I had to go to enterprise rent a car as I had a little accident with my Lexus, ugh. The office is…read morevery nice.The restrooms are very clean and we dealt with Natalia and she was terrific.She was very helpful. I'm renting a Kia, which is a very nice car.Not bad at all , but not as good as my lexus!!!

Shout out to Dimitri. I had been to several other locations before this one and the customer…read moreservice here is QUALITY. Everyone was very helpful and quick to answer the phone. 10/10

It was an easy process and Hertz picked me up from the repair shop to bring me to their facility to…read morerent a car.

I rent from Hertz often, but this was definitely a different experience when returning my car…read more My car was due to be returned at 10am, I pulled up at 9:55 and walked into the lobby and there was nobody working at the counter. I sat in the waiting area for 30 minutes before anyone came to the counter. It went from one employee at the counter to 2 employees and neither could assist us because they both took calls to assist customers calling in(understandable). Another 10 minutes later we were finally able to get some assistance. Although there was an express drop off box, I don't usually trust those and would not prefer to leave my key in there and I always choose to get a printed return receipt. Be prepared to wait when either renting or returning a vehicle from here. This location needs to hire more employees I gave 3 stars because the employees were pretty pleasant with bad jokes.

I was a walk In customer. both agents were helping customers ahead of me, their conversations were…read morefriendly and almost family like with the customers. It was such a good vibe with the customer and agent exchange. I met Elena who helped me and offered a great rate. I'm driving a mini countryman lipstick red. In Florida! How wonderful. I highly recommend this office for a rental car. you will not be disappointed.

Terrible interaction, car booked 2 weeks was not ready, had to be "cleaned". A lady also walked in…read moretrying to get help about an issue the car she was renting was having. They did not help her and sent her on her way... run if you see this company. RUN!

Thanks you Que& Luise! You guys are absolutely great at what you do! Very professional and…read moreaccommodating, I really appreciate y'all's customer service, thank you for your generosity and understanding. Highly recommend this branch!

I recently rented a vehicle and, unfortunately, my experience fell far below expectations. I…read morereserved a premium car, but upon arriving at the office, I was informed that only standard vehicles were available. The sales representative advised that the only option was a Chevy Malibu, and although the interior appeared to be in good condition, it was not the class of vehicle I originally booked. I paid $414 for the rental and an additional $300 deposit, totaling $714. Within 15 minutes of leaving the lot, I contacted the sales representative to express that the vehicle did not feel right while driving. He told me that more cars were expected to arrive around 4 PM and that he would follow up with me. Unfortunately, I never received that call. The next day, I reached out again to check on availability, and I was told there were no vehicles within my price range. As of five days later, no one from the company has contacted me regarding my concerns or provided any form of assistance or resolution. Given the reputation of the company, I expected a much higher standard of customer service. The lack of communication and follow-through has been disappointing, and I believe these issues should be addressed to ensure a better experience for future customers.

I only rent cars from Enterprise for years and they are exceptional in customer service. Therefore…read morein Florida, the establishment under the leadership of Mr. Mauricio Ortiz, manager, reflects the company impeccable ethical standards in providing best practice skills to promote the upmost quality customer service. In addition, Mr. Ortiz strategically ensure that they provide customers with the best possible experience with Enterprise. His integrity, leadership, distinctive character, and professional principles are what elevates a company standards for quality performances. Furthermore, Mr. Michael was instrumental in executing the polices and guidelines for an enjoyable rental experience. The totality of their personalities characteristics are welcoming for customers to have a pleasant comfortable experience with Enterprise. Finally under the leadership of Mr. Ortiz, teamwork and employees personalities are very friendly and enjoyable throughout the organization. Thanks for a superlative job well done!

I am writing to formally file a complaint regarding the unacceptable service my husband and I…read morereceived from Store #2699. This is not the first issue we have experienced with this location. On two previous occasions, we reserved vehicles only to be informed upon arrival that the vehicle we reserved was not available. Because of those past experiences, my husband took the extra step of calling the store at approximately 2:00 PM on the day of our reservation to confirm that the vehicle was available. We were specifically assured that there were no issues and that the vehicle would be ready for pickup. Despite that assurance, we were contacted approximately two and a half hours later and informed that there were no vehicles available. At that point, it was too late for us to make alternative arrangements. We had already paid for our Airbnb accommodations and made plans based on the reservation that your company confirmed. We then spent valuable time calling multiple rental companies in an attempt to find another vehicle, but none were available. What is most concerning is that this situation appears to be the result of poor communication, poor inventory management, and a lack of consideration for customers' time and money. If no vehicle was available, we should have been notified immediately, especially after specifically calling to verify the reservation. Instead, we were given false assurances and left with no reasonable opportunity to make other arrangements. The situation became even more upsetting when we arrived at the store to seek assistance. Rather than showing empathy or attempting to help resolve the issue, Manager Mauricio treated us with disrespect. While we were trying to understand why our reservation had not been honored, he threatened to call the police on me simply because I remained inside the office seeking answers. At no point did he demonstrate professionalism, customer service, or concern for the hardship this situation created. As a result of your company's failure to provide the reserved vehicle, we have suffered financial losses, wasted time, emotional distress, and the disruption of important personal plans. My husband had organized a birthday trip for me, including lodging arrangements, and because of your location's actions, those plans are now in jeopardy. A reservation should provide customers with confidence and reliability, not uncertainty and frustration. I am requesting that this complaint be escalated to a District Manager, Regional Manager, Human Resources representative, or Corporate Customer Relations department for immediate review. I would also like an explanation regarding why reservations continue to be accepted at this location when vehicles are apparently unavailable, and why customers are not being informed in a timely manner. I believe compensation for the financial losses and inconvenience we experienced should be considered. More importantly, I hope steps are taken to ensure that other customers do not experience the same treatment and lack of service that we did. I expect a prompt response and a thorough investigation into this matter.

