I surely was hesitant to call Bobs towing after the bad reviews but I was desperate in the torrential downpour with a busted trailer tire . AAA doesn't work on trailers . So I googled local tow truck companies . The guy who answered the phone wasn't the most talkative but he said someone would call me ... and about 15 minutes later Danny called and said he was on his way . Danny was nice, professional and was working in the rain. He did his job and got me up and running by installing my spare tire . It cost $125 but was worth it since I was a sitting duck . Although I'm sure the bad reviews are justified my experience was good... read more

Bob's Towing - Towing Near Me - Walnut, California

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I met a good friend in Omar the driver. He was very nice and funny no issues everything went as expected. It was a 2.5 hour tow. read more

Bob's Towing - Bobs towing dropping of my van at the designated location - Towing Near Me - Walnut, California

Avoid this company they are thieves, unprofessional and don't know how to tow. Their drivers are rude and want to fight everybody. You guys giving Tow industry a bad name I met a lot of good drivers not from this company. read more

Extremely poor towing company DO NOT USE! How can I give 0 stars! Poor customer service, lack of towing knowledge, disrespectful and cowardly! Tried to have them help me tow a vehicle with locked brakes, tow tech couldn't even recommend how to do it! Got upset when I tried to help him do his job! Called dispatch and they were even worse than the tech they sent! I encourage you to seek other towing companies! read more

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Highly recommend this tow company. Was responsive and helpful to our flat tire service received on the 60 Interstate. FSP driver was quick and got us back on the road in no time. Keep up the great service! read more

AVOID THIS PLACE AT ALL COSTS!! THIEVES AND CROOKS!! Beyond the terrible attitude of ALL the employees they are negligent, unprofessional and untrained. They will damage your vehicle and charge you with so many fees up the rear with no Vaseline. So much more to say that might not be friendly to young eyes reading this so I will leave it at that. read more

If I can give 0 stars or even negative stars I would. My insurance dispatched them to pick up my car from another tow yard to take to the repair shop. Not only did they drop it off to the wrong repair shop, they dropped it off with out telling anyone. Just left my car there with no care at all. This tow company is shit and shouldn't even be in business. Good thing I was able to switch smh read more

They have THE WORST service EVER!!! My mom was parked in a parking lot and one of the drivers of their service truck just swung open their door and hit my mom's passenger side mirror. They DID NOT take responsibility and the driver, Cue, was trying to block my mom from getting his license plate. The passenger of his car, Robert, "tried" making it sound good that they would help us and gave my mom their card to call for this problem saying that they would talk to their manger about it. WHAT A LIE! They NEVER returned her call and EVERY TIME I called or my mom called, they said that the manager wasn't there. They just didn't want to take the responsibility of hitting someone else's car. They EVEN HUNG up on our insurance agent multiple times. Robert probably AKA Bob is the manager. They are lying and this SHOWS THAT THEIR MORALE AND COMPANY POLICIES ARE HORRIBLE! I can't believe that AAA does business with them, totally complaining about that to AAA. I AGREE with Rock, they should do us ALL A FAVOR AND SHUT DOWN! read more

Repair my flat tire? More like Break my car. Bob's Towing sent someone to fix my car after I called AAA with a flat tire. My interaction with the repairman himself was fine, however the car jack slipped from underneath the car while he was fixing the tire, and when he slipped it back on to continue the repair, he ended up damaging my bumper and the one of the tire studs on my car. The repair worker was extremely polite about everything and kept apologizing for what happened, insisting that it would get fixed immediately the next day. This is where things start to head south. The company never called me the next day as promised, and even after I called them, they ended up postponing my meeting with them and basically dragging out the whole affair. After a week, I called to confirm the meeting later that day, and they told me that they had nothing written down and didn't know what I was talking about. I ended up arguing with a "manager" and a few other people before they finally even admitted that they had spoken to me about my car damages. Long story short, and feel free to message me and ask for the story, it took TWO MONTHS for them to pay for the damages that they caused on my car while they were fixing a flat tire. I ended up having to appeal through AAA(because I was serviced by them through my AAA membership) and finally we settled on them paying for the damages with a no-guilty plea. Horrible service, although the mechanic was a great guy I can't understand how someone could do business like this. read more

