I wish there were more stars than 5 to rate this shop as the quality of work along with the…read moreprofessionalism of the staff and owner are top notched. I brought my car in last March to get repaired due to a car accident. Prior to dropping it off I spoke with the manager who asked if I already had a rental set up if not she was able to provide me the Enterprise Rental company that they partner with. Once I arrived with my vehicle I met with the owner and manager who walked me through the process at that point I knew that my car was in good hands. They took the pressure off of me having to be the middle person between them and the insurance company. Once I picked up my car it looked as though I just got it off of the showroom. I want to thank Joel Garcia and his staff for the outstanding service. I encourage anyone if they require any body work due to an accident to definitely reach out to them.

Best shop in town. Everything from frame repair to custom body and painting. The most…read moretechnologically advanced shop in the area and capable of working on every car

I came to get my Audi Q5 serviced and I was so pleased with my experience here! First of all, I…read morefelt that the pricing was very fair and they were not trying to rip me off like other auto shops I've been to. They made sure to complete the job in a timely manner and kept in communication with me regarding the process. The staff there were also very friendly and welcoming. Overall, I'd highly recommend this place to my friends and family! - Danny & family

I've been here twice for auto body work and their customer service and overall body of work is…read moreexcellent. The owner is very accommodating and flexible, and he made sure I was happy with the results. They also offer car rental services, and even offered me a shuttle ride back home. Awesome crew.

Usually going to car dealership is not the most fun place to be but these guys are awesome,…read moreespecially Kim! The place is super clean and spacious. There is plenty of seating and places to do your work if you have a laptop. Water bottles and coffee are even offered. It's the little things that matters! If they offer snacks would be even better lol I was very impressed with the video diagnosis that they sent you by text. It makes a huge difference when you are just looking at a piece of paper with the list of repairs and actually seeing for yourself which parts needs to be replaced. I had some issues with my transmission and Kim confirmed it was under warranty which I didn't know about. I bought my car here 10 years ago and glad to know that some things are still covered! Once they knew my repairs may take a while they immediately put me in a free brand new CX5 rental. They send updates by txt msgs which works way better than playing phone tag. I've tried going to a few other service places to save some money but they don't always do the greatest job. Glad I came back here and could not be more thrilled. I'm actually really digging the rental and may consider buying it (I know they did this on purpose!)

Kim was so rude to me. Talked down to me. Told me they don't fix cars. They sell them and make a…read morefee from it and THATS IT. My car has been defective since I bought it a year and a half ago. I explained all of my complaints to her and the staff from the first couple hundreds of miles until now and they have done nothing for me. Kim told me to call the attorney general because they are the only ones who can help with car issues. which the attorney general wanted to know why they wouldn't help me. Along with corporate also wondering why this was Kim's reaction to me. just terrible customer service. I was sold a car with scratches all over the hood. she said there is nothing we can do about it so right now, another dealership is fixing that and she told me now that another Mazda dealer is touching my car they can no longer touch my car at my original dealership which isn't true. This woman should be fired.

I went in because my driver side window wasn't working. It turned out the window regulator and…read moremotor need to be replaced. They quoted me $800 for this. Where did they pull this number out of?! They also said it would take a week for them to get the parts. Anyway, I took my car to a different mechanic instead and they diagnosed and fixed this same issue for $400 within 24 hours. SO...... go elsewhere!

This shop stinks. I had them install a front end suspension and then do an alignment to my car…read more When I drove it for a few days the car was making a clunking sound again. I took it back and they said it was the inner and outer tie rods. I said that's odd as you guys installed that on the car. Then the guy said it was the both inner tie rods. So I got a replacement set and they installed them and when I take the car home it's still makes a clunking sound. I CALLED THEM AND COMPLAINED the guy said it must be something else. Like really? Do your self a favor and avoid this place when ever you need auto repair. I would not recommend this place to anyone they are just there to rip you off. A good mechanic should be able to diagnose a probably and tell you exactly what it is not guess and then say it might be something else after charging a customer 2X. Stay away from these crooks.