Extremely Disappointing Experience - Poor Service, Hidden Charges, Zero Accountability…read more I am a Preferred member and this was one of the worst rental experiences I've had with any company. I was overcharged for a fuel fee that was completely unwarranted, as the vehicle was returned with the same fuel level it was picked up with. Despite this being a straightforward issue, resolving it became unnecessarily difficult. The customer service desk was shockingly unprofessional. Staff were openly bickering and cursing among themselves, showing a complete lack of basic customer service etiquette. It was uncomfortable and unacceptable. As a Preferred member, the check-in process should have been seamless. Instead, I was required to check in manually and then wait an additional 15 minutes before being allowed to pick up my vehicle -- defeating the entire purpose of Preferred status. To make matters worse, no one informed us that adding an additional driver would incur an extra charge. This lack of transparency resulted in a $77.20 charge for something that was never disclosed, discussed, or agreed to. That is misleading at best and scandalous at worst. Miguel Peneranda eventually reached out and corrected the fuel charge, but refused to address the undisclosed additional driver fees. After that, communication stopped entirely -- no follow-up, no explanation, no resolution. I also contacted billing customer service directly and was met with indifference, lack of courtesy, and zero accountability. Because of this experience, I will be taking both my personal business and my company's business (Nestlé) elsewhere. Avis has made it clear that Preferred status means very little and that transparency and customer care are not priorities. I strongly recommend choosing another rental company.

I am an Avis Preferred member. I just spent two weeks in a nightmare loop caused entirely by an…read moreAvis system bug and incompetent managers. Their website glitched and inverted my first and last name on my reservation. Because of their layout mistake, my Wizard profile couldn't link at pickup in Fort Lauderdale (FLL). The contradiction and lack of professionalism from their staff is unbelievable: At the counter: The agent said she couldn't fix it on her screen but promised: "Take the car, Customer Support will easily link it later." This was a lie. If she hadn't misled me, I would have canceled and rebooked for free on the spot. On the phone (during rental): Support told me: "We can't change it while the contract is open. Wait until you return the car and then we will fix it." On the phone (after return): I returned the car, called back, and a manager named Lisa told me: "We can't add it now because the contract is closed. You should have fixed it when it was open!" Every single employee just makes up rules on the spot to get rid of you. To prove it's 100% an Avis bug: two days ago I picked up another rental in Salt Lake City with the exact same name inversion. The agent there actually knew his job, did a manual override, and fixed it instantly Now, they refuse to manually credit my loyalty points and refuse to compensate me for hours of wasted time. Terrible customer service and a completely broken system. Rent from Hertz or National instead.

I was well within my contract, had a flat tire renting from Hertz for Uber, called to get it towed…read moreand they decided to repo it instead saying it was overdue a month prior. I hadn't received notice of that false claim and every week it was auto renewed, and pulling money from my account. A week later they pulled an extra charge of $2,500 and refused to resolve it on the phone trying to say I owed it, which I quite obviously do not as my regular renewal payments had been coming out. $2,500 charge for what, breathing oxygen? They won't even resolve it on the phone or refund me. I have to file fraud at my bank or sue them to get my money back. They had also done a similar overcharge prior adding an extra $70 a day that took forever to refund. Do not rent from them, they will steal your money and try to justify it. Pathetic company, thieves, criminals, worthless scum bag pigs, no customer service whatsoever, just greedy cocksucking corporate cum stains.

I was heading down to Lauderdale by the Sea, and called Barbara at Ocean. Not the first time I've…read morerented a car from them, but it will definitely be the last. I specifically asked Barbara if she had a Smart Car convertible available? She said no, but they DO have a hardtop Smart car which I reserved. Their very personable, on-time and competent driver Tony picked us up at about 6:00 AM, and drove us over to Ocean to get us set up and on the road. Paperwork was waiting on the desk, but...no Smart Car. They did have something else for us, but that was not the arrangement we had made. If Barbara has simply called and explained they didn't have a Smart Car available, I probably would have just said fine, no problem. But they didn't. Thanks for the bait and switch, Ocean. I do hope you learn how to treat your customers, of which I am no longer one, and stop lying to them. Sayonara.

Car Rental prices with personal drivers to the airport. It doesn't get any better than this. I…read morewould use they again without skipping a beat.

These guys were amazing. I was scared to hire a mover--you hear stories. But their quote seemed…read morereasonable so I took a chance. And they were everything I could have hoped for. Confirmed the day before, showed up right on time, wrapped and packed our dishes and books and more delicate furniture. Then promptly delivered to our new address where they placed everything just where we wanted it. NOTHING broken or damaged. Plus the crew was pleasant, courteous & very professional. Whole job took 6-7 hours. I was amazed--other companies had said 10 hours to 2 days. Listen, moving is no fun. But thanks to United Family it wasn't a nightmare either. I hope never to move again, but if I do these are my guys.

Broken ripped and lost pieces. Absolutely the worst and won't be responsible…read more Do not use this company you'll be sorry