Cold side dishes potatoes under cooked .. drinks were wrong sad This place needs to close ! The place was empty and we had to wait for a table ... then the table cloth had stains on it WTF!!! read more

I enjoyed a wonderful evening at bone fish grill the Yelp elite 19 pass I was out in full effect Bonefish Grill staff and manager were so professional and attentive to all Yelp elite personnel the food was hot and delicious they served from Bang Bang shrimp to shrimp and scallop to ice train to a pasta dish brownies they served at all everything was so delightful. Bonefish Grill staff is a number one. read more

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The food is average at best so if you come hungry you may not notice that the seafood is not that fresh, some items are under or over spiced, expansive drink menu, but good service and social distancing/sanitation precautions are in place. I left here full but disappointed. read more

Bonefish is always consistent, and I think that's one of the things I like most about it. I discovered Bonefish while in grad school - there was a location mere steps from my townhouse, so I dined in and ordered take-out on the regular. As a result, I've tried a bunch of menu items and everything has been solid. In fact, I don't think I've ever been disappointed in a Bonefish meal. The cocktails are strong (and tasty), the food is delicious, and the service is typically stellar. So what does a typical meal Bonefish experience look like? Well, if you go at a prime dining you, then you might have to wait a little bit. But this can be easily avoided by calling ahead and making a rezzie (duh, I know the same goes for any popular restaurant, but I figured I should mention it). Once you're seated, the staff always asks if you've been there before, and if not then they explain the menu. Again, standard at some restaurants, but this literally happens at Bonefish every single time. Now comes the food. They start you off with bread and an olive oil/spices dipping sauce. Despite the carb overload, I have a hard time turning it down. If you're into an app, I recommend the ceviche or the bang bang shrimp. By the way, the shrimp's just $5 from 4pm-close every Wednesday. My standard dinner order is the salmon and grilled asparagus salad. The salad's pretty massive, with a generous piece of salmon serving as the icing on the cake. The vinaigrette that accompanies the salad is light, and pairs perfectly with the fish. Oh, and the salad also comes with fennel - Love. I always take home at least half, and it's still delish the next day. I'm always a fan of two meals for the price of one! Yes, it's a chain, and yes, the locations are reminiscent of one another, but the food, service, and atmosphere are consistent. And consistent in a very positive way. Certainly a solid choice when in Short Pump. read more

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The service is hit or miss at this location. The Midlothian is much bigger to serve the area. Considering that people come all over Richmond and out of state to Short Pump, this location should be much bigger. While this location does take reservations, not all employees that answer the phone know this which is a fail for this location. I'd love to see his location take some tips from some of the other larger locations (or other locations in general) to enhance their customer service. Undercover Boss would be a great idea for this location. Staff aren't very friendly. read more

Two stars feels a bit harsh, especially since the staff tried to be accommodating. But "meh" describes my first visit to Bonefish Grill. My 14 year old niece wanted to come her for her birthday celebratory dinner so she could dine on her very favorite thing of Bang Bang Shrimp. So that is what we ordered, one for each of us. But it never arrived. Everything else did, even complimentary chocolates for the birthday girl and then the check. But no Bang Bang Shrimp. So when we inquired about the shrimp. Apparently, the kitchen never got our order. Unfortunately, when the shrimp finally arrived it was only 1 order. I reminded the staff that we had ordered two. By the time the second order arrived, we asked if we could just have it to go. I very much appreciated the staff and their efforts. As it turned out, Bonefish comped us for the two orders of shrimp. While not necessary, it was certainly a nice gesture and very much appreciated. read more

We went here for a birthday celebration and enjoyed our meal and our server. The special Butterfish entree was delicious, and our server, Dej, was attentive and had great customer service skills. We will go back there again soon! read more

Went yesterday at 4:00 and ate at the bar. Over the top service and food was fantastic. 1 salad enough for two.

