No one likes having a car shop, but these guys make it a lot easier, because they're very friendly and custom oriented. their service department has great service. Also the Auto Body Shop is second to None they have a very fair Shop Rate read more

Bonander GMC - Bonanders Auto Body , Marshal st side - Car Dealers Near Me - Turlock, California

Good on body work but not mechanics after an accident they replaced a right strut but made a bad noise we took it back they admitted the part was used but nothing was wrong Took it to another shop both struts had to be replaced costing 1,400 bonander was very dishonest!!! read more

Gilbert Valenzuela is the best car sales person. He was very kind, attentive and took the time to answer all my questions while taking me out on a test drive on a new GMC that I shopped for. Amazing customer service. read more

Great experience buying our NEW truck here!! Staff was amazing & helpful..... great communication... & purchase!!

All I can say is WOW!! What a difference from a year ago!!!!! I was there in April of last year and swore I would NEVER return! I even called and spoke to Matt B to get my warranty released so that I could go somewhere else. He asked me why and I told him exactly what happened. I needed to take my car in again and dreaded going anywhere else because Bonander is 3 blocks from my office. So I called and specifically asked if Kirk or John were still there because if so I was NOT going back! They have both left (Thank God!) Anyway, the experience this time was wonderful, I made the apt with Joe, he was very helpful. When I took my car in I was helped by Debra, she was amazing! I was introduced to Parker the new manager, he was also pleasant. What a difference a little house keeping makes! Atmosphere much lighter and people actually answer questions and engage!!! Hopefully I won't need to go back for a while but if I do I sure hope the experience is as good!!!! Thank you, and keep up the good work!! read more

Been searching for the last month looking for a specific truck I wanted and found the one that bonander was selling I called right up to get a test drive and see what they can do for me since I'm a first time buyer. Gilbert the salesman told me to come right down it would he waiting for me on the showroom floor. Once I got there I took a 15min test drive by myself and loved the truck and knew I'll try anything to get it. We talked and negotiated and I ended up getting it for a pretty good price. He was truthful and honest and I couldn't ask for anything else thanks again Gilbert if your looking to buy a car or truck definitely go to him! read more

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Great service and great deals. I worked with Gilbert, he's great at what he does. He's been in the business for a very long time and is very professional. I drove all the way from Sacramento to purchase my new GMC Sierra from him, passing up many dealerships in my area. I would highly recommend working with Gilbert for your next vehicle purchase from Bonander. read more

So I needed an oil change. This would be my first for my new truck. Bonander was nice to take me in on a 9am appt. I arrived and they quickly took me in. While I waited, I was able to take advantage of their free coffee. One issue though, they must not have cleaned out the kuerig of all the cleaning fluid because my coffee had a funny taste. Noticeable funny taste. I tossed the cup. Actually I tossed two of the coffees. The first one, the cream had curdled. Gross. Luckily for me, the cleaner bottle was in the trash. I saw the active ingredient was citric acid so I shouldn't die. Let's hope I don't. They quickly cleaned out the kuerig and now I was able to enjoy a cup of coffee. The oil change and tore rotation took about one hour and 40 minutes. Kind of long but then again they did take me in. I was grateful. Everyone I contacted there were professional. I can't really talk about the price because I found out my first oil change on my new truck was complimentary. read more

Bonander GMC - Complimentary coffee with different flavors - Car Dealers Near Me - Turlock, California

Went in today for a oil change which I appreciate it but I don't get it why they try charging things I don't need 2,442.32$ worth of things my truck don't need taking advantage at every chance they get I just said I needed a oil change not look thru my truck. read more

Gilbert is awesome!! My dad purchased a new 2023 Denali pickup - from beginning to end Gilbert made it seamless. He was so patient and explained everything to my father, who is 75 years old. He explained it all again when I came with my father. Very nice and excellent customer service, he knows his stuff. Thank you!!!! read more

Body shop is horrible they do lazy work, panels misaligned I thought you guys were professional read more

