I have to share that I recently had a great customer service experience with Bonded Cleaners. I had a wedding dress that has been in storage for a many years. There was oil marks on the dress from an incident on my wedding day. Bonded Cleaners went above and beyond to make sure it looked pristine and the same as my special day. I highly recommend them! read more

I urgently needed my second dress for my wedding pressed for the next day due to delays in shipping. I called every single dry cleaners in modesto and ceres and got scoffed at. When I called Bonded Cleaners, the woman who answered was so sweet and understanding. She said they close in 15 minutes but if I made it over quickly they'd be willing to wait for me. I appreciate so much how accommodating and nice they were in a time where I was in high stress. Pricing was SUPER affordable, there was no up charge for me needing the dress quickly. The owner was so nice and personable. Made it a point to introduce himself as the new owner. The dress came out looking PERFECT! Thank you so much. You have a customer for life in me! read more

I don't know why Yelp does not allow a zero star review. This establishment does not deserve any stars at all. There is no greeting, no "I'll be with you in just a minute" absolutely nothing. There were 4 men in there not busy yet they didn't know how much they charge for drapes. They also expected me to help measure my drapes. Knowing they had 3 other people who were doing nothing. The only customer they had was I. If I'm going to pay for a service shouldn't you provide that service entirely? I took my business somewhere else. One guy said that's"crazy bro," when I said "if I'm going to help I'm going somewhere else." Go to Central Valley cleaners instead. They are very welcoming and their prices are fair. read more

Fantastic service!! My fiancée needed her dress cleaned with a quick turn around and they worked with her to get same-day service! Completely unheard of, other places turned us down but Bonded Cleaners came to the rescue! Highly recommend for all your important garments, dresses, and suits! read more

If I could leave zero stars I would. Unprofessional, lack of customer Service. Items are not ready on time. Have to come back multiple times just for different items that were dropped off together. Tailoring service is trash go if you want to wait 3 weeks for your items to be unfinished. Also go if you want to wait those 4 weeks and not get a refund when they are not able to tailor your items. Worst place to take any of your items. Take your money and business elsewhere. The quality of the service is low and could probably get a better service elsewhere. Do not come here and take your clothes anywhere else!!! read more

Took 9 days to clean my daughters graduation dress when promised in 7 came on graduation day and still we show up they say it's not ready has to be pressed they come out after and tell me her dress is broken they ripped the strap off and there's nothing they can do no refund just ruined her entire day read more

Bonded Cleaners - Ruined dress - Dry Cleaning Near Me - Modesto, California

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Need old management back. Have repeatedly had to go back after the date when items were promised. Sometimes three different times. Most recently lost my blouse Been a customer for over 22 years. read more

Absolutely great service. Richard was incredibly helpful and got everything done in a severe time crunch. Would definitely recommend and will be back. read more

If I could give 0 stars, I would. Not only were my items not ready when they said they would be, they were searching the store mindlessly trying to even locate my items. Then they gave my items back all wrinkled!!! What was the point of getting a dry clean when they return the clothes FULL of wrinkles. When asked to fix it, they couldn't because the two people working didn't know how to do it.... How?? TERRIBLE BUSINESS. Don't take your clothes here. read more

I've been taking our winter coats in to be dry cleaned. There is new ownership and the owner Richard, and his family are taking good care of the business. I was greeted and served quickly and with a friendly attitude. I'm very pleased with how the coats were cleaned. Quick turn around with all cleaning done on premises. Pricing was reasonable but service was excellent‼ I'm pleased with the new owners they know what they are doing and are so nice! I'm gathering up cotton shirts to be laundered and ironed. This is my go to cleaners and I am happy to recommend them. read more

Place simply sucks now! More expensive and quality has gone down terribly! Not ready on time that they say and to top it off they weren't cleaned properly after receiving them 3 days late! Safe your time and money, go somewhere else.. read more

Not sure what happened to this cleaner, used to be pretty good. But now never know when your stuff will come back and they raised the prices. read more

Constantly behind, misplacing clothes, and don't return phone calls to notify the status of your order. Staff is friendly but the service has diminished overtime. Pay the extra $ and go somewhere else. read more

