We arrived at the restaurant after driving twenty minutes to get there only to find the doors locked. According to the posted hours they should have been open and there was no sign on the door. I called the store and an incredibly rude woman answered. I let her know that we were trying to dine at the restaurant but the doors were locked and she said "yep". I said that the hours said they should be open and asked if they could unlock the doors and she said "lobby closed" and then hung up on me. Incredibly rude and I wasted 40 minutes of round trip driving to not be able to dine at your restaurant. I would have thought as a business you would WANT paying customers, but I guess not. read more

[Updated] Been here a several times and no major issues to report. Food's been warm and tasty (almost every time) and staff have been mostly pleasant. After a handful of visits, I'd give it a 3.75/5 -- pretty solid for fast food not named Chick-Fil-A! Sunday mornings are busy and slow in the drive-through line, but otherwise it's usually fairly quick. read more

News alert! There is no reason your lobby should be closed during business hours. Covid is long gone. Oh, unless you have poor management/turnover. Do better! It's even a Saturday for Pete's sake! I used to like to come here but service is nonexistent anymore. read more

Unfortunately I didn't take a picture of my food before I inhaled it... That said, I'd just gotten picked up at the Nashville airport fairly early in the morning and was famished. Drove around for a while and most restaurants weren't open. Most fast food places were unappealing until I caught sight of a Bojangles. Ordering and paying in the drive thru were a breeze and I wanted to gobble down the food as soon as I got the bag, but I waited until I could eat like a non-savage. I had an order of the round potato things and a spicy chicken biscuit. I intended not to eat the biscuit, or at least not all of it, but then I tasted the biscuit and realized I was going to crush the entire thing. Bojangles definitely lives up to the reputation of having good biscuits. So yeah, tore up the sandwich and the potato things, despite having to be in a bikini within the hour. That food was WORTH IT. Until next time, Bojangles. read more

With fast food service going downhill everywhere it was such a nice treat to go and everything was smooth. The service was quick and friendly. Nowadays that's near impossible at fast food. My food was actually really good regardless of my low expectations of fast food. All of our food was hot, tasty and served quick. Will go back! read more

No stars! This is one of the worse places I've ever visited! The employees are dirty, dressed inappropriately, and rude. The cashier that checked me out had on a dirty hoodie that was pulled up over her hair bonnet. When my order finally came out, it was missing some items. I asked about them, and was told they were no longer available. Someone, maybe a manager, came from the back and said, "let me see your receipt." When she finished refunding me, I asked for a receipt and was told she couldn't give it to me because she had to keep it. She proceed to say that I could take a picture . I told her I needed something, she balled up my original receipt and threw the other one on the counter and walked away. This location is a disgrace to the Bojangles name! It needs a total re-haul. It was my first, and last time visiting!! read more

I love their steak biscuits and the fried chicken. The Mt Dew Southern Sock is okay. The mashed potatoes and gravy is a knock out with the chicken. read more

Hey guys, check your chicken !!! This is RAW . Unfortunately my wife ate a part of it. Hopefully my wife doesn't get sick ! This was in a kid's meal! read more

Bojangles - Raw chicken supreme. - Fast Food Near Me - Hermitage, Tennessee

Morning crew at this location does great work! Food is always fresh and service is fast.

Wish I could give 0 stars because what an absolute shit show. The girl who took our order it was very rude and she said there's going to be a 15 minute wait on grilled chicken. Keep in mind this is literally a fast food restaurant that serves practically all chicken meals. Waited forever, and she came out to check on us to see if we were waiting on food. We're like??? Yes you literally took our order and told us to wait in front. Came back out almost 10 minutes later with no comment, handing us our food and just walked away. As we were driving away, she gave us two fried chicken biscuit sandwiches that were completely different than what we ordered (supposed to be the grilled chicken sandwich with tomatoes lettuce and on a hamburger bun). We didn't even go back because we didn't want to wait another 20 minutes and deal with their terrible service. Also she never gave me a receipt. DO NOT GO HERE!! ABSOLUTELY TERRIBLE!! read more

Bojangles - Supposed to be grilled sandwich - Fast Food Near Me - Hermitage, Tennessee

I used to love Bojangles chicken. My husband pick up a large BoBox for dinner tonight and it was awful. All the chicken was over cooked and dried up. They have apparently changed their biscuits from southern buttermilk biscuits to cheddar biscuits like Ref Lobster serves. Yuk. Wasted $30 dollars. The mashed potatoes were half mixed and had dry potato powder chunks in them. Never going back! read more

I love Bojangles chicken. I used to eat this all the time back in the day when I was growing up my buddy Chris Aunt work there and she would always bring us home some. Fast forward about 20 years after they got rid of Bojangles and here I am a 35 year old man and I'm very excited that I am eating Bojangles again.It's very busy because people love fried food they love chicken and there it is so it's always crowded but that shows you that it's good I've been there 3 times so far and I'm going to go 30 more times hopefully because it's a very good place and I really enjoy it and I definitely recommend it because I can't wait to go back try the chicken of course dirty rice is great and their breakfast is phenomenal can't wait to go back read more