Bonander GMC - Misaligned - Car Dealers Near Me - Turlock, California

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Unfortunately we drove 2+hrs to check out a vehicle that we had CALLED AHEAD TO SEE, and when we arrived it was dirty, had no gas and had leftover condiments of someone's lunch inside. We were on a time constraint now being 2+ hours away from home & our toddler and we spent most of our time paying (out of pocket) to get the car cleaned and the salesman had to drive us to get it gas so we could actually test drive it. Overall, there was a lot of fluff with the sales team while we there, they refused to negotiate ANYTHING with us so we left. After what we just went through to come and see the vehicle, as a business I would expect some form of apology or here's an air freshener, but nothing. They then followed up consistently for a couple weeks after, finally trying to negotiate with us but they were a day late & dollar short. We found our perfect vehicle elsewhere and the buying experience was so different! read more

So many car buying experiences go south, so let's start with the positives. Gilbert is an excellent salesman and seems to be an all-around nice guy. Also as with any used car purchase the dealership was very nice and accommodating when selling the vehicle to me. So, I will lay out the whole experience now. I contacted Bonander about a GMC Denali they were advertising. I needed to lower my payment and this vehicle looked like it would suit the bill and make my wife happy. Gilbert held the Denali for me until I got there, and I arrive just before closing. We took it for a test-drive and I checked out everything I could think of to make sure the car wasn't a piece of junk. It drove fine but I noticed a couple issues right away which we negotiated into the sale. The heated seats needed repairs and I wanted a second key as it only had one. We agreed on terms for price, financing and they included a due bill for repairs of the seat and the replacement key. They even agreed to bring me a loaner to my house and shuttle the Denali back for the repairs. Pretty excellent up to this point. I left happy and drove my new car home. They included a trial of On-Star so I set it up on my way home and noticed right away that the Navigation thinks it's in a lake in Canada, not in the Valley in California. I spoke briefly with the On-Star rep about this and she advised me to call the technical department during business hours. Three days later I called the technical department. The reason the GPS thinks that it's in Canada is because the module is likely bad. Now I'm unhappy, the vehicle was advertised as having GPS. It's going to cost about $1400 to fix it. Now, I bought it without a warranty but this is not something that failed while I was driving it, it was never working and it was advertised to have it. I notified Gilbert via text, (always use text because you have a record of every conversation) He said he would talk to the dealership management about it and get back to me. He never did. So here we are three weeks later, they sent a very rough loaner SUV for my wife to use while her luxury SUV was being repaired, which is fine I guess but you may as well have sent a Honda. They had the vehicle for a week, it just came back today and Viola the seats work! However, The key fob isn't programmed, the laser cut key was not sent back with the vehicle. Gilbert says they will take care of it, but zero mention of the Navigation, and now when they returned it the driver's side running boards are making noise. The lights are flickering, and it is slow cranking. I'm feeling like they got me good. I realize Gilbert is just the salesman and seems like a genuine guy, but this dealership seems like a typical bag full of snakes otherwise so far. If the dealership decides to address this I will gladly take this down but this is how my experience has gone so far. Buyer beware. read more

We went looking for an SUV. As soon as we parked Gilbert came down and greeted us he immediately went to show us the options they had available that day. He was very knowledgeable on the vehicle and give us an awesome overview of the truck. He was able to work with us on getting us the payment that we were looking for. we overall had a good experience I recommend Gilbert Valenzuela as a sales consultant if you're looking for a vehicle.we had a good experience. read more

