If Dick's Sporting Goods and Marshalls had a baby, it'd be Bob's Stores. This place has been around for at least 20 years, surprisingly. Locations: -remaining Bob's Stores seem to be scattered to the four winds. This one in Randolph (and one in Taunton) are closest to the South Shore-- definitely a drive. Merchandise: -clothing and shoes for men, women and children -tends to be athletic-related brands like Nike, Adidas, Marmot, Columbia, Eastern Mountain Sports (EMS). Small amount of non-athletic brands like Calvin Klein, Levis, Carhartt, etc. -some sporting good items like skateboards, pads/helmets, yoga/pilates gear, soccer balls, kickballs, and even a random kayak. Definitely not the selection/variety of larger box stores, when it comes to sporting goods, but a fair cross-section. Service/Checkout: -despite visiting the weekend after Thanksgiving (when stores are usually mobbed), Bob's was pleasantly busy. There was very little wait time for checkout, and they had 3 registers open. -both cashiers we interacted with were pleasant and helpful, inputting the 30% off coupon listed on their website (but strangely, missing a barcode to scan). Price: -with all the sales going on this past weekend, Bob's was definitely competitive with other big-box stores. Most everything had a 25% off sale on it, some even higher (my jacket was listed as 50% off). Problem is, with all the signs, it's difficult for the consumer to determine what the final price will ACTUALLY be. -coupons available online and in flyers. Be sure to check online, as they do allow you to double up on coupons and sales. Example: my $100 EMS jacket was on sale for 50% off, then there was a coupon for 30% off any one clothing item. Note, the 30% off comes off of the discounted price (i.e., 30% off of $50). So, I was able to get an awesome EMS jacket originally priced at $100 for $34. Winning. If I'm on the hunt for athletic wear that doesn't scream soccer mom, I'd definitely choose Bob's Stores. They have tons of clothing I'd wear from brands I know and trust, and are at the very least competitive with other big-box stores. Worth the trip, in my opinion. read more

Going out of business. Even with the closing their prices (with sale) are higher than other stores. Staff is rarely pleasant and not a surprise all stores are closing. There will soon be nowhere else to shop besides Bezos' world takeover. read more

The worst customer service I have ever experienced. After multiple emails, I have been unable to resolve the issue. It seems that computers, not people, are generating canned responses. Each canned response we've gotten essentially says, "sucks to be you, you're not getting your money back"., and didn't directly address our questions or concerns. I have never shopped at Bob's Stores before and I will definitely not shop there again. As another reviewer stated, don't let the low prices fool you. This is not Marshall's or TJ Maxx. There are no deals to be had. We ended up paying more for sandals here than we would have if we had ordered them from EMS where we first saw them. Lesson learned. read more

How complicated can it be to get a package shipped? Happily paid for overnight shipment and after a week later, the package was still never shipped. Shockingly still in Connecticut Warehouse I was told by a few and uninformed customer service workers. In the current work environment where work is lacking, this company manage to drop the box and muck matters up!! No responsible taking and no effort to resolve matters!! Why the World loves Amazon or any legit retailer with a pause!!! Bob stores are not worth the time or your money!!!!!!!!!! read more

As a Bob's customer for 15 years, I was disappointed in their new refund policy - store credit only. No credit card or cash credit. We'll hidden policy which most people are not aware of until they have to return something. No more Bob's for me. Ray W. read more

Having never been to a Bob's Store before, I decided to venture over here after my friend told me he got a great deal on a jacket. I also never realized it is just a few minutes down the road from the Target in Stoughton that I go to way too often. There's definitely a weird mix of stuff here. I would really not recommend this store unless you are looking for one or more of the following items - Men's clothing - Junior's clothing - Women's athletic clothing - Shoes (both men's and women's) Don't go here looking for a nice outfit for work or a dress for a social occasion. That said, they have some great deals in the shoe department. I've gotten several pairs of brand name sneakers for around $30 or $40 including some brands like Addidas. They also have a fun junior section with lots of tank tops, short skirts and bikinis. I got some bikini bottoms here for a mere $1 some time around Christmas. They have a nice selection of shoes including boots, casual, some more professional shoes. They also have a big selection of Red Sox and Pats gear but it seems a little overpriced to me. Join their mailing lists. You get great coupons for 25% off or $10 off purchase over $50 quite frequently. read more

