Beware! Drove up at 10:11pm and there were no customers... I called from the car beforehand to make sure they were still open (Google said they close at 10:30pm?) Vanessa (supposedly the one in charge) said they will only take "to go orders"... we said no problem and waited! We planned to eat in the car and proceeded to open the chicken... ice cold... like it was fried an hour ago... then we open the "street corn," and it's also cold? We returned to give it all back and get our refund! Three servers stood around as I explained how frustrated I am to give them business and they couldn't care enough to serve quality food? Then, a disheveled, belligerent old man enters from the back and confronts me in a very hostile way! The servers say they are not responsible because they only serve? I asked the old man if he was the cook? He yelled that he wasn't the cook, and he then pushed forward and got right in my face to intimidate me... I stood my ground staring right back at him, and he eventually backed away... crazy, crazy business practices! Times are tough, and businesses like this need to just close down. Stop wasting people's hard earned money! ***** So many great places with quality food and good customer service... BONCHON (at this location) is definitely NOT one of those places! read more

Think twice before coming back to Bonchon. New owner, new tenders. These are not what you're used to. Huge disappointment with all of the menu changes. You might as well go to Jack in the Box. read more

Their Korean fried chicken has never disappointed out. I even turned my hubs into a fan. We recently got the 20 piece order and had enough for a meal and a snack. I wish we had one closer to town! read more

If I could leave a 0 I would I placed a mobile order and went in and the person tried telling me I didn't place an order when I have the order pulled up in my phone. read more

Bonchon Katy - Chicken Wings Near Me - Katy, Texas

5 stars just for Nety! We ate here with the family recently and it was a very nice time. Our servers were friendly and the food was delicious. One of the great things about Bonchon is that it is always consistent. Lety came by our table a few times to bring us food and chat. She was soooo nice and made sure that we were comfortable and had everything we needed. She truly is such a valuable team member to this restaurant. Hope to see you again! read more

Ok. I even contacted the website as directed and did not hear anything back. Unfortunately my review will stand at one star.

I wouldn't even recommend this place to my worst enemy. Service was terrible & slower than a turtle crossing the road. Drinks took ~10 minutes to receive Food... still waiting (sitting in the restaurant as I'm writing this review) Slow staff? Perhaps. Still 10 minutes for drinks & 20 plus minutes for food & others who were here after me received their large order is ridiculous. Take your money elsewhere. read more

The food was way too dry and unseasoned. They over cooked it too much. The restroom was also way too loud. The service was okay but i would never come here ever again. read more

Service was terrible, all of the staff were newbies. The food quality is about the same as their other locations. Pricey for a few pieces of chicken wings. read more

Horrible dining experience. Seated ourselves, foods was subpar, service was non existent, and was charged 20% gratuities for a party of 5. Didn't know 5 or more was the new standard for automatic 20% gratuities. Inquired with staff and was told that 5 or more is the new standard. Location ranks lowly compared to other Bonchon locations in Houston, TX. read more

The Drumsticks at Bon chon are delicious. Definitely my new go to fried chicken spot. On top of having the best Korean friend chicken in Houston, they're bulgogi fried rice hits the spot for me everytime. Couple these foods with some ice cold mango lemonade( or st Arnold's on draft), and you will most definitely be more than satisfied. If I'm extra hungry(skipped breakfast or finally canceled gym membership) I'll even order the salmon avocado ball and some season French fries. I don't know anywhere that hits the spot like bon chon does. Im there so often the staff greet me by name. Really friendly attentive service! So glad they opened in Texas! Can't wait to watch sports and drink beer when nba season begins! read more

This is a different type of fried chicken. I can't say that it will be one my favorites. The chicken was fried very hard. The seasoned fries were pretty good. It's pretty pricey if you order anything over a small order of whatever you get. It's OK, but nothing really over the top. The whole restaurant could use a very good cleaning hourly. read more