DO NOT WASTE YOUR MONEY HERE! RUDE AND DISRESPECTFUL! I had my throttle cable replaced at a great deal. Took longer than expected. When I checked in with Brooke, she said, "sometimes it takes longer because they aren't familiar with the process." Since its a 2000, I didn't argue since there aren't a lot of 2000's in use. She assured me nothing was wrong, and the rate I was quoted was the rate I would pay. When it was completed, I paid and left. No communication whatsoever was relayed besides it being completed. My car started sputtering even more than before the change. I called and spoke to Albert who said to drive the car 50 miles and the computer would reset, and if the computer didn't reset, I was to come in to have the idle adjusted. Even confirmed with 3 mechanics and they all agreed. I went in this morning for my appointment and was disrespected and denied adjustment to my throttle. They didn't complete their job and nor did they want to correct their mistake. They lost my business forever. Was looking forward to a long relationship with Bonander after my throttle replacement at a great price, but now I'll happily go elsewhere. I left very upset, and very frustrated.. but not before telling them to give me my f****** keys. DO NOT WASTE YOUR MONEY HERE! RUDE AND DISRESPECTFUL TO THEIR "CUSTOMERS!" **update** adjusted the throttle myself, thanks to YouTube and the internet, and had my mechanic friend FaceTime me to watch. (Ah, the wonders of the technology.) Car is running better, no thanks to the bad service I received. I will be taking the car elsewhere. The service department sucks. If there were every any issues encountered during the repair, they were not communicated to me. I was sent on my way after paying my bill with Brooke. Brooke dropped the ball by not communicating. I never claimed the car was perfect, and my 15 year old son can only pay for repairs as needed while he works part time and attends school. This is his project he's been working on so he can have a car at 16. He has taken the initiative to lighten the load I have as a single mom. Want to know what we've been through? My mom has had breast cancer twice in the last 5 years. I, along with my 2 boys, have stepped up to help her out. He said he wanted to pay for this himself. So judge all you want about having a "19 year old car" and we'll happily pay for all the repairs elsewhere. Thanks for showing that when people are doing their best with what life has handed them, someone is there to kick them when they're down. read more

First I will say Thanks for fixing my car. My interactions in the office were not so great. When I took my car to drop it off there was another customer being helped by John. I was fine waiting my turn. He walked out to tag her car. As I stood there, I here someone (Kirk, Service Manager) from the back corner say "I can help the next person." Without walking over to the counter to check me in he remained sitting at his desk talking to me from across the office. Once he decided to walk over and take my keys I don't think there was ever any eye contact during our whole interaction. I got a phone call later from John stating what needed to be done to my car and that I should leave it overnight. I went back in the morning to get an eta on when it would be done because I was going to be out of town and wanted to make sure I was back to pick it up since it was Friday. Go into the office and John helped me, as I'm standing there waiting Kirk was arguing with another employee and I don't think John could focus because he couldn't really answer any questions. When I asked for an eta he said "um, 4." Ok, so I left only to get a phone call about 15 minutes later that I could come pick up my keys they would have to reschedule for next week. :( Why didn't he just tell me that when I went in there. Brought my car back the next week and was waited on by Ricky and he was outstanding, very kind, called later to get an update and once again spoke to Ricky, again very nice. I told him to rub off on the others! Bottom line is I feel like Bonander has been here forever and it's because of customers that they are still around. Maybe there should be some service training for the faces of Bonander . If I ever need service again, I won't be going back here that's for sure. read more

Buyer beware. We agreed to a price, and I confirmed my visit about 2 hours before my visit. I took a test drive, and decided to purchase the car. I drove from an hour away, only to be told that the car I was there to purchase was sold the day before. Very poor experience. read more

I went on yelp to get a quote for my car and this was one of the places that responded. I thanked them for their quick response and told them that if I was going to go to a dealer I would take it to the make I have. They responded by bad mouthing the other dealership. I wouldn't recommend going here for anything. read more

Don't take ur car here they over charge ... I had bad experience with some small repairs... other professionals told me they shouldn't charge u for a diagnostic if they found a minor quick and easy to fix problem with ur car . Will never go back read more

Great customer service and they gave us a fair deal! Matt and his team were knowledgeable and attentive to what we wanted. No need to go to an out of town dealership, buy from our local Turlock Bonander Buick/GMC! read more