After six years, Bonded Cleaners still amazes me with their exceptional customer service. They consistently return my coats promptly. Special shoutout to Cheri for her positive and kind attitude. Just a friendly reminder for fellow customers to have cash on hand and be aware that their prices have gone up, as is the case with everything else. Thank you for the continued excellent service! read more

This one of the worst customer service experiences I have ever encountered. I am a professional. And as a professional I encounter every customer service interaction as if I was the other person as well. My mother had a $200 shirt to be dry cleaned by them. Upon return they not only told her they lost it. But also told her there is no return of $200. They promised her $30 service fee refund and when my mother went to pick up the $30 refund. They said they don't have it nor are the employees are allowed to give any refunds. When asked where the manager is and if he would like to issue the refund, the employees there (a male and female 5/16/25 am shift) said the manager does not come on all day and only comes in late at night to collect money. As a daughter I am trying to get both sides of the story, and work out a check or money order or setting up a meeting with the manager. Upon calling on behalf of my mother to come to an agreement, the line is busy or disconnected. This is awful, disrespectful, and not considerate of my elderly mother. I have never received this much run around for one item. This is GHETTO. Please do NOT use this service unless you want to loose your belongings, loose your trust in a. Business, and come to broken promises financially as well. You need to have better management and better employees. Your customer service is broken and cold. 0/5 stars. read more

Great quality and friendly staff ! I have used them for years and would highly recommend this company .

I needed a pair of pants pressed only, everyone else said sorry our iron machine is off, Not Bonded, I was out of there in ten minutes.

I would never take my clothes to this place again I drop my clothes off on the Friday before memorial weekend. They told me it'll be ready on Tuesday today's Tuesday I'm here to pick up. I see a different lady to pick up my clothes. She looks in the dry cleaning area and in the laundry area. and can't find it look for a receipt can't find it. Granted I don't have my receipt. She needs to see my ID to pick up my two shirts for eight dollars and then she said she can't find it. She doesn't have it nothing so, I ask for the owner. The owner comes ask for my name again goes back looks on her desk in the paperwork which the other lady didn't looked and found it and said he won't be in until tomorrow Wednesday and the other one is rude as starts talk in Spanish. She is assumes. I couldn't understand what she was saying but I asked her back in Spanish now what!! read more

Bonded Cleaners - Front of store - Dry Cleaning Near Me - Modesto, California

Took my Brewers shirt in to launder on Tuesday and was told Thursday it would be ready. That was perfect for me I have an event Friday afternoon. Went to pick up my shirt and was told to come back Friday. I explained my situation and asked for my shirt back the person there told me No, she couldn't get it she didn't know where it was and she didn't have time to look for it. This happened to me before at this place and I lost a good pair of slacks I won't be going there again. read more

They are Great I drop off usually Saturdays and my Clothes ready by Tuesday And best Price in Modesto read more

Best in the county, they support our law enforcement, I have used them fir years and can't say enough threat things about the people that work there read more

Natalie was extremely rude and nasty. She said that they can't provide same day service. The signs posted all over that they provide same day dry cleaning. She needs to be fired for her nasty little attitude! Unacceptable!! read more

I have been to a few dry cleaners around town and in surrounding towns & I really like this place, great price, great service, and great friendly customer service. They are quicker than most places & I drive an extra 20 miles to go here. read more

I've been going to bonded cleaners for a while now and sometimes it's Best to go somewhere else or do the service yourself I once run in a white shirt that needed treating and a good cleaning and when it came back a week later it looked clean but when I inspected it a little more thoroughly there were still stains on the shirts that I specifically asked for them to remove and they didn't do it. But it's not always guaranteed for what you pay for you're going to get complete results. Sometimes it's best to save your money and to do it yourself which is not that hard. But other than that good/decent service and focused staff read more

