I do NOT recommend this company. I had the most bewildering experience with Simon and Yasen and I have never felt more disregarded as a client. To start off, it's basically impossible to get a response from Simon. He initially promised me videos of the units I was interested in (since I was not in New York), but never sent anything. He also stopped responding to me. I finally reached out to Yasen who, for his part, was more responsive. He asked me to come see the two apartments I was interested in at 5pm on 12/28, and tells me which apartment to meet him at first. I get there at 5pm sharp, and nobody's there. Yasen says he'll be down in a few minutes, because he's showing other clients. I wait about 10-15 minutes in the cold and he never comes down. Eventually, Simon shows up and lets me into the lobby, but tells me to wait downstairs while he checks to make sure that he can get into the unit (5C). I'm left downstairs for another 10-15 minutes, with no updates. Finally, Simon and Yasen come down with the other clients and tell me that they can't access 5C and that the super is unresponsive, but that they can show me a similar unit that's a 3bd instead of 2bd. I tell them that I'm trying to make a decision on an apartment soon, and that I don't want to sign any leases without seeing the actual unit. Simon says I should take a look at the 3bd and if I like it, he can try to get into the 2bd tomorrow and send me a video or I can come look. I take a look at the 3bd, like it a lot, but still need to see the 2bd. I go back downstairs, there's nobody there. No Simon or Yasen. I text Yasen and ask him if someone's going to be at the second unit (240 W 122nd Street). He responds "I'm 2 minutes away." I tell him that I still have to walk there and it'll take about 20 minutes. No response. I walk for a total of 25 minutes in the dark and in the cold, and when I finally get there, surprise! nobody's outside the building. Thinking either realtor is just upstairs again, I call Yasen and he tells me that he had to go back with the other clients but that "he saw the super walking in and out and he should be able to let me in, just wait 5 minutes" and that "they left the apartment units unlocked so I can go check them out myself." I can't say i'm an expert on showing units but is this the norm? Letting clients check out units by themselves without anyone to provide any explanations or answer questions? Doubt it. Anyways, I wait 5 minutes and nobody comes out. Mind you, I'm a relatively petite female waiting outside an apartment building in an unfamiliar neighborhood at night. I was not comfortable waiting alone. I call Yasen and he asks me to wait for two more minutes. I wait two minutes and nothing. I call him back and he says he's going to have another tenant buzz me in. This works, but I go upstairs, and the unit is locked. Yasen tells me to try a lower unit. It's locked too. Yasen says he's with the other clients but he'll come back if I can give him a few minutes. Because I highly HIGHLY doubted he would actually be back in "a few minutes", I said no, that I was walking back home, even though I had walked 25 minutes for nothing. He tells me that he'll show me the prior apartment (242 W 109th) tomorrow at 5pm. I tell him that I need to make a decision on another apartment by earlier tomorrow. He says he can show me it by 12pm then. I ask him if he's sure he'll be able to access the unit by then, since I don't want to walk all the way there for no reason. He says he'll call me an hour before. So here we are, it's 12 PM the next day, at the time the appointment was promised. I tried calling three times around 11:15, with no answer. I texted him at 11, no answer. This has truly been the most terrible experience I have had with a realtor. Simon and Yasen's behavior was completely unacceptable for many reasons, but I'll list the three main ones: 1. If they can't handle two clients at once, they should not have double-booked showings. If they did, they should have attempted to accommodate both clients simultaneously. It makes no sense to choose which client to focus on while leaving the other to figure out alone. 2. There were TWO realtors, so there's no reason why one of them couldn't have helped me while the other helped the other clients. Not sure if something gave them the impression that I wasn't a serious client? I've seen 20 units in the past 2 days because I'm trying to find a place to move in to immediately. The irony is that out of all the apartments I've seen, 242 W 109th was in my top three (as far as I could tell since the unit I viewed wasn't the exact one). 3. No client should have to wait outside in unfamiliar neighborhoods at night for a total of one hour, especially not a female client. This experience had me feeling that Simon and Yasen, and perhaps Bold New York as a company, do not care about their clients' comfort and safety. read more

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Matt Caputo was an amazing broker, more than broker a friend that really took care of us and gave us the best experience. I definitely recommend him to anyone looking to move right away! We had 5 days to move and he managed to finish the deal in 2 days, please contact him for your next apartment! 110% recommended!! read more

Bold New York - Real Estate Services Near Me - Brooklyn, New York

The amount of CRAP we need to put up with living in their properties is unimaginable. Their properties are poorly managed with leak, pests, cloggage problems that will drive you insane but highly priced. If there are 0 or negative stars ratings, I would've given it! Do not trust them! read more

I recently worked with Kat Sanchez on successfully finding an apartment. While there's so many great things to say, it is important to understand I am very grateful for her. It is not my first time going through the process and can say that she quickly became a breath of fresh air after working with an agent from Nooklyn proved to be a failure. From the beginning and throughout, she remained professional and organized, while emphasizing her authenticity about her desire for us to get our dream apartment. She genuinely cared that we got an apartment that made us happy. Out of all realtors and situations that we were faced with she's the one who never ran from us. We had a bit of a chaotic situation securing an apartment and Kat handled it with grace and a sense of confidence that made us feel comfortable. When one apartment fell through, she immediately provided another solution that met all of our requirements, especially our budget. On top of all of this: she had to manage communications with me being in another country and my roommate being in another state. Because Kat never ran from us when the situation became tense, we would definitely work with her in the future. As we know, not everything works out perfectly in these situations, but with the help of Kat Sanchez, we definitely wouldn't be in our home that we love so much without her! read more

