Mike was very prompt in his responses, punctual, professional, fair, and helpful. He provides a…read moregreat service for people whose schedules are limited. My Vespa is running great And it was so worth it!

Awesome! Mike has worked on several requests and always does a wonderful job! Latest was a tune…read moreup on my Raider and it's running great!

Cannot express how great Jeb is! A moment or two into a phone conversation and you'll quickly…read morerealize how knowledgeable and professional he is!

Nothing amazing, just good work done here by Jeb and his team. They're limited on a waiting room…read morebut otherwise I'm happy with the work done to my 2015 Vstrom 650

Great place! We have purchased a couple of vehicles here and have had a great experience both…read moretimes! Ben Hazard helped out a ton with accessories for us both times, and he was very friendly and helpful!

Very responsive to a recent inquiry regarding a purchase. Good customer service and the young lady…read morewas very informed on the product. I would recommend.

Honest, knowledgeable, great guy to have work on your bike. I was really impressed by the customer…read moreservice he provided. I would recommend Joe to do anything motorcycle, he knows his stuff.

So, these guys are great. I moved to Carrboro from LA with my Honda CB500X in the back of a moving…read moretruck. With no ramp, and I knowing the bike needed some work, especially if it was going to be my only vehicle, I needed to find people to help me out, pronto. Enter Combustion Cycles. From the first moment of me going 'help!' and driving my 18' van into their yard to unload, to a full service, chain and sprocket replacement and adding handlebar warmers, these guys were great. It's super easy to have a conversation with them about things too - there were some things we talked about doing but I just couldn't afford at that moment and them figuring out alternatives that would tide us over, to getting a rather stern talking to about needing to be better about chain TLC ("I mean, we can keep taking your money but you really should prevent that...". They're also great in a pinch - I'd ordered handlebar raisers and after getting stuck in traffic showed up there at literally 5.45pm, they ended up installing them in 10 minutes flat and charging me quite literally only the minutes they'd worked on it.

I don't normally leave reviews like this, but after weeks of dealing with this situation, I feel…read moreother motorcycle owners deserve to know what happened. We took our motorcycle to this shop for diagnosis of a warranty-related concern. We did not take it there and tell them to repair whatever they wanted and send us a bill afterward. At no point were we provided a quote for repairs before the work was completed. At no point were we contacted and asked to approve over $1,000 in repairs. At no point did we authorize the labor or parts that were installed. Instead, we were informed the bike was finished and then provided what was labeled as an "estimate" after the repairs had already been completed. An estimate is supposed to help a customer decide whether they want the work performed. It's hard to make that decision when the work has already been done. What makes this even more concerning is that the owner later admitted he could not produce any signed authorization approving the repairs. No signed repair authorization. No signed estimate approval. No email approval. No text approval. Nothing. The owner also stated in writing that it was his decision that the issue was not a warranty concern. Rather than contacting the warranty company before repairs were performed, he made that determination himself and completed the work first. Think about that for a second. The shop found time to diagnose the bike. The shop found time to perform the repairs. The shop found time to install parts. The shop found time to create an invoice. The shop found time to decide the failure wasn't warranty related. But somehow there was never time to call the customer and obtain approval before moving forward. Throughout this process, getting answers and documentation was a battle. We repeatedly requested paperwork and records. We were given changing explanations, references to documents that could not be produced, and excuses instead of clear proof that the repairs had actually been authorized. As business owners ourselves, we understand mistakes happen. What we don't understand is how a shop can complete repairs, present a four-figure bill, and then be unable to provide documentation showing the customer approved the work. If you choose to do business here, protect yourself. Get copies of everything. Get every estimate in writing. Get every authorization in writing. Do not assume you will be contacted before work is performed. We certainly wish we had. For those asking what the issue was... Went in for not starting until warm, they found some valves had no clearance and fixed them without letting us know until after it was all said and done, stated it was over 8.5 hours of work. On their website which anyone can view, a customer only authorizes 1.5 hours of diagnostic work, to which then the customer is to be contacted if they need to go further to get authorization from the customer. None of that was done.

Johnathan helped me with a new rear tire for my custom Titan, I couldn't be happier with the…read moreservice and respect I was shown. These guys are honest stand up guys that will standby their work to the end. A man's word used to mean something and these guys will standby their word as if it were a signed contract. Bring your stuff down to haw river at Premier moto and support a local business that deserves it.

From the owner: We are an up and coming dealership,located at 80 Roxboro st. Haw River,NC 27258, on corner of US…read moreHWY 70 and HWY 49. We offer OEM and aftermarket parts for all makes and models ,at great prices with home town customer service. We do Service work and repair,as well as custom work and more. We do it all from Motorcycles to ATVs and SXSs.

I'm not sure where ANYONE has something bad to say about Custom Dynamics Customer Service…read moreDepartment. I dealt with three of them today 10/24/2024 Leigh Anne, Spencer and finally Jeff Fuller. All of them FIVE STAR! Story..... I have a 2007 Street Bob. I ordered a light kit, damn almost 15 -17 years ago. (Where does the time go) It was so long I forgot what I ordered. So I call up with a problem with my triple play because my rear Turn, Brake and Running light are now just turn again. I send my info over to them, but I'm impatient and after sending them an email, I try to jump on chat for a quicker response. First I get Spencer. He was pleasant polite and knowledgeable. But, my phone disconnects from Chat. So i hop on my PC and try and chat again.. This time i get Leigh Anne. She informs me that some one already has my service ticket and asks for my phone number and someone will call me. I give it to her and within 30 seconds. 30 SECONDS! Jeff Fuller calls me. He checks out my pics and lets me know, In the nicest way, " Sir, that is a Harley Davidson Turn Brake Tail light module not ours but, that is our street magic load stabilizer, so lets check a couple of things. Are you near your bike?" I said, "I was" and then ran around the house looking for my keys as he waited patiently. Once at the bike, he asked me a couple questions, had me check a couple things to make sure that the CD load stabilizer wasn't the issue. He then said, "That the problem is most likely the HD Brake turn Running light module" because, the CD product seemed to be just fine. ( Which, we all knew that. He just wanted to make 100% sure". It's hard enough to get people on the phone now a days to help you with their own companies product. But, to get 3 competent, and respectful people who spoke clear English , Is like a unicorn sighting. I can't stress enough, that they were polite, kind and in no way shamed me for calling in with an issue on some product that wasn't even theirs, let's not even mention that the product that was theirs was almost 20 yrs old. I'm guessing its probably out of warranty! In the End, it was the HD part that was bad. Not Thiers. Yet Jeff still took the time to help me diagnose the issue before we ended the chat. So, anyone that says anything about their customer service department is either mistaken, high, or both. All three people I dealt with, were exceptional. Thank you to Custom Dynamics and the Custom Dynamics Cust Service Depart for being what is missing nowadays in most businesses. Good People who care, are knowledgeable, go above and beyond, and who know what Exceptional Customer Service is! ps Now I'm ordering my new Triple Play from Custom Dynamics. Thank You. Respectfully, AAron S. Ventura CA.

Paid for Next Day Air and four days later go an email saying it was delayed. Custom Dynamics…read morerefused to do anything to but a store credit for the shipping cost. Erin Armitage is a rude nasty customer service person. Do your self a favor and go somewhere else. I will try and post the things they said.