We had a party of six at 5:30 Friday night. The Dinner Crowd hadn't picked up yet. The group thought the Waiter was very polite and helpful with our questions. We ordered Drinks, Appetizers, and Entrees. Everyone was bragging about how great their Apps were. As they finished the Waiter asked, "How were those Appetizers?" I said, I don't know, I never got mine. He said let me check on that and he left. The Entrees came out, they looked awesome! The Manager came out to apologize for the App so I told her I didn't want it now. While the group talked about how great their meal was, I didn't get my entree. Oops, now the soup comes out. I sent it back. The Waiter comes out again, "I don't have my Entree!" What? Let me check on that. Everyone finished their Entrees then mine comes out. I told the Manager to box it all up, I lost my appetite. "Is there anything I can get you?" I said a Cheeseburger as the group ordered Dessert. Guess what? The cheeseburger came out as they were finishing up the desserts. This was not the first timeI'd had a problem at this location but definately the worst. I told the Waiter and Manager that I would not be coming back. I'll admit, the microwaved food was pretty good on Saturday. read more

Bonefish Grill - This is my dinner after everyone else got their meal and ate it. Everyone got appetizers and entrees will I got nothing. - Seafood Near Me - Glen Allen, Virginia

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On line ordering was annoying - they deceptively add on 20% SERVICE FEE after we had already added a tip. Waitstaff could have cared less - did not have to earn their tip. Avoided our questions about the fee. Very annoying - very deceptive! read more

Another restaurant located in Short Pump, another disappointment beyond measures. Without any further delay, here is my review... The Good: Taste- At such an elegant, upscale and classy restaurant like Bonefish Grill, one can only expect that the food be fresh, never frozen and they are on point. I ordered the Grilled Salmon with two sides and I was not disappointed with the taste. The flavors and delicate texture of the fish were amazing, amost as amazing as the Pan Seared Salmon from Cinebistro. The Bad... Everything else: Location- My date and I went to this restaurant at 5:45pm on a Saturday. Can someone say BIG MISTAKE? Short Pump during this time of the week is very busy and congested. Since there was no parking anywhere near the restaurant or side streets, we had to drive around one of the parking decks for 25 minutes to find an open space. Service/Hospitality- Upon entering the restaurant, there was an overflow of customers waiting to be seated. We put our names on the list and they said it would be a 20 minute wait. 20 minutes quickly turned into 35 minutes before the buzzer went off. We were then seated at a table and no server came by to greet us until 5+ minutes passed. After taking our orders, the server did not come back at all unti the food came out, which was roughly 25 minutes later. Portion Size- For as much as the Grilled Salmon entree costs, I was expecting to be full off of the meal, but as you can see in the pic posted, the portion size is big enough for a 13 year old child, but surely not for a growing man. Overall- Bonefish Grill has great food and may be considered a sophisticated eating establishment to some, but with this particular location, I would not recommend anyone eat here unless they truly had to. It tends to be overcrowded, the service is subpar and parking can be an issue. I have been to the Bonefish Grills in Chesterfield and Fredericksburg and they have not given me nearly as big of a headache as the one in Short Pump. TWO STARS read more

Bonefish Grill - Grilled Salmon (Regular Size), Garlic Mashed Potates and Carrots. - Seafood Near Me - Glen Allen, Virginia

They forgot to serve my daughter's meal. After reminding our server, it came after everyone else was done. Friendly service. But, skip dining here when they're busy. read more

The service was fantastic and we got seated after only 10 minutes. I ordered the old fashioned cedar plank salmon which I believe is on the specials menu. The sauce on the salmon gave it a sweet taste, the salmons crust was very good. The ambiance was also very good, there was music playing in the background. Our server was extremely kind and helpful with what we needed, he constantly asked us if we wanted to refill our water instead of just filling it. I did not get the servers name, but i hope he gets a raise. Overall this was a great experience and I would recommend this place to everyone looking for some good fish and many other things. read more

The place is nice and the service is average . However the food is really bad. We were a group of 4 and nothing tasted good except the fries! My lobster tail was raw and did not smell good. The crab cake falls apart. The salmon was dry and tasteless. The other fish fillets were also undercooked and tasteless. I'd give them 5 for the cleanliness and social distance seating. read more

Wow! Am I at a Five Star restaurant?? Because that's how we were treated the moment we walked in. Appetizers amazing! Bang Bang Shrimp and Calamari. For dinner we both had the Chilean Bass and words cannot explain how amazingly delicious this was. Desert we had the carrot lava cake and again it was just delicious. We were truly blown away tonight. What a great find. Thank you Tim, Chris and John for such a beautiful evening. We will be back. Keith & Deb read more

We went to Bonefish Grill in Short Pump VA for Valentine's Day.....yes one of the busiest days in restaurant world. We were seated immediately but were not served for the first few minutes. When we asked about our server we were immediately helped and the manager was extremely apologetic. We were given a free appetizer and a free drink. Given that it was Valentine's Day we expected there to be bumps in the road but we had a fabulous experience. We never felt rushed to order or to eat our meal. The manager was wonderful as was our waitress. It's always one of our favorite spots for celebrations and it will continue to be. read more

