I was heading down to Lauderdale by the Sea, and called Barbara at Ocean. Not the first time I've…read morerented a car from them, but it will definitely be the last. I specifically asked Barbara if she had a Smart Car convertible available? She said no, but they DO have a hardtop Smart car which I reserved. Their very personable, on-time and competent driver Tony picked us up at about 6:00 AM, and drove us over to Ocean to get us set up and on the road. Paperwork was waiting on the desk, but...no Smart Car. They did have something else for us, but that was not the arrangement we had made. If Barbara has simply called and explained they didn't have a Smart Car available, I probably would have just said fine, no problem. But they didn't. Thanks for the bait and switch, Ocean. I do hope you learn how to treat your customers, of which I am no longer one, and stop lying to them. Sayonara.

Car Rental prices with personal drivers to the airport. It doesn't get any better than this. I…read morewould use they again without skipping a beat.

So this is last time my friend and I rent through Enterprise! The last 5 times renting we made…read morereservations and they did t have the vehicle! We rent often when company truck goes into shop or we take a weekend away! Today we called two hours in advanced to make sure they had our reservation and we were told yes we have two vehicles here but had to wait for them to get oil change! Got there at 5 and guess what no vehicle and the Silverado we were told was reserved for us was pulling out the yard! How is this good customer service especially from someone over the past year has rented 12 separate times and a couple of the times where for a month while our truck was in the shop! The lady at the counter got rude when we asked what they could do for us! She said they had a truck in Sunrise but we had to go get it! It's 5:30 in Fort Lauderdale and Sunrise is 20 miles away! Traffic in this area at 5 is no joke it takes 1hr+ to go ten miles! They have officially lost our business! There are many rental companies in South Florida that I'm sure would love our business!!!!

Great customer service and fast service the manager is ineffective but the employees are wonderfulread more

Mark, the manager, is a bully. Zero professionalism, saying things to me like, "You don't know…read morewhat you're talking about." Towering over me and instructing the other representative to "cancel her reservation." Iliana handled reserving me another car and walked me outside and apologized for his behavior. He has no business being in a customer service role.

Rented a vehicle from Sunday to Wednesday for an out of town conference. When I got to the location…read morethey told me the vehicle I reserved online is not available because they have to return it to the dealership. I rented an suv and they gave me a sedan, obviously if I wanted a sedan I'd choose that online. The sedan they gave me had a ton of damage to the body, both passenger rims were scraped, the rear passenger fender was dented, along of scratches all Over the vehicle. I check online while I was there and they still had the suv to book online. So obviously they are not doing their job properly in updating their vehicle inventory for that location. Keep in mind the he sedan they offered me was not wash and ready so I had to wait another 45 mins for it to be cleaned and prepped for me. I've rented with SIXTH in the past and had good experience this location just is not doing it. I will not be back to this location for sure.

I called the Hertz Pompano Beach office to confirm my rental was ready to go, they assured me it…read morewas. I came in and there was a problem with the vehicle not being closed off of a previous ride. After numerous phone calls and consults it was finally closed out. Then there was an issue with the Tamarac office trying to book my rental, I was standing there with a reservation number from the previous day, that took another 30 mins to straighten out. When I was finally cleared for the vehicle I noticed that it was dirty inside and out and I was told that was because the vehicle was shuttled around from Boca to Tamarac to Pompano I asked if a wash was available for it and was told yes but that would take 30 mins. At this point I was already late for appointments I had made but drove it to a nearby carwash and paid to have it washed and deodorized after which I noticed the windows with a dirty film (discusting) took the vehicle home and had to clean the windows myself because I was taking clients out for lunch. I was told because of the delay the return could be late and they would not charge for it (car picked up Tuesday at 9:30 am and returned Wednesday at 8:30 am) I went to my office and noticed a statement from Hertz with a $12.00 late return fee, I have placed several calls to the Pompano office with no answer. I don't expect any response from Hertz they are welcome to keep my rental and their BS late fees. In summary: CUSTOMER SERVICE - 0 stars VEHICLE - 0 stars VEHICLE ODOR - FREE!! I will never use or recommend this company to anyone!

the worst Hertz ever and I've rented cars from NY TO NC mostly I go to the airport but I needed…read moresomething close. my biggest regrets ever. Patric claimed he was the manager tried to say they gave me the car on full and I brought it back on half a tank. I showed him my pics of when I got the car and made him go crank the car up to see that it was not on half. he said oh I'm not going to charge you with this but the car smells like weed. mind you I do not smoke the car smelled like I got a car wash. I tried to go get a sec opinion he rushed in the car and demanded I give him the key. I wanted to go return the car at Coral Springs because they never give me an issue, just smiles and polite customer service even if I show up when they are about to close. they need to train this guy

These idiots never tried to withdraw money from my account. Then they never told me that you didn't…read morereceive the funds. So they turned my car off (you required a PIN to operate the car). I called and they told me why they did that. I requested the PIN in order to return the car. They wouldn't give me the PIN, so I told them to come get the car on Tuesday Feb 24. They never came to get the car. I told Delray Beach (where I rented the car) to come get it 3 times (I have the emails). So I called again on Monday, March 2. Then they picked up the car on Tuesday. So, then I get the bill, which not only charged me for the rest of the week, but also charged me 4 extra days. This is total BS! I will NEVER rent from Hertz again!

Worst Experience Ever! I reserved online, the reservation…read morewas confirmed, however, there were no cars available, and the rep was so rude!!! I was Gold Member for years, overpaying in hope to have a good customer experience. As my experience showed, - I paid for nothing, The contacting Hertz headquarters was equally disappointing. The offered me 650 points for the inconvenience!!! It is next to nothing. I will never ever waste my money for this company again. They do not provide promised services, neither care about their long-term customers!

NO! Seriously! N0. I would never steer you wrong (see what I did there). Please go to another…read morecounter and deal with another company. This place has the worst, absolute worst customer service known to man. You go through lots of aggravation to get to a car, that car has maintenance issues, you get another car that the breaks work bad on. This place is the worst place. I'm telling you right now. Pay extra money and don't do this to yourself. The lady at the front desk was a very nasty miserable person. She should probably retire. The guy next to her was even nastier. The only thing this place can do to improve is get new people to work there and then get better cars. Oh and when you pay money to rent a midsize car, they will give you a smaller car but not adjust the price and lie to you in your face and tell you that the car they gave you is midsize. I don't care where I am and how much I have to pay. I will NEVER rent from Budget again.

Budget at FLL. I am a Fast Break member, well, that did NOT work here. Got a text where to get the…read morecar "zone 1" but there is no such area. Said same thing in the board. The explanation was "the system needs to be updated". Really? Had to go wait in line, back to the desk, no one staffing kiosk. Waited 30 minutes to get a car. This is fast??'

I had a nice experience here, they hooked me up with a nice large car for a work trip since the…read moretire of my vehicle needs replacing. It ran great for the entire 190-mile each way journey! The usb port also worked and they were helpful with the return too, they just need to update google since they don't take Apple Pay.

Eric Miller was absolutely amazing he helped me out with a lot if you come here ONLY ASK FOR HIMread more