I visited Bob's BMW two days ago and purchased a pre-owned 2003 BMW K1200RS that I saw on their web site. Even though I was there to buy one of the lowest priced bikes in the showroom, everyone treated me like I was the most important customer they had. There was never any pressure to upsell me to something more expensive or get me to buy anything extra that I didn't want. I could tell that they were genuinely just interested in making sure I would be happy. Shortly after I arrived, I was greeted by a salesperson named Paris. I told him that I was there to see the K1200RS and he showed me to the bike. Looking it over, I was impressed by how nicely detailed it was. For a 17 year old bike to look as clean as the new bikes in the showroom is just impressive. Someone took pride in doing that. Paris took the time to tell me about the bike and explain all of the work that had been done to make sure it was ready to roll with no worries. Now, he could have just tried to sell it to me right then and there but did he? No. He also could have tried to sell me on something more expensive (like many sales people I've dealt with at other dealers) but again, no. Instead he suggested I take the bike for a test drive before making a decision. Said he wanted to be sure the bike was a good fit for me, to make sure I would be happy with it. So, off on a test ride I went. It didn't take long to for me to see that the bike ran and drove beautifully with no issues, as advertised. I was comfortable and happy on it so I headed back to Bob's and told Paris that I'd like to take the bike home. The purchase was quick and easy. During the process, business director Chris explained some additional service and warranty packages that were available to me. But again, there was no pressure. When I declined anything additional that was that and it was back to Paris. At this point the bike was tagged and ready to go. Paris could have just sent me on my way but instead he took some time to show me around the dealership. He took pride in telling me the history of the dealership and the story of how Bob got started. He showed me the service department too, and as we went around he made a point of introducing me to each of the other employees. Everyone I met was friendly and seemed genuinely happy. I couldn't help but think this must be a great place to work! All in all, this was the most positive experience I've ever had purchasing a vehicle. If you are in the market for a new or used motorcycle you really should check Bob's out. read more

I live in a rural northern suburb of NYC. Today, I picked up at Bob's and rode 240 miles home a new BMW R1250 GS HP motorcycle. There are no fewer than 7 BMW motorcycle dealers much closer to my home than Bob's. In fact, I pass by one of them on my daily commute to work. So, why did I travel all the way to Baltimore for my bike? Price? I got the best deal at Bob's. Integrity? Unparalleled. Bob's BMW team didn't try to sell me something that they had in stock, like last year's model, or something that was already in their allocation from the manufacturer. They didn't try to sugarcoat the time it would take to get the exact bike that I wanted with the specific accessories that I asked for. I asked for a price on an rather expensive accessory that was out on display for sale. The price I got was as good as I could hope to get anywhere else, but it came coupled with a suggestion that a newer model would soon be coming out. I passed, and Bob's lost the chance to move some inventory at retail that they knew would soon be obsolete. Service? I've been to all 7 of the closer to me dealers for repairs, and bought bikes from three of them. None are bad dealers. Not a single horror story among them to tell, but none provides the quality and level of service, skill and knowledge of my bikes than Bob's. I first came to Bob's by chance. I was on a trip and had a flat in a tubed tire not far from Bob's. It was a Sunday and like most motorcycle shops, Bob's wouldn't be open until Tuesday. But as chance would have it, Bob himself was at the event that I was in the area to attend. Someone pointed him out to me and a I told him my tale of woe. He offered to open his shop and have a service tech come in on his day off to change out my tube and get me home. What other dealer would do that for an out of town stranger? How did my deal go? The bike was delivered on time. The transaction was seamless. The bike was perfect. The service folks helped me to rig the bike with some parts that I brought with me for the ride home (my GPS, a harness for my heated gear- it's still cold in these parts- and a mount for my phone). I was back home in less time than it took me to complete my last bike purchase from one of the closer dealers, and I got to enjoy a leisurely ride on twisty roads on my new iron horse! I couldn't recommend Bob's more highly! Thanks, Paris Tato, Bob and the rest of the team for making it happen! read more

