Disastrous (and that's being nice).
Not sure if it was our waiter-- or what... but all I can say is "Disastrous".
Couldn't believe this place was packed on a snowy blustery Tuesday night. Maybe its a new establishment around here? I've been to Bonefish Grill's across Florida, good stuff. Bonefish Grill in Canton? Disaster.
I don't have the energy for the effort it would take to review this place-
let's just do the cliffs notes version, shall we?
- Appetizers: Bang Bang shrimp, Beef & Ginger Dumplings really the only thing worth eating. Except...our waiter brought one of the appetizer out after my entree.
- Skip the Caesar, it was inedible. Bonefish House salad wasn't bad. Could be more generous with the hearts of palm (there was literally 1 slice).
- Waiter didn't bother explaining about salads coming with entrees...or that we had a choice of 2 sides with each entree. For that matter, he didn't even bother asking what sides we wanted....Guess he just picked them for us! haha.
- Entrees came out while our appetizer and salads were still on the tiny table for two.
- Did I mention that the waiter removed the salad plate without even asking? He literally reached for the salad plate and picked it up. Still had half my salad to finish! Oh well, guess he decided we had enough salad for the evening.
- Special Of the Night, Lobster Thermidor Dorado (described as Mahi Mahi topped with lobster, lump crab and a velvety sauce) Yes, by all means please order this if you like COLD fish. Cold as in, brrrrr (this isn't a sushi joint)...they just topped it off with warm lobster sauce. No lobster, no lump crab in sight. Just warm lobster bisque sauce.
- Waiter no where to be seen... we are just staring at our plates of cold fish.
- Waiter still MIA.
- Waiter now brings out our other appetizer (it was the dumplings btw). So now, we politely tell him that the fish is cold, the sides (he selected for us) are cold, and the only lukewarm thing on the plate is the sauce atop the fish.
- Whats worse than cold fish you ask? Reheated Fish.
- What on earth could be worse than reheated fish? A Waiter who goes out of his way to lie to his customers. For no good reason!
dialogue, Waiter to Me: "We had this fish made from scratch. We didn't just heat it, the chef prepared it from scratch and made you a brand new one".
3 minutes later he returns....
dialogue, Waiter to my Dining Companion: "You didn't hear me earlier- you were on the phone... we got you a completely new piece of fish, from scratch- just for you. Brand new piece."
Meanwhile, we slide the disgusting mush (apparently squash)... Guess what? Surprise, Surprise! It's the original piece of fish, knife mark and all. They(He?) turned the fish 90 degrees, covered it with mush and stuck the whole damn plate in the oven. The plate literally burned my finger when it was on the table. Oh, and by the way- it had zero flavour. None. Nothing. Nada. Zilch....
This waiter was so animated and over the top with the dramatics while lying to our face, (He was either coked out..... or I'm thinking maybe he was a theatre major?) Whatever. Had he just came out and said "We warmed the fish for you, let me know if this is better" that would have been fine.
Why bother telling me a lie to my face TWICE and insulting my intelligence? Give me one good reason- Do you think people are stupid? No man, you are stupid.
The manager wasn't even really apologetic- she wasn't budging. Just trying to make small-talk with us and avoiding the topic of the lying waiter- which I thought was ridiculous. Did the manager instruct the waiter to reheat the fish and lie about it? Is that their policy- Is that how Bonefish Grill does things? Look, reheat the damn fish- but don't lie. And if you're gonna lie at least be smart about it. Don't just pile a whole bunch of shit on the plate to cover up my old knife/bite marks.
Only when I mentioned that I'd hate to give them a bad review on yelp did the manager offer to comp the entree. Diners, you've been forewarned...but like I said, maybe it was just the waiter.
(By the way, the waiter never apologized. He just sheepishly hung his head between his tail. Hope he learned a lesson: don't ever think your customers are gullible. The last laugh was on HIM, not us.) read more