i've never had a more negative experience with a cleaners.the whole point is to get your clothes especially clothes you spend a pretty penny on cleaned without ruining the clothes. We brought a $500 dollar button men's shirt to get dry cleaned and got it back with all the buttons broken and once we let the them know they said come back when a supervisor is there which we did and it has been THE WORST EXPERIENCE EVER supervisor told us they would replace the buttons or replace the shirt that they would contact us in 30 day that that was there policy never got a call back been past 30 days called multiple times finally after the 5th time calling spoke to a supervisor who let me know they couldn't replace the buttons and we're not replacing the shirt that they never said that so apparently we imagined that part didn't even try compensating or anything after ruining the shirt horrible customer service wasn't even given options besides "hey we kept your shirt for over a month for no reason and we're not helping you out with the damage we caused to the shirt" so STAY AWAY from this place especially if you spend your hard earned money on buying nice clothes for a company to ruin and NOT EVEN TRY to fix and just give you the run around for over a month. read more

Nice job. I would highly recommend this place. People are nice and take good care of your clothes.

I will never go back to this place again. Took five dress shirts into be pressed when I picked them up the press job was terrible, I asked them to iron them. Picked them up a few days later and they were still wrinkled. This was the worst dry cleaning service I have ever experienced. read more

I do not typically choose to leave negative reviews for local businesses because as a business owner myself I understand the effect of a negative review but considering the blatant inconsideration and poor customer service rendered today by the OWNER herself of Bonded Cleaners on Standiford Ave., I felt it necessary. It was disappointing to experience such insensitive and incompetent behavior from an owner of a business that I have been a frequent customer of since moving to Modesto nearly 3 years ago. My family and I used their services weekly. Prior to today I have always had positive experiences with the employees I have encountered. Upon picking up my dry cleaning over the weekend I noticed that a blazer of mine was missing a button. I returned to Bonded Cleaners to inquire about the missing button, hoping that maybe it was found and in their possession. As I was calmly conveying to the owner about this mishap, she proceeded by being very insolent. She was adamant in suggesting that my blazar was either already damaged prior to dropping off or that I had lost the button myself after picking it up from them. When I questioned what their policy was in situations such as this since there was no clear signs of any policy being displayed, she continued to deflect and assure me that ALL dry cleaners in Modesto would not take liability for any damages. From her immediate tone she took with me, to body language and face expressions, she remained presumptuous throughout this entire interaction. I found this experience extremely offensive, especially considering that I addressed this issue decorously. I am a firm believer that great customer service is the foundation of a successful business. We as owners need to keep in mind most of our choices can affect our employees who work to earn a paycheck to support their families. This business owner decided to display poor customer service without considering that she may lose a loyal customer who contributes to the company's bottom line, which contributes to keeping employees paid. If you are not willing to be in the business of serving the public than do us all a favor a find a different path. read more

Love it here super friendly environment, very charismatic employees with a ton of options for different garments

Awesome family run business, shirts were perfect and on time upon completion. I like the fact you pay upfront in cash or check before they clean your clothes. A great value for the outcome of my shirts for work. I will be using them a lot. On another note, the business is very clean, organized and a very professional staff. Go and support a family business these days read more

Bonded cleaners ruined all five of my uniform shirts. They got ink all over them and when I brought it to their attention they were in disbelief that they were at fault. They attempted to fix them and ruined them even more. Took them a month to address. No communication as to the status of my shirts. My shirts still have ink on the inside and spots on the outside and now smell like chemical and smoke. There is no quality control. How I was allowed to pick up my shirts without someone noticing the smell and condition is lack of caring. I will now have to spend well over $500 out of pocket to buy new shirts. I will be addressing with the manager, not holding my breathe as the customer service has lacked since the departure of the previous crew. 8 years as a customer....very disappointed. I Will never return after this experience. read more

Excellent & friendly service. I highly recommend this business. Dad Marcos Belmares Sr. was a frequent customer. Sadly he got his wings on Nov. 2nd so no longer in need of their great service. I thank them for doing quality work & service as my Dad was super picky & clean. read more

This place only takes cash but they do very good work and service is always excellent.

