I hired Pool Geek to come out once a week for their regular maintenance program. I noticed my pool…read morewas still dirty after service so, I decided to set up a camera. I found out that they were in and out in less than 10 min and never vacuumed or brushed the walls of my pool. Their website says: Service Includes: Testing of pool water chemistry Addition of chemicals needed for water balance Skimming of pool surface Vacuuming of pool floor Alternating weeks of waterline cleaning and wall brushing Cleaning of pump and skimmer baskets Backwashing of filter as needed I let them know what happened and sent a video attachment. They offered to give me a credit for one service. They had been out over 20 times. Remember to Inspect what you expect, if you choose to hire them in the future.

Spoke with a manager to set up services, manager was rude and disrespectful the entire conversationread more

Chris in the service department is the best. It is always a pleasure dealing with him. When you…read moresee Chris it is probably because you have an issue with your pool. He is so friendly and he get right to work and communicates the issue as he goes. My wife and I agree that when we need service again, we will wait an extra day or two just so we can have Chris as our service technician.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

MG from EMI serviced my cover, thoroughly checking all components, replacing two pulleys and making…read moresure it was working properly.

Their technician James came to my house in a timely manner and spent hours repairing a series of…read moreproblems with my pool cover he communicated very well and resolved the issues to my satisfaction

We did a 2 bathroom remodel at the same time - these guys are THE BEST!! So professional and really…read morenice - they came right over the same day and fix the issue we had in our shower really quick. I bought the wrong handle and Mike called around and found the correct item and then he even drove 1/2 hour each way to go and get that part for me. I highly recommend this company -- Mike / Zack work well together and make a wonderful team. Thank you again for helping us today.v

From the owner: Specializing in: - Bathtubs & Sinks-Repair & Refinish…read more- Garbage Disposal Repair - Plumbing-Drain & Sewer Cleaning - Sewer Contractors - Tanks-Removal & Installation - Water Heater Repair - Bathroom Remodeling - Pipe Thawing - Sewer Cleaners & Repairers - Sump Pumps - Plumbers - Building Contractors - Gas Lines-Installation & Repairing - Building Contractors-Commercial & Industrial - Pumps-Service & Repair

Called sailor pool and spa to ask if they could help me with my jetted bath tub that had mold on…read morethe jets. Rachel got back to me within 24 hours and connected me with one of their experts names Sean. Sean was extremely kind and gave me some advice over the phone free of charge since it was an easy fix for me to do at home. The fix worked and was very much appreciated! Seems like the business is very customer oriented, friendly, and professional!

They sold me an auxiliary pump that they told me I needed for over $500 plus labor when it was $149…read moreonline for the same pump. Also during the install of the pump, they only put back 2 of the 4 bolts that hold the pump down - they said I didn't need 4 apparently they were difficily to access. Furthermore, they left 3 screws that held the cover on sticking out not tightened. Based on that, the service they provided made me question their workmanship and integrity. I feel that they took advantage of me. Would not ever use them again !!

Review #479 June…read more30, 2024 - Sunday First I Am Pleased To "Add This Business & Now Write As First To Review with 5 Stars!" I was referred to owner Tony at Brosio Pools, from Dolphin Pool Store where I purchased a New Liner, Flood Pad and Wall Cove Kit for My 15 x 30 oval above ground swimming pool in April. I left a message with Tony on April 22nd and he promptly returned my call the next day to talk installation and with a good price to complete the job before the Memorial Day weekend. On Wednesday May 8th Tony and his 4 man crew were on time at 12 PM as he confirmed the day before, he already had a customer in the morning. The project was to remove the faded 12 year old liner, smooth the sand from tree roots already removed and install a Floor Pad and Wall Cove Kit then the liner which is the SAME color and liner pattern as years before but more true blue in color ! :-) The Service Requested, Quality & Value from this pool installer company is 5 stars ***** Brosio Pools, Inc. was very professional, with organization, and no issues or problems throughout the home project and completed in 2 1/2 Hours including clean up! The guys all had jobs to perform whether inside the pool or outside with the railings and ledges to remove and install back like medical surgeons! :-) I was impressed with the three guys that cleaned up when the installation job was completed to raked the lawn, then cut up the old liner to dispose of by placing it in the liner box for garbage. Great Teamwork & Organization! Thank You Tony & Crew at Brosio Pools Inc., Swimming Pool Contractor of Imlay City for a Fantastic Experience From Start To Finish! I RECOMMEND this company for new or old installation replacement! My Photos of the Backyard Project are posted from start to finish! Tony also Serves Macomb County and nearby areas. (810) 841-7648 Online Estimates - Onsite Services Above Ground & Inground Pools High Rates on Angie's List, Nicelocal.com, reviews.birdeye.com 1st On YELP Too !

From the owner: We have been installing swimming pools of all types, replacing liners and servicing pools for 25…read moreyears. We are licensed and insured. The owner is always onsite. We also are a full service contractor that installs custom inground swimming pools. We service Lapeer, st.Clair, Oakland, genessee macomb counties and more. We pride ourselves on being a family oriented business that cares about our customers from start to finish.

