I had to go to enterprise rent a car as I had a little accident with my Lexus, ugh. The office is…read morevery nice.The restrooms are very clean and we dealt with Natalia and she was terrific.She was very helpful. I'm renting a Kia, which is a very nice car.Not bad at all , but not as good as my lexus!!!

Thank you very much. From reserving the car with Cody, to picking up the car with Cody, EVERYTHING…read morewas perfect. Cody is a very polished professional who has a natural gift for customer service. Thanks Cody! And thanks Enterprise.

I rent from Hertz often, but this was definitely a different experience when returning my car…read more My car was due to be returned at 10am, I pulled up at 9:55 and walked into the lobby and there was nobody working at the counter. I sat in the waiting area for 30 minutes before anyone came to the counter. It went from one employee at the counter to 2 employees and neither could assist us because they both took calls to assist customers calling in(understandable). Another 10 minutes later we were finally able to get some assistance. Although there was an express drop off box, I don't usually trust those and would not prefer to leave my key in there and I always choose to get a printed return receipt. Be prepared to wait when either renting or returning a vehicle from here. This location needs to hire more employees I gave 3 stars because the employees were pretty pleasant with bad jokes.

Best rental car experience I have had to date. The manager was the person who assisted me. She…read morelistened to all of my needs and went above and beyond to make sure everything was taken care of the day I needed the rental, including calling me right at 8:30am when I was dropping off my regular car for service. Then she picked me up at the service provider and had me on my way in my rental pretty timely. The other staff I interacted with were also very nice.

Mark, the manager, is a bully. Zero professionalism, saying things to me like, "You don't know…read morewhat you're talking about." Towering over me and instructing the other representative to "cancel her reservation." Iliana handled reserving me another car and walked me outside and apologized for his behavior. He has no business being in a customer service role.

Rented a vehicle from Sunday to Wednesday for an out of town conference. When I got to the location…read morethey told me the vehicle I reserved online is not available because they have to return it to the dealership. I rented an suv and they gave me a sedan, obviously if I wanted a sedan I'd choose that online. The sedan they gave me had a ton of damage to the body, both passenger rims were scraped, the rear passenger fender was dented, along of scratches all Over the vehicle. I check online while I was there and they still had the suv to book online. So obviously they are not doing their job properly in updating their vehicle inventory for that location. Keep in mind the he sedan they offered me was not wash and ready so I had to wait another 45 mins for it to be cleaned and prepped for me. I've rented with SIXTH in the past and had good experience this location just is not doing it. I will not be back to this location for sure.

Thanks you Que& Luise! You guys are absolutely great at what you do! Very professional and…read moreaccommodating, I really appreciate y'all's customer service, thank you for your generosity and understanding. Highly recommend this branch!

I recently rented a vehicle and, unfortunately, my experience fell far below expectations. I…read morereserved a premium car, but upon arriving at the office, I was informed that only standard vehicles were available. The sales representative advised that the only option was a Chevy Malibu, and although the interior appeared to be in good condition, it was not the class of vehicle I originally booked. I paid $414 for the rental and an additional $300 deposit, totaling $714. Within 15 minutes of leaving the lot, I contacted the sales representative to express that the vehicle did not feel right while driving. He told me that more cars were expected to arrive around 4 PM and that he would follow up with me. Unfortunately, I never received that call. The next day, I reached out again to check on availability, and I was told there were no vehicles within my price range. As of five days later, no one from the company has contacted me regarding my concerns or provided any form of assistance or resolution. Given the reputation of the company, I expected a much higher standard of customer service. The lack of communication and follow-through has been disappointing, and I believe these issues should be addressed to ensure a better experience for future customers.

I only rent cars from Enterprise for years and they are exceptional in customer service. Therefore…read morein Florida, the establishment under the leadership of Mr. Mauricio Ortiz, manager, reflects the company impeccable ethical standards in providing best practice skills to promote the upmost quality customer service. In addition, Mr. Ortiz strategically ensure that they provide customers with the best possible experience with Enterprise. His integrity, leadership, distinctive character, and professional principles are what elevates a company standards for quality performances. Furthermore, Mr. Michael was instrumental in executing the polices and guidelines for an enjoyable rental experience. The totality of their personalities characteristics are welcoming for customers to have a pleasant comfortable experience with Enterprise. Finally under the leadership of Mr. Ortiz, teamwork and employees personalities are very friendly and enjoyable throughout the organization. Thanks for a superlative job well done!

I received a complimentary rental from Toyota while my car is being repaired at the dealership…read more Upon arrival, there was a bit of a wait because only one representative was assisting a customer. I stood there for a while before being acknowledged. It would have been helpful if the representative had said, "I'll be with you shortly" to manage expectations during the wait. Eventually, another service attendant assisted returning customers and then asked me if I was returning or picking up, assuring me he would be with me shortly. Once attended to, the transaction proceeded smoothly. Stephanie did an excellent job explaining both the rental car process and the return process.

