I got rear ended at beginning of August and needed body shop work on my car.Amica helped me get a…read moreloner car through Enterprise. I have used Enterprise in Norwood and another one in Dedham in past and have had good rentals and good experiences. Alex picked me up at Akiki Auto with the rental I had was a zford Escape it was too big and boxy for me so I asked to be switched into something similar to my Mazda CX30. I was then helped by CJ and switched into their Carbon Mondel Mazda 2024 CX30 I instantly got in and was hit with smell of smoke. I also had to put the car seat in car myself with work clothes on and heels... But the guys were very helpful in extending my rental while my car work kept getting pushed back. I only have it 3 stars due to issues with rental the buttons were stuck the driver door sounded hollow when shut. Dents and chunk taken on one tires just very little upkeep and maintenance on the car. Alot wear and tear. And took almost month to get smoke smell out. Not ideal with toddler.

On September 23, I rented a Jetta for the DAY. I opted to additionally purchase the damage…read moreprotection. I had it only a few hours. While it was parked at my home, a neighbor told me it has a flat. A flat? How? So I instantly called Enterprise and they connected me with their roadside assistance team. They shared that this car has NO spare tire (why wouldn't it?) and they were coming to tow it. They asked if I needed a replacement car and I declined. Them towing from my property is the last time I saw it. (No one ever told me I'd be charged for any of this) Fast forward to September 29. I needed a rental for the DAY once more. Upon entering, I asked if the Jetta was all set. The employee quickly said it was, and I proceeded with my next rental. (I had NO idea at this point I was yet to be charged a huge bill) so then I got an unsafe Mirage and within a couple hours, I returned it. It shook at 70mph and the alignment was WAY off. Long story short on that - they ended up refunding the Mirage, which was nice. But I let them know that that car should NOT be on the road. So remember the Jetta, from the 23rd? Well, it seems some of the folks at this Dedham location cannot keep accurate records. Their paperwork (and the final bill) claims I had the Jetta from September 23-26, AND I was charged on top of that a late return fee so my $88 rental became a $357 rental. Since I've learned of this - I've been reaching out to Enterprise for over 2 weeks with no success. I've chatted through their website. I've called and spoken with a few reps and even Escalation. I've called the Dedham branch and I've emailed the assistant manager. Not ONE person has reached out to discuss this. If someone from the Dedham Enterprise location could call me to clarify their billing practices, that would be great. I'm owed over $200 and I'd love to know how they have NO record of the car being towed on the 23rd.

Can't say enough good things about this location of enterprise. I've been renting regularly for…read moreover a decade but changes locations to this branch after a move to JP. The staff are friendly and the service is efficient. They go out of the way to go the extra mile and adjust as needed. Really detailed in terms of making sure you feel comfortable in your rental and with the terms of the agreement. Only downside is no after hours drop off but given the small size of the lot, I understand. Will definitely be returning for any future rental needs!

I needed a rental car while my vehicle was in the shop. The Roslindale, MA location was a treat to…read morework with! They communicated with me from start to finish! They shuttled me from the repair shop in Jamaica Plain to their location and got me into my rental within 10-15 minutes which was great! The rental was clean and returning it was a breeze! I would highly recommend this Enterprise location. Thank you!

I've done several rentals through the Hertz in Dedham and always been happy with them. It is easy…read moreto get in and out. Recently I've worked with Teddy who always greets you with a smile and a kind word. Especially happy this last rental as I got an unexpected upgrade for my birthday trip. Very happy with this rental. Thank you.

Don't ever rent a car from this location, should be a zero star option. They should absolutely be…read moreshut down. The car they gave us has catastrophic engine failure in the middle of the freeway. We waited 4 hours for Hertz Roadside to book us a tow truck, which showed up and wasn't able to take us since they were booked for zero passengers. The tow truck driver said the car had likely never been serviced and had no oil left in it. The Dedham office continued to hang up on us when we called and when we asked for any sort of refund, they told us to take it up with corporate. The worst customer service experience of any kind that we've had

Wow!!! Amazing experience!! Alexa and Giovanni are super…read morepleasant and helpful to deal with! And Alexa saves me around $40 by suggesting I just drop car off at dealer where car was getting fixed in Quincy! Will definitely recommend this location!!!

Enterprise rent-a-car on 155 Rivermoor St in West Roxbury was great. Outstanding customer service…read more Friendly, outgoing and understanding. Everything from pick up to drop off was seamless. They even gave me a lift back to the auto body shop I had my car fixed, which wasn't necessary but very appreciated. The 2016 Chevy Malibu I rented was terrific. Didn't want to bring it back. I highly recommend this Enterprise. Once again, I must say, outstanding customer service. Could not have been treated any better. In the future this is the only place I will rent an automobile from.

DO NOT RENT ... they give cars out that have expired inspection and registration cars they rent out…read morewithout checking. So first thing first i went to even rent a car because i was in a car accident the first car i got it was NH plates and i seen myself after driving it for 3days the inspection was 2 months expired they gave me a new car i had it for a few weeks gave it back i had to re rent because my car was not fixed i get a car with Pennsylvania plates getting off work one night i get pulled over at 2:00am to find out the registration was expired the officer was nice enough to let me go and not tow the car and said himself "this is embarrassing im sorry this happened to you" and let me leave to go to them the next day. I will NEVER BE BACK to rent another car and i hope they fix the problem and the system they shouldnt be able to rent the cars out if its not 100% serviced

Rented from the local roslindale office in MA. Very busy and I waited an hour to finally get my…read morevehicle. Drop off was just the opposite experience. Dead quiet and just a few cars in the lot, so much more enjoyable experience.

Great experience. Shopping for a car, especially a used one isn't exactly something someone looks…read moreforward to, but the experience I had at Newton Auto Group made it an easy process and one that had great results. I found the exact type of Jeep Wrangler I was looking for on their website for the right price and then set up time with Jade to look at the car. The car was perfect and it checked out in tip-top shape when I took it to an independent Jeep specialist. The real star of this story was Jade. He worked with me even though I was actually the one with the baggage. My bank was being pretty difficult to work with when it came time to arrange the financing. To make matters worse, I was leaving for a nice tropical vacation in two days and didn't have time to deal with endless paperwork. Jade arranged for basically the same great financing I had gotten with my bank with his preferred bank. Not only did he do that, but Jade also made sure to take care of the car while I was away on vacation. I came back a week later and all the insurance, registration, and safety inspection work had already been taken care of, all I had to do was hop in the car and drive away. What a great place: a nice selection of vehicles, trustworthy sales people, and an overall smooth process all around.

After being pissed off at central44.com 's pitiful excuse for a sales man Jamar D, I found a…read morechallenger of the same year I was looking for at N.A.S. Oleg and Zack are AWESOME to work with, no pressure, no lies and work with you to get you into the car you want and can afford and they keep in constant contact with you throughout and AFTER you buy a car from them. They make buying a car easy and with no stress and take care of the financing, registration and paperwork. Thanks again Oleg and Zack. I love the challenger!