUR MONEY OR TIME.
If I could give zero stars, I absolutely would. This was one of the most unprofessional, suspicious, and upsetting experiences I've ever had with any business.
I called earlier in the week to ask about repairing a Samsung S25 regular screen. I was quoted $210 flat, and I confirmed this twice over the phone. I was told to come in on Saturday and that walk-ins were fine.
When I arrived, they told me they had ordered the S25 Ultra part -- which is not what I requested. The employee then called the person I originally spoke to, and that person insisted I asked for the Ultra. I had very clearly said regular, even double-checking with my husband at the time.
They told me they would order the correct part and to come back Tuesday. The person on the phone said they would "take a little off" for the inconvenience. I asked if I needed to sign anything for the deposit and was told no.
In the store, the employee refused to honor the discount the phone rep promised. When I asked how much deposit they wanted, he said "any amount." I put down $100 cash. He even questioned whether the bill was counterfeit.
I stepped outside to call my husband because the situation felt extremely off. When I went back in and simply asked for a receipt showing my $100 deposit, the employee told me it would cost a 20% surcharge -- $20 -- just to get a receipt. I have never in my life heard of being charged money to receive proof of a deposit.
My husband told me to get my money back and leave. I asked for my $100 returned, and luckily they handed it back without further argument. I left immediately and blocked their number. The entire interaction felt extremely fishy, inconsistent, and untrustworthy from start to finish.
I genuinely do not understand how this business has a 4.9 rating. My experience was the complete opposite of professional or honest. This felt deceptive at every turn, from misquoting repairs to refusing receipts to contradicting each other's promises.
My advice: avoid this place entirely.
Based on my experience, I would not trust them with repairs, deposits, or my personal devices. read more