I want to love this restaurant, but each time I'm a little underwhelmed for the price. Ordered the sea bass last time and It was a little undercooked but overall a good portion size. I think there's better options for seafood in Richmond for the price. read more

Bonefish Grill - Seafood Near Me - Glen Allen, Virginia

We had a nice meal... the place got crowded quickly and the staff handled it very well. Our waitress was very attentive and very pleasant. The food and the presentation was very good. read more

Amazing Seafood that I enjoy that I recommend bonefish grill as one of the top places to eat at short pump

Do not pass Go, do not collect $200, just come here to get the bang bang shrimp (or bang bang shrimp tacos). The bang bang shrimp were the highlight the couple of times I've been here, everything else I've tried (crab cakes, corn & crab chowder, sides, etc.) has just been okay. I never had an issue with service here, and the ambiance has always been nice and inviting. read more

Bonefish Grill - Bowl of corn chowder with lump crab - Seafood Near Me - Glen Allen, Virginia

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After 3 weeks and email reminder finally got my "package" in the mail - four 25$ gift cards...I'm still debating if I'll go there again...

I had the BEST lunch at Bonefish Grill the other week. I was completely shocked, to be honest. The only thing I have really loved from there in the past has been the bang bang shrimp and bang bang shrimp tacos. I was immediately intrigued when I saw the new lunch menu. I ordered the Tuscan Salmon bowl and I'm still thinking about it 3 weeks later! This bowl comes with grilled salmon atop a spring mix with crispy gnocchi and tomatoes tossed in a citrus herb dressing finished with pesto and grilled lemon. I looooved the flavors in this dish and thought everything was cooked perfectly. It really was a standout for Bonefish Grill and I look forward to returning. read more

Passing through Richmond this evening and the three of us decided on Bonefish for dinner. I used the app to get a table which as it turned out wasn't necessary but that was easy and upon arrival we were a seated right away. We were fortunate enough to get Cameron S as our server. He had a trainee with him and she hopefully took notes. This was the best, most attentive service without being intrusive or overly familiar, like 1990s Outback Steakhouse was. The meal was very good. I had the striped bass, my wife had the Cobb salad with shrimp and our son had the spicy tuna bowl. It was my birthday dinner so a creme brûlée was the dessert. Cameron even stuck a single candle in that as a nice touch. Okay he was 44 candles short but better to underestimate age, right? Anyway the meal was very good but man I wish I had service like this on the regular. Walking out my wife and I thought back and couldn't really remember when we've had better service. Thanks for a great dining experience! read more

I decided to take out my sister to a nice date at BoneFish. We came on a Sunday night, and the place wasn't packed at all. Many booths and tables were open, so I had asked if we would be able to get a booth seat just so we would be able to face each other while were eating instead of at an awkward table of four. The hostess said that we wouldn't be allowed to sit at the table because there were only two of us. I happily obliged because that's true for a lot of restaurants and decided that's fine we can just take whatever you give us. Then she proceeded to seat us at a table in between a birthday party of 15 people, and another party of 8 next to us. We saw all the booths were open, but as she stated, it would only be for parties of 4 or more. Now over the course of our dinner, not only did every booth get full, but it was all couples! I wasn't too mad that they didn't give us that seat, but it was so uncomfortable being smack dab in the middle of two large groups. We hoped the food would help our experience. We ordered The wood grill shrimp and the Bang Bang shrimp tacos. I think because of the large groups present most of the orders were backed up so we didn't mind the wait;however, our food was lukewarm at best. I think by then we were frustrated and just wanted our meal finished. The flavor was a 10/10 but because of the temp it just didn't taste right. I want to say I will be back because the food was good;however, due to the service, I find it unlikely. read more

I've been here before COVID and while COVID ! Awesome place to come have dinner or lunch very friendly staff always wearing a mask as well!!

I came here twice , 2 weeks apart. Food was great! Both times. Awesome variety and fresh fresh fresh. The staff makes your experience... ask for Enzio and he will get you the advice you need for an awesome meal. Thanks to Brianna the manager for running a tight ship with a good crew. read more

This is a fresh fish restaurant that we frequently go whenever we visit family in Richmond, VA. We had a delicious sea bass stuffed with fresh crab, accompanied by string beans delicately prepared with real butter. The tables have clean white linen tablecloths. As to the service, our waitress was very attentive. read more

