I got great service at this place from Cesar. He was courteous, diligent and took care of the…read moredetails including refilling my tank and billing. You just drive up and park by the trucks and press the button for service. I was charged ~$4.50 for refilling a 5lb tank. You can buy a new prefilled 20lb there for under $60. They will not refill the smaller 1lb refillable (eg Flame King 1lb refillable).. you'll have to do that on your own. Overall, great service I was in and out in under 10 minutes .

I have had this company for five plus years, for that time they have been fine and good to work…read morewith. I moved and was looking to discontinue service this is where it got complicated. I called multiple times over the last few months in regard to my bill. Without my knowledge they double my tank rental. Unfair as that may seem that isn't the reason for the review. When I called they informed me that someone from sales would call me to explain/cancel service. Now they are not calling me back and still charging me.

I have used my Lava BBQ tank for a long time and have no complaints but recently hooked up my grill…read moreto natural gas so I don't have to exchange tanks anymore. When I called the main office, I was pleasantly surprised with great service by Jackie who gave me several options what to do with my unnecessary tank including giving it to a fire station. I wish all customer service staff were as knowledgeable and as nice as Jackie!

Lava is awesome!! We had amerigas for a long time and they tried to rip us off for a $350 fee (they…read moretried to say that i wasn't home, so they disconnected the propane, but i WAS HOME and spoke with them, they just made a mistake and refused to acknowledge it) so i dumped them and got lava. They're freakin awesome, they come refill AUTOMATICALLY based off a sensor, they don't rip you off for stupid little fees, they are realistic and they don't use an outsourced call center for customer service. Nothing is worse than trying to call about your service and getting someone who you can't understand at all. Consistent and practical.

What a fantastic experience in getting my Propane Tank Refilled. I have been using my own tank for…read morepropane for 18 years and this is BY FAR the best experience I have ever had. When I have gone to gas stations it has taken them forever to get around to filling my tank and then after I put it in the car I have to roll all the windows down because the car stinks from propane smell. Today, it was a little on the chilly side and I was able to drive home approx 6 or so miles with the windows up and ZERO smell in the car. I will NEVER go anywhere else. Oh by the way I have used Blue Rhino and the tanks don't last as long as filling my own so not sure how much is in each tank they sell. This place is FANTASTIC, FRIENDLY and HELPFUL.

Tommy Ho and staff at the Sunbelt Rentals location in ENCINITAS were great- professional, friendly,…read moreefficient! In and out quickly - actually max of 10 minutes in rental process and upon return. Equipment in good working order. Will totally return for equipment needs in the future. Ask for Tommy and he will steer you right!

Once again they have wow'd us. I have had a lot on my plate lately, & my tank was down to 8%. I…read morecalled and they have made it a priority to get us filled in a rush. Even though it is summer, I am not interested in a cold shower. All State Propane ALWAYS treats us great and they ALWAYS come through.

We took possession of a property with a tank that had an All State sticker…read more I called, left messages, and also sent emails to find out more about the tank. They never responded to any of the calls or online requests. I called our realtor and was told that the tank was owned by the previous property owners. So I called around and had another company fill the tank. 5 months later, I got a call (not sure how they found my phone number) from All State claiming the tank was rented, and I need to pay for another inspection fee, and I wasn't allowed to fill the tank. I refused to do anything until I saw some proof that the tank was not owned, and I argued that I should not have to pay for another inspection fee, especially since most companies don't charge an inspection fee, and the tank was inspected twice within the past few months. Within minutes of the phone call, they sent someone back out and shut off our gas when we weren't home!!!! I called - no answer. I called their emergency number... no answer (comical). They called me back, were super rude and demanded that I empty the tank right away, and they will have it removed the next day. Long story short, I had another provider switch out the tank to one of theirs the next day, and I want nothing to do with this company. I can't believe they left us without gas, hot water, or cook top for two days!! So unprofessional, so rude, and terrible at returning calls. The most interesting thing is that at no time did any of them try to de-escalate the situation or offer any solutions. Just hostile, rude, and unhelpful. So many better options out there.

I've been with Suburban Propane since 2019, and my experience has been consistently excellent…read more William was the first face of the company I met, and everything has been great ever since. I really don't understand the negative reviews -- their prices have always been fair, and the team is consistently helpful. I spoke to Crystal today, and she was incredibly kind and helpful, which reflects the kind of service I've come to expect from them. Suburban Propane is a great company, and I highly recommend them!

To be fair rhe delivery and tech staff are awesome! No to…read morethe bad part. I have been Fighting with them for OVER A YEAR to get their tank out of my yard. No response... guess its considered abandoned and I can take ownership.

Excellent product Excellent pricing…read moreExcellent customer care Excellent people in their employ Excellent management Excellent phone skills Excellent follow up Excellent scheduling Excellent service Excellent eco standards Excellent ownership Excellent referrals Excellent history Excellent integrity Excellent Excellent Excellent

use this company if you want the driver to completely ignore your very detailed arrival…read moreinstructions then show up angry, argue, act hostile then throw a fit pull out into traffic then speed away. Second time this has happened to me. I'm officially done with them.

We come here to get our CO2 siphon tank refilled (much easier/cheaper than soda stream). It can…read moresometimes go a long way to have some friendly hellos, small talk (ie about their free nitro coffee/set up), and help with the tank when the rest of life is not great and so just wanted to say thank you.

This company is criminal. We cancelled our account and they picked up their equipment back in…read more2021. I have spoken to as many as 5+ reps at the company confirming our equipment as been returned, and saying either the account is closed, or they will close our account. We are still being charged a monthly fee, no one will send me a confirmation email after telling me they will. When I talk to the rep there is a momentary pause in the billing, but it starts again in a month or so. Each rep I speak with is not employed the next time I call. No one returns an email. Tried to report to the BBB but of course they are not accredited. Save yourself the headache and DO NOT do business with them.

Cheapest propane price. Great service. They schedule in advance and were prompt on exact date…read more Excellent equipment used.

We had been customers of World Famous Propane for four years, before we changed to another company…read more We went with them since the previous owner used them and we have friends that use them as well. From the beginning we had a strong odor of gas from our tank. WFP told us this was normal and just vapors from the tank. Thinking they were professional, we thought they knew what they were telling us. Almost every month we were filling up and we just thought that was normal. We had people over and everyone said, "why does it smell like gas"? Finally, we had a friend come over and confirmed we needed a new regulator. He changed it and the odor was gone, and we didn't need to refill every month, until we started using the heater again. Also, I called to see if they could offer a better price on propane. We were being charged $3.899 per gallon and the price would never change, for over two years straight. AND one fill-up was over $5.139 on 3/19/2022. They would not lower the price, so I dropped them. I can tell you we've saved well over $1,000 a year, by switching. Our average cost per gallon is $2.40 now.

After a bit of disagreement on pricing. SoCal Propane made good with an acceptable offer. Thank you.read more

I was referred to SoCal propane through yelp. They responded quickly to work out a deal, but I…read morecould not wait and ended up purchasing propane at another business. So Cal propane was quick to respond and was easy to work with an understood my predicament. If I hadn't been in a hurry, I probably would'vecompleted the transaction with them.