Lots of help for selections and good sale items…read moreLove the repotting service Come on Wednesday for senior discount

Surprisingly staff not very knowledgeable or friendly about gardening and coffee shop expensive…read moremistake. Came in with my mom to get some help with spring plants and gardening tools. Went to the help desk, asked about specific plants. The staff person just pointed and said, "go in there" to the greenhouse. Went there, was told, we just sell houseplants in here, go outside through the automatic doors". Went outside, no one, not one person out there. We walked around for a bit, still no one. Gave up and decided we could find help online and at another nursery. The coffee shop. Great idea, poorly managed. Saw some senior group had taken all but two tables and a couple of chairs for their get together. I found two chairs against the wall for my mom and I, but no tables. Made our order, sandwich and egg bites- they are brought in prepackaged from an outside company. I had to walk back and forth from my chair to the coffee counter to check on our drinks and warmed up sandwiches. After 20 minutes, have one drink and cold sandwiches. Had to go back since they forgot a drink. We ate a few bites of our sandwiches- threw away the rest. No more interest in getting the order right. Also saw one of the staff people counting out cash onto the counter next to the coffee machine. Cash and coin I believe should not be placed on counter space next to food or drink prep?

Yup yup yup!! This…read moreis an excellent nursery. I'll make this short. Prices are fantastic. Selection is fantastic. Service is fantastic. and its soooo pretty! A quick update: Someone said they are pricey. I buy plants from everywhere, this nursery has truly fantastic prices. Example: I just purchased 2 mini dwarf apples trees from a nursery not too far away, they were $94 each. Mcaulliffes has espaliered (very expensive way to grow trees) pears for $64 each! Espaliered! Blows my mind. That is the deal of the century.

My daughter and I visited mcauliffes today looking for a pink hydrangea bush. I've always loved…read moreMcAuliffe's because you can tell it's run by someone who truly loves what they do. It feels like it is someone's personal garden that is shared with visitors. Sometimes it can be a little challenging to find things, but it is usually a fun hunt. After spending 20 min searching we finally found a row of lime colored hydrangea and one pink one. My daughter happily picked it up and loaded it in the cart as it was the one thing we came to find and she was so proud she was the one who spotted it. It takes a lot to get my teenaged daughter to spend time with me, but today I was able to bribe her with a stop to Snohomish pie co as this was a belated birthday gift to me and we also needed dessert. We wondered down towards the trees on our way to check out when an employee an up to us asking if we found the pink one standing with other hydrangeas. We confirmed yes and she said it was intended for someone else. I asked to take a pic of the tag and she then picked it up and took it away. We were incredibly shocked and disappointed. Although we had a few other things on our cart after chatting with another team member we chose to not purchase. That interaction ruined our fun mom daughter date. As I was leaving I happened to to see the employee and after sending my daughter to the car with our pup I approached to just share with "Mikayla" how disappointed and upset we were both leaving. I wanted to express that it wasn't just a purchase today, but us spending some of our last years/months together before she is too busy for me with her own life. Mikayla was not empathetic an all and acted very matter of fact in that she had no control over it. The fact is it wasn't sold, wasn't tagged, not on a cart and no one was near them. I asked her name and she was away sharing over her shoulder while rolling her eyes "have a nice day". I was already on the verge of tears and although my intention was not to be mad and just express how it had really dampened our day I felt completely disregarded and chose to seek out a manager. After approaching another team member he let me know he'd grab someone to speak with me. "Mikayla" approached and offered to see when they'd get more in and I shared I could easily look online myself or go to flower world. I was able to talk with Anne who seemed to understand what I was trying to convey. I just needed someone to listen to my perspective five. She also offered that they could keep an eye out, but because I was crying I shared it wouldn't change what happened. It's just a plant at a store, but it wasn't just that for us and someone walking around with a radio disregarding anyone but her list of things she needed to do really broke our hearts. Lesson learned, not all of mccaulifes employee exude the same helpfulness and care as the others.

Really I just love the vibe. Browsed some plants, got a candle, will go back for plants when I'm…read morenot all day protesting next time. Come for st planthony, stay for everything else. Oh, and while I was there someone came in with a plant on life support. The two staff helped explain everything really nicely and they came up with a plan to attempt a revival. Soil, pot size, watering regiment avoiding shock...sounded like great answers and I love that the folks there know their plant love!

High quality plants...low quality customer service and vibes! Sadly don't want to shop there…read moreanymore.

I was walking around the U Village one afternoon this week and was amazed by the amount of…read morebeautiful flowers surrounding this business. I walked inside to check them out and everybody was so friendly. If I hadn't been flying out of Seattle, I definitely would have picked up some flowers. If you like flowers, this is a must stop if you're in the U Village.

Love this store and visit every time I'm in from out of town. Lots of great plants, pots, and gifts!read more

Nice selection and great customer service. We were slow to decide, but the staff was very patient…read moreand helpful. Really like our new pots.

Great selection, awesome service! Found here everything I was looking for, and the owners are…read moreextremely helpful and knowledgeable. I am more into terra cotta, but their glazed pots look awesome as well! Great value for money! Definitely recommend!

We spent two hours here just browsing outdoor ceramic pots in all sizes, fountains, statues, and a…read morevariety of wind chimes, wind spinners, and basically anything and everything you might put around your house or in a garden area. We ended up buying three large outdoor pots and a small table-top ceramic pot. Hubs was thrilled to get some broken ceramic pot pieces for free (he has a plan). Service was friendly and helpful with loading and securing the large pots for travel. We will be making time to come here again!

The customer service is impeccable. There were a few hiccups with my order arriving, but the…read morecommunication was excellent and the owner went above and beyond during the whole process. During the shopping process, the owner offered to turn on and run any fountain I needed and was so helpful pointing out options. He really knows his stuff.

Lael's Moon Garden is one of the most special nurseries in the Pacific Northwest. The gardens are…read morebeautifully designed and peaceful to walk through, and the plant selection is incredible. They carry an impressive collection of rare and unusual plants, including one of the best selections of Japanese maples I've seen anywhere. What makes this place stand out is that it's not just a nursery--it feels like a botanical garden you can explore. The staff are knowledgeable and clearly care about plants, soil health, and helping people find the right plants for their space. Every visit I discover something new. If you love gardens, rare plants, or Japanese maples, Lael's Moon Garden is absolutely worth the trip.

We are landscaping our new homes backyard in Lacey at Ovation at Oaktree with a Japanese theme. We…read morewanted to select slow growing trees (dwarf) and bushes/shrubs. They helped us select more than 40 items and they are keeping and caring for them until we plant in September. Great service and great prices.

This small nursery has been around for ages and I have great memories of coming here for a…read morelast-minute Christmas tree, or to check out their farm stand for seasonal fruit and interesting snacks. My recent trip resulted in an impulse buy of a jar of the best mango chili jam and the most beautiful strawberries. You get a level of quality and service that bigger stores would never provide. For example, they will re-pot your plant for free (if you purchase plant and pot from them). And they offer container design to help your plant placements benefit the most from their environment. These are amazing perks for a novice gardener like me! They also offer delivery which is great for getting tall plants or larger/heavier orders home, and have master gardener clinics on Saturdays from spring through summer. Pricing can range from relatively affordable to pretty high - just depends on what you're looking for.

Great selection of indoor plants, found every type I was looking for and more! Owners are super…read morehelpful at advising on plants too and how to take care of them. Lot of pot selections too, and they will repot them for you here in store as well. Plants and pots are priced reasonably overall. Would highly recommend!