An absolutely terrible store. They scam you into getting their fake warranty and then refuse to act upon completely valid claims. When we moved, our couch stopped working, so we had to submit three claims, were promised numerous times an email back, and were completely ignored. Different excuses every time. They implied that once assembled, you can't move their furniture. Just terrible customer service regarding a couch that is so fragile it apparently cannot be safely transported to another apartment, even when perfectly following the given assembly instruction. They put you off, and lie, and hope you'll forget it. Their attitudes illustrate that they could care less about customer service, and it's obvious that that's how they "train" their associates. Buying from these clowns is equivalent to taking a sofa and setting it on fire. Disgusting from top to bottom, and I emphasize "bottom." Please go out of business and do the world a favor. read more

Great deals with coupons and rewards card! If you come to Bob's be sure to come equipped with a rewards card and coupons. They always have weekly coupons printable from their website or if you join their newsletter they will email one to you. Additionally if you rack up points from purchases you will receive a $10 gift certificate. You can double up with the certificate and their usual 20% off coupon. It is a steal! Bob's also has an incredible selection of sneakers. read more

Bob's Stores - BOB'S - Men's Clothing Near Me - Randolph, Massachusetts

I will never shop here again! We went to the register with about $300 worth of clothing. We had a coupon for a percentage off. When the woman at the register rang up the sale she only gave us a discount on one item we asked why? She said you needed a separate coupon for each item. We asked for the manager and she said the same and would not budge. We asked the question, "if we went home and made photo copies of the coupon for each item would you accept it?" She said yes. Can you believe that? She wanted us to go all the way back home and go through that! We proceeded to dump the stuff on the counter and leave for ever!!! read more

I purchased a pair of Reebok cross trainers on Ebay, Bob's supplied the shoes and they were excellent and as advertised. I personally can not comment on Bob's itself as Ebay monitors all of their suppliers and will resolve all disputes to the customer's satisfaction. read more

Very poor programs to check out at this change of stores. If you want a frustrating time consuming experience try using their reward program, or getting the register to give you a gift receipt. Or you can hold items at another location to find them incorrect when you arrive. so many issues after waiting in very long lines and being told what you have won;t work, or you need to go to another checkout line. Shop elsewhere for your deals read more

I was very excited when I first starting shopping with Bob's online regarding their sales and products. However, there are discounts everywhere, what truly matters is customer service, and this company truly lacks this. As an I-O psychologist, I tried to offer suggestions for improvement regarding customer service, and received more incompetence and a failure to admit need for improvement. read more

Be aware of this store when the price of an item is too good that means something else is not right. I purchase a pair of running shoes that were about $37.00 + Shipping $7.99. via UPS. But they they were very deceiving by charging me another $7.99 for shipping again because it was transferred to the USPS. I refused the package and send it back to them so they can eat their mistake. What a joke! I was not and was not going to pay twice for shipping. Please do not buy here and be very careful of their business ethics. I do not recommend any body to buy here because you are going to be very unhappy in the long run. read more

Phone staff was very rude/abrupt and disinterested in helping me with my concern. I will never ever purchase anything from this business again. I would have given this business negative 5 stars but I had to rate it at least 1 star to post my review. Do not shop at this store!!!!!!!! read more

Never order online from this store. They are very unprofessional and do not compensate the customers when their items are not accurate size fitting. The material is very cheap quality. You have to pay for your shipping fees (delivered and returned). Poor business. I understand the returned fee, but not the shipping fee sent to you if the item didn't fit because of the poor quality material that the size is not true fit. They should compensate you on that. Don't order from them. Buyers Be aware of misinformation and wrong size fitting. Poor cheap quality clothing. read more

Visited Bob's today knowing that I would be in that area and had a return and a coupon. I also have a friend's birthday this week so I thought I would take a look around and possibly find a gift- I always find a few things even if I'm not looking to shop. Today was not the usual "good" experience because of multiple sales people. First while I was looking through a sale rack 2 sales associates where standing close by chatting. Well- not exactly chatting. They were definitely complaining about work issues and specific co-workers- not making out the store to be a positive place at all. I had a hard time ignoring their banter (after all I am female!) and focusing on my retail therapy. I was there to find a few deals and enjoy an hour or so of my day off- not listen to their work problems. I guess you can say it wasn't encouraging me to spend my money. I did however find a few things and headed to the checkout. Went to the customer service counter whereas I had a return. When it was my turn I put my return on the counter with the receipt on top and my new items with the coupon on top. The associate put in the return without any conversation and rang up my new items. After everything was rung in she picked up the coupon, said "this is expired", crumpled it up and throw it in the trash! My thought was- could there have been a nicer way to have approached that but I kept my mouth shut. I was sure that she was working at the "customer service center" and that meant she was supposed to deal with customers and provide service. I don't expect you to do a cheer leading routine or anything but geese! When I left I was content with the items I purchased but disappointed with the store as a whole. read more

