I've been renting cars from this Budget location in Boca for several years now, and the service has…read morealways been excellent. I've worked with both Mike and Hanna in the past--and again just this past week over the Christmas holiday--and they continue to be outstanding. Even during the busy holiday season, when things can get stressful and some customers can be difficult, they remain patient, accommodating, and genuinely helpful. They take the time to make sure everything goes smoothly and do their best to resolve any issues that come up. While other rental companies in the area were overbooking and even canceling reservations (which is crazy), Mike took great care of my rental and made sure everything was handled properly. Because of that, we were very happy campers/roadtrippers! Happy Holidays, guys, and thank you for the consistently great service!

This site will likely be closed down soon. If you reserve a…read morecar here, it is likely you will not get ANY car. I reserved a car 48hrs prior to travel. Website indicated there were many (compact, mid-, full- ...) available. When I showed up, Manager Andrew told me "Yeah, we don't have any cars". Airlines also over-sell their capacity, but when they are oversold, they are obligated to compensate you ("$400 to take the next flight"). This unfortunate site has an unsustainable business model. Hopefully, they will be removed from Kayak and Google Maps soon. If you would like to gamble on being stranded, then reserve a car here.

I recently booked a rental at Palm Beach Airport but had to make a last minute change to the return…read moreportion of the reservation. I tried to get everything done on the phone but it was a hassle and a chore to do so. After wasting a good 20 minutes on hold and going back and forth with an inept clerk, I was told to call the airport location directly to make my requested changes. Even with a reduced amount of people renting cars, Avis PBI didn't pick up the phone a single time and I called 3 times. I then had the idea to drive down to the Yamato branch in Boca Raton in order to speak with someone directly. Surprisingly, these guys were absolutely outstanding. They changed my reservation quickly ans even didn't some insider tricks which got me extra days for less money. I have no idea how this worked but that's what haokened! I was on my way within 5 minutes and I left very happily. Why isn't all Avis customer service this good?

They lie they have electric cars, so we booked it, drove there for 20 min and when we arrived they…read moresaid "We don't have electric cars available!" All for nothing. So we wanted to rent a regular car then and asked if we can drop off at our closest location as this location is too far, they said it's 25$ - even though it was there fault they say they have electric and they didn't. So no renting from here. Left without a car and not coming back here. Be careful.

We have rented SUVs from this Enterprise several times, and Randall's customer service is always…read moreoutstanding. He's quick to fix any issue and makes sure we leave happy every time. That's why we keep coming back!

Customer service was sub par at best. Definitely been to better Enterprises in the area.read more

Seamless return and renting experience. Rented and Miami airport and returned here. Later rented…read morefrom here to return at MIA . Since it is a smaller lot car choice might be limited compared to a larger place but no issues as such.

Really bad experience. Do NOT recommend using this company! Should have looked at reviews first…read more Even if price is a little less, not worth using this company. Very poor customer service

Joe Cohen got me a good deal on a car. this guy is the best. The best deals the best service. Go…read morenowhere else you'll just be wasting your time.! Thanks, JOE !!!

This guy Joe Cohen, he will no ONLY get you the best deal and your dream car but he also is so…read moreknowledgeable and will guide during the WHOLE PROCESS. Since I got divorced I didn't know if I was coming or going when it came to cars and lease, but since I Met Joe he has it all covered. He is getting me my new car next week Every single step this guy is here for you !!! The best car BROKER Joe Cohen

Got me into the car I wanted but customer service was so rough. Everyone there was visibly upset…read moreabout their timing.

They will charge you extra for gas even tho I return the car with a full gas of tank…read morethief!!!!!!!!!!!!

Scott is the manager. He runs a great store. Unexpected vehicle breakdown & on a Sunday he had a…read morevehicle w no reservation. They were all fantastic at the store. Took less than 10 minutes...in & out. The return was just as fast and efficient. Can't say enuf good things abiut Scott & his store. Thanx.

Rented a minivan a month in advance from this location to take my wife & our 4 grandkids to Disney…read moreso we could all ride together and sing songs on the way and really enjoy the experience. Called the office the at 8:10am for an 8:30am pick up and was greeted on the phone by Scott "Hi Scott, just confirming that I'll be there at in 10 mins to pick up my minivan. Scott " We don't have. Any vehicles available" "Oh sorry no, I have a reservation' Scott "I don't have any vehicles" "I made my reservation 4 weeks ago" Scott "Sorry I don't have any vehicles, Is there anything else I can help you with?" "Anything else you can help me with?, how about find me a vehicle quickly" Scott "I can't do that as we don't have any vehicles" "I want to talk to a manager" Scott "I am the manager" "You're the manager and that's your answer? I have 4 grandchildren and my wife plus luggage and Disney show starting at 1pm today and that's your f ing answer to me" Scott "Sir don't swear at me" Hangs up the phone Now I get that I shouldn't have dropped an f bomb but this is what was thrown at me and put me into a very frustrating, annoying situation based on the exact conversation I had with this moron Scott. What Scott could have done as a manager is seen in his system what's available some other location and made some serious effort to get that vehicle asap. Whoever made this idiot a Manager should also go thru some sort of Customer Service training. You didn't ruin my trip with 4 happy grandchildren singing Disney songs in 1 car (minivan) on a Christmas gift from Nona and Papa but you certainly prevented it from being a part of what it was meant to be So have a little f ing compassion as you screw people's plans. Looking forward to seeing how Enterprise Head Office Customer Service del with this issue as well as the additional costs for 2 cars gas, 2 cars tolls, 2 cars hotel Parking, 2 cars Disney Parking etc. Following on from the response from Enterprise. This response is just some PR BS that big companies throw out to the public to make it look they are concerned and we will make this right for you etc etc. I contacted the customer service info provided and it gets you no where, just more talk and time wasting. "Sir please send an email to our complaints department" No, I already logged my complaint now the ball Is in your court to reach out to me to tell me how you're going to fix your screw up. Instead of offering real customer service they just wear you down until you give in. I'm a big boy and I'll get over it but this is the world we live in. Corporations don't give a rats about you. Customer Service my ass

I was really impressed by the volume that this tiny neighborhood location does. Both, when we were…read morepicking up, and dropping off, we saw a steady stream of customers picking up and dropping off. The inside was handled by the manager and one employee, and I saw at least one employee pulling the cars up. Everyone was pleasant, competent, and a pleasure to interact with. The selection at this location varied from being nearly sold out when we picked up to being fully stocked when we returned. This will be our go-to location in the future.

Showed up at 10am on a Monday morning to pickup a reserved vehicle. Office is closed although…read morecorporate says they are open. I waited around an hour with a dozen other customers. National's help desk said they couldn't reach the branch manager so we gave up and left. Dozens of customers travel messed up today. Thanks National!

Super Friendly, quick and accommodating. Everything you'd want in a car rental…read more I'd recommend highly!

I had a very disappointing experience at this Enterprise location…read more The branch closes at 6:00 PM, and I called ahead to inform them that I would be arriving a few minutes late due to traffic and weather. I was told it would be fine. However, when I arrived at 6:06 PM, the employee I had spoken to was still present but refused to assist me. Instead of honoring what was communicated over the phone, he immediately said it was past closing time and that he could not give me the car. He was also rude in his tone and dismissed the situation by saying he had been working an 11-hour shift and needed to go home to his family, then walked away while we were still trying to speak with him. I understand policies and closing times, but the lack of professionalism, poor communication, and dismissive attitude were unacceptable--especially after I made the effort to call ahead and was told it would be okay. This experience reflects very poorly on customer service at this location. I hope management addresses this so other customers don't face the same issue.