We found a 2018 GMC Denali 2500HD online, we talked with a gentleman name Gilbert Valenzuela. We made an appointment to come in and take a look at the truck. When we arrived on Veterans Day 2020 and we were greeted by Gilbert. He was very nice when we first arrived. He knew so much about the truck. Any question we had he was able to answer is throughly. Our test drive was great. We didn't do the typical drive around the block and back. We went to the back farm roads of Turlock. We really go a sense for the truck and how it felt to drive. When we returned Gilbert was stellar with all of the paperwork. He never pushed us, he kept asking what we wanted and how we could get there. We were already pre-approved with USAA so that made things go smoothly. We would highly recommend Gilbert Valenzuela at Bonander Buick GMC. When we are in need of another vehicle we will absolutely be returning to Bonander Buick GMC and Gilbert. I cannot say enough about the service we received from beginning to end at Bonander Buick GMC and Gilbert!!! read more

Bonander GMC - In the truck of our dreams!!! Thanks Gilbert - Car Dealers Near Me - Turlock, California

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A big big THANK YOU to Juan. He gave me a lot of information about buying a used car. I wish that they had what I was looking for. Thank you for your time and all the advise. read more

Worst dealership I've ever been to purchased a 2019 Toyota Camry se. Prior to purchasing the vehicle I noticed the tires were almost completely bald and when I told Gilbert one of your sales and tried to tell me the tires were good for another couple hundred miles are you kidding me what kinda sales reps do you hire. Gilbert also promised to get us a brand new set of tires so after we agreed of that we waited about her 3 weeks without a response from him so we called and emailed him multiple times and he never answered once. When he did answer he told us that the tires were still on back order so we waited another 6 weeks and he never got back to us about anything so we had to purchase our own tires. Gilbert puts up a bullshit front to get a sale never should have trusted him. If you see this Gilbert read more

My husband got me a 2018 Yukon from here. And, originally we were looking for a Tahoe because those are a little bit better on price. But to our surprise, we were offered a deal we couldn't refuse!!! Not only that, but from the very first call with Gilbert the sales guy, they were very nice and polite and very on top of things. This is the first time in a long time buying local. And you can't go wrong here. We also spoke with the owner Matt and ended up closing with Ollie. Everyone made the whole transaction so easy and smooth. I can't express how awesome everyone was. And very thankful for the deal we got. I really love love love my new Yukon!! I love that old school, traditional feel of doing business!!! Thank you all, VERY MUCH!!!! #ONEHAPPYWIFE! read more

I would have to say from the beginning I should have seen the warning signs. We put down $25000 cash on our 2018 Denali HD. My husband is a Disabled veteran and entitled to the Veterans discount through GMC. They refused to honor the discount. They told us you had to have been retired within the first year of being released from active duty. Upon further research we realized they were full of shit. We also asked to go through my husband's bank which is a credit union and we found out later they went through their own bank and basically screwed us for the highest payments and interest rates. We regret going through them and hope this review helps someone else who is a first time buyer. read more

Completely disappointed with my oil change "appointment". Made an online appointment for 9:30am and didn't receive truck back until 5 1/2 hours later. Their excuse was that they needed to get other people's vehicles out sooner which makes appointments completely obsolete. Definitely not going to get my truck serviced there any more. read more

I don't take bad reviews lightly. That being said I feel like if the treatment I received at Bonander deserves one. I had an appointment at 9am which I booked online. My daughter has an 06 Saturn , I was told by my regular mechanic I had to take it to a GM/Chevy dealer to install a new board. I arrived for my appointment about 10 minutes early , stood at a counter for 5 minutes while and unoccupied employee sat at his desk and NEVER even acknowledged me, even though he lifted his head and made eye contact. I finally asked if I was In the right place. Response... "Yeah but the writer is busy just wait there" long story short it was one disappointment after another .... I was even told my appointment was irrelevant, they would get to my car whenever they could.. I left , and went to Smith Chevrolet my experience there..... was the complete opposite read more

My mom just bought a truck from here. They all were very helpful and went out of their way to help my mom to find a loan with a great rate. I highly recommend you stop by if you are looking for a vehicle. I am definitely going to come back when it comes time for me to buy a vehicle. read more