From start to finish, my experience with Bob's was impeccable. And I say "experience" because it wasn't just a purchase. The things that made it so great: 1. First and foremost: PARIS TATO, my guide through the whole process: helpful, kind, patient, upfront and just a pleasure of a person to work with. He went out of his way to help me, especially when it came to getting my bike delivered from Jessup to the District. Long story short: one of their associates DROVE IT OUT TO ME. WHAT?! 2. I walked in to check out a specific bike that for almost an entire month kept popping up in my online search, calling my name. All of the salespeople were busy when I arrived but Paris came up to me while I was looking at the (soon-to-me-mine) Honda Rebel to let me know that someone would be with me shortly. 3. As a novice - and a woman - I've walked into car dealerships, not to mention motorcycle dealerships, where the salespeople have given me the side-eye or treated me like I didn't know what I was doing or didn't belong there. Not so at Bob's. I felt totally welcome. If I hadn't, I would have walked out. 4. No one tried to pressure me into a purchase. This is a HUGE deal for me. I don't respond well to sales pressure; it makes me skeptical of the motives behind it. Bob's made me feel like me being a happy customer was paramount to the sale. And you know what? THAT was the best way to win my business. 5. I needed the handlebars adjusted and they worked to find out the best way to go about it in the least expensive way possible. 6. Bob himself was always there and I talked to him a couple of times. He and his team obviously take great pride in the business and it shows. I was always reminded not to hesitate to contact them if I needed anything or even just wanted to come hang out and say hi. They were really happy to see one more person enter the world of two wheels. What I didn't like: NADA. No complaints. Wouldn't change anything. read more

I chose Bob's for my motorcycle purchase based on the selection advertised on their site. They soon showed me that there is much more to Bob's than inventory. From the moment I made contact, they were highly responsive and kept every step of the process crystal clear. This is great, as I am not particularly intelligent. "Here is a custom script with your information and instructions for your insurance company. It contains everything they need to know, in order..." I loved that! They also took care of everything I thought I would have to do myself on the financing and registration side of the house. When I sheepishly confessed I didn't know how I was going to get my new ride home, they recommended a devastatingly professional motorcycle transportation specialist, Mr. Mark Singer. I hired him and his cool truck with the crazy lift. He is also a moto guru - gave me some great gouge on my bike! Seriously, if you break down, he's your guy. Todd, Jim, and Chris at the dealership were a well-oiled machine. They functioned as one team, dedicated to their mission of getting me aboard an hellacious machine. The gear guys (my apologies for spacing your names, gear guys!) were every bit as professional and helpful. How did you guess my pants size? :D Every encounter I had with every employee was both positive and informative, and at no time did I feel pressured to buy anything. Bob's is clearly staffed with people who love and ride BMWs, and want others to enjoy those fine machines, also. Perhaps I shouldn't rate Bob's so highly...making it too easy to buy a motorcycle could be a serious hazard to my finances! I most emphatically recommend Bob's for a motorcycle or gear purchase, and I am coldly confident I will be recommending them for service after I bring Leofric in for his first spa day. Yes. My motorcycle is a he. And he has a name. And he will get spa days. read more

What can I say about Bob's BMW. Every time I stop in I have an excellent experience. I had actually stopped by to pick up some chain lube for my 2016 F700GS that I had purchased last year from Tony. In the back of my mind I knew I eventually wanted to upgrade but couldn't find a good enough deal (or bike) to convince me to eat my negative equity. If I could upgrade, I would most certainly be looking at the S1000R to suit my riding needs. As I was eyeing one on the showroom floor Paris Tato informed me that they were heavily discounted at the moment and that it was worth considering. I decided to take the demo S1000R on a test ride and let me tell you, that is the best way to get a potential customer hooked. It's also rare to find demo bikes at dealerships but Bob's has it figured out. Previously I had test ridden the S1000XR and the R1200R with a friend of mine. The 1200 boxer convinced my friend to trade his F800GSA for an RnineT but I was sold on the 999cc I-4 motor. Rather than continue to pay on a bike I planned on upgrading from anyways, I sat down and talked numbers with Paris on the S1000R and found that I could indeed get the bike I wanted at the price I wanted. He didn't pressure me in to it like some salesmen would do, but rather told me to think on it and come back if and when I was ready. I went home and talked with my wife about it and she was on board so I went back that same day and was able to ride away that very day on my dream bike. I got the 2016 S1000R in black storm metallic and I couldn't be happier. If you get a chance you have to check out Bob's museum across the road. I went on opening day and it was incredible. You can tell that Bob has an unrivaled passion for BMW motorcycles and it really shows in the way he runs his business and treats his customers. read more

