Very nice and helpful team. Big respect to Avril and Karlee for making it easy. All questions and…read moreconcerns were answered and problems solved. It was a great and very pleasant experience

T mobile is the worst phone company I traded a phone they take so long when the store clerk was…read moredone he changed my email to an email I do not use erased all my data I would not recommend this company too no one the manager is rude 53rd Hyde Park Chicago

Great store. Staff is really helpful! Really took their time to help me with issues with my deviceread more

Been an ATT prepaid customer for 16 years. Came into the store on 12/16/24 to inquire about the…read moreChristmas sale for the IPhone 16. Store manager Lakela helped me with getting me an estimate of what my bill would be if I switched from prepaid to post-pay for the promo. She asked for ID to pull up my account confirmed my identification and provided me with the number of what my bill would be if I decided to switch over. It was a lot higher than my current bill so I declined and decided to hold off. Three weeks later I get a text welcoming me to "ATT New Post Pay Account" I go to the corporate ATT downtown Chicago to confirm it was just a mistake because I had not made any changes to my account recently. Store Manager downtown pulls up my account and confirms that I was switched over to Post pay and there is no way to be switched back without waiting out a 60-90 day period. They confirmed in the account that there was no customer signature, no debit care swiped, and no upgraded phones provided with the change. We then came to the conclusion that the store manager at the Lake Park Store, Lakela, went into my account and change my account type without my knowledge and authorization. Upon returning to the Lake Park Store to ask for help from Lakela, she informed me to call corporate and that she will not be helping me with the account. After waiting for assistance and being told to leave her store, she called the police after refusing to help me. The police arrived and confirmed the account was switched over without customer's knowledge. I plan to follow through with ID theft and fraud with Chicago Police.

I had to make someter last minute, exclusive Big Mike was able to help me out!! Good dude with a…read moregood idea of what I wanted. Perfect outcome they are just what I wanted. The price was perfect and I will make sure I come here for pretty much anything! Thank you to the team Exclusive

fix my phone in less than 15 minutes, amazing service and customer service. Definitely will…read morerecommend and come back

Let me say, the service has drastically improved at this T-mobile location! I was hesitant at first…read morecome here due to past experiences being subpar but it was totally worth it. I was in desperate need of a new phone because my current phone was cracked. I wasn't shopping for anything in particular which means I was no help at all. My primary focus was purchasing a phone that wasn't a $1000, made calls, was an android, and had enough storage space. See I was barely any help pinpointing what I wanted. I settled on an Samsung A32 something. T-mobile offers screen protectors with a lifetime warranty. If the protector breaks then they will order you a new one. Some of accessories were on sale if you think $30 for a screen protector is a good price‍. I love the lifetime warranty deal. I can go through a screen protector pretty easy. They were nice enough to set me up so I can my time transfer all my stuff at home . Thanks guys we will be back!

From the owner: Visit the T-Mobile store in Chicago and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5401 S Wentworth Avenue Unit 200 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.