I am fortunate to have been referred to Bonander by a guy who told me "it was the only place he takes his car" The tow truck driver said he had heard "good things" about them. A customer that was leaving said when I arrived said, "You came to the right place" and they were all right on the money. It was refreshing to deal with honest mechanics that went above and beyond to get me back on the road. I would recommend that if you are in need of good service... Go to Bonander! read more

Frank and his staff at body shop do an excellent job, my second car fixed in 10 yrs. Very good and professional! Billy read more

Very pleasant experience. Gilbert was extremely helpful and walked us through the entire process of setting up our on Star, radio and all electronic gadgets. Thank you we will buy again through Bonander read more

Friendly and fast service. My oil change was done with care and they washed and vacuumed my car too. Great service.

Went to this dealership twice to inquire about a car I wanted to check out. Waited 20 minutes the first time for the car to "come back" because one of the salesman was using it for his own personal use. After waiting I took it for a test drive and loved it! I waited to buy until my loan was approved and contacted them a week later when my financing was secure. I called them and told them I was ready to buy and would be driving from an hour away so they could have time to get the car ready for me. When I arrived I was told that once again that another salesman was "using" the car and he'd call him to bring it back. After calling him he informed me that the car was "out of town" and would be back in a few hours. What a joke. I left and encourage others not to buy any cars from this dealership. read more

I want to say I'm real pleased with the work that was done to my car! Bonander Pontiac is honest auto repair shop and will do a great job and help you to get your car repaired and get you back on the road as soon as possible! Price was reasonable. Special thanks to Eric I really appreciate your help during the whole situation when my car broke down on me. I highly recommend Bonander Pontiac GM! read more

These guys are THE BEST. I will NEVER go anywhere else. Thank you!! I also love Eric at the front desk. He has ALWAYS HELPED when I needed it the most. He is an AWESOME employee and he has THE BEST customer service EVER!! GREAT job guys!! read more

Wish I can give it no starts Don't buy from this dealer if u don't want your time wasted this is what happened to me. Called this dealership because I live about 2 hours alway and spoke to salesman Juan about a truck I was interested. I had a trade In and at first they wanted to low ball me of course the dealer will normally do this to try to make the most they can and I get that it just it's a business. We worked out numbers and finally got to a number I felt it was fair to us. Then I told him I will come in and do paperwork and everything the next day. He agreed then the next day I walked in and he wasn't in I should've took that as a sign to leave and another salesman ended up helping me. Then after an hour wasted the salesman came to me and told me that the truck I wanted was sold 2 days ago wth why didn't Juan the salesman told me this I spoke to him the day before smh. No wonder he didn't answer my text message when I told him I was in the lobby. So Juan need to be fired or trained better. read more

Took my GMC 2500 Diesel to Bonander after a $3k repair estimate from another dealer. Bonander repaired the problem with the diesel exhaust fluid all under warranty. And they did it in 24 hrs. These guys are pros and care about their customers. They have a loyal customer for life. Thank you Eric. BTW, I purchased by truck there too. Best deal and great experience. Highly recommended. read more

I went in with my 2014 GMC Sierra for an issue that I was pretty sure was under warranty.. The technicians got me in quickly and every single person I dealt with was courteous and professional. The repair was covered by the warranty and was done the same day. They even washed my truck for me! What excellent customer service! I'm very pleased with my GMC pickup, but this place makes me even happier! Great place to do business!! read more

Took my GMC Acadia in for new brakes prior to vacation. Was so surprised to receive a call a couple hours later telling me that I didn't need the brakes yet. Unbelievable to find this level of honesty in business. They returned my car washed and with the tires rotated free of charge. I would absolutely recommend this service department for any of your car care needs. read more

I recently got rear ended and I heard that this place was the best in town. I gave it a shot and they are incredibly nice and professional. Paul was the person who helped me, he got me in right away, and he even went as far as to call the rental company on my behalf to make sure I was taken care off. They fixed my car and it looks perfect, as if it never got hit. So if you want your car done correctly and in a reasonable amount of time; go to bonander. read more