Thank You Ozzy for your help. You were fast, you came in with a flat bed, and you were a friendly guy to work with. We are so grateful for your assistance as we were stuck on the highway on ramp. Thank you again Ozzy read more

Bob's Towing - Thank You Ozzy from Bob's Towing. - Towing Near Me - Walnut, California

It was December 24 when I had car problems, but needed a tow on December 26. I called AAA and was told to call back on December 25 for a next day tow. A 7:00 am tow was arranged and they were there early. There was a shift change and another driver too me to the mechanic. It was all covered by my AAA membership. Very pleased. read more

Bob's Towing - They were very prompt. - Towing Near Me - Walnut, California

Rude!!!!! i called trying to locate my truck, guy said no its not us. I was still talking and he hung up on me. i called back and he ignored my call!!! read more

Called AAA for my car that died. They dispatched Bob's Towing to come and help me. They told me half an hour at most. After one hour and multiple calls to them, I am still waiting here. Still stranded... I googled how far their shop is from my car and it is literally 2.5 miles. This is ridiculous. Worst experience ever. UPDATE: THANK BOB HE'S FINALLY HERE. read more

I wish i could give zero stars because these people are just unprofessional! A driver came to drop off a car to my shop then used the trunk of MY car to finish his paper work! By the time i saw him and told him to remove it, it was too late. I looked over my trunk and now half of it is covered in scratches! You have a tow truck, why didn't you use your truck? Not the trunk of my car! Completely upset and will make sure to keep a better eye on these drivers! read more

Bob's Towing - The damage left behind on the trunk of my car - Towing Near Me - Walnut, California

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Smartass Bob's installed the wrong car battery on our almost-abandoned '95 Camry. 'Nuff said. AAA seriously, I mean, seriously needs to rethink having Bob's Towing as their road-side service provider. Like, seriously. read more

DONT USE BOB!! BAD/SHITTY TIMING and ETAs!!! if i could give them No star i would. Requested a Tow at 12PM, Its currently 3, Guess what still waiting. After numerous calls made, i was given 5 ETAs. Everytime i called they said 30 -45 mins, well its been 3 hours AND STILL WAITING. Never ever USE BOB's Towing. I spoke to Robert, and another guy, Always telling me they are almost there almost there, WELL I SEE BOBS CAR EVERYWHERE WHY IS IT SO HARD TO JUST DO THE PROMISED JOB? biggest bull ever. DONT USE BOB!!! EDIT: 30 minutes later nothing. nothings changed read more

I didn't even call for them but I wanted to write on my experience. I was leaving work in Diamond Bar and this truck started tailgating me, I was going 35 in a business area and we both hit the red light I was turning right and he was turning left, it was a Bob's towing truck. Every time I inched forward to see traffic this bonehead driver thought he would be funny and inch up too. I thought maybe it was just me but it happened 3 times at the light. I'm glad that Bob's towing hires people who are willing to put other peoples life in danger. I have AAA if I ever get stuck and they tell me Bob's towing I'm asking for another company. Bob's needs to hire more responsible drivers.\ Note: This happened today around 630 PM incase Bob's wants to do what's right and follow up on this. read more

This place is the shit yo! ... Literally Don't know why AAA sent them. AAA is going to get a piece of our minds about continuing to use Bob's Towing. We called them to replace our car battery which is leaking. The truck driver comes by looks at it and says oh no it's normal to leak. There's green and white crust all up in the connectors and he says it's normal and that they won't replace it under warranty? Now mind you while this is happening we were next to a mechanics shop. We even asked the shop mechanic to come out and he's like damn dude that's fucked up. And the driver said, um it's normal. one star. read more