We have worked with Matt Caputo to find the perfect apartment in Astoria. He was super helpful and was able to find help us find the perfect apartment. We are very happy to move in to our new home!!! Thanks Matt! read more

Bold New York - Real Estate Services Near Me - Brooklyn, New York

I did not use a realtor but went looking boldly by myself with my girlfriend. We ended up, by pure luck, seeing multiple listings from BOLD and although we did not use them as our personal realty group, the realtor who showed the apartments, Stefania, went above and beyond - keeping in contact, helping us apply for a unit, and checking in multiple times throughout the whole process. We didn't get the apartment due to unforeseen issues but the process was very smooth and I cannot rave about Stefania enough. Seriously an amazing group! Stefania is the best! read more

Alan did a great job of listing my place. He got great tenants in for me immediately and at a better rent than I expected. Thanks so much Alan, will be coming back to you when I decide to sell :) read more

I emailed with Brian Butera to see an apartment, and he was initially quite responsive and friendly via email. Until we met in person, when he looked me up and down and perhaps decided I wasn't cool enough or caucasian enough for him to give me the time of day. From the outset of our showing I found him to be rude and condescending. I actually was quite interested in the apartment, but he totally put me off the whole thing. I felt more comfortable asking the tenants who were home, and quite friendly. When I did ask Brian questions about the apartment, he was rather dismissive. I pressed him to find out from management and he said he never sent me an application nor answer my questions. This guy was a total dick. Brian, I found another apartment - thanks anyway. read more

My roommate and I worked with Stefania on signing a lease for an apartment in Bushwick and she was great! She made the process quick and simple, was open about everything, and made sure we had all the information we needed at all times. She worked with the landlord to meet our needs and we couldn't be happier with how it worked out. read more

I am super interested in a property that Karen Norman represents. She dodges all my questions, does not respond to emails... it's a bit ridiculous as this should be quite an easy commission. I shouldn't' have to chase an agent around to try and apply to a property. read more

Found the perfect apartment for my roommates and I, we are over the moon with it. All thanks to Stefania Rovera, who's professionalism is matched by her incredible ability to communicate and get things done. BOLD made finding OUR place so much easier than I could have ever expected. Highly recommend, defiantly ask for Stefania. read more

Before I began my search for an apartment in NYC, I should have spoken to other people regarding their experience with Bold. Ms. Nelms was not friendly, at the showing did not seem as though she at all wanted to be there. Come to find out... this is normal for the associates of Bold. On top of that Ms. Nelms refused to even help with normal things that an agent would do. She explained that she was "just the agent". Well, thank you because the management company is worse! The fire alarm goes off for three days and they do NOTHING to fix it. You put in a work request not a word back. You attempt to call they sont answer. Bold Never again. read more

Stefania showed us a place in east williamsburg, and helped us get everything in order within a very short time frame. We were looking for a place only two weeks ahead of time, and still managed to find a lovely place. We couldn't be happier with how things turned out! read more

My apartment hunt went smoothly because of Stefania. She responded immediately and I was viewing what is now my apartment within a couple of hours. She also handled calling my stubborn, former landlady to get a recommendation so I only had to pay first month + security instead of the additional last month's rent. Highly recommended for a stress-free apartment search! read more

Alan Wieder helped us to sell our apartment in Midwood, Brooklyn. We're very pleased with his work. He's reliable and hardworking. He knows the market and gave us great recommendations. I highly recommend him. read more

After learning that my current landlord was selling my building, I knew that I wanted to stay in the same area of Queens that I was already living in and right away I learned that Matt Caputo was a great local agent. He introduced me to several local landlords within the few areas where I'd asked him to search for a two bedroom apartment for my boyfriend and I. I was impressed at how Matt handled the lease signing and went out of his way to introduce my boyfriend and I to our new landlords. We were well qualified, however, Matt helped us find the right place at an amazing price and negotiated a deal that made everyone happy. He was extremely knowledgeable with the location that I was looking for and found a perfect match of apartment and landlord setup for us. He kept in touch frequently throughout the process and went above and beyond for us. I highly recommend Matt if you're looking to use Bold New York. read more

Stefania Rovera was the showing agent that I used. She was very helpful and made the process enjoyable. I really love my new place and would use them again in the future. read more

In the 15 years I've been renting, I've never experienced a more rude or impatient realtor as Karen Norman. Karen doesn't only lack basic etiquette as a realtor, she lacks it as a person. I've got the texts and emails to prove it. She literally got mad at me for TEXTING her 2 days before a move-in saying "Please don't text me. Please email me." She gave short and snippy answers. She was bothered to hear from me. Would play the martyr card, telling me how busy she was working on all her other properties when I asked for an update, mind you, just a few days before moving in (after I had texted her the night before and not heard from her that evening). I was nervous to speak with her because of how abrasive she was. And she was even more rude in-person because I went "over her head" to ask the building owners questions because her answers were short, bothered and insufficient. Also, another realtor working with Karen at the showing gave me the wrong information about a property, saying it was asbestos-free, but upon signing the lease there was an "Asbestos Addendum." So I had to find another apartment at the last minute. With all the choices in NYC and Brooklyn, I'd highly recommend taking your business elsewhere. read more

Stefania Rovera hooked my roommate and I up! After showing us two apartments, she asked us to describe what we were really looking for. She ended up showing us an apartment that was not on the market at that time, but she knew it would be exactly what we were looking for. It was perfect, and we put down our deposit the next day. She helped to get us a good deal for rent, and now we are in love with the place. I'd recommend working with her. read more