I was charged $249.00 for a repair to my spa because this company is using a play on words for…read moretheir service call. Here is their quote wording, read carefully. Check my google review. Unhappy long time customer of this company. No company charges $249.00 per hour, unless you use a play on words. Diagnostic Service Diagnostics Service: Our diagnosis includes troubleshooting your pool or spa equipment. With this diagnosis, we will provide a quote to the customer for the repairs, if needed. Your quote will also include a credit of -$100 towards the labor of the repairs. * This credit only goes towards the labor of the job, credit will not go towards the parts for the repair. *

Our outdoor hot tub has always had a small issue where it would trip itself off once in a while,…read moreand just needed to be reset with the breaker, however, recently (late November in Michigan) it was tripping out every day, and I was about to pull the plug (see what I did there) and winterize it, and sell it in the spring, when my wife suggested I call in the experts. Well, in came Affordable Pool & Spa, arrived on time, within a couple of days of my call, diagnosed the problem, explained it clearly, ordered the part, and within 2 weeks, our hot tub is back giving us a wonderful spa for the winter. Great job guys, would highly recommend, and would use you again with no hesitation.

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

Nathan Luth, the owner of this company, is very professional and will do what he can to accommodate…read moreyou however you need. From the start, he was courteous and helpful. I called to get a quote last summer, to be able to plan accordingly for our new patio. He was helpful then and his prices were fair. My Husband and I called him early (February) to be able to schedule our patio be installed early in the season. Our family was planning on traveling for business for an extensive amount of time and he promised us it would be finished during the time we would be home. Our plans fell through and we had a little more wiggle room, which was good because with all the rainfall we had this year, he had to put the job off a little bit, to catch up on back logged jobs (that had to be put off due to rain-outs). He was easy to reach and always returned my phone calls. I was a little leery at first, because of a negative review I saw on here. I asked him about it and he told me honestly what had happened. If you look at her review, you can see she does say she was happy with his workmanship. So I trusted, it was a miscommunication, and you just can't please everyone all the time. Let me just say, I am not very easy to please, I have high expectations and I had very high hopes for this project. Nathan and his crew delivered. From the beginning when he met with me to go over color and pattern choices. And he always responded when I bothered him with quick silly questions. His crew was very professional and nice, they cleaned their mess completely and the process went great, even though we had rain during the job (go figure, lol). The finished product is AMAZING!!! I get so many compliments and have even invited neighbors over to try and get them to do it too. :-) We love our new patio and I would highly recommend Stamped Concrete Inc. If you are truly unsure of his work and how he treats his clients, let me assure you, we are not located in an 'expensive' neighborhood and he treated us very well. I also encourage you to ask him about any misgivings you may have. The best way to choose someone to do a big job for you is to be honest. I think he is fair and professional and I am happy I trusted him with our patio job. Thank you Nate for giving us a beautiful patio and expanding our living space!! :-)

We contracted Nate to replace our driveway and porch steps in 2022. He was rarely on site to…read moremanage a sloppy crew who left concrete chunks in our landscaping, concrete wash in the street gutter, splatter on our bushes and metal pieces in our lawn that we picked up for a week. The crew also cut our landscaping lighting line which my husband fixed afterwards. We sucked it up and let that go, the driveway and steps seemed ok, although the driveway edging on one side is jagged instead of a smooth edge and when I pointed it out, he blamed that on us saying we said it was okay to follow the landscape rock edge, so now if we ever replaced the landscaping rock wall, we have a jagged edged driveway that looks like crap. I've never seen a driveway look like that and would have never have thought that was a good look or approved that. The stairs, now later have a long wide crack along the entire step. His crew also cut a saw line straight up the center of the two solid steps- never have seen that on anyone's steps. He said it was to prevent cracking and obviously that did not prevent it cracking. The base corner of one step is also disintegrated. The driveway has pitting and the surface is crumbling in areas. I emailed Nate twice to ask about his process to address the issues, he never responded, so I called and he told me I should have told him earlier and that he can't fix everyone's cracks in his jobs and definitely not for free. He argued with me, so I basically said so you're telling me there's nothing you can or will do and I was so angry I hung up, what a waste of a call. It would have been courteous of him to be understanding of our disappointment of such an expense. I told him I would be making sure our neighbors knew I would not recommend his company. It was only after that call ended that he texted and offered to come look at it and IF it was something simple, he would fix it. I sent him the address and haven't heard from him since. His friends in the area were quick to jump to his defense on line and bully me on line for posting my opinion to not recommend his company. Nate is charming to get the job and your check and afterwards is rude, difficult to deal with, unresponsive and always argues that he is right, never apologizes in any way for any problems that you encounter. Find someone else for these expensive projects. I have dealt with many other contractors for our home who care about you after their work which has been quality, is complete and always are happy to check in to ensure you are satisfied down the road. A little humility and genuine care goes a long way, and this is not that guy.