Want some southern comfort food but don't want to wait super long for it? Spicy Southern Fried chicken? Yummy cole slaw? How about crispy bacon and a soft folded egg on an equally soft and delicious biscuit? Did I mention the bacon was crispy? I come to this Bojangles regularly and have inhaled some of the most delicious spicy chicken biscuits, round potato thingies, seasoned fries, and bacon/egg/cheese biscuits. The regular fellow that I see cooking in there is always cooking up a storm and the girls that run the drive through are cordial and efficient. read more

Shoot ya'll I ain't been writin reviews for a while cause I forgot my log in password got2poop1999 jeez how did I forget that! well anyway, I loves me some bohangeles. I always get the same thing, the KING himself of chicken biscuits, the cajun filet biskit. My goodness its delicious, i think the low star reviews are just people who ain't gettin the biscute. I always get some mustard packets with mine, yes sir I like mustard on my biskeet. And if you want an extra fat boy treat like my dear friend Joshie says, you get yers with pimento cheese. I can feel my arteries a closin but I don't give a hoot ya'll, good way to die. I ain't never been to the bathroom at this place cause I'm always in my car goin through the drive thru. I think they know me now cause when i pull up the lady in the talk box says ITS BO TIME BABY HEY THERE YVETTE and you jknow that is just the best. its always bo time in my heart ya'll. amen! read more

Service at this location is garbage to put it nicely. Twice the person at the drive thru, one older male and the other young female was rude. With the male I drove off during the order he was so rude. The young female asked for my order then in the middle asked me to wait then recall the order again and seemed like she would rather not take any orders at all. when handed the food there was no verbal exchange, just handed out the food and closed the window doors. check\ ticket number 404020 Monday 1/2/2023 around 3:30 pm. I would give this location -5 stars they should close this location, fire all the workers , tear down the building and put up a memorial park for the wasted time and energy put into this location. read more

I just came through the drive through window and was very cordial at windows one and two. This may not bother some people but it does me. I don't expect the employee to jump up and down because I am there, but a simple "hi" is something. They said nothing and acted like they were mad at the world. Just handed me my bag and did not look my direction. Even worse, my food was cold. The manager is different . She is nice and will go out of her way for you. read more

Went through the drive-thru Monday night at 7:00 PM and guy said, "We don't have any chicken. It'll be about a 20 minute wait if you want chicken." ...Mmmm... That's kind of a deal breaker AT A RESTAURANT THAT ONLY SERVES CHICKEN!!! This is just the latest episode of bad service, bad food, and just an overall bad restaurant. I remember being excited when this place opened a few years ago - they have continued to disappoint me to the point we'll never go back. read more

Disgusting!!! Girl who took my order was picking her teeth, then made my fries and carried them with the hand she was picking her teeth with. I can get over the I hate being at work attitude, but just terrible. Being from out of town this was my first visit to a Bojangles. I can't tell how the food tasted because I threw it in the garbage. read more

Me my wife and her dad went there after church. As soon as my wife ordered the girl at the register interrupted her and starting asking are you wanting a drink with you dinner. This then become a 15 min discussion all because of how my wife had ordered. Really, very stupid and ridiculous. I've gone to this same location before while working in the area and it's been fine. I think that girl on Sunday needs some lessons and more training on customer service because she was rude! read more

Banner sign at roadside said dining room open. 10:34am. It was CLOSED. Went to the drive thru. Website says full menu available after 10:30am. It was 10:38am. Was told only serving breakfast. Waited about 15 minutes for two cars ahead of us to get their orders before we could get to the window. When we rode by around noon noticed the dining room was still closed. Poor management here. read more

I've been to a Bojangle's prior to today but don't recall my experience. So, this morning (my day off) I woke unusually early & hungry. The lady on the intercom was very pleasant & personable. Despite me being half asleep & slow to respond, she remained cheerful. I ordered gravy & biscuit & a steak biscuit. It was much better tasting than the usual fast food breakfast food. Which is why I rarely eat breakfast. They have restored my faith in breakfast not made at home. Thank you!! read more

This place use to be good. I'm not sure if there is new management but whoever is running the place needs to find other employment. The whole crew at this location is extremely disappointing. When a customer gives you an order how hard is it to hand them what they want? The best part about it is the receipt actually shows the correct order.... Don't go here unless you want a mystery meal read more

This Bojangles is right by my house. We come here all the time and the employees are always so nice and accommodating, even when it's closing time. The food is good, the service is fast. There's a manager named Dawn who has stood out to my husband and I for her customer service. We love this place! Gotta get a boberry biscuit! read more

If you want food poisoning. The staff sits in the lobby all the time and doesn't clean anything. I couldn't tell you when the last time they cleaned. Food isn't great either. The drive thru staff is on their phones all the time. They run out of food. Sit in the lobby and hang out with their pow wows. Customers are the least of their priority. They work when important people seem present but they don't respect their brand or those people when they aren't around. read more

A friend and I was in Nashville near Christmas and was hungry so we stoped in to eat. That was a mistake. Should have gone down the road to Jack in a box. We think it was it s first few days. Anyway we ordered. We both got a chicken breast with Mac and cheese and Mash potato s. The chicken was moist but we didn't expect the breading to be Alittle spicy. If we would ha e know we may have ordered something different. The MAC and cheese was Bland. No salt or anything. The mash potatoes with gravy was okay nothing special. The best thing in that meal was the biscuit. It was light and fluffy. I believe my meal was $5.45 or something like that because I upgraded my drink to a large. Would I recommend it. No. Unless u like spicy chicken okay mash potatos and bland Mac and cheese read more

This has by far been the worst and slowest, fast food service I have ever had. Disrespectful.