I purchased a new BMW motorcycle after contacting and comparing the 'big 3' motorrad dealers in the N.VA/MD area. I visited 2 out of the 3 dealers(I never got a call back from the BMW/HD dealer) and I honestly had a great experience at both. However, BobsBMW far exceeded my expectations and I mean this in many ways. The salesman (Paris) was superb. He took me serious as a buyer even though we only talked over the phone. I cannot say how vital this was in making the sale. He responded to my calls, even after the store had already closed, which just completely surprised me. He even answered an email on his day off, thus holding the bike for me, making sure I got the BMW promo's before the EOM and coordinating time/dates so I didn't have to ride home in the rain! I've purchased a few cars and bikes before but never had this level of satisfaction throughout the whole process. I arrived to complete paperwork, try on apparel and pick up the bike. Even though I took more time asking finance/numbers questions, Mark was flexible and ran numbers until I was satisfied. In my poor attempt to keep my review from turning into a book, I'll just end saying that Paris(Sales), Dennis(Sales Mgr), Mark(Finance), Stephanie(Apparel) and Bob(Owner) were all fantastic throughout the whole process and I wouldn't hesitate to do it again. Since the sale, I've returned to the dealer for parts/etc. and I still receive the same level of attention and professionalism. Thank you Bob and staff! read more

A "Thank You" to Paris and everyone else at Bob's BMW. I just bought my first new motorcycle from Bob's BMW. The process was painless. I contacted them on over the phone to ask about the 2014 specials and spoke to Paris. He was very helpful explaining the details of the promotion and the process. Though I had already set up my financing for another dealership, I changed the finance arrangement to Bob's. The purchasing experience was very good although it took a little longer than I expected. Nonetheless, I brought in a trade-in that they had to inspect so that just took some time. Meanwhile, I spent time chatting with the staff, checking the store's apparel, and enjoying Bob's bike collection. Everybody at the store was very friendly. Paris (salesperson) was very helpful and very professional. If you're buying a motorcycle, this is the guy to call. Mark S. was also very helpful through the financing/paperwork process. He explained all the details about extended warranty/service etc. Also, I appreciate the fact that Bob (owner) takes the time to chat with the customers and even provides his personal number for any emergencies or issues. The whole experience definitely makes you feel like you're part of a family rather than just a customer. About the bike: it is a huge investment and not cheap, but it's an awesome machine. Great overall experience at Bob's. read more

Buying a motorcycle at Bob's was an amazing experience. The building is clean, well-decorated and VERY well-stocked with beautiful bikes. The staff are all unbelievably friendly and are willing to help with anything you're looking for, whether that's a motorcycle, parts, accessories, gear, or advice. As a first-time motorcyclist, it was a little overwhelming to get into riding. Paris Tato assisted me in finding the right motorcycle and making sure I was all set to start riding. His professionalism, friendliness and obvious interest in finding the right bike for me made my experience at Bob's the great first-bike experience that it was. Paris was willing to consider what I wanted from a motorcycle, what I didn't like and what kind of riding I was interested in, and was able to give multiple options based on his experiences and opinions. It's obvious that all of the staff at Bob's share a passion for riding and are interested in sharing that passion with as many other riders as possible. In addition to Paris' help, I had a great experience with their gear department. I picked up the SENA SRL2 system for my Shoei GT-Air II, and in addition to having the unit readily in stock, they were able to install it for me as I finalized details with the motorcycle itself. In the end, I can't recommend Bob's BMW enough to anyone interested in a motorcycle, gear or parts. read more

Bob's BMW was just one of many stops I made to explore the option of a touring motorcycle. Truthfully, the BMW has not been one of my favorite looking bikes but my research was not completed until I rode one! I spoke with Paris Tato about the bikes and he found me the perfect one! After a test ride I was hooked! This guy knows his motorcycles! All facts, no pressure and total knowledge of the intricate details of each machine! WOW! I am amazed at this guys ability to share info and still sell! BMW handles great, rides smooth and has all the luxuries a bike can have! After the deal was done, BOB himself came out to congratulate me and offer his time, give us a few gifts and to hear felt words on his passion for riding, sharing and true business owner who cares about each one of his customers to the point where he shares his personal cell number with us if we are ever in need when the BMW shop isn't open! His people are knowledgeable and believe they have the best product on the market! No wonder they are rated as one of the highest dealerships in the country! Well done BOB! And, Paris... thank you for helping me enter into your family! The comfort, speed, handling ability makes me want to ride more and now I have more people to ride with! I've made a friend with Bob's BMW! read more