I ran over some thing and my tire pop. I call bob They said it will be here in20 min, I wait it for 60 min I call ,they said almost here, I call again after ANOTHER 30 min, still no show and the lady finally said they are a little back up give her another 30 min... I wait it total of 3hour and finally I give up (and a cop is asking me to drive down the free way) As I drive down with a pop tire in to the gas station right next to the free way exit and guess what I saw!!! BOB towing truck park right there and the driver is drinking eating haning out. I give up on them and just call my friend to help as I was waiting for my friend the driver really take his time and finally left (It took him 35min) So that means IF I still waited it will take themt 3 hour and 35 min for him to finally get to me !!! Thanks bob! you really are a life saver! read more

I have to say - the most pleasant experience I've ever had with a flat tire and flattery does go a lonnnnng way. Mom and I got a flat tire on CHRISTMAS DAY! Not being AAA members, we called anyway and they sent Bob - telling us that we had to pay ourselves. No problem...Bob person said they would be there in 15 minutes. I have to admit, I was surprised when they showed up after 14 minutes. Our savior exited, happily yelled, "Merry Christmas!" and proceeded to change our flat tire within 10 minutes or so. Telling us that our spare tire needed air, he followed us to a gas station, helped us put air in all four tires to ensure that our trip down to San Diego is still on. All for $35. I told my mom this was the hottest tire-changing guy I've ever encountered. I never got his name but my heart still flutters when I think of him. He asked my mom if I was married and said that I was beautiful (yes, I just had to include that in here). Naturally, I get excited now when I see Bob's Towing trucks...and actually look forward to my next flat tire. read more

Worse tow experience ever. Told it would be only a half hour wait. An hour later not even a call back to let me know they had problems. I had to call them. Then i was told it would take a half hour again. 45 mom later after I called I was told they could not help if I could wait another 1 to 2 hours...I gave 1 star because it can't go lower. read more

Out of town.....ran over crap in the road....and damn....a flat!! Not what I needed. AAA said it would take 30! Albert from Bob's towing showed in 10 and had my tire changed in another 10. Not sure why all the bad reviews, but, they did very right by me!! read more

Short version: Bob's towing provide false and short ETA estimate to AAA/Amex to get the job, then takes their sweet time, hours usually, to show up. They don't have the man power to do the tow quickly in the time frame they promised. Long version: My truck had a fuel sensor issue and couldn't start after refueling at shell. Called American Express road side assistance at midnight and they told me an ETA of 30 minutes. 1 hour later, I called Bob's tow dispatch and was told driver is on the way, 20 minutes out. 20 minutes after that, I called again and was told drivers are "getting off the freeway" 20 minutes after that, I called the same dispatch and the operator now tells me it's another 20 minutes out, that the driver was getting delayed at another job. Finally I called Amex again, cancelled the request with Bob's towing and they sent a different towing company that arrived in 40 minutes. Next time, when you request road side assistance, when you hear Bob's Tow, just request somebody else. That'll save you hours of time. read more

I had to get this stupid tow truck cuz the other companies wouldn't answer, so I dealt with this prick Shawn and I originally told him 16 miles as I thought it was going to be and it was actually 9 miles and the prick Shawn still charged me 160$$ and I asked why and he said becaus where I was going and I told him it doesn't make sense so even if it's 50 miles or 5 miles you would've charged 160!??? Then he made up this bs that because it was a bike ,really good job Shawn, no wonder this company is down the drain and poor REVIEWS read more

Bob's Towing - Towing Near Me - Walnut, California

Honestly, I had a 5 Star experience with my tow. The tech's name is Ricardo. He was completely professional, patient in my situation, and very kind. He also can from another tow to me at 11:00pm at night or so and worked so diligently. Thank you Ricardo for taking care of my car and making me feel safe. On the other hand, the person I spoke with over the phone who was arranging the tow was completely unprofessional. He sounded like he had no patience for me because he wasn't speaking in full sentences which made him hard to understand. I got a lot of grunts when I asked questions and kept feeling like I had to speak up to see if he was still there and keep him from hanging up on me. I give him my cc info to know I'm good for the tow and he goes "okay we're on our way" as he goes to hang up the phone. I saidwait you don't even know where I'm at, how are you going to come help me? Can I give you my location now?" And he yells " I don't know I need to get paid first! Send me your credit card information" and we hang up the phone. Very strange and unprofessional, but I was desperate. Everything changed though when I got a call from Ricardo who was out on the road helping another customer. Very kind and appreciate his professionalism. As a pout of reference, Bob's Towing charged me $200 from Rowland Heights to La Habra. read more

