Having eaten at other Boojums we were expecting a good burrito. But from start to finish the experience was awful. It was cash only on the night in question which prompted long queues. When we got to order at the counter, the staff seemed more interested in entertaining themselves and being jokey than actually listening to what we were ordering. Out of the 4 orders there were mistakes in all of them and the guy at the till kept forgetting to give people what they'd paid in advance for. The food- these burritos were freezing cold. Luckily I had a veggie one so it wasn't so worrying, but the others I was with ordered beef and chicken and it was luke warm on the outside and freezing cold in the centre. That's not safe. It was as if the heat had turned off in the hot counter and none of the staff noticed. The 'Mexican' rice just tasted like basmati smothered in soya sauce! There was an aftertaste of cheap sunflower oil off everything. We sat inside. Loads of uncleared dirty tables. There are enough staff I think, they're just not interested.
Something needs to change in this place, it can only run off the steam of the Boojum brand for so long... Go eat at El Patron up the road. It's independent, clean, very tasty and the staff are fantastic. read more