Bonchon Katy - Seasoned fries - Chicken Wings Near Me - Katy, Texas

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I have been here multiple times. Every time I order ahead, I would always have to wait 10-15 minutes after my pick up time for my food. Never complained because I do understand things can get busy. However, this weekend, I placed a huge order approximately 9 HOURS ahead of time. We PAID the entirety of the bill online & we received a text message and email CONFIRMING OUR ORDER & another stating the that the order was READY. We got there and they simply stated that they didn't make the order because we didn't answer their additional phone call @ the time of pick up. After we had received a text AND we paid for the whole order?! You spend about $140 on wings that you paid and ordered for in advance with confirmation from the restaurant itself only to get there to say your order isn't ready and wait 1 hour for your food. Thanks. Don't think we'll be back to this location. read more

Spare yourself, seriously hunger tastes better.... They're the definition of unprofessional read more

Bonchon Katy - The skin was still on these onions, I've never left a review for restaurant until now in solidarity to prevent anyone from getting SICk!.. - Chicken Wings Near Me - Katy, Texas

I've come to this place a couple of times and always thought they were decent enough. But tonight on 06/24/2023 boy did I have the worst customer service I've had in a long time. My Wife ordered food and paid for it online. We were told that the food would be ready at 9:10 pm. I go in actually at 9:15 pm. When I walk in, I see a young lady at the bar who doesn't even acknowledge me like I was Casper the friendly ghost. I see customer at the bar who looks to have been waiting for a long time get visibly frustrated by the wait. After about 3 minutes of us both not being acknowledged she finally addresses the customer in front of me as if he didn't wait for her to acknowledge him long enough. The guy asked for a drink and she initially tells him, it's legally against the law for her to serve him a drink on the left side of the bar but that she could serve him a drink closer to her register. Which he replies, "I know, that's why I wanted the beer in your direction." Instead of acknowledging that SHE made a mistake, she attempts to try to correct the customer on how he pointed at the wrong area which is the reason she made the mistake. It was a weird exchange that she prolonged which the man was just trying to get his order and eat. After she finally gets his order after that weird exchange I finally believe that she's going to address me now so I can get my food and leave. No, she turns back to the register and starts typing again as if I'm not sitting at the bar. At this point I'm getting frustrated and at this point I decided to go up to the young lady to ask for my food that I've already paid for online. Once I go up to the register she finally ask, "How can I help you sir?". But her tone and demeanor comes off as if I'm bothering her. I tell her I'm here to pick up an order, which she grabs from behind her as it was sitting there the whole time. She lays it on the bar and says absolutely NOTHING to me. Not a here you go sir or anything. Just put my food down without even looking at me. Close to 10 minutes had went by at this time. I can't remember this young ladies name but whoever was working the register DOES NOT need to be in the front serving customers. It's a bad look on your business. There's plenty of other chicken places in Katy and this is how we're treated? I won't be back till y'all make some changes in customer service! read more

Corporate needs to come and review this branch. I am a loyal fan of Bon Chon. Food quality at this location is terrible. Bon chon wings and their tenders are known to have a crisp and crunchiness on the outside that is next to none. I have ordered from this location 3 times in the past month and every time the chicken wings and tenders have been soggy wet and undercooked in the middle. I have been very disappointed as I have been to several Bon Chons all over the US and this has never been an issue. It seems like they are using a different recipe for the sauce as other bon chons. Food quality needs to be addressed or this location will not be successful. read more

Dominic provided excellent service. He answered any and all questions we may have had. In addition, he brought samples of the soy- ginger and spicy sauces... on actual wings. Apparently, it is company policy not to bring sauce samples in cups. It MUST be on wings or whatever is being served. We Also got a sample of the kimchi Coleslaw. The place was extremely accommodating. The wings, both flats and drumettes were cooked well and amazing. They were double fried. Crunchy, tasty and well worth the wait. The only "iffy" thing was the japche. This is a glass noodle dish. Not a lot of flavor until we poured some soy sauce over it. All in all, I'll be back. Thanks for a great first visit read more

Bonchon Katy - Wings, daikon radish and kimchi - Chicken Wings Near Me - Katy, Texas