i hope yelp let me do negative stars!! worse experience ever! Ive been waiting for 5 hrs for this company and every hr i called back, they told me they are on the way! When i called the very last time, the guy even told me " you know you can just stay there forever, right?" After the 5 hrs of waiting, i called Navarros, and they came within 30 mins. The driver is super helpful and nice! he ended up getting $30 tips. NEVER USE THIS SERVICE! read more

Simply, use thistowing service, if you want your life to be miserable. I give one star, because there is no negative star rating is avalible. read more

These guys came to me quick and the tow was super cheap and easy! They have super friendly service and called me back as soon as they had someone available to tow my car. I would definitely recommend if you're in need of a tow. read more

Last year I called AAA for my motorcycle dead battery towing at my home, Bob's Towing guy fell on the truck flat bed ground and kicked my bike and my bike hit the truck side bar,bike gas tank,front fairing was broken,after that I claimed to their insurance company but the guys denied and claimed that was not his fault,they only paid me half of my motorcycle damage repaired,very unprofessional and dishonest company,so be aware never use this them~ read more

I was given an ETA of 30-45 minutes, but they were there within 10 minutes. Bob's Towing came to my rescue after another tow company refused to tow my car because it was too low. This other company told me they would not touch my car & drove off leaving me stranded on side of freeway. I wound up having to leave my car till the next day, & came back to find my car was broken into! Thank God Bob's Towing was able to help me! read more

Bob's Towing - Bob's Towing came to my rescue after another tow company refused to tow my car because it was too low! - Towing Near Me - Walnut, California

Bob service was amazing! He came extremelly fast and was really knowledgable on fixing our wheel. He is truly recommended. He understood we were on a rush in the middle of the highway and took it seriously to keep us safe and fix our car as fast as possible. Very nice person James that helped us. Highly recommended! read more

My truck broke down on the 10e during rush hour. AAA hooked me up with Bob's towing. The driver Chris was the man. Extremely cool dude that took me to a great local mechanic. He even waited at the mechanic to shoot the breeze while I was waiting to speak to the mechanic. Outstanding professionalism and an overall good experience. read more

Wow, I read the other reviews and was seriously shocked at a couple of the negative encounters. Over the years, I have done business almost exclusively with Bob's Towing via AAA and every experience, and I mean every single one has been a very positive one. After my experience yesterday, I have one word to describe these guys . . . AMAZING, simply, AMAZING!!! We have a Bobcat (skid loader). To make a long story short, the Bobcat slid into the trench and against my not-so-nice-sue happy neighbor's new wooden fence. Needless to say, it was very upsetting. It didn't appear posible it could be moved without destroying the fence. We tried everything to get the Bobcat out of the situation, but, each attempt made it worse. I phoned Bob's Towing, explained the situation, I stressed that it was extremely important the fence not be damaged. They said, no problem, they were experts with these situations. True to their word, they got the Bobcat out with zero damage to the fence, the Bobcat, or my garden. Not only did they solve that problem, but, then he phoned a friend to come to fix the tire at a far lower price than any of the quoted prices I found in my search. These guys were heaven sent, Angels. I was almost in tears of relief for the amazing task they did rescuing my Bobcat without any damage to anything. All of this for an unbelievably low price. Thank you Bob's Towing for the outstanding service and coming through in such a difficult and stressful situation. This was not a simple tire change, but a true dilemma. I can't say thank you enough, you are truly an answer to prayer. read more