I ordered an Under Armour Mens Tech 1/4 zip for my son for Christmas. Bob's Stores sent me an order confirmation and immediately charged my credit card for the purchase. Several days later, I received an email stating that the order had been cancelled. Reason.....someone else ordered the same product at exactly the same time! Yeah, right! What kind of systems do you utilize? Based on my experience, very poor. I have cancelled my Bob's Stores account and will never buy anything from them again. If you are smart, you will avoid this company. Their customer service is Terrible and you have no assurance they will do what they say. Don't be duped like I was. Avoid this company! read more

OH YES!!!!!!!! Only the coolest place in Randolph! Well, besides my house of course! Where can you go find a great pair of skechers, an official "Red Sox" jersey on the clearance rack for $29.00, a bag of jelly bellys, a new hot black mini skirt, a life is good hoodie and I used three $10.00 coupons!!! YES..That would be "BOB'S!" LOOOVE this place. I have saved so much money at this place. It's crazy! I was here when they first opened the doors people..We're talking when the original "90210" was on! YES..I met "STEVE" Ian Ziering here! Don't Be Jealous!! I know you are.. This place is by far my favorite place to get almost anything. You can really get anything from shoes, sneakers, sweats & evening wear here! The coupons they give you are amazing. They even send you a birthday card every year with coupons. They're great!! read more

Purchased a 600$ recliner 3 years ago. Electric motor stopped functioning but it still looks new. Should have went to Lazy Boy and bought a manual hand operating model. After the warranty is over you have an expensive Wednesday big trash pickup. Go elsewhere. read more

Love Bobs! This is the best place to buy Red Sox/Patriots merchandise and shoes at a great price. Every year we purchase our running sneakers from Bob's. Forget buying anything at or around Fenway Park or Patriot's Place, Bob's is the place for you when it comes to fan gear! During the holidays this place gets a bit crowded and the lines can be long at times but it is worth the deal. Their men's clothing is a bit pricy so be selective and go for the sale racks. If you join their mailing list they will email and snail mail tons of coupons. During the holidays they always have great deals! read more

Bob's Stores - Bob's Stores - Men's Clothing Near Me - Randolph, Massachusetts

First time ordering from Bob's. I was looking for a particular pair of shoes and Google directed me to Bob's website. Paid full price for the shoes. Arrived when it said it would, however they sent someone else's order. I waited on the phone for more than 20 minutes to talk to costumer service. They said they would send a rush order (next day delivery) for my shoes. A week later, and still no shoes. Although, they were very quick to get me an email with shipping arrangements for the items they screwed up in shipping originally. Stay away from ordering online from Bobby's. 1/10/17 update: I finally got a hold of customer service again. It turns out that they never had my shoe size, but they charged me anyway, and I was never given notification. They finally did reimburse me. Someone might have to be let go in the Warehouse. read more

Ordered my boots on January 7. Money's been out of my account since then. Talked to customer service twice. Still waiting on ANY kind of confirmation on my order Boots that I had ordered My refund. In the mean time, every customer I get in my chair, I'm letting them know about Bob's Stores. Good job on ruining your own business read more

Bobs Stores usually have some great deals. The clearance items and stuff on sale is worth looking for. Don't go in here without a coupon and make sure you sign up for their rewards program. This store, in Randolph is clean and well organized too. read more

I waited for a refund for my returned online order for two weeks before I contacted customer service. I emailed them my tracking number upon request. I was told I was going to be issued my refund if I did so. Two days ago I was contacted back by customer service saying I now need to wait an additional 20 days to receive my refund. I am highly unsatisfied. Needless to say, I will not buy from Bobs Stores again or recommend anyone else to buy from them either. It is taking way too long to issue my refund especially since I had to pay return shipping. Although it is the holiday season waiting over a month for a refund is very unacceptable and unprofessional from a business I thought I could trust. read more