The food was pretty good, although the portions were smaller than that in comparable restaurants. From the moment he came to our table of two couples, the assigned waiter--an older, stocky, mustachioed man--seemed preoccupied and somewhat upset about something, almost wishing he were somewhere else. That negative vibe carried throughout the entire evening. He was inattentive to our discussion on wines, and only responded when asked a direct question, albeit with a curt reply that seemed like it was just to fill that square. He was silent unless asked a specific question, looking anxious to be done with the order. Three of the orders were main courses, and one was a salad. He brought out the salad within a few minutes (again, not saying a word, just placing the plate in front of the lady, along with the breadplate). He disappeared for some time, not bothering to stop by and give any updates on where the rest of the meals were. After what was about 20 or 25 minutes, the rest of us were served our meals--by another waiter. The assigned waiter was walking around the restaurant, so we weren't even sure if he'd checked on our orders. We had considered ordering desserts and more drinks, but given the icy reception from the waiter, decided not to. We asked him to split the bills for the two couples--and he knew what each of us had ordered. Instead--clearly to minimize any work on his part--he told us he simply split the total in half and gave both of us gents the two bills. The tip I left was really for the house. The old waiter didn't earn any of it. I won't be taking my date to the Bonefish Grill again, as that name itself carries a new meaning: we got "Bonefish Grilled" by that waiter. read more

This is an amazing restaurant! The staff was very sweet, we were celebrating our anniversary and they were very kind to us. The waitress was awesome and the food was absolutely delicious. The blackberry sangria is my all time favorite. We couldn't have asked for a better dinner experience. Loved the appetizers and the entrees were cooked perfectly. Thank you so much! We will be back! read more

After two recent visits it is obvious the staff picks and chooses who is welcome and who is not. First visit the hostess told my son and I there would be a 20 min wait then proceeded to seat a couple that had just walked in behind us.There was plenty of tables available. She had to walk around and behind us. They did not have reservations. When the hostess decided she would seat us my son questioned her and she stated she had not seated them before us. I told her she had walked around us to great them and yes they were seated before us and we heard the conversation. The hostess gave no reason and proceeded to argue. She kept saying several times " no I did not." Not very good customer service. We let that go and when we returned the following week my son noticed on the bill the waiter had added three dollars to his meal. When questioned he gave some ridiculous explanation about taxes. My son pointed out that taxes were added at the end. The waiter kept arguing till I asked for the menu pointed out the price on the menu and told him that was that. He stated he would speak to the manager and after a lengthy period of time came back and stated it was removed. Needless to say we won't be going back. What a shame. We tip generously and are always very courteous and thankful of the staff. Looks like they will be learning a hard lesson. read more

Wanted some good fish and this place has it. Tried the grilled Rainbow trout. Good flavors cooked just right. Steamed broccoli with mashed potatoes. I ordered fresh green beans but the kitchen messed up. I didn't say anything , didn't want to wait. It was okay. Our server was Hannah B. Very good server. And pleasant. Always smiling. Will come back. read more

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Blair was our waitress / server. She was friendly and made excellent recommendations. She gave us time to look over the menu and enjoy our meal. Food was excellent and one of the best meals we have had so far. Hostess was friendly and plenty of spaces to eat. Never saw a manager to give praise, so your team is working hard to make the restaurant a success! read more

I ordered from Bonefish Grill while socially isolating. First of all I requested having my order left by the door, but my deliverer stood holding my order. When I asked through the door that he set it down and step away, he acted as if he did not understand English and simply stood waiting for me to take it from him. As to the order itself, I had gotten Bang Bang Shrimp...there was an ample amount, a good value for the cost. They were very crispy and came with a delicious dip that added just the right kick. Additionally I ordered the Chicken Marsala. This was an utter disappointment. The portion was less than half what should be expected for the $price charged. Next we move on to the dinner size salad. This was also extremely disappointing. A blend of lettuce, hearts of palm, Kalamata olives and sunflower seeds. At $9.99 one would think that a dinner size salad should be able to stand as a meal, however this was not the case. There was maybe a cup and a half of lettuce, toe hearts of palm slices thinly cut, two olives and a tablespoon of seeds. Finally I ordered a Coke Zero...$3.25. I was delivered a small 12 oz plastic cup half half filled with ice. Overall, I was really dissatisfied and would not consider ordering from there again. read more

Had a fantastic date night with my wife at Bonefish on Friday. We made reservations, and were seated right on time. We usually get the Bang Bang shrimp appetizer, but opted for the special imperial crab dip -- we were happy with our decision. We each got our staples for entrees. salmon for her, and crab cake / steak (filet) combo for me. Delicious as always. Staff and management were all super polite and professional. Our waiter, Skip was superb. Always pleasant and helpful. We'll be back soon. read more