The Bojangles in Hermitage is terrible. The chicken is way too brown and the female night manager very unprofessional and rude. My order was wrong and she had no empathy. The pieces of my dinner which was supposed to be chicken breasts and ended up being a withered up leg and a sickly looking thigh, were tiny and more like over cooked appetizers. I usually order at the Hendersonville store but was visiting my sister. The Hendersonville store has always been exceptional, very large chicken pieces and just the right golden color; juicy and delicious. The Hermitage store needs an anonymous visit from the corporate office to get a sample of the horrible cooking and service. read more

terrible experience. still waiting for a refund for a dinner ordered on line but not available. two weeks now. never again! one star only because i have to! read more

This place has its highs and lows but every time I come here it seems like the service is poor and the teenage staff are always negative and very unfriendly, but he food is great if you want greasy fast food which I won't lie its something I'm always craving, and the highs I have for this place is the food and the huge amount of fries they give you! read more

So waited awhile and tried again...amazed that it was actually worse lol! Time was 3:50pm on Sunday. Ordered roasted chicken bites,sweet tea and 2 piece leg and thigh snack. Tea was unsweet....then was informed that the roasted chicken bites they had ready were, as the guy at window put it, "pretty bad" and he "wouldn't sell them". Next ..." ummm we are out of thighs can we give you another leg instead?" Who the heck is managing? Oh well. So much for trying again. Im starting to figure out that whoever owns this location doesnt read the Yelp account and really could care less about it. Shame... read more

People love to go here once and say it is awesome. I understand how that mistake could be made. The management and owners obviously want a fairly new franchise to succeed, so most of the time you will find yourself having a great experience. Maybe 8/10 times even... but if those 2/10 times are miserable it all goes out the window. When there is not a high level manager around, particularly after dinner rush, the restaurant is trashy as all hell and very likely to give you whatever allows them to be laziest. The problems have sadly only been added to since they started offering brown gravy. Rather than having it available as an alternate option they decided to swap to is as their default, and these workers will never tell you that. If you figure it out, they will just hand you something with brown gravy because apparently the gravy people like me started to love the place for isn't worth being made. Want Chicken Supremes? Hope you like them substituted with their other strips because they won't ask, and it's certainly better than the alternative where they give you hours old, rock hard supremes. This store could be amazing if it's workers matched the care of its management and ownership when they are present, but unless they stop hiring people who represent the opposite, this location can only get worse. read more

First tried Bojangles on the way back from fall creek falls. Loved it!! Just went to the Bojangles in Hermitage and the food couldn't have been worse. The fries were so bad I actually had to spit them out. I can't imagine how this location makes food this bad. read more

I love the Bojangles close to my house but this location is absolutely the worst Bojangles I've ever been to, they are very rude and the service is slow , they don't clear your tables for you like other locations do and the sweet tea is gross. If you are wanting to eat Bojangles, go to a different location. read more

I was shocked and appalled from what I witnessed on Friday night. It was the first time that I had gone to Bojangles here in Nashville. The restaurant was a total disaster and the food preparation was subpar. My food was not fresh and cold. The staff members were friendly, but they looked like they were mentally drained and defeated. I believe it is a result of their current manager Kei. She was absolutely unprofessional and didn't seem to take her job seriously. As her staff was struggling to make orders and prepare food, she was in the lobby joking and texting with some guy. Her staff looked her and yearned for leadership but she simply ignored them and pranced around the disarray. When my order was up, she said to all customers that if you have any questions or issues her name is Kei and she is over the staff as she pointed at them. She spoke to her staff in a demeaning fashion and I for one, would not tolerate that from any person in management. I didn't want to write this review because I don't think it reflects Bojangles in general, but her level of unprofessionalism left a lasting impression on me. read more

I don't eat here often, in fact it's been years. My wife and I stopped in for a late lunch and were pleasantly surprised to find a very clean, bright dining room and exceptionally friendly and helpful staff. The food was really good too!!! read more

Chicken and biscuit were burnt ordered two fries only one came with seasoning tried to call to speak to a manager but no answer...... Please stay away from this place chicken left a burnt peanut taste in my mouth!! read more

Excellent customer service. The manager, Dawn, was very courteous, helpful and ensured my family and I were accommodated. The food is obviously great for any fans of Bojangles! read more