Extremely Disappointing Experience - Poor Service, Hidden Charges, Zero Accountability…read more I am a Preferred member and this was one of the worst rental experiences I've had with any company. I was overcharged for a fuel fee that was completely unwarranted, as the vehicle was returned with the same fuel level it was picked up with. Despite this being a straightforward issue, resolving it became unnecessarily difficult. The customer service desk was shockingly unprofessional. Staff were openly bickering and cursing among themselves, showing a complete lack of basic customer service etiquette. It was uncomfortable and unacceptable. As a Preferred member, the check-in process should have been seamless. Instead, I was required to check in manually and then wait an additional 15 minutes before being allowed to pick up my vehicle -- defeating the entire purpose of Preferred status. To make matters worse, no one informed us that adding an additional driver would incur an extra charge. This lack of transparency resulted in a $77.20 charge for something that was never disclosed, discussed, or agreed to. That is misleading at best and scandalous at worst. Miguel Peneranda eventually reached out and corrected the fuel charge, but refused to address the undisclosed additional driver fees. After that, communication stopped entirely -- no follow-up, no explanation, no resolution. I also contacted billing customer service directly and was met with indifference, lack of courtesy, and zero accountability. Because of this experience, I will be taking both my personal business and my company's business (Nestlé) elsewhere. Avis has made it clear that Preferred status means very little and that transparency and customer care are not priorities. I strongly recommend choosing another rental company.

So I rented a car from Avis. When I got in the vehicle and headed towards the exit I noticed the…read moretank wasn't full. They marked it on the contract but not sure why it's my responsibility to fill the tank. No big deal. Later that evening I was pulled over, sent through a roadside sobriety test (I had not been drinking) and placed in the back of a police car. Why? There was no license tag on the back of the vehicle. Not blaming the police - I had out of state license, no insurance card for the vehicle I was driving and the pamphlet that Avis provides is hand written and could pretty easily be faked. I get they had to confirm the vehicle wasn't stolen. I immediately called Avis customer service and was routed to an overseas call center which was zero help and essentially all they kept saying was return the car. They couldn't even connect me to the rental counter to ensure there was another vehicle available much less arrange for it to be ready when I arrived. After traveling 40 minutes back to the airport spending another hour waiting in lines to get a new vehicle and driving 40 minutes back Avis offered to comp ONE RENTAL DAY or about $35. There over 20 rental car companies at the Fort Lauderdale airport any of which would be a better choice than Avis.

I was well within my contract, had a flat tire renting from Hertz for Uber, called to get it towed…read moreand they decided to repo it instead saying it was overdue a month prior. I hadn't received notice of that false claim and every week it was auto renewed, and pulling money from my account. A week later they pulled an extra charge of $2,500 and refused to resolve it on the phone trying to say I owed it, which I quite obviously do not as my regular renewal payments had been coming out. $2,500 charge for what, breathing oxygen? They won't even resolve it on the phone or refund me. I have to file fraud at my bank or sue them to get my money back. They had also done a similar overcharge prior adding an extra $70 a day that took forever to refund. Do not rent from them, they will steal your money and try to justify it. Pathetic company, thieves, criminals, worthless scum bag pigs, no customer service whatsoever, just greedy cocksucking corporate cum stains.

I was heading down to Lauderdale by the Sea, and called Barbara at Ocean. Not the first time I've…read morerented a car from them, but it will definitely be the last. I specifically asked Barbara if she had a Smart Car convertible available? She said no, but they DO have a hardtop Smart car which I reserved. Their very personable, on-time and competent driver Tony picked us up at about 6:00 AM, and drove us over to Ocean to get us set up and on the road. Paperwork was waiting on the desk, but...no Smart Car. They did have something else for us, but that was not the arrangement we had made. If Barbara has simply called and explained they didn't have a Smart Car available, I probably would have just said fine, no problem. But they didn't. Thanks for the bait and switch, Ocean. I do hope you learn how to treat your customers, of which I am no longer one, and stop lying to them. Sayonara.

Car Rental prices with personal drivers to the airport. It doesn't get any better than this. I…read morewould use they again without skipping a beat.

These guys were amazing. I was scared to hire a mover--you hear stories. But their quote seemed…read morereasonable so I took a chance. And they were everything I could have hoped for. Confirmed the day before, showed up right on time, wrapped and packed our dishes and books and more delicate furniture. Then promptly delivered to our new address where they placed everything just where we wanted it. NOTHING broken or damaged. Plus the crew was pleasant, courteous & very professional. Whole job took 6-7 hours. I was amazed--other companies had said 10 hours to 2 days. Listen, moving is no fun. But thanks to United Family it wasn't a nightmare either. I hope never to move again, but if I do these are my guys.

Broken ripped and lost pieces. Absolutely the worst and won't be responsible…read more Do not use this company you'll be sorry