I was super excited for my order to arrive since the only time I get to order new work shoes is around Christmas time. Let me tell you, I felt like I scored! I have got the same pair of work shoes for 5 years in a row now. I'm very price savvy so I was excited when I found that bob stores had them for $45.00 other shoe outlets and stores sell them for about $75.00. Not only did I brag to everyone that I work with, we were going to purchase more shoes for my husband until they arrived yesterday. The shoes were shipped in a bag, not complaining about the bag. the bag was very nice and intact, however the shoes and the shoe box were completely smashed. If they were shipped in a box I have a very strong feeling they would be okay. Unfortunately for me in this case, I have to live with poorly shipped shoes by bobstores. I called the 1-800 number and got ahold of someone that said they couldn't do anything for me since the shoes "seemed" okay. The lady I spoke to was very apologetic, but kept blaming UPS for poorly shipped items (yes to a point but bobstores put the shoes in a shipping bag). The shoe box looks like something heavy was sitting on top of it for far to long, and there is a crease in one of the shoes that you can tell something heavy was on top of it. I know these shoes that I purchase yearly will last me roughly a year, but in the manner that they were shipped causes concern of their integrity and how long they will actually last me. Since I live paycheck to paycheck I cant afford to go out and buy the pair that I originally saw and ship these back to you as much as I would love to. Not only did I brag about these shoes to everyone I work with, I also had them shipped to my business, which also means they got to see the poor manner they were shipped. You not only lost my business, but tons of more that could have came from this. I wish your customer care was more caring for people that have this kind of issue. I will supply pictures for proof. As much as I would love for this to ruin my day, I'm going to stay positive and hope your shipping department will have better judgment on how to ship things in a manner that's appropriate. read more

I woulda given zero stars if I could Every time I order something online they wind up cancelling some of the items. Whats the point in shopping on their site and wasting my time if they keep cancelling items Will never shop on their online store again. read more

CHEAP, CHEAP, CHEAP, CHEAP, CHEAP! Buy a large trash bag. It will give you as much protection from the elements. I wear a Men's Large. Bought an Extra Large jacket to throw in the trunk; just in case. I tried it on when it arrived. My arms barely fit in the sleeves and they only comes down about 2/3 the length of my arm. This should be huge on me. Now, I get the honor of paying to send it back. Never again. read more

Their return policy is for the birds. If a brick and mortar store wants to stay around I suggest they cater to the customer a little bit. My son returned a pair of shoes for me and unfortunately didn't have my credit card so they gave him store credit. I didn't want the store credit so went to the store with all my receipts to get the credit put back on my credit card. The store manager was like a robot reading out of a manual. "We can't do that once you take the store credit." Now I have a store credit for a store I really never want to do business with again. Thanks Bob for the friendly customer service. read more

If I could leave zero stars I would. I ordered a pair of pajamas that were supposed to be 100% COTTON and they were 100% POLYESTER! Their mistake NOT Mine and they made me pay for return shipping. How's is that fair??? read more

LIE NO BUY!!! BAIT & SWITCH I ordered shoes, noticed in email they shipped shoes that are last years model 3 but I payed for model 4, I refused shipment in person to the mailman, they refused to refund $, I disputed with PayPal, paypal refunded my $. bob store sent me an over the top dramatic email shocked that anyone would dispute their company spewing LIES saying it was delivered and they never do this but will will make a one time appeasement and refund my shipping fee. Bob Store sent me a link to leave customer feedback, it did not work. They are afraid of the truth. DISHONEST & IMMORAL read more

I order A pair of boots online and when I received it was the wrong shoes in the box I had sent them an emailed and still waiting for a reply . read more

Ordered 3 pairs of socks. Realized I made an error and tried to cancel early next morning. Was told they had shipped - could not cancel. So OK?? Not! No tracking info ever appeared. Called each day and was told they are now in "pic-pack" or something. By 4 days later still had not shipped. Called again and am told they are "stuck' in warehouse. Rep indicates she will follow-up. She does. I get email from another rep who provides tracking info. Now things are OK? Nope! I get an email at 10:30 that evening that only 1 pair of socks is available not 3 and they had shipped the one pair. So now I am paying a $7.99 shipping charge for one pair of socks worth $18, not 3 pairs. Overall, they lied about the shipping, then sold me something that was not in-stock. A terrible experience. Lots of calls and time wasted. read more

Confirmed my order then canceled it 36 hours later for bogus reason I order a jacket on sale on their website and was having it shipped to my house. They confirmed my order at the sale price, confirmed the jacket was in stock, and sent me a confirmation email for the order. 36 hours later I get an email that they have canceled my order, because "the item is out of stock". I immediately went to their website to check availability and the website claimed it was still in stock, but they had decided to charge more for it. A pretty sleazy way to do business if you ask me. Now I'm set to go camping and need to rush to find a jacket during the work week, which I could have very well gotten at a store over the weekend had I known these sleazy idiots would decide to cancel my order on a whim. read more