Service was extremely poor. We didn't get to taste the food we ordered so I can't speak for that. Placed an order and paid online. Went to pick up 10 min after the expected time order was ready. The restaurant itself was not busy. There was 1 table occupied and 2 people sitting at the barstool area. Upon entering, the hostess/waitress did not acknowledge me till some time later when I approached her. Told her a Togo order was placed and ready for pick up at 5:22 and paid online. She asked if I can wait for her at the register/bar area so she can take my order? Informed her that I already ordered online and paid. Showed her my email confirmation. She disagreed and said the system doesn't register any online orders so she will have to take the order in person and give it to the kitchen staff to make. There was a Togo bag on the counter so I asked her to look and see if that's my order? She said no without bothering to look. That's fine but she said she will take my order and I'll need to pay. I informed her I already paid online when the order was placed and my card was charged. I received a notification which I showed her. Again, she repeatedly told me "you don't understand" then rolled her eyes at me. At this point I became irritated with her eye roll. So again I asked if she can double check the bag on the counter to see if it's my order so I'm not having to wait for a new order and waste more time. I also don't want to pay twice! She didn't budge and I'm thinking she might not understand me clearly so I asked to speak with someone else or a mgr. She turned and walked away. Didn't see her go look for anyone so I stepped out to call Yelp/GrubHub and explained the situation. Was informed by the rep that the restaurant confirmed the order at 5:12 PM and that they will contact the restaurant to clarify. Rep came back and said she couldn't get in touch with anyone there. While on the phone I walked back in so the rep can speak with a mgr or the hostess herself but she didn't bother to tend to me when I came back in so I asked the rep to cancel my order completely and refund me. Disappointed! Poor customer service when it wasn't even crowded. Will not be returning. read more

WORST SERVICE EVER!!!!! I.5 hours later and still no chicken! Then had the audacity to charge us 20% tip after the fact that we (party of 8 including starving kids) got fed up and told them to just give us our check so we can pay for what we actually got. So many to go orders came n gone while we are here waiting patiently. Sorry but NO! Never again we will come to this establishment. read more

Bonchon Katy - No Chicken - Chicken Wings Near Me - Katy, Texas

Five glorious stars to this incredible, heavenly place that I find myself craving even now. They have what are absolutely the most delicious chicken wings I have ever put in my mouth, bar-none. Perfectly crispy on the outside with just the right amount of fantastic soy glaze. Inside, they are juicy, hot, fresh and fall off the bone! The fries are just as awesome...indescribably good!!! The service was fantastic as well. Everyone was friendly and food came out quick! Even my drink was stellar (a lychee martini). I can't WAIT until I'm back in Houston so I can hightail it straight back here. Highly recommend. Update: Try the potstickers...they are the definition of perfection!! read more

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Why did I think this place was for asians? what we paid was so not worth the food, the service... the only things we liked were the spicy sauce and the chicken strips. Strips were soft and warm! However the sauce was like half-covered. For example on the other side of the chicken was literally not covered. no sauce at all. (even after we asked the waiter for more sauce - charged us 1.95 x2) ... i mean when you add more sauce you expect it to be drenched, right? like there was no difference. by the way the original sauce tasted like some not-tested- honey walnut sauce which i give you a 1 star. finally the spicy rice cakes are the most disappointing because omg, the sauce is so not spicy it's too bland. tastes like water. Definitely non-korean chicken place, i mean at least give us an option to make it spicy. this was a huge deal breaker for me. Bathroom is okay, pretty clean, but floors are sticky as well as the tables are sticky. We wiped the tables with water but it was still sticky. read more

Bonchon Katy - original sauce and spicy sauce half half strip chicken - Chicken Wings Near Me - Katy, Texas

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We were served by Krystelle, and she seemed pretty all over the place. We ordered two lunch combos of the fried chicken: one soy garlic and one spicy. The spicy ones, while delicious, were EXTREMELY spicy. Overall, the chicken was the best thing we ordered. We also ordered Parmesan seasoned fries, which were really good, the Korean tacos, which were also good, and a Bibimbap bowl, which wasn't very good. Tldr; just get the fried chicken. read more