I just purchased my second BMW from Bob's. I traded in my F800GT for the R1200RTW within 1 year of my initial purchase. Paris Tato was my salesman on both occasions. The F800GT was my first motorcycle, purchased at the age of 70. I originally was interested in buying the 650 scooter, but Paris wanted me to try the 800, saying that I had the necessary skills and reflexes to ride it. I loved it, and I enjoyed it for the year that I had it, but realized that I wanted more in a bike for longer rides. I demoed the R1200RT, spending several hours on it, and came away convinced that this was the bike I always wanted. Paris has always been there to answer my questions, emails were usually answered within minutes, if not hours. When it came time to trade in my F800GT, he was instrumental in helping me to get the best available trade-in price. Everyone at Bobs is knowledgeable, helpful, and desirous of keeping their customers happy. They understand that good service today means repeat customers tomorrow. While you will not get a bargain price on a BMW, that should not deter you from shopping at Bob's. What you lose in terms of a "bargain price" you gain in the dealerships commitment to a lifelong relationship, which far outweighs the illusion of a deal on your initial purchase. read more

Where do you take a 29 year old BMW to have it worked on?? Bob's BMW of course. After talking with another shop that was closer to me and being told "we don't work on bikes that old" I called Bob's to see if they did. I was told "of course we do" I trailered my 1995 R1100RS to them because it would shut down when it was hot out and the bike got hot. Trust me when I say, I scoured the internet and tried so many things before I took it to the shop. I called and talked to Dustin, talked through what I'd already done and he agreed that I had gone down a sound road. I don't have the tool to adjust the throttle position sensor which was my next part replacement. I don't recall what tech worked on the bike as this was in January 2024. I was told the bike did in fact shut off and set the same code a few times. I gave the go ahead to complete all of the work we talked about and I couldn't have been happier with how it ran when I got it back. I waited until now (August) to be sure I exposed it to the heat of summer. I've put 4,000 miles on it mostly commuting and haven't had a single problem. I can't thank the team at Bob's enough, you've turned my unreliable bike back into a reliable machine that I'm not worried about just jumping on it and going. read more

Extremely friendly and knowledgeable sales staff. I was interested in and wanted a BMW S1000RR. I met Paris Tato, a sales adviser at Bob's. Paris and Dennis Szarko made it happen. I picked up my bike on Sat. February 27, 2016. Paris took the time to make sure I knew everything I needed and wanted to know about the bike before I left the dealership and made sure the bike was cleaned, detailed, and ready to go. Paris was so helpful that on Sunday, on his day off, I emailed him and he called me back. You can't buy service like that. I also met the owner Bob who was also friendly and a wonderful guy. I commend this dealership on their entire staff, friendly service, knowledge, and courteousness. They are never rude nor do they make you feel like you are being brushed off. I went back to the dealer to talk to Paris about my experience on my new bike and he took time out of his day to listen. I would 100% recommend this dealership and I would definitely buy another bike from them. Oh by the way, Paris and Dennis even worked with me on the price. They did not play hardball and act as if you either pay or go somewhere else. It was a great experience. read more

I recently purchased my second motorcycle from Bob's BMW. I returned to Bob's not only for the high quality BMW bikes, but because Bob's had far exceeded my expectations as a dealership. The staff is not only knowledgeable, but courteous and truly interested in providing an excellent experience with their customers. The purchase of my second bike, an 800 gs adventure was not only painless, but enjoyable.Paris is a top notch salesman who had my interest at heart and answered all my questions as well as any concerns I had. Dennis, the sales manager was also very helpful when it came to accessorizing the bike as well as offering additional advice when riding this bike. Both of them spent time reviewing the features of my purchase. Mark S. in the financial dept. made the purchase super easy. He was also the first person I met the first time I bought a bike at Bob's. His enthusiasm and knowledge was contagious and was why I purchased my first BMW. The showroom is organized, impeccably clean, and not cluttered like other dealerships. It has bikes new and old. One of the best candy shops I have ever been to!!!! read more