I went to the website to buy shoes for my mom. The ad was saying "Crocs WOMEN", so we come to the conclusion that we have to choose a WOMEN size. But that's not the case! The ad title refers to "women", but the size is a "men" size. I call them a few weeks ago and was told that unfortunately, "Crocs size chart is very confusing", despite the problem is with the ad, not Crocs. So I called them again and, to my surprise, they had added a new information on the ad, saying that we must add 2 sizes to get the correct women size. Also, I was told to go to USPS, pay for the shipping and them buy it again, on the website, paying again for the shipping. Totally absurd! read more

Horrible customer service. On 9/7/20 I went in for boots and seen some pajama pants on the clearance rack. An associate told me they were on clearance because all of them were on the rack even though there were no stickers on any of them. Went to the cashier with my items. The boots were way more in store than online. I asked the cashier of they price match to the site. She rudely said no & if I want the online price then order them & pay the shipping that comes along with online pricing. Then I asked her about the pants as they were on the clearance rack and the other associate said they were clearance. She said they are regular price and refused to call the associate to the front that told me they were on clearance and seen them on the rack. I asked for a manager and she refused to call one. Said they were too busy for this. There were only a couple of customers in the store & none in line until just before I left. read more

Terrible first experience. Don't order online. Website claims orders processed same day if by noon. I placed order on a Friday. No shipping or status updates via email as I expected. Called the "customer service" line and was told there are a lot of orders to process and it was taking a while to ship. Huh? So you don't have resources to process the orders you're still accepting online? Okaaay. So following Friday (an entire week--yes) I FINALLY receive email communication that my order was cancelled because they couldn't fulfill the order. Huh? So you sell items online you don't actually have?? Wow. What a waste of my time. NEVER shopping there again. Too many places with modern technology and resources to fulfill orders (its called running a business--in 2018). Ridiculous and to avoid the disappointment, avoid BobsStores. read more

Interesting store. I go to Bob's rarely, and have only visited the Franklin location before, which was just ok. This location is larger, and has considerably more products (especially shoes). They had a great selection of shoes here, all of which weren't high priced and comparable to the Factory store I went to prior to visiting this store. They had some great clearance racks throughout the store and they additionally had lots of great clothing. Definitely great quality products, and prices aren't sky high (like other sporting goods stores). Will be doing more and more of my shopping here.... wish they'd open a new store closer! Also, employee in the shoe department (didn't get name, she was short, with long curly hair) was very helpful with finding many items on my "checklist" and answering a few questions about products they carried here. Conveniently located on Route 139 in Randolph, seconds off the Route 24 exit (Exit 19A, by the way). Large, clear parking lot and HUGE, clean, well kept store. Will be returning. 4 stars. read more

I'm a regular Bob's shopper, but I don't always go to this one. Bob's is a great option to find inexpensive casual/active clothes; this is what I go there for. As Bob's is a discount retailer, I am not expecting superior service, but this location always disappoints. I find my checkout experience consistently takes twice as long in Randolph - always an ordeal. Today was par for the course. I only saw 3 customers in the building, I was the only one buying, and I saw 9 different employees, so they were not busy, just not empowered to satisfy the customer. There seems to always be a problem with the signs or the coupons, today with both. I gave 3 stars because in the end I was able to buy both items (with coupons) for the correct prices, but it was after quite a hassle. I'll spare you the details. There is a noticeably friendlier, more efficient atmosphere in the South Attleboro location. I will continue to shop at Bob's, and recommend others do also, but be sure you have plenty of time and patience if you go to the Randolph store. read more

I ordered some wheat timberlands they were $189.99 and they are fake. They were in a fake Timberland box for a shoe size smaller and they do not have the authentic tag on them and the stitching is not straight and the rubber seam that goes around the bottom is shiny with strings of glue, just to name a few discrepencies. It's a shame I have to pay return shipping for shoes I did not order. I will be posting reviews all over the internet because no one needs to go through this. I will also be contacting Timberland's corporate office. read more

Buyer beware......I didn't heed other reviewer's advice to stay from purchasing online. Now I warn you. It's a crap shoot as to whether you will receive your order or not Customer service is not helpful, nor friendly. They couldn't be more disinterested in making an order right or complete. Will never do business with Bob's Stores online or in person ever again. read more