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I went through a password reset just to write this post. I honestly couldn't believe they serving this dish and calling it Korean food. I ordered the spicy chicken dish with the rice cakes and veggies. The veggies literally looked like they should have been served at wing stop. They stir fried carrots were served as carrot sticks! Not diced or sliced, carrot sticks made for dipping. The chicken was your regular cubed chicken breast in the fakest (I know, prob not a word) tasting Korean sauce with huge broccoli florets. Still shocked as I'm writing this starting at my food. This dish should cost a merely $8 at most. It had melted cheese on it...big fad in Asian dishes now. It can be great if done right! I grew up all over Asia and my fiancé grew up in the Midwest/South. He even knew this dish was trash! Sorry. I never write reviews, but I wouldn't dare want anybody to be as disappointed as I am with this made up "buzzfeed" type dish that looks appetizing,but isn't. The one positive I would have to say is the chicken is tasty, and nice and crispy. Though, I probably will never go back to this restaurant....I would eat the chicken again. I had to come back and edit the post because I forgot about the fries! Without a doubt, the checkers restaurant brand fries that you can find in the frozen section taste 10x better than what we received. We ate because we were hungry and got the food to go and wasn't cooking, but we did not eat that cube chicken with garden veggies. read more

Bonchon Katy - Bonchon spicy chicken dish. - Chicken Wings Near Me - Katy, Texas

Ahhhhh-mazing wings! From the wings, to the fries, japchae, and shrimp shu-mai. Everything has lots of flavor, cooked to perfection. Not too much of anything, just perfect. Sauces were on point! As for the waitress, she was a bit slow, and food takes awhile too. Worth the try if you're into Korean chicken wings. read more

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went and ordered a lunch special and it was pretty cheap for the amount of chicken i got. Service was kind and attentive.

The food here is so good! Lunch specials are the way to go. Service is pretty slow as they are usually busy with to go orders but flavor definitely makes up for it! read more

We've been ordering takeout from Bonchon for a couple years now. Their original menu and quality was great. We loved the spicy chicken and ordered at least once every two months. Fast forward to 2022, we just received our order and frankly it was terrible. 1. We received no notification our order was about to be delivered. If we didn't have a ring camera, we'd have never known that our order had been delivered 2. The chicken looked like it was cooked and sat under a heat lamp all night. It was dry and flavorless and sooo small 3. Spicy shrimp, not spicy, and unremarkable, no flavor, bland and dry. 4. Delivery used to be a nice box and looked professional, now everything is thrown in a cheap styrofoam container like a second-rate food truck. Not sure what happened, if they changed hands or just simply don't care because of "COVID" or whatever. You've lost our business. Sorry, this is twice we've ordered and had subpar food. read more

This location is horrible when it come to customer service. Ive given it 3 tries to make sure it wasn't me. They NEVER answer the phone. I did 3 curbside orders and always have to come in! Then when i come in i have to wait 20 to 30 minutes to been seen. What is the purpose of having online order app? Then the kicker is they are not even packed. If i could give it 0 stars i would. read more

We come here about one or two times a month and the last three times we have had the same issues. The service sucks and it's never busy, the staff just seems bothered by the customers. They stand behind the bar 80% of the time on their phones. I'm in the service industry and I understand being bored & slow but you have to take advantage when customers do come in on days like that. We have watched this place go down hill. Management needs to do better and retrain this staff. I will say however, the food is delicious and that has not changed. That is probably the only part that has kept us coming back. Unfortunately, we have even had issues when trying to order take out from this place though. The girl on the phone kept interrupting and wasn't even trying to understand what we were ordering. Eventually we just hung up & settled for a different dinner option. I could go on further about the less than desirable experiences we've had here but I think it all could be fixed with a new staff or some better training. read more

Ordered 15 piece wings pack online from the restaurant. Heard many great things about the place so was excited to try it. Ordered around 6:15 PM and promise time was around 6:55 PM. Arrived at 7:20 PM and approached the woman who was at the front. Was very rude to me telling me that I never ordered any food. It happens as people have bad days and it can happen. She kept ignoring me and would not take for the fact that I placed an online order until I showed her the order confirmation. At that point, it had already taken too long and I had to leave and had been more than 30 minutes past the promise time plus the subpar service. I tried contacting several times to get my money back but they have been dodging my attempts to contact them, which is the reason for this 1 star review. read more