2021 update: Traded in the F800GT for a 2021 F800R. Todd was my sales person. he was awesome to work with. Got the bike over from the warehouse for me to look at and sit on and make sure it was the right one for me. Walked me through the trade in process for the 800GT and made sure everything was perfect and smooth. Chris (sales person I worked with in 2017) is now their finance guy and he was fantastic! He helped my wife and I with some finance options that worked out better for us and even helped us on some decisions that ended up being better for us even if it was less money for them. Treated like family the whole way through. Wife is now looking to trade in her bike for a BMW to join the Bob's family! Definitely customers for life! 2017: Worked with Chris S. on a 2016 F800GT. Awesome salesman. He took care of me and made me feel like family. The whole team there is amazing from sales to parts to service. Even their finance team worked with me to get me into the right bike with payments I am more than happy with. Absolutely love the bike and the dealership. Definitely have a customer for life! read more

Phenomenal experience! I just purchased a new F800GT from Paris and have nothing but compliments and praise to give him and staff (Dennis, Mattigan, Mark S.). I am proud to be a BMW owner and a customer of Bob's for a long period of time. I thoroughly recommend to anyone who is contemplating a different motorcycle experience to check out Bob's BMW. There are many who don't even consider a BMW for fear of a lack of dealer support or network compared to other motorcycle brands. Bob's has been in the business for 30+ years, continues to grow and is one (if not the largest) supplier of BMW parts and support in the USA. He's not going anywhere and this area has a plethora of BMW-owners who flock to Bob's for everything. Simply put, Bob's has a well-deserved reputation in the USA for being a top notch BMW Motorrad dealer, shop and parts supplier. You will never be alone at home or on the road for any problems you may every have once you buy from Bob's. You are part of the family!! read more

This review comes several weeks late. . . but honestly, I cannot speak highly enough of my experience with the entire crew! This dealership is a class act from top to bottom. Won a gift card and decided to buy some BMW swag. When I tried to place my order, website said the card had already been redeemed. Called and spoke with Drew who fixed things immediately (seemed there was a glitch in their new software.) While chatting with Drew, found a beautiful R1200RS in their used inventory that was just what I'd been looking for. Drew put me in contact with Todd and the rest as they say is history! Spoke with Todd about the bike; we quickly reached an agreement on the price and arrangements were made. I did a fly and ride from Nashville, TN. The bike was exactly as advertised; prepped and ready to go. Bottom line: I could not have asked for a better, more pleasant buying experience. The staff was amazing and if ever I need / or can do business again, I will look to them first! read more

I recently purchased a 2014 BMW F800GT after seeing it at the Baltimore motorcycle show. I had a great experience interacting with everyone at the show and a few weeks later stopped in on a snowy day to see if the F800GT was still there. Well it was so I about froze myself to death on a test ride and put a deposit on it that day. I worked with Paris Tato on the sale. The process was simple and no hassle with no surprises. Signing the papers went well and the dealership offers extras such as wheel and tire warranties that are affordable and make sense. I had a concern about a defect in the seat which was taken care of promptly. They actually upgraded my seat which was a nice surprise. Mattigan has been helpful as far as parts and accessories and I plan on having my handlebars modified soon for a better fit. Overall, the experience with Bob's BMW has been great. My previous interactions at other motorcycle dealers have left a lot to be desired. read more

Great dealership that was referred through a co-worker. Staff are very knowledgeable, patient and helpful. My experience with them, feedback from my co-worker and the features of the bike convinced me to purchase a new 1600 GTL exclusive. Leading up to, during and after the purchase, I felt like a part of the "family" which means so much in a day and age where most dealerships treat you like just another sale. Bob even made a point to come and spend time with my wife and i and to thank us for the business even during a very busy Saturday. As we needed to get new gear for my wife, the staff went overboard to make sure she also had great service and fit to make her riding experience as safe and comfortable as possible. Special thanks to Bob, Carter, Dennis, Mark, Tony and Azure for making it a truly great buying experience! If you are looking for a top of the line product with first class service, look no further than Bob's BMW! Darren E. read more

I just completed my first experience with Bob's BMW and what a reaching and good experience it was. I normally don't waste my time buying from dealerships but everyone there was so great to work with. The sales staff was top notch and extremely knowable. Their shop, parts and apparel has a great selection. I was particularly impressed that if they didn't have something they ordered it and got it fast. Here's an example of their customer service that will keep me coming back. The helmet I liked needed a slightly larger lining for that perfect fit. They didn't have it in stock so they ordered it. Meanwhile they gave me a loaner till my new one arrived so I could enjoy riding at no charge. To me prices count but customer service is what makes me a loyal customer. That's what Bob's did. Cudos to you for going the extra step in a world that has seemed to forgotten how important it is to go the extra mile. read more