Was recommended by a friend to take my car here and am so grateful that I listened. The guys are…read morefriendly, fast, and efficient. I went to get my brakes replaced the first time and just recently asked them to check my car because it was making a strange sound. They checked it out, drove it around, lifted it up, and did a thorough inspection. They determined that nothing was wrong and the sound (now gone) was just from rust that wore off when driving. I asked them what I owed them for their time and they didn't charge me anything. Feels like the first mechanic in a while that I can trust. Will continue to come back!

Walked in on a Wednesday morning to make an appointment, car was hit on the highway pretty hard…read morewith no noticeable damage, just wanted someone to check the frame wasn't bent etc. Told them all this and make an appointment for Monday morning 7:30AM. My spouse typically uses the car to drive to school (we live in southie near Emerson) so I wake up to drive there and back to drop off at 6am Monday then get to the shop to be told they don't have an appointment for me and they don't even look at frames so they can't help me. Same guy I made an appointment with in person on Wednesday. He almost smiled and laughed like he was happy to inconvenience us. Really disappointed and won't be going back (we have used them for many other services in the past)

Direct. Honest. Fast. They made my car damage looking like it never happened. And at great value…read more Service required was auto repair.

Outstanding! For the first time in 20+ years I needed auto service and needed a new auto service…read morecompany for an urgent repair Not only did the owner tell me to come right in he did the repair in the spot for a very low price. He could have taken advantage of the situation , but didn't . He's a good man who runs a good business . Everything tidy and professional. A real life-saver . I have found my service provider. I couldn't be more grateful .

The manager Jason doing a great job as always his salesman HD (nick name) high definition lol got…read moreit done in an hour This dealership runs like a well oiled machine!

I sold my vehicle to Quirk Volkswagen at the end of March and subsequently canceled the vehicle's…read moreregistration. Shortly thereafter, I received a toll violation from New York showing my former license plate being used on a different Volkswagen vehicle. When I first contacted the dealership about this serious issue, I was told someone would call me back the next day. No one did. When I called again, the manager I had spoken with the previous evening appeared to have no recollection of the matter. After placing me on hold, he returned and informed me that my plates had been returned to me. When I advised him that I had photographic evidence showing my license plate attached to another vehicle in New York, he asked whether I was sure I had not received the plates back myself. I was then told that the General Manager would contact me the following day. Again, I received no call and was forced to follow up myself two days later. During that conversation, the General Manager (I believe his name is Jason) was not only unapologetic, but claimed that he had previously informed me that my plates had been thrown away and that someone must have taken them from the trash. No such conversation ever occurred. What makes this explanation particularly concerning is that license plates are not supposed to be discarded in the trash. Dealerships are expected to properly destroy surrendered plates. Hearing a General Manager suggest that my plates were simply thrown away--and then speculate that someone may have retrieved them from the trash--only raised further concerns about how this situation was handled. The most troubling aspect of this experience has been the complete lack of accountability and professionalism shown by management. This is not a minor customer service issue, it involves license plates associated with my former vehicle being used by another vehicle, resulting in toll violations being issued in my name. As a result, I have been forced to file a police report and spend my own time addressing a situation that should never have occurred. Equally troubling was the dismissive manner in which my concerns were handled. At every stage, I felt that my reports were minimized, questioned, or ignored rather than taken seriously and investigated appropriately. As a female customer, I was left with the impression that my concerns were not being treated with the seriousness they deserved. I expected far more from a dealership's management team when reporting a matter with potential legal and financial consequences.

Always great service and fine work at reasonable prices. I feel so lucky to have found a mechanic…read morethat's a keeper!

Highly recommendable the owner took his time to fix my Ford Edge after going to different mechanics…read moreon Dorchester Ave. he was a man of his word and delivered professional services. Thank you Joe!