It's been 2 months since they lost my coat and The manager has not communicated with me on how they will resolve the issue. I've called them several times since their 30 day wait policy and nothing has been done. Worse is the Manager does not seem to care. The other employees can only do so much since they can't make a decision. read more

I took multiple items in and expected to spend upwards of 100.00, When my total for dry cleaning and laundry was only 52.00 I was a little skeptical. I returned the following day to pick up dry cleaning and it looked great. The following day I picked up laundry and it was good as well. read more

Strongly recommend NOT using Bonded Cleaners-UNLESS YOU DON'T MIND: loss of article/s that you've already paid in advance to have cleaned; and, total lack of follow through and/or response to your complaint. In my case it was only a dress shirt that they lost. My loss is only the $5 paid in advance for cleaning, plus maybe $35 to replace the shirt. My wife & I have both tried to get them to address the situation (to no avail). My wife was told a supervisor would contact us by phone, but that never happened. I phoned the business and was told a supervisor would get back to me, but that never happened. I phoned again; and this time spoke with a female supervisor. She said that she would try to track down what happened and get back to me within a couple of days; but that didn't happen either. I phoned and asked for manager; but was told I'd have to leave contact info for the manager to contact me: that response didn't happen either. Based on my experience, it appears they just don't care about their customers or their public image. read more

I came to Bonded Cleaners because I had broken zippers on a dress + a jacket. Upon inspecting my clothing items, a Bonded employee informed me that the zippers would take approximately two weeks to fix. I was surprised (and a little disappointed) by the turn around time but I'm assuming it was because they had to order and wait for the zippers to ship.The employee charged me $15 for the dress and $9 for the jacket -- she told me that if they found the zippers to cost less, they would refund me the money. I thought this was a very nice gesture, considering I already found their prices more than reasonable (although I wasn't refunded any money). The employee informed me she would call as soon as the items were ready for pick up. Two weeks passed by and I did not receive a phone call. I happened to remember my clothing items while passing by one day and stopped in to check. I informed the woman behind the counter that I had not received a call about my items. She told me they had tried to call me but were unsuccessful. I later discovered that the girl who assisted me the Thursday I came in recorded the wrong telephone number. All in all, I understand that this was a small mistake on her part, but it was a mistake that could have cost me my dress and jacket. Bonded did do a fantastic job on my zippers though -- both feel very high quality and match each garment perfectly. Additionally, Bonded steamed out my garments. I am very impressed with their attention to detail and will most likely return. Ultimately, coming to Bonded was affordable and saved me a lot of time/heartache from fixing those zippers myself. read more

I see a lot of complaints that this business has ruined clothing left with them, this has never happened to me. I've been using Bonded for as long as I can remember, and never had a bad experience. The staff is always friendly and helpful. Several times I've had repairs done as well, always excellent work. Once I decided to try somewhere else that was closer to home, it cost me $20 more and because it wasn't martinizing I had to wait a week to get my clothes back. Unless there is a drastic change in service, I won't be using a different dry cleaners any time soon. read more

UPDATE: I spoke with Sue, the manager of Bonded Cleaners, and she explained that they contract with Quality Cleaners in Tracy to do the laundry and Bonded Cleaners only does the dry cleaning. Therefore, all clothes that are taken to Bonded Cleaners for laundry is cleaned by Quality Cleaners. Apparently, Quality Cleaners cleaned my jacket which was damaged. And, Sue contacted Quality Cleaners and arranged for me to receive my $40 check, as was promised. So I am thankful to her for that. I have contacted the BBB to give them an update of this as well. Thank you Sue for your assistance in this matter. read more

I really appreciate this place! If you drop off your clothes before 10am, they will be ready the same day! This is fabulous turnaround time. I've had my uniforms dry cleaned and the simple wash - both ways have been timely and efficient. I think they do a great job pressing my shirts and pants as well. I haven't had a problem with them. For the same price, I have gone to other places with a 2 day turnaround, rude employees/owners and issues with keeping to the timeframe commitments. Recently, I was told by another dry cleaning place to take my business elsewhere if I wasn't happy. Well, I will stick to Bonded Cleaners for the very fact that they treat their customers with respect and they do their job well! read more