This company rips people off. They were called by West Covina PD to tow a car that was in an accident. I gave them an address to tow the car to but the car never showed up. I called their dispatch number and I was told the Police told the driver to take it to their lot! We all know that Police do not ask towing services to impound or hold cars for them on their lots, they would be required to take it to a police impound lot if that were the case...but whatever. It is a simple case of the towing company trying to rip off me and my insurance company off for storage fees. They refused to deliver the vehicle to the specified address and said that the registered owner of the vehicle show up before the car can leave their lot?! WTF! They are holding a car hostage now!? My mother is in the freakin hospital for God's sake! They are going to charge us $50/day until we can go there and get the car...oh but wait she is in the hospital and cant go anytime soon so I guess that means we have to pay storage fees for a tow that we did not ask! I think I have to get the West Covina Police involved on this one to sort everything out. This is bullshit and a bunch of lies. DO NOT TRUST THESE CROOKS! I WOULD NOT TRUST THEM IF THEY WERE THE LAST COMPANY ON EARTH! read more

Seriously Bob, you have the worst drivers known to man. This just happened to me about 30 min ago, I was driving down Valley blvd approaching Azusa way when out of no where, one of your tow trucks decided to tail gate me so close that I saw the brand of the truck as clear as day, then the a hole driver honked at me to get out of his way, all while stopping for a red light. I gave him the "WTH" look and he waved at me. I know this is one of the worst towing companies around, when I lived in an apt in Rowland Heights, they were the tow company and they seemed to camp out there looking for someone to tow just because. I hope I never have to deal with these maniacs. read more

30min wait was actually a 2 hour wait. Total nightmare. If you can avoid them do so. Protip: if you complain that youre gonna cancel on them they'll drop the price. read more

If I could give a ZERO star review, I would. If I could give sth MINUS-Star, I would. If I could sue this place in court, I would. This Fu**ing place is just sh*t. Ok let me explain now. I had an accident back in Feb. 2015 and this place I guess, has some connections w the cops so they had my car towed. Right after the accident, I decided to sell the car because of the damage. And the guy, Mike, told me they had connections w car dealers who wanted to buy my car. Ok. Then he asked for my Car title. I told him maybe I should give the title to DMV first, gave up the ownership then sell the car. This fu**ing guy told me, in his exact words" Don't worry girl, just give us the title, we'll change the name for you, u won't be responsible for this car anymore, it's not under ur name anymore." I still didn't give them. I asked for some written proof to prove that they bought my car. He told me" oh we don't need that. Just give me the title, it's not under ur name anymore" I still didn't. Ok then they called me couple times pushing me to give the title saying that if I didn't, they r gonna charge couple hundred for towing everyday. Ok then I mailed the title. But guess what?? THEY DID NOT CHANGE THE NAME. THEY BOUGHT MY CAR AND ITS STILL UNDER MY NAME AND THEY DID NOT BUY INSURANCE FOR THIS CAR!!!! So then u know what's gonna happen. My driver license was canceled and I need to carry SR-22 for not buying insurance!!!! F*ck this place and the fucking guy, Mike. I did call couple times when it was not too late, but THEY HANG ON ME EVERY-TIME!!!!! So I spent couple months solving this problem, took driving test again and got my license back. Fuck this place!!! Never go to this place. Never use this " Bob's towing". Go as far away as u can !!!! read more

If I could give them negative stars, I would. Called them for a tow and they quoted me $80 bucks to take it down the street. A few seconds later, the person on dispatch then said, we'll do it for $70 and then was like "I'm sorry we don't have a truck". Frauds read more

Thank you to Dave, for getting my roommate and I off the road safely after our car broke down! You were a very friendly, fast, and efficient worker! we appreciate everything you did! read more

Horrible! I locked my keys in the car and needed assistance. I live less than 10 mins away, still got an eta of 1hr. After an hour passed they say 20 more minutes. After another hour passed, they said he's almost there. After the third hour, I realized how bad they really are. I search craigslist and find someone in the area for $10 cheaper and he came in 15mins. When I called to cancel..they didn't even care. Bobs Sux! Stay away unless you work there and are use to terrible service! read more