So given the fact that me and my family love Bonchon and we have been loyal and even after bad experiences we still kept trying or ordering from you guys but it seems you guys do not fail to disappoint us!! Food taste use to be good or was good for past couple months. Last Saturday I order for over $90 and everything EVERYTHING that was ordered was a trash. We ordered 3 sliders for each and out of the 9 sliders all of them were so bad. At first I thought I was crazy cuz the chicken was so hard at some part and some were not cooked well than my sister and brother tried couple bites and they just threw it all. The fries were same. The food wasn't bad guys it was the worst we have ever tasted!! No thank you!! read more

The food is good as it is at other Bonchon locations, but this one is severely understaffed. Half the tables at the location had not been cleared from previous customers for the whole hour we were here, they were attracting flow. Service was incredibly slow as well and the dishes they gave us were wet. read more

Came here for brunch today. Place was nice. Didn't know they had a bar there too. I'll have a drink there next time. Waitress was cool and she knew the menu. They had some specials as well. I took the Sunday Brunch special: Chicken and Waffles. Waffles are sliced in half so you can Make little sandwiches with the chicken. I got the spicy and was moist with plenty of flavor. I'll definitely be back. read more

Although I have been here a couple times and have had five star experiences, this is for an UberEats order. We ordered a medium combo (10 wings and 5 drumsticks) with a side of pickled radish. Our food arrived promptly and the chicken was warm, crispy and delicious! Bonchon Katy is consistent and this will definitely be a go-to restaurant for my family. read more

I always crave BonChon but I try to stay away from this location due to a couple of times I have encountered bad services from this location. However, today I got the pleasure of having Kameron as my server. His service was exceptional to say the very least. He cared about the little things and constantly made sure our food was perfect. Because of him, I'll definitely be back and asking for him again. Thanks Kameron for being an A1 server. read more

We received amazing service from Natali. This was our first time visiting this location. All the food was amazing! Wings, fried rice, and parmesan fries! It was a great experience all around! - Jasmine and Gabriela read more

The spicy chicken Korean tacos and half-and-half chicken wings were delicious! Wonderful staff and clean environment as well. Can't wait to return! read more

I'm an Uber driver & I passed by many times & finally decided to stop by. The wings are flipping awesome. Not sure how they do them, but they were so crunchy. I got my order to go so I didn't eat them right away but they were still crunchy when I finally got to eat them. The seasoned fries were to die for as well. I will definitely come back & tell my friends about this place. A hidden gem right in front of your face. If you haven't tried them make sure to check them out you won't be disappointed. read more

Came in. Ordered. HORRIBLE SERVICE! So far! We ordered appetizers and dinner. Been here an Hour. ZERO food. Thank goodness I got a beer when we came in. Foods out! No appetizer! What the heck! Wait. Told the appetizer is on its way! Ok...yay. Everything is here! I've been here before so I know the food. IWe'd like to order another beer. We had to ask 3 times. Started with the starter that came out last. The dumplings...they're kinda cool in the middle but crunchy! The wings were good. Crunchy! The bulgogi was also good! I have to say. Food was still good, just not as food as before like we remember! We will NOT be back! Well...maybe! Sorry Y'all! read more

I love Bonchon's Charlotte! So when I saw one in Katy, on the way to Houston, I knew I had to stop and pick some up. Right away my brain was doing comparisons and my expectations were high. It was a cafe style restaurant. Charlotte has a sake bar feel to it. The avocado salmon was the same and delicious however the spicy chicken was overly spicy Almost unpalatably spicy. Disappointed. I'm used to a slow burn and not an instant lip sweller. I had bought a mix and my solution was to put a piece of each and alternate bites to stem the heat. They served ranch and blue cheese with the chicken ugh this is Korean chicken but whatever. They packaged my to go order unceremoniously in styrofoam. I called ahead and bought a large amount to "gift" and again, expected the cute little boxes that help maintain the crunch. Instead they sweated all the way to San Antonio and were lackluster. I had asked the waitress about it before I left and she said they ran out. So in hindsight, I wouldn't have placed such a large order and the quality and taste is not on par with what I've experienced before. The ambiance could also be better. Charlotte has managed to be elegant even though they share a plaza with Walmart, so it can be done. read more