Tonight would have been a complete disappointment if it wasn't for the Amazing General Manager. (I would have given two start, but he really made tonight the best) We came a couple weeks ago and the waiter mentioned a special the was going to be running until the end of February at least if not longer. We came in and right away asked about to the waiter when he came to take our drinks. He said he wasn't sure which options it came with since he didn't see the special on the list, and he was going to ask the manager. He came and dropped off our drinks and walked away quickly without explaining. We thought he was coming right back, but he didn't. He proceeded to go around to his other tables taking orders and everything, then finally came back. We reminded him again, so then he left to go ask. Then finally he came back a few min later explaining they didn't have it tonight but t would be back in a couple weeks and asked if we wanted to speak to the manager, I said if there isn't a special why bother him and waste his time. So then he gave us a few (really more than a few) more min to look over the menu again. I wasn't happy because I'm not a fan but my husband is and I only agreed for the bang bang shrimp. If we knew this sooner we would have gone next door since they had the same special until he end of the week!! (Which I would have preferred) Anyway, after ordering and bringing bread then the salad, the manager came over. I explained the situation and he said no problem, it's a special that corporate does to boast sales every few weeks for a very limited time, and it's best to check the website to know if it's offered that day. But since that's what I wanted he went ahead and brought us an extra salad and the shrimp and said we could get the desert too! The special would have only been two dollars more since we ordered higher menu items. He still gave it to us at the special price even though we ordered higher menu items. He went and grabbed a the extra salad and shrimp within a minute. This really made our night. He was extremely nice and took time to explain things. When it came time for dessert our waiter asked if we needed a menu, I asked if we were limited to options and said we could get anything. A different waiter brought the menus a few min later and suggested the limited time chocolate crème brûlée, but let us know that it would be pretty if packed. I decided I'd eat a few bites and take home the rest. It was the best dessert I've had in a long long time, and I wish it was a regular menu item. I mentioned it and said how amazing it was to the manager, and he agreed but then explained the corporate policies with rotating some special desserts. Then he was kind enough to help explain how it was made so I felt I might be able to try it at home myself. It was made 100% from scratch, and YUMMMM!!! Now this would have been our last trip to bonefish in years, if it wasn't for this manager. (I have never had good luck ordering regular meal items, even tonight). Though the bang bang shrimp and tonight's dessert more than filled me up!! read more

Bonefish Grill - Chocolate crème brûlée! YUMMM - Seafood Near Me - Glen Allen, Virginia

I like Bonefish Grill. I am big on customer service and the great service that our server Tawana gave was impeccable and welcoming. She was attentive and knowledgeable about the menu and she had a very pleasant disposition. They have the best appetizer in the Bang Bang shrimp. The shrimp was tender and flavored perfectly with spice and sweet and the serving size was perfect to satisfy but not fill you up. I had The Hawaiian wild orchid martini and it was lick lipping good. It needed a bit more alcohol but the flavor was on point. I also had the crispy calamari and that too was tasty and not over fried. Try the macadamia nut brownie and espresso martini for dessert and that will top off your evening . read more

This visit started out dicey as we were seated about an hour before closing and sat about 10 minutes before anyone came over (in which I went to the hostess stand after about 6 minutes to inquire if we had a server). I guess there was miscommunication and finally someone came. Once we were attended to, all was well. Food was good and service was okay once we got it. Just have to lose a star for not adhering to the most basic service skill in the books-dont leave me hanging and looking thirsty. My fave is still Hull St location, but honestly service should be consistent at any, so will return and try this location again. read more

Ordered through UberEats and one full meal was left out, soup was in a flimsy styrofoam bowl that had melted into it despite the overall meal being cold when we got it. Saw on the app that the driver was waiting for the food and came promptly to our home just moments away, so it apparently sat before being given to the driver. I don't fault the driver who just picked up a packed bag, and Uber did right by crediting, but Bonefish just dropped the ball. I don't recommend for takeout. read more

Bonefish Grill's food quality and service have been consistent during my patronage of this restaurant's location. I ordered the rainbow trout and was very impressed with the flavor. I paired the fish with a glass of Malbec wine. Excellent combination! My server, Keirsten, was very attentive and very knowledgeable. She gave me excellent service. I never had to wait for anything. If you are in the mood for a nice fish dinner, I definitely recommend this restaurant and location. read more

The food was excellent as usual, Enzo